[Resolved] Max Bupa Health Insurance Company — Astronomical increase in premium

anujsingh001

from Delhi, Delhi

Address:

Gautam Buddh Nagar, Uttar Pradesh

Hello, I have taken max Bupa health Insurance policy in July 2011. My customer id is 49778. In the first year, my total premium for Heartbeat gold policy (5 Lakh+15 Lakh) in which my wife and myself were covered was Rs. 15, 180. In the second year I made a premium payment of Rs. 15, 699 for the same cover. In 2013, I had requested inclusion of my new born daughter and the premium subsequently increased to Rs. 22, 087. Now, next month my policy is up for renewal and today I had contacted MaxBupa's customer care to know my due premium this year. To my shock, they have increased my due premium to Rs. 26, 400 (approximately). This is a steep increase of about 20% in a single year. On being asked about the reasons for such a steep increase, I was informed that my policy has been automatically upgraded which requires me to pay a higher premium. My complaint is that I was never contacted about this upgrade. The customer care says that they have sent an email 90 days back informing about this upgrade. I am sorry but I did not receive any communication from maxBupa intimating about this. If at all they have sent, it must have been some email that looks like a promotional mail. Even so, why was my policy upgraded without my consent? I joined MaxBupa after assessing a plan vis-a-vis its cost. A nominal increase in premium is understandable but such a steep increase is incorrect. I do not want the associated benefits that the company claims to provide with the upgraded version. I am not ready to pay that extra cost. Why is it being enforced upon me? Why do I not have the option of retaining my original version of plan? This is brazen cheating and creating a lot of issues for me as I now have to look at options that provides desired benefits at the costs that fits my pocket? Will the Max Bupa Insurance company ensure that my concerns are heard? I hope for a reply from you and a positive redressal to my grievance. Else, please consider that a three year old relationship with the company will be finished.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Max Bupa Customer Care

from Delhi, Delhi

Verified Support

Dear Mr. Anuj Kumar Singh,

We regret the inconvenience caused to you.Thank you for sending in your Customer ID. We will get back to you at the earliest.

Many Thanks,
Team Max Bupa

trib

from Delhi, Delhi

you should complain to IRDA. I am surprise that so many people are suffering in hand of max bupa but IRDA is not listening.
I also has same experience with IRDA they helping such company. finally I wrote to PM and trust it will have some result sooner. please write to PM directly.

Deppy Mon

Have you had any response so far?
I am exactly in the same situation...20% increase with some added benefits that were never asked for ...ridiculous..

poisonivy83

from Noida, Uttar Pradesh

My premium also increased by 33 percent and they are blaming it to GST and some medical inflation. I don't understand, if they are considering medical inflation why is my cover still 10L for which 5 years ago the premium was 17K, and this year 37K.

ManishSoni85's reply, Nov 13, 2017

Have you found any solution. Please suggest..

ManishSoni85

from Srinagar, Jammu and Kashmir

Even i am also faced with such a awkward problem. My premium have been raised by 33 percent by MAX BHUPA . Rather its just second year and Neither is there any any up-gradation in the product itself nor there is any addition/variation at our end. Last year i paid 13, 665/- for Health Companion Product for Cover of 15 L and without there being any claim in the whole year, now this year they have raised the premium to Rs. 18098/- . The only excuse is GST whereas earlier the service Tax was 15% now GST is 18% so it's just marginal increase of 3% which will come to around Rs. 400/-. IT IS RATHER ORGANISED LOOT BY INSURANCE COMPANIES.

sonali -1

from Mumbai, Maharashtra

Same case with me. After 2 years of taking Max Bupa Heartbeat policy, and having made no claims - this year they are asking for 31% hike in premium (from approx Rs 16k to 21k). I have not asked for any upgrade whatsoever.

Additionally they sent me the renewal reminder email with the new hiked premium, without any specific mention that it is a higher amount (probably hoping that I will not notice the hike and just renew at that rate) and obviously there was no explanation for the hike (as that would bring in some questions which I presume they have no substantial answers to)

Yashwinder Chhikara

from Gurgaon, Haryana

I am also facing the same issue they Max Bupa has increased the premium by 33% and the customer care is saying that this is a periodic exercise. Either we switch to some other policy as this looks ridiculous

Nikhil Malvi

from Mumbai, Maharashtra

Suggest me guys what u ppl are opting.. Even I am stunned by the hike in premium amount after holding max bupa for 2 years.. planning to port, but confused between Apollo Munich and icici Lombard...

sumanjanaki

Same here . how can they increase such huge ..amount ..they increased mine nearly 35%.. Please suggest what is next action

DoctorD1

from Ferokh, Kerala

SAME CASE.

Policy number: [protected]
Customer ID: [protected]

This policy was issued to me last year for Rs 32000/- and we applied instantly. None of your sales guys informed us on future premium hikes. Also, nowhere in the sales discussions and quote sent it was ever communicated or explained that next year onwards the policy premium will go 15000/- dearer to me. Now the new premium is 48000. Please note just 1 year of policy been brought.

I have gone through the soft copy of the policy document, all email communications, quote sent and receipt shared.No mention whatsoever.

I hereby decline to pay this premium that is increased by Rs 15, 000/- and consider this a clear case of consumer duping and cheating. I am copying my in-house counsel who will take this up with the appellate authority, ombudsman and consumer court.

Their justification is that premium increases with increase in age slabs something that they didn't pay heed to explain it to the consumer at all while selling their plans. Obviously, anyone would react to a false advertising, duping sales guys and such unethical policies when we are forced to pay double the premium for no rhyme or reason.

Sajan R Nair's reply, Mar 12, 2019

very sad!

Sajan R Nair

One of the reasons I had applied for health insurance for myself and my family early was in order to lock the premium at a lower rate. I haven't made a single claim so far and yet MaxBhupa has been increasing the premium in multiples of thousands every year. I feel trapped. This is unfair. I will be glad to move to an insurance company that doesn't exploit me like this. Please contact me with a better option.