Max Hospital Complaints & Reviews

Dear team,
I was at hospital for immigration medical and for that doctors told me to take off your clothes and put a gown.
But after completion of tests my sweatshirt and headphones went missing. This is very shameful for you and for your department that you are taking care of all the things.
Also when i went to security officer he told me that if something missing we are not responsible for that.
What kind of attitude is that?
I was wearing only that sweatshirt and no clothes left to reach home.
Please have a look on that as i belongs from midddle class family and i have to take huge step for buying such winter clothes.
Sweatshirt is in black colour and it have hat on its back (Hood type) and it contains headphones in it.

Dear Max

As a journalist with a national news channel, this is one of the many complaints that I will be filing against a nephrologist at Max Smart named Alka Bhasin. Not only is she unprofessional, she is also heartless, money minded and incompetent. On 2 occasions, including today the 3rd of December 2018, she made my sick mother wait for 5 hours despite her having an appointment. She callousness and lousy attitude did not budge even after being told that my mother was feeling unwell and cannot wait any longer. She casually strolled around outside of her office and my mother's pleas went unheard and undressed. I will be sending similar mails and complaints to the government, the MCI and social media alike.

Hope You take against her.

I visited the doctor on 14 sep wrt to pcod treatment where i had my complete health chk up report, insulin reports, testerone, pelvic ultrasound reports with me which were done in july. First she scared me of being pregnant and then cancer, then asked me to get multiple tests done including beta hcg test, urine culture, pelvic ultrasound which i got done. She called me for next week appointment with this test reports. I went next week again and again she asked me to get the testerone tests plus other tests to be done again and specially from dr dangs lab. I told her that i wud get it done from dr lal path lab. Then she again said no and get it done only from dr dang lab. I understood she is getting commision from them and thats y she is writing unecessary tests to me. After this i was so scared and decided not to visit her and max hospital ever again.

My mother who is 77 years old went through an operation in her left leg wherein Dr Ashish Mittal of Max Hospital, Dehradun conducted the surgery and did an implant of femur bone. Post that she underwent physiotherapy from Max Hospital Physiotherapist only for almost 2 months.

She is now in Jammu and felt severe pain in the same leg and it was such a pain that she could not walk or sit and had to be bed ridden. She was taken to Narayana Hospital in Katra, Jammu and post the X Ray, it was diagnosed that the implant has failed.

Dr Ashish Mittal was contacted and he simply said that she requires revision of implant with bone graft. This is really a joke that for the doctor it is simple to say that revision of implant is required with bone graft whereas the patient is a 77 year old patient. The pain, the agony that my mother will have to go through seems is not a concern of Dr Ashish Mittal. She was on bed rest post 2 months of surgery and now again the same process will have to be executed for which she will again be on bed rest for another two months.

This is all because of the negligence of the doctor and the poor quality of titanium implant that Max Dehradun is using in such operations.

I am also filing a complaint with the Insurance Company who had passed the claim for this operation, of this attitude of the doctor and poor quality of implant as well as bad quality of surgery by teh Max Doctors.

Dear sir,

I have observed unnecessary test has been conducted while my spouse admitted in max approximate 51000 in
Simple stomach pain only ultrasound was sufficient while doctor knew it hv corporate employee n have mediclaim facility they do mri, ultrasound, tba etc.
Even told me be ready for operation.
After these they found nothing.

Please do needful i have overcharged.

Regards
Harish kumar
[protected]
Policy number :

[protected]

Group name :

Yes bank limited

Claim number :

Hi-nic[protected]

Type of claim :

Cashles
Ailment :

Lower abdominal pain, unspecified

Patient name :

Seema

Hospital name :

Max super speciality hospital - (Balaji medical & dignostic research cen)

Hospital city :

Patparganj

Is it fare to take registration charge?

I asked the same question to receptionist of max hospital karkaduma and i was told that the same is being taken to maintain our medical record. Whereas, as per my observation it's no use of patients. So, i would request to the max healthcare authority to stop charging such fee, in order to deliver the best services to your patients.

And if possible i would want you guys to refer the below attached bill and refund the charged registration fee.

Regards,
Naveen

Dear
I am seem most of time in your hospital no one attendent will not available in u hospital in front of gate and the patient come from home to daylisis he and she is waiting for long time and when i talk to ur administration she will says that i will send the concern person but today i was waiting for 10min but nobody will come and when i will call him she did not pick my call

Dear Sirs,

I am writing with deep regret today to inform you of the abysmal services I have experienced in this hospital.

My name is Charlotte, I am a 28 year old female, and arrived in India 8 days ago with my boyfriend Tom. We are both from the UK.

6 days ago in Varanasi I began to experience swollen eyes and a puffy face, which over the course of 24 hours developed into a very angry looking rash all over my face except for my forehead and nose. We arrived in New Delhi on 20th July and decided to seek medical advice as I was beginning to feel very unwell and suffering from severe chills and fever. We visited a Max clinic opposite the hostel we were staying at (Madpackers, Delhi) and I was sent to a skin doctor, despite asking for a physician. I was provided with almost 4, 000 rupees of medicines including antibiotics and a skin cream that burnt when I applied it just once.

We went back to the hostel and I slept for an hour, and woke not being able to get out of bed. My body was trembling and I had vomited, I had never felt so ill. My face was swollen and sore, I almost called an ambulance but managed to get into a taxi and went to the Max super hospital.

Upon arrival I was checked over immediately, great! I thought at the time. Doctors and nurses seemed eager to help which relieved me because I’d been so weak, stressed and worried. I’d barely eaten for 3 days either due to lack of appetite and fatigue.

I was sent to be observed over 4-6 hours initially, and given an IV antibiotic, a steroid injection and an allergy medicine, with 3 consecutive bags of saline.

The staff were fairly attentive and friendly during those few hours. A doctor came to see me and suggested I stayed in and admitted myself for the night because my face was not improving at all even with the steroid injection. Not ideal but I was willing to do whatever the doctor thought was best, I asked how much it would cost and he told me around 10, 000 rupees. I agreed.

4 hours later, I had no paperwork, more antibiotics and fevers, and nobody seemed to know what was going on. During those 4 hours I asked for a drink, to 3 different staff members, and nobody bought me even a water. They seemed hell bent on giving me as many IVS and saline drips as possible. I questioned the amount they were giving me and how they would help as I was not looking or feeling any different, to which I was just told “it will make you better”, and told that I would be moving very soon to a 24 hour doctor in different ward (admission). This was followed by multiple blood tests, a urine sample and numerous other IVs.

It was around 8am when the night staff changed over and the day staff arrived. I spent two hours trying to get someone’s attention to remove my empty saline drip from my hand, so I could go to the bathroom and also have a drink, and ask why I was still in the observation area.

Two staff members looked right at me as I waved and said “excuse me”, only feet away from my bed, held their eye contact with me and proceeded to ignore me completely. I was feeling pretty low and was alone at this point, I had sent my boyfriend back to the hostel to sleep and try and arrange details with our travel insurance provider.

I went to the bathroom after removing the empty drip myself, as I was desperate, and I asked for something to drink. Again this fell on deaf ears and the man at the desk just looked at me and told me to sit back on my bed.

A drink never came. I asked another staff member from housekeeping if he could ask someone to get me a drink, and he agreed and said he would send someone over. Nobody came. May I add that every single other person on that observation ward was seen as soon as the day staff arrived, expect for me. New patients came in and out whilst I was waiting patiently some 12 hours after being checked in. I was also the only non Indian citizen in the room, and felt it was on purpose that I was being ignored. The only staff who came to me in the first 2 hours was the ward manager/doctor and the previous night shift manager, so she could tell him what was wrong with me, he said to get him if I needed anything and I didn’t see him again.

This is where it got upsetting. A man from admissions came down to me after I had asked another nurse when I was supposed to be moving, i had been waiting for hours with no answers for any tests, being pumped with expensive medicines and feeling quite vulnerable.

He was rude from the very first words he said to me. He said I needed to pay 50, 000 now for the admission and they would move me soon. I said “oh, 50, 000? Sorry, the doctor last night told me it would be around 10, 000, I will need to contact my travel insurance provider to check that as it’s quite a lot higher than I was I initially told.” He didn’t believe me and said “no, that’s wrong, it is never 10, 000, it is 50, 000 and you must pay now” again I mentioned I needed to contact my insurer, and he got frustrated with me, basically called me a liar and said that doctors don’t have the authority to tell patients the price of admissions, it must come from admissions only, and the doctor did not say that. I told him I understood that it was not 10, 000 however that it what I was told, I just needed to make a call. He stood up, shook his head, laughed at me and muttered something. I asked for some time to speak to the insurer and said I didn’t want to be admitted until I had some information/advice. He seemed very annoyed. I felt so small. He was really patronising and I cried after he left purely out of embarrassment.

After this, I was called for an x-ray, I questioned to the nurse why I needed the x-ray as I was woken up and being wheeled off for it in a hurry and nobody had mentioned it to me previously, no answer. We got to the x-Ray department and I asked the radiographer, and he said it was to check for infection. I replied that was fine I just wanted to know as I didn’t have any chest problems. I also enquired how much it would cost and he said “why does it matter, you need it and you should have insurance” I replied that I did, but I just wanted to know so I could advise them of the treatment I was having prior to admission too. He replied that it was around 500 rupees.

He completed the chest x-ray, and when finished he started laughing. I have a piercing in my breast and he found it hilarious, bought in a friend (not in any hospital uniform but he may have worked there) and showed him the x Ray, they both laughed to my face. The friend said “is it fixed in?” I replied yes, and that I wasn’t willing to remove it if it didn’t affect the xray. He said that was fine and they continued to laugh at me. I was so embarrassed. I’ve had x rays in hospitals at home and never been made to feel embarrassed in such a way. By this point I was in silent tears at my bed for the next hour.

After that hour, whilst being pumped with more drugs and saline, that didn’t seem to be doing anything at all, my boyfriend called and said that the travel insurance company required the hospital to send my medical record with any treatments to them via email, and they would process a claim immediately and try to arrange payment to the hospital, or reimbursement to us if we paid.

I requested this at the desk to the same man who told me to sit on my bed earlier in the morning, and he shrugged and pointed at a junior doctor (who was the only relatively nice member of staff I encountered by the way, I wish I’d got her name). She said she would arrange for someone from the correct department to come and see me and send the email, no problem.

She left, and I was still on the phone to my boyfriend at the time relaying that it would be fine to do what the insurer had requested.
At that moment, the man from admissions appeared, leaned on the desk next to me and said “NO. You will pay 50, 000 now and go to admission, we will not send that email for you, it is against our policy.” I asked why, as it had just been agreed, and he said it’s a UK insurer and the hospital will just refuse to speak to them. He said I had to find a local Indian insurer, and then go though then to speak to my insurer. I confirmed that it was worldwide cover and they knew the hospital, and could arrange a claim. He again told me no, with a very smug look on his face and hand on his waist, again making me feel awful. He told me again it wouldn’t happen, and that I needed to pay 50, 000, stabbing his finger at the amount written on the paper. I hadn’t signed anything for admission as the papers never arrived during the night and then I was hit with the bombshell that the price was 5 times higher than I originally thought. He walked off, and told a nurse not to allow the email.

I relayed this to my boyfriend on the phone, and he told my insurer, they said they would call the hospital themselves.

Half an hour later I had a doctor at my bed demanding to know why the insurer hadn’t called yet, I didn’t know as I hadn’t heard anything. He was very annoyed and said “you need to pay NOW. I will give you 30 minutes.”

I had no idea what to do as I couldn’t call the insurer myself nor get hold of my boyfriend as he was on the phone to them still.

I felt so pressured, and vulnerable, still felt ill, albeit a little less in pain. The junior doctor was nice to me, bought over a cream for my face to sooth the itching and burning, I refused at first because it was fragranced and my face was so sore, however she insisted it would provide some relief. I took the advice and let another nurse apply it. It burned my skin, I was told it was normal. She applied it all over my rash and told me to let it sit and dry. It dried, for half an hour and it felt terrible on my skin. I asked how I could remove it and she gave me some flimsy paper tissues and said to use water. My skin is blistered, dry, peeling, cracked, you name it, it’s broken skin. Try gently wiping a thick dry cream from your entire face with a tissue that is falling apart. It was sticking to my face and I asked for help, I didn’t get any. I was told to leave it and it would just come off with the scabs when my face healed. My face was red raw from the burning of the cream, I had barely touched it with the tissues due to them not doing a thing to remove the paste it had created, and from the pain the cream had caused. The rash had also by this point begun to spread down my neck. It was getting worse, and I was still being pumped with the same drugs.

I checked one of the bottles of ‘steroid’ and it was labelled sodium chloride. I knew this was used as dilution for some injections, but questioned why I had one for every single injection, along with all of the saline. They said it was necessary so I didn’t get abdominal pain. I feel it wasn’t necessary with each one and was more a way of racking my expenses up.

At this time, numerous people were coming in asking me when I was leaving, I had already asked to pay my bill, wait for my insurer to call, and to be discharged, I had spoken to my boyfriend and made the sad but desperate decision to cut our trip short and fly home to the UK for treatment. A doctor told me I couldn’t leave, I had to go to admission, and if I refused then I would have to pay a fee. I said if someone needed my bed, as people were trying to get me out, where should I go? He didn’t answer, and left the room. The admissions man came back, smug look on his face again, and told me if I left against doctors orders I wouldn’t be able to use my insurance. I answered that he wouldn’t allow them to be used anyway, and he said I had to pay now. I told him again I just wanted to speak with them, I didn’t know why they hadn’t called yet, and that I was flying home, fully aware I was leaving against medical advice - not because I was being stubborn, but purely because I felt neglected and needed medical treatment that would actually help me, at this point I was worse than when I arrived, and felt bullied.

My boyfriend arrived and I was in tears again, he was furious at the way I had been spoken to. I felt so broken by this point, I can usually stand my ground in a respectful way (I am a senior compliance manager for a national uk debt company and handle complaints, conflicts and other complex issues every day at work, politely and respectfully) but this had left me totally wiped out, upset and just shattered. I had managed 20 minutes of sleep during my stay, no food (I was offered curry and rice for breakfast by a kitchen staff member but I had no appetite). I hadn’t eaten much for days.

He had the same conversations as I had with various staff members as above. A nurse came to give me more medicine for my ‘fever’ as I was burning she said, insisting I took it. I felt ok at this point, I asked her to check my temperature first before giving me anything else, she did and it confirmed I did not have a fever. She seemed annoyed that she couldn’t give me the drugs.

Eventually after 2 further hours, the nurses agreed to discharge me, not before telling me my face looked much better than before. I had been taking photographs every few hours since the rash started, and confirmed it was actually significantly worse, and more painful since the cream was applied. The nurses looked at the photo and disagreed, but they couldn’t have looked more unsure! They knew it was a bad outcome and that I was now stuck with it on my sore skin. There is no way it was better!

I have the photographs I have mentioned above, plus numerous other ones for your perusal should you wish to see them.

My overall experience of the hospital was terrible. I’ve never felt so neglected, and helpless, I felt discriminated against for my race, everyone else was seen to and answered immediately, I was left alone during the day, begging for someone to help me, give me an answer. I had no idea what all of the test results were, what the drugs were supposed to do exactly, nothing. I spent hours in that bed, crying, feeling scared and very stressed.

It was embarrassing, and I’m out of pocket by almost £300, for nothing but a worse situation.

I am so angry, even more so that I don’t think my insurer can ever cover me for the losses. I feel I was ripped off, given unnecessary amounts of weak diluted medicines, saline, and numerous samples taken with no answers. I was spoken to like an ###, I felt bullied and was trapped. They even refused to remove my canular in my hand until the discharge papers were signed and everything was paid for, as if I was going to leave without paying. It was painful after being in there for so long. The staff had my passport information and I was hardly in any state nor would never even bother trying to leave without paying! They made me feel like a criminal.

I really thought you ought to know, and I hope you can do something about this with the hospital/appropriate establishment. I hope it was a one off case and that others aren’t subjected to such treatment, I’ve never felt like they made me feel.

I had to go back to my hostel looking and feeling terrible, didn’t sleep that night and booked my flight back to the UK the following morning, for just 4 hours later. I was in a desperate situation and my boyfriend and I are set to lose around £1, 500 in total for our next months booked travel/accommodation/plus hospital fees paid.
It’s not all about money, although it’s a massive shame. All I wanted was someone to help me, relieve the pain and help me to get better - and it seemed promising at the start but went downhill to the point where I actually felt bullied.

My face is still terrible, I look like a burns victim, it is painful, swollen, and sore. As soon as I got home on Sunday I went straight from the airport to St James University Hospital in Leeds, where they advised me to stay the night.

They assessed me, didn’t apply any creams or give me any medication apart from some paracetamol as they didn’t know what the issue was yet. They were shocked at the medical reports from Delhi, and laughed at how bad they were, the drugs were pointless and expensive, they had no idea what they were doing. The hospital in Delhi began giving me all sorts of drugs without knowing just to make me pay!

St James booked me an appointment for Thursday this week for a dermatologist, and gave me Flucloxacillin antibiotics - which are working well. I cannot believe so many doctors could not do something that simple in Delhi!

It’s a huge shame to cut our trip short by 6 weeks, and to miss the rest of what India has to offer, we were due to stay until 15th August and then fly to Abu Dhabi and so on, but due to the money we have lost we now can not afford to return to India because the flights are so expensive from the UK. I really had no choice but to come home though, I feel it was so unfair of them to treat me the way they did, and cost us out once in a lifetime opportunity. We will likely never have this amount of time out of work together again to go somewhere like India, and we only got to spend a few days there. Had the hospital assessed me properly this would not have happened and we would still be there now.

Having to return early also means we have to stay with family as our house is being let out to a tenant until our official return date of 27th August, and we are truly devastated. I also could be permanently scarred physically from the treatment they gave me, and it’s been giving me nightmares this week, I cannot believe this has happens.

We are so upset and disappointed.

Please can you look into this, I would really appreciate your help and thoughts on this matter.

Yours faithfully,
Charlotte Hewerdine

Sent from my iPhone

Photos.
1) arrival in hospital

2) leaving hospital the following morning

3) burns the next day, from the cream at the hospital in New Delhi

image1.jpeg

Patient name: anu bala max id:mhli285200. 2nd stage surgery done on[protected]. We came to the hospital at 7:00am & they took her for surgery around 1:00pm and i was waiting in waiting lunge but when untill 3:30pm i did not got any information about my wife then i contacted to the reception then they helped me to call in ot on 2nd floor then they replied me that surgery was done arround 2.30pm. When i asked them why they did no informed me then they replied that we tried to reach out you on your mobile what mobile was not reachable even i was present in waiying hall and my mobile was working properly. Later on wheb they shifted her to bed then they shifted us to general ward without concerning with us then i requested them ti change the bed then after 2 hours of my request they changed the bed. Today doctor said me that at 3:00pm they have already discharged us when i asked the nurses then they replied me they did not get the intimation from the doctor then again i asked the dr regarding thus matter then he found that it was the blunder from nurse that she did not send the approval to tpa department so my discharge process started arround 5:30pm and i waited there for 2:30hrs. I donot want to come here again even the house keep was not proper. I have the picture in which you can see the lizard was present in the room. Please look into this matter hope you will act on this.

I shaista registered number [protected]
Hv been suffering for past so many days as your hospital is not providing the biopasy report for the sample taken by surgery. My doctor ix helpless she cant start treaent in andence of report.
The pain has become unbearable for me i hope its not agrivating my condition.
Can someone please get this sorted as i hv been being really paiteint.
But i will not let this effect my treatment so plz take cognise.

This is to bring to your notice that dialysis staff at max smart hospital saket is very careless and rude they are never ready to attend a patient and always busy gossiping in their own language as all of them are from kerala. My father has been going for dialysis from last one year, on 23rd september he had a vomiting problem for more than 12 hours as he has hiatus hernia also, as we approached emergency, doctor checked everything and referred him for dialysis as it was scheduled for that day. Once we reached dialysis we requested for bed and we were told that you have to wait for half n hour which we did. As we were waiting for the bed and my father was sitting on sofa vomiting continously no one was ready to attend him thankfully dr alka bhasin arrived at the same moment and saw my father upon which she asked staff that there is a bed vacant and he is not at all ok cant u see, nurse replied we saw but there is no bed, however there were two beds avaibale and doctor said what about these two bes these beds are free put him on the bed and attend the patient, nurse said this bed belongs to other patient and doctor got furious and told nurse to immediately give bed to this patient. On 27th sept my father went for dialysis again and he was given bed at 1230 and kept lying on bed till 1320 his diaysis started almost after 50 minutes which was due to their negligence and being busy in gossiping, once dialysis got over my father reqested to check the bp as he was admitted with the very high bp on 23rd september. For next 20 min nurses didnt bother to check the bp. Only when i raised my voice we were told that we do not have staff. Only head nurse arvind is very polite response and careful wit patients in dialysis department, rest nurses just dont care about any patients. We also requested them to give us an early slot of 1030 am as my father has joined yoga classes every evening at 1700 hrs, but nobody bothers to give time slot and bed on time. We have though to move out of some other hospital but only coz dr alka bhasin is very good at her job we come to max saket, also we come from west delhi and it consumes our entire day in travelling as well as dialysis. Request you to kindly train your staff well to be carefull, polite and attentive to patients and their families

Respected sir

I wish to draw your kind attention towards the negligencey by the max hospital shalimar bagh

Details given below

I have visited max hospital shalimar bagh on 2/7/2018 with my child manan gupta patient id shbg218592, doctors advised me to admit the child they have doubted that child may have celiac disease as low growth and regular illlness loose motion vomiting etc

My child mr manan admitted on 2/07/2018 at max hospital shalimar bagh, i have deposited rs 30000.00thirty thousand rs before admisssion at emergency also i have shown my cashless mediclaim policy card.

Doctors start their treatment and send the required form for the claim through tpa to insurance company

Around 6-7 pm i get the news that there is a query raised by the insurance company that "" as per records child diagnosed as a c/o celiac disease in 2015, submit all consiultation papers'

Then i have visited the tpa they provided all the copy of emailed documents to insurance co for the claim, in these papers i saw that

Document named 'progress notes or medical records ' doctor given the wrong statement that child is suffering from celiac disease and ttg positive in 2015

In 2015 child is not suffering from celiac disease also no medical examination done for celiac in 2015.
Even the ttg test report was negative in test dated 07/05/2018 at sarvodaya childcare pitam pura.
First time celiac discovered after biopsy in max hospital in july 2018 i have collected reports on 14/07/2018 on 14/07/2018 i came to know about celiac.

Due to this wrong statement or we can say negligency my claim papers rejected by the star health insurance company by saying that i have hide material facts with insurance company. I again given request for reimbursment for medical expenses to insurance company but again rejected by star health in august 2018

When i have made the complaint at reception/ billing desk/ tpa desk / or to mr nandi (At shalimar bagh max hospital) and admin dept pratima ji i have not received till today proper responce. Max hospital in their one email given in written that their is a typographical mistakefrom their side, but when i request to interfere in claim matter with insurance company they denied.

The max hospital shalimar bagh is responsible for this loss. I have requested them in email also at telephone but they denied to accept their negligency also claim of loss.
Even now i have called pratima madam from admin dept max hospital (Contact no [protected]) 3-4 times after rejection of my claim, my call not picked by pratima madam.

You are kindly please look out the whole matter. Provide me solution so that the claim get approved and also not rejected by the insurance co in the grounds of concealment of facts in future.
Also take corrective action against negligent staff.
Also i have received two different bills for the same service from the hospital
Now in september slides and blocks are reviewed and result report no celiac to child it mean there is possibility of higher level of negligency by max hospital. I have given slides for further reivew... Reports awaited

Plz do the needful

Thanks
From
Abhishek gupta
[protected]

Dear Max,

Date of distress call - 15 Sep
Client number -
Full Description -

It is abhoringly painful that Max Emergengy Doctor & Ambulance took more that 35 minutes to reach Kendriya Vihar, Sector-56, Gurugram in the wee- hours of 15th Sep, when there is absolutely no traffic at all. We even had to guide the directions to most popular in NCR region, i.e Sec-56, Kendriya Vihar which is straight drive of hardly 6km. As you know every second is crucial in any emergency and any delay can cost life which is the case herein.
Though we lost our beloved father and dont want any other to face the similar hardship in future.

Desirable Resolution -
Would appreciate if you could work on the timelines especially for the emergency cases so the they could save many patients in future.

Attached - Pictures to substantiate the case

My name is AsHOK Kumar. I have taken appointment for BRANCHOSCOPY TEST at morning 10 AM for 1 PM. I reported to HOSPITAL at 1 PM . Staff NURSE OF ENDOSCOPY told
Me that Dr GAURAV is coming for your test but I M seating since 3 hours but still nurse is telling that DR is in Emergency after that he will come for ur test. Sir this is very harrasment for me as well as patients. Please look in to the matter.

Sir,

This is to inform you that my son, aditya thokchom, 15 year old, had got an artificial tumour, upper lip, removed by dr. Sumeet shah, on 25th august, at max hospital saket, and a sample was taken for biopsy, asking us to get the report in 4/5 days. We have been going for the report every few days but the answer is always ‘it’s pending’. It’s been more than 25 days, and just a few days back, told us to bring the patient along. Why is it necessary to show the patient to get the biopsy report? Has the report been lost? And why weren’t we informed to bring the patient earlier?

Ghanapriya

Most of the esteemed hospitals like Medanta (Gurgaon), Jaipur Golden (Rohini), Primus (Chankyapuri), etc are treating CGHS beneficiaries at Government prescribed rates/ CGHS rates (as notified by CGHS Hqrs, Nirman Bhawan time to time) and do not ask for any referral from Government Wellness Centre/ Government Hospitals. These hospitals ask for CGHS cards only [Those beneficiaries do not submit any claim in respective office]

But Max Hospitals are not treating CGHS beneficiaries without any referral from Government Wellness CEntre/ government hospitals which, no doubt, harass the patients for unnecessary reasons.

I believe hospitals are meant for provide better health facility which is irrespective of any such documentation dichotomy.

Respected sir,
I had my chemotherapy planned for 28 august 2018 for the morning and i was informed by mr vinod from east wing that the schedule has been shifted from morning to 12 noon but when i get to the frontdesk for admission my name was not added in the preplanned list and was told that the appointment is at 3 noon and when i protested i was told that there are other patients who will be admitted first and then i will be admitted which is outrageous as i come from other state and also i have to go back for my work on the same day.
I request you that you take strict actions against mr vinod from max hospital saket east wing and make sure that this kind of hokum is not created in the future as it is very unpleasant and disrespectful.

This is regarding max hospital patparganj. It is highly irresponsible and aerogant behavoiur of the bed manager that a patient who has to undergo the surgery next day and suffering deeply in pain is kept in waiting for 18 hrs to allot him a bed that to in general ward. This is completely inhuman. He doesn't deserve to be a part of such a big and famous hospital. Such people will defame the organisation. He refused several times to allot me the bed. This also may be the case that i am a echs referred patient and they might have been instructed to give the priority to the patients who are paying immediately. I am entitled for semi private ward but i was intentionally given the bed in general ward that too was given after18 hrs of long wait.

My grandmother got operated by pass surgery 2 days back at max Saket
She was in icu for couple of days and then got shifted to HDU BB 2 bed no 5

She has to be here for 3/4 days Ac is not working and fan is also not there
Patient is constantly complaining about the same we are also following up with the management nobody is listening
It’s been 24 hours patient is suffering from this heat and had asked for one cardboard to make fan for her

We have paid 365000 for this operation and they can’t even provide basic amenities

My father dr satya prakash mittal is admitted in max bhatinda neuro icu. I came from meerut all the way to meet my father and now they say that the pass will be given by the doctor. The doctor is his son dr pratik mittal and he has some family issues because of which he doesnt want me to meet my father. Please look into it else i shall file a consumer protection.
Regards
Shweta batra
[protected]
[protected]@gmail.com