Max Hospital Complaints & Reviews

I am a aml patient post transplant. I got admitted for platlates transfusion. The platelets reacted and my body temperature was 104.2.
Dr gaurav dixit discharged me post giving paracip and asked me to come to emergency if anything goes bad. Since it was evening and everybody leaving for home, never expected such negligence from this doctor and smo.

This is regarding my refund. I had an appointment with dr. Brajendra prasad singh at 7:45 pm on the 4th of december and had already paid for it online. I got a call from max at around 6:30 pm saying dr can’t come to see you and spoke with the doctor also who was not available when i was already on my way to hospital. I said okay we can reschedule. The next day i asked for rescheduling and they said we can’t because it had to be done the same day but we can issue a refund. I called many times after that and even complained on the website where you have to fill in your details and the nature of the complaint but it has not been done yet. Almost 3 months have passed. I have been visiting max since a long time but they don’t seem to care and take prompt action. If i am expected to pay money instantly why is the refund not issued and no follow up done by max to ensure that refund is processed. It’s apalling they want our money but they don’t want to ensure that the money they owe to us is refunded.

Asgar ali
[protected]@yahoo.com

You guys lack commitment. Don’t provide incorrect information to your customers. Staff lacks professionalism as well. You really need to work on it. Will definitely find another route to expose you guys.

Got a confirmation from the hospital for the test, a day ago and now i am struggling to get a hold of someone from urology department. It has costed me a lot as i had to take a day off from my office which was quite important. Bad experience, i would call it.

I was operated by Dr Manish Agarwal, Surgeon, at Max Hospital Saket, New Delhi on 16/10/2018 for hydrocele.

Immediately after the operation I suffered from high fever for 2-3 days and the Doctor did not even turned up once for post operative checkup and advice and was discharged on 17.10.2018.

As per the Doctor advice the stiches were removed after 10 days. but the wouds were not healed and alive even after 40-45 days of the operation.

I met the Doctor at his residence clinic in Dhanbad for followup checkup and advice on the size of testis. He told that the size will be normal in due course of time.

But again after 15 days the size of testis started increasing instead of becoming normal.

I again went to Delhi for his advice and he informed that the operation was not successful and will require another operation.

Rather than clinical advice, he demonstrated shrewd beahviour and instead of consolement, he told that there is no guarantee of success for another operation also. and you will be charged not a single penny less than what was charged in the first operation and see, I am the best Doctor of India.

I had already suffered a lot of pain and agony during healing of my wounds and the fear of trauma and now he is suggesting for another operation for which also he is not sure for its success.

I am a Professor at IIT(ISM) Dhanbad and if such things can occur to me what will be the fate of common man in your hospital.

As a human being and common citizen of India I feel my sense of responsibility for putting this information and incidence along with my complaint to the managment of Max Hospital Saket, New Delhi for taking appropriate actionwith an information to the undersigned against his irresponsible and shrewd beaviour and incompetence.

At the last my heart is blowing and saying "SALUTE TO THE BEST DOCTOR OF INDIA"

Sir I am patient suffering from cancer from last 1 year. I am taking treatment in max hospital mohali. After taken 4 cheemotherapy now in 5th cheemotherapy they added charges patient diet charges n nursing charges extra except bed charges. They said its new rules for TPA customer by max hospital. They also charges cancer medicines on mrp rates. Pls

Visited max hospital bathinda punjab on 12/02/2019 to consult eye specialist. Service so poor that i will prefer govt hospitals have to wait for 3+ hours than why waste money in these money sucker hospitals. Same answer from supporting staff always when asked 10 min more 15 min more very poor service. Dont know where the doctor is no information provided by any staff. No back up. If doc not available they should have told when we are paying high consulation fees at counters

My dr. Has mentioned in prescription to have thallium test to check viability and reversible ischema in lad.
At nuclear medicine where test is performed they named this test as stress mibi/tetrafosmin mp scan with gated and performed the test on 7th feb 2019. I devoted 8 hours for this test and at the end of the day i have been told that test is completed and i may collect my complete report on 8th feb 2019.

When i reached to collect my report on 8th feb 2019, i have been told that they only performed test of reversible ischema and they forgotten about the test of checking viability and this test needs to be performed separately again to check viability and patient had to come again for this test.

Its completely a misguidance approach by hospital to its patients as they never told me about the complete test and when they committed that whole test is done then where is the question of checking viability test separately.

Moreover i have been told that for this viability test i will be billed again.

When once i have approached with dr prescription to nuclear medicine and the thing which is mentioned in prescription that has been billed then why should i pay separately for a test which is not done by mistake of hospital.

Moreover if hospital has forgotten this test to be performed on 7th jan 2019 then why i has not been communicated this thing on day itself and also the same has not been communicated to me next day also.
Only when i approached to collect reports then i got to know about this.

I need an strict action for the staff who is handling this case.

Dr pankaj dougall is hod of nuclear medicine and necessary action must be taken for staff who reads prescription carelessly.

This type of careless and reckless behaviour can take the life of a person.

It's a life threatening call from max hospital staff for their patients.

Ipd - 56668. My son admitted through emergency dated 26/1/2019. Due to high fever.

Not get any good support from emergency after 1.30 hrs. Staffs are not good and also not get any better service till 28/1/2019.

In emergency we requested for doctor bhaskar. But they refused and booked preeti doctor.

She never care patient as per her medicine my son have mouth infection after admit

Discharge was happened dated 30/1/2019. That time my child have mouth infector but she never give any medicine for the same and discharged my son she advised to put vaciline

We visited other clinic and confirm ed infection have due to her medicine. And doctor given some medicine and oilment. Now he is becoming recovery.

Charge paid rs. 64280/- as bill to max hospital (Thorugh mediclaim and they also taken rs. 9400 from us as non medical charges.

After taking lot of bill never give better service

I spend more then 50$ us dollar for my mum treatment but my mum condition getting worse and max hospital need more money. She is suffering from back pain and hart, we spent all of this only on tests like mri etc there is no operation involved. Nearly in one month max hospital did 3 time test. We are paying more then 40 thousand a day. I told them we sold our house to treat her but she is in pain and no one knows anything except more new doctors and each time they charge a fortuned!!! They need to be exposed

I had ordered one spectacle in max hospital, salimarbagh on 17th jan. It was supposed to be delivered on 19th jan, but despite repeated calls, complaints, visit to hospital and even personal complaint to ms. Pratima chabra,. The specs is not delivered till now...

Very very pathetic customer service.. Even the in charge ms. Pratima is showing helpless ness.. If this is the service then only god can help harassed customer.

Ashish kumar

Sir/madam,

I, priyanka gupta, patient of max health care, has been overcharged for the cghs category services named usg pregnancy - cghs1590 to the amount of rs.886/- in the bill no mhcs886250/mhrc861434 dated 10.11.2018.
However, for the same services under the same category vide bill no mhcs870324/mhrc846339 dated 08.10.2018, the amount charges rs.371/- only.
On comparing the above two bills, it is evident...

My mother visited under panel for usg whole abdomen which is done by dr harshita senior resident, she is such a unprofessional doctor, with 0 knowledge, nowdays if your mother father are doctor and you have 1 crore you can become doctor . These doctors prove that this is absolutely true . First of all they will let you sit separately if you are a panel patient my mother kept on waiting for 3 hours with full pressure in her bladder even after that she refused to do usg and called her the next day and next day it took her 5pm to do the usg my mother reached there by 11am and she did her usg at 5pm when my mom requested her so much. She did the usg for a very short time as per what is expected from a radiologist, and gave her a very very poor report . Which was just showing a stone in her gall bladder. But my mother was having extreme pain in her gallbladder as she is having stone since 29yrs she was not statisfied with the way she did her usg, we again went to a panel hospital in noida prakash hospital which is not that hifi one but a good hospital when they did the usg it showed that the gallbladder is full of sludge(pus) and also gallbladder is well distended and they also mentioned each and every change in her liver the thickness of wall and everything which made the doctor to decide that my mother needs immediate surgery and they operated my mother in emergency the next day we are so thankful to their doctors and staff . What we got to know that this doctor can kill anyone if you go to her especially in panel, they also dont care about what if other person will die because of them because she's not her mother or father, may be they will understand it when her mother will get a wrong report when she will get ill, or her father sister or brother anyone . These are such ### who can kill you anyday, moreover our country treat doctors as god but its completely wrong . Doctors should be treated like any other profession like nurse, teachers, engineer etc. It is just thier job they are becoming doctors for their own good not doing any greatness for us they are over paid for what they do 1-2lkhs per month for killing us . moreover they got this mindset through the godly treat from indian society that they are actually god sitting on our heads for giving us some kind of vardaan or something . There are only 1-2% doctors left who are actually becoming doctors for curing and treating the people who really doesnt care about money but others are really so cruel and arrogant they are just thinking ohh we are doctor we are god we can do anything but they don't understand that the way they are treating other they will also one day die the same way with some wrong medicine because Inturn only a ### will be treating them one day with poor knowledge.

Medical officer of cghs dispensary can grant permission to its patients to consult doctors at panel hospital, which includes three max hospitals at saket. As per procedure of permission by cghs medical officer, the said permission is valid for one month and in said one month 3 visits can be made by patient. Further it is provided that if doctor at panel hospital prescribes listed investigation, the same can be done at hospital without any permission.
However the staff at above hospitals is under impression that for each visit, a separate permission /reference is required, even though it is valid for 3 visits in a month. The staff is thus asking cghs patients to either pay precribed charges or go to cghs dispensary for seeking fresh reference before each visit at hospital for consultation /showing reports etc and is not doing tests without permission or without payment, even though same is prescribed by consulting doctor and falls in listed investigation. The hospital in charge should explain correct intent of om of ministry of health to avoid problem to patients of cghs, who are permitted to see a doctor at panel hospital.

Mai sunil bhatia jo max hospital mai mrng mai 5 bje emarjancy mai aaya thaa mere pet mai bhutbpain thaa raat ko mene ghr pr medicin lee but aram nhi aayaa wha par richaa kashap docter thii mere unkoo apnaa puraa haal btaayaa teatment karne ki jagehh hume bolne lgee ki normai sa pain hai opd mai aao humnai meri wife nai bolaa inkai pet bhut dard hi koi ilaaj toh kro but bone lgee kii kanelaa laganai ka shok hai toh kroo wrnaa ghr jao humnai bolaa humae koi shook nhi hai bus dard khtam ho jaye hum jane lge binaa treatment kai but richaa kasayp nai puchaa tk nhi kyaa hum Ews hai ialiyee ager koi ameer aadmee hotaa toh bine puche ilaaj krtai humkoo bolaa ki ghr jao

Pla aap logo sai request hai koi action loo bus

Sunil Bhatia
[protected]@gmail.com

My father got admitted in max vaishali gaziabad, and he was admitted for 27 days and finally with no improvement, only medicine were given and just putting him on ventilator, max hospital only raised money by doing unnecessary treatment and finally we thought to discharge him and brought to him in our home town where the doctor told he will not survive

Dear sir,

I have admit my mother last night. She is not talk to anyone because she's trying to say but the voice not comes. The whole staff your hospital not tell the suffient answer. I want to discahrge the patient. And they add the medicine but also add the amount but the patient not relief.
My no. [protected]
I want to discharge pls support.

Dear sir/madam

This is to bring in your kind notice as per our visit on 31st december 2018 at max hospital patpadga d branch dr. Neera agarwal made us wait for more than 2 hours then she refused for the check up and the purpose of our consultation.
This is only to bring in notice for awareness if doctor is not available then someone has to convey patients waiting for such long hours in critical conditions.

Thanks

Hi this is shweta batra. The above complaints have not been made by me. I never signed in. I have been defamed all over because of this. Why is this just a firum where anyone can write. I dont want these complaints to be put here as this has spoilt my relations. Please remove them as soon as possible. My mail id is [protected]@gmail.com please delete and tell the max authorities too

Hi,

I made an online appointment on 8th december for 10th dec and paid 450 rs online for which i received a confirmation. Next day i received a call from max stating on rescheduling the appointment for 11th dec due to doctor's unavailability and while i checked on the payment, the lady stated that the refund will be transferred within a week. I went on 11th dec and again paid max 450 rs.
While waited for 8 days now i called [protected] and the lady stated that she cannot see my request and she transferred me through to the line which never got connected.
This needs to be looked into on priority before i raise this to higher authorities

There are ultrasound timings starts from 9.30 a. M. But actually started at 10.00 am. The patients came here empty stomach, the timings are too late, it should be started from 8.00 a. M. I personally contact the staff at 8.20 am but no one bothers. Medical superintendent was also not available, the staff informed he will be available in hospital at 10.30 a. M.
I came here 8.00 am with empty stomach and i had to go to my office also which starts at 9.00 am.