Medanta The Medicity Complaints & Reviews

It was known as one of the best hospitals however when u need any info first point of contact doesn't know anything. Always ask me to talk to different people like doctor, billing, Confirmation etc Patient was suppose to have surgery at 1 pm (didn't offer anything from 12 am previous night)since he is on insulin was made to wait till 10 pm and operation didn't happen. 2nd time again he was without food for 10 hrs. If ppl who take care of patients don't know themselves the criticality, who to trust for treatment. On top of that bill is 2 lakes its better to take the patient to govt hospital and do the same without spending a penny and still get the similar type of treatment

Dear Sir/Madam I am Anwar Hussain from Gurgaon, I was taken appointment from Dr Rajneesh Kapoor for treatment of my Father on 24.12.2015 due to cardiac attack on 14.12.2015. As per Dr Rajneesh Kapoor and Team they had suggested me for Angiography to find out the reason of heart attack and % of blockage if any. They had offered me a day care package of Angiography for INR 11000/- and ensured that all procedure shall be completed within 4 Hr. I said o.k. to proceed and paid INR 11000/-. Examination team has taken all sample for test and handover to patient to Cath Lab without finding the Glucose level in Normal condition. During the Cath Lab procedure glucose level of Patient was 35 mg/dL. and they has started the procedure. During the procedure time patient has lost the confidence and got frustrated and mentally disturb due to low glucose level and shown lots of pain in body, Vomiting complain, Sweating etc. Situation was out of control and patient got violence due to mentally disturbance. Even patient has lost control on his senses and done motion on bet at Cath Lab area Immediately I have requested from Dr to cancel the procedure and Dr has shifted patient in ICU. immediately Nursing team has measure sugar level in ICU and It was aprox 32 mg/dL. Dr was also surprised that how examination team has given clearance to cath lab for angiography. After 2 Hr Dr has met with me suggested that we have to wait for normal Glucose level and we has cancle for angiography to do by Today. It will be done on tomorrow meantime you have to admit to patient for some observation. I asked the question from Dr Rajneesh Kapoor that tomorrow is 25th Dec (X'mas) will you be available. Dr replied me, Yes. I will be in Cat Lab during procedure. In mid night 1.00 AM ICU Team has shifted to Patient on Bed No 5910 on 9th Floor and taken sample for some common test. On 25th Dec 2015 Cath lab had called to Patient for Angiography with complete set-up. before the starting of test procedure Cath Lab team has called to me and told we can't do this test at today due to some abnormalities in Test reports. Cath technician has advised me to Meet Dr Mayank who was on duty that time. Dr Mayank has told me that we are sorry today we can't do angiography due to abnormalities in creatinine level it is 2. So we can't do angiography, It can damage kidney. I had tried to contact Dr Rajneesh, and he was not in hospital due to holiday and Dr Mayank has told that he has already contact with him. He has told to wait. You need to wait for next day. We had also informed to Neurology team and they will check to Patient and advise for next procedure. When I returned on ward i told to ward care TL, What is next procedure. TL has informed me that Dr Rajneesh has hold angiography for today. You have to wait for tomorrow. Immediately I told to TL That i need to talk Dr Rajneesh, He called to him and told me you can meet with him on 3rd Floor. I told him Dr Rajneesh is not in hospital today then how you are saying that he is in hospital. TL has replied me that you can meet Dr Mayank. Dr Rajneesh has left the hospital. I was surprised what he was saying? Neurology dr has visited in ward at afternoon and seen all report and told me that we have to do one more test for creatinine level and will informed to Dr Rajneesh. Dr Rajneesh can have to take decision because we can control the creatinine level later. I asked to neurologist that which day you have done test for creatinine level. Neurologist has replied at yesterday on 24.12.2015. I was surprised. I asked neurologist the how yesterday you were doing angiography yesterday when creatinine level is not control. Neurologist has replied that we were considering you past report which was done on 14.12.2015. Which was done in UP during heart attack time. In evening on dated 25.12.2.015. Nurse has told me that we have required to do USG for kidney check-up and complete KFT as advised by Dr. I was surprised that I came for angiography and they had started for kidney treatment and admitted unnecessary to my Father. I have taken budget of 11K and now I dont know what is billing amount even I asked from TL for estimate but he is not giving the estimate. I am not able to pay much money. All mistake has done by Medanta's employee and increase my bills. Now I am very upset and decided to go for legal. How they can do these kinds of negligence. Please support me for right judgement. Anwar Hussain

My husband was admitted to medanta medicity gurgaon on 28.09.15. Though he was operated by 11am we were given a room around 6.30 pm. The nursing staff appointed for the room was not at the desk to deliver things needed by us. Then, at the time of discharge we were asked 2 leave the room at 12 though our discharge formalities were not over. Even on talking to senior officials, no satisfactory reply was given to us.my husband was compelled to sit on a recliner just the next day after surgery. On confirming with the TPA team, we were informed that the hospital had not submitted the complete documents due to which there was a delay of approximately 4 hrs. On asking the nursing staff for feedback forms, the staff was not ready to give the forms. I would never recommend anyone to take services of medanta.though the doctors team is the best, the services are the poorest. Despite charging the highest in city, they are not giving any services to the patients.

Last year my wife Mrs. Rinki Saxena had undergone a surgery in which implants were posed inside her right elbow. This year those implants are removed in a surgery again. Right from the begining of second surgery it has been requested to the concern people that we need those returned back after removal from body. After surgery we are continuously asking for the same, but except assurance we didn't get anything. Today they denied to return those implants back to us for which we paid 93 thousand rs. in last surgery bill with excuses of hospitals protocals.

My relative's surgery was scheduled for 20-may-2015. We were asked to get admission on 19th may 2015. When we reached to hospital. There were no rooms available for patient. Staff have no clue when the bed will be available for patient. When we talked to doctor's assistant he said he is not responsible for this, he just ensures surgery date and time. How can anyone say that? Did they expect from patient to come for surgery and bring their own beds? Never the less, first day experience was horrible and on second day, surgery was scheduled on 9-00 but till 1 there was no information of being postponement. Nurses have no clue when surgery is expected. House keeping staff was not at all co-operative. Even a request for water has to be made many times. Patient's ring to call nurse is just a formality; they even do not bother about this. This experience is for just 1 and half day, now, i am scared how things will go for next few days.

Medicity gurgaon hospital of criminal naresh trehan. And u call doctors as gods:)

Medicity a criminal hospital a money minter:

I am one of thousands of people/patients who met with wrong and delayed treatment due to negligence of madanta; no dedication but greed of money making by mediicty caused the doctors to leave their ethical oaths and work for cause of making money at cost of patient health.

- i visited dr sumit singh the head of department of neurology to cross refer my diagnosis who inpite of my 10 visits to his opd, altered my medicine and stopped my levipil 500 mg to cause me scissor and stroke after paying his 10 opd visits to him and medicity.
- i drove my car and got my stroke in medicity. Is that why u got to hospitals.?
- i could have been managed initially in a simple room but the medicity staff on hearing that i am insured pushed me in icu…
- and in icu the staff missed by important and dependent steroid dose of 1 gm methyl predisinone, which delayed my treatment, and caused brain hemorrhage …is that why u pay so high at icu?
Shame on medicity. That even after 22 months…i cannot walk and lost my job due to negligence of neurological treatment and dr sumit singh (The son of bi*h) and a bas*d.
I curse and hate as i cannot thing anything to this doctor sumit singh (Head of neurology medanta) an hospital medanta but advise other people not to go to thsi hospital who spoiled my life and my career.

The icu where i was admitted missed my starting dose by 6 hours (At the time of stroke), only when my wife checked that it was missing and approached sumit singh to tell him how careless is medanta/ medicity... The dose was injected...

A simple thing which even graduating doctors will understand was not understood by dr. Sumit and dept of neurology at medicity…shame on them. All they did perfectly is minted money from my insurance company. And spoiled by health…and left me crippled…until i went to reputed govt hospitals like aiims and pgi to cross diagnose and they made mockery of medicity (They call medicity as doctors as dacoits)…

I request foreign nationals to not get treatment with medicity and do not rate indians bad by just evaluating your feedback with medicity, even we indians not treat them with trust and respect. I also know of so many incidents where medicity kept body of patients 2 days after expiry in icu to mint money and create a case of defense by eliminating proofs of their negligence. My close cousin lost his father due to medicity.

I do not want to name people…but one of my friends wife's ligament on knee was operated without reason. And she is not able to walk properly…they are contacting legal authorities to sue medicity.

In simple words, medicity is a fraud hospital…even graduating doctors know more than head of departments like sumit singh in medicity. Unfortunately i was so busy with my paralysis and i was not able to stand properly, i did not have time and energy to go to courts for this..

Even after almost 2 years of this incident, i could not stop myself from abusing head of neurology, dr sumit singh and medanta: with all witness of these mistakes, i also met a lady who lost her leg due to medanta negligence and my relative who lost his life; it is not only about neurology but the complete medicity is full of patients who have been mis-treated and are suffering or dead (Cheated and crying); god will punish people like sumit singh and dr tehran, shame to call them doctors.

Medicity gurgaon hospital of criminal naresh trehan. And u call doctors as gods:)

Medicity a criminal hospital a money minter:

I am one of thousands of people/patients who met with wrong and delayed treatment due to negligence of madanta; no dedication but greed of money making by mediicty caused the doctors to leave their ethical oaths and work for cause of making money at cost of patient health.

- i visited dr sumit singh the head of department of neurology to cross refer my diagnosis who inpite of my 10 visits to his opd, altered my medicine and stopped my levipil 500 mg to cause me scissor and stroke after paying his 10 opd visits to him and medicity.
- i drove my car and got my stroke in medicity. Is that why u got to hospitals.?
- i could have been managed initially in a simple room but the medicity staff on hearing that i am insured pushed me in icu…
- and in icu the staff missed by important and dependent steroid dose of 1 gm methyl predisinone, which delayed my treatment, and caused brain hemorrhage …is that why u pay so high at icu?
Shame on medicity. That even after 22 months…i cannot walk and lost my job due to negligence of neurological treatment and dr sumit singh (The son of bi*h) and a bas*d.
I curse and hate as i cannot thing anything to this doctor sumit singh (Head of neurology medanta) an hospital medanta but advise other people not to go to thsi hospital who spoiled my life and my career.

The icu where i was admitted missed my starting dose by 6 hours (At the time of stroke), only when my wife checked that it was missing and approached sumit singh to tell him how careless is medanta/ medicity... The dose was injected...

A simple thing which even graduating doctors will understand was not understood by dr. Sumit and dept of neurology at medicity…shame on them. All they did perfectly is minted money from my insurance company. And spoiled by health…and left me crippled…until i went to reputed govt hospitals like aiims and pgi to cross diagnose and they made mockery of medicity (They call medicity as doctors as dacoits)…

I request foreign nationals to not get treatment with medicity and do not rate indians bad by just evaluating your feedback with medicity, even we indians not treat them with trust and respect. I also know of so many incidents where medicity kept body of patients 2 days after expiry in icu to mint money and create a case of defense by eliminating proofs of their negligence. My close cousin lost his father due to medicity.

I do not want to name people…but one of my friends wife's ligament on knee was operated without reason. And she is not able to walk properly…they are contacting legal authorities to sue medicity.

In simple words, medicity is a fraud hospital…even graduating doctors know more than head of departments like sumit singh in medicity. Unfortunately i was so busy with my paralysis and i was not able to stand properly, i did not have time and energy to go to courts for this..

Even after almost 2 years of this incident, i could not stop myself from abusing head of neurology, dr sumit singh and medanta: with all witness of these mistakes, i also met a lady who lost her leg due to medanta negligence and my relative who lost his life; it is not only about neurology but the complete medicity is full of patients who have been mis-treated and are suffering or dead (Cheated and crying); god will punish people like sumit singh and dr tehran, shame to call them doctors.

I have also posted this blog on internet below, please read when you gets some time

Me and my mother visited Medanta on 7 April 2015 to consult skin doctor Ramanjit Singh.But to much of our disappointment I was not attended properly.The doctor was busy in his phone n did not paid heed to what we were saying. Dear Dr. Trehan, 1 day later I saw ur interview on a news channel saying that Patient satisfaction is so very crucial and important during treatment. So if a doctor diagnoses the disease without listening to patients problem adequately n sufficiently, where can satisfaction come from. May be your doctors are so much experts n specialists in their field, but every disease may have different reactions on different bodies.So without having a look on what is happening over my skin n other parts too, he can prescribe me medicines for 20 days?????? I even told him about my previous medical history n how worse my disease is, but he merely took it seriously. To much of my surprise, he was constantly asking to the receptionist out there that how many patients are remaining to be consulted.A doctor should focus on current patients problem first and if there is some hurry or some emergency he should either walk out that day rather than attending patient so badly.See, every patient is not so financially sound that he pays Rs.800 for every visit.And on top of that if doctor does not perform their duties well then why charge so much fees?? Its just required that doctor should hear patient to the level where patient feels contended.Then only can patient be made sure that he will be recovered soon. I have wasted my full one day there out first waiting for the doctor AND then wasting my 800 bucks.. So it is hoped that doctors would keep their cell phones apart n rather take magnifying glasses, stethescope n other needed medical equipments to justify the profession!!!

Hospital have given me a package for biopsy of rs 33, 000. After asking for the break up (It is attached for your reference) you can see the room rent is being changed for rs 4, 000 for twin sharing basis but patient was admitted in day care department and hospital brochure have clearly mention the room charges day care which cannot exceed rs 2.5k for a day. Now they are not accepting this mistake and is adamant that it is a package given to us, and nothing can be done.

08/06/2014
My mother had undergone knee replacement surgery at medanta, gurgaon on 27th feb, at the time of admission we had taken the pre appointment of dr. Ashok rajgopa l (Head of bone and knee unit) from his pa, mr. Puneet as we ere not local of delhi/ncr. When we visited as per the appointment given to us for the first time meeting with dr. Rajgopal and his pa mr. Puneet went well as these greedy people had to take money for the operation, by god’s grace the operation went successful and as per doctor’s advice my mother stayed for 1 month in hotel for recovery nearby to medanta.

Now, comes the worst part my mother was called after 3 months post operation for dr. Rajgopal review about her recovery status. Again we had taken pre appointment from mr. Punnet and he gave us 6th june as date of appointment. My mom and dad booked the flight from the native for 5th june as their arrival and 7th june as their departure.

1. On 5th june again we called mr. Puneet for our appointment confirmation, he told us that due to some emergency our appointment has been re-scheduled at 3 pm.

2. So, on 6th we reached medanta and tried to talk to mr. Puneet about dr. Rajgopal, the guy is always in so much of attitude as if he owns medanta, nevertheless he told us to wait for 15 mins. And he’ll come to us, after 25-30 mins we again went to him again with attitude he told us to wait another 15 mins. And it was already 3.30 pm by then, now there is a one more junior pa mr. Gaurav/vinay we talked to him, he asked to wait in another room and told us that junior dr. Is coming to review my mother recovery status and later she’ll go for dr. Rajgopal review.

3. Now again the same scenario we waited for nearly half n hr in the room and nobody showed up, again we went to mr gaurav/vinay he told us that dr. Rajgopal has left and he’ll not be able to meet us, we were disappointed as my mom n dad had returning flight to native next day at 1.15pm, we told our case to mr. Puneet and gaurav as well and they promised as that we should come tomorrow and they will definitely make us meet dr. Rajgopal and will free us before 12pm so that we can catch the flight of 1.15pm.

4. So, now we were waiting for jr. Dr, himanshu to come and review my mothers recovery status again after 15mins mr. Gaurav/vinay came to us and told that even dr. Himanshu is out on some emergency so he also can’t meet us today, utterly disappointed as we were moving out of chamber we saw dr. Himanshu and we reached out to him immediately, later he told us that he was never told about my mother waiting for the review, thanks to him my mom got the jr. Level review but since the patient always want to meet and get the review of the dr. Who operated, so we told mr. Puneet and gaurav/vinay that we want to get dr. Rajgopal review before leaving anf they assured us that they will have us meet dr. Rajgopal.

So, next day again we went back to medanta and talked to mr. Puneet and gaurav/vinay straightaway about dr. Rajgopal and they told us for sure they will let us meet dr. Rajgopal but again we were waiting and as time was coming close to 12 were feeling hurried as airport is 40mins drive from medanta and 1.15pm was my mom n dad flight, we were keep on asking when dr. Will come and they keep telling us rest assured. Now, at 12 we lost our patience and when started shouting at both of them, mr. Puneet called ot and asked about dr. Rajgopal arrival status at opd and then he told us that he’ll not be able to meet us even at that point of time.

At this moment my mom broke off and just bcz of hugely disappointing and pathetic management and behaviour of mr. Punnet and gaurav/vinay we had to leave without getting reviewd by dr. Rajgopal.

Mr. Punnet and gaurav/vinay huge disappointment both of you, pathetic and worst personalities and dr are responsible too, as without there consent this thing could never happen.

After returning we are feeling miserable as we are just looted financially

Big brand name does not necessarily mean a quality product/service. I realized this again when i visited medanta medicity, gurgaon yesterday to seek doctor's advice on the pain in the 2nd toe neck line of my right foot. I got appointment of dr. Balwinder rana with a fancy title of foot and ankle injury specialist after paying 800/- bucks. He advised me to get an x-ray done (900/- bucks). However, since this was never a bone injury, the x-ray revealed nothing. He then asked me to get an mri done without even thinking about any other problem that could cause this pain apart from bone injury. I walked out of the hospital without getting this test done as it was too expensive (Around 10000/- as told by the billing desk) for the pain i was suffering. I felt so much helpless anger within myself of being looted for two and half hours and got nothing in return from the hospital. I was wondering how unprofessional and insensitive these hospitals have become many of which have got land and other facilities at absurd cheap rates from government. How can poor even think of entering such hospitals.
I do not understand what sort of practice/training such doctor's go through who can't even use their experience to figure out the diagnosis? The idealist can argue that without tests how can a doctor identify the diagnosis correctly? This may be true but on case to case basis.In most of the simple cases the doctor should be able to diagnose the problem may be after getting some basic tests done like an x-ray in may case, but an mri? Definitely not! It is clear that only money is the criteria of treatment for these hospitals. The thumb rule of such big hospitals is to extract as much money as possible from the patients in the name of tests.
I can't think of any solution to this problem? Can you?

This is against negligence of medanta hospital from all aspects from bottom to top level putting patient into life threatning condition and showing arrogance filling pockets
I am medical postgraduate and secretary of ima and ex consultant delhi govt so i know all facts and want to expose these people infront of general public sothat our aam aadmi should not suffer
My mother admitted in medanta hospital under dr rajgopalan for b/l knee replacement with perfect physical condition and well informed allergic and hypersensitive reaction to diclofenac sodium and to avoid nephrotoxic drugs. Despite that they gave inj voveran and inj tobraneg
When inquired they were in denial mode
2nd postop day she developed pulmonary embolism and when we approached to all concerned persons they again in denial phase and giving stupid explanations of condition filling as they didnot took proper consent of the condition, no prophylaxsis, no proper assesement of the condition
They let us 5 minutes to meet her once in 24 hrs in icu and were always negligent despite thousands of reminders of the disease
They have learnt that negligence is better than cure as this makes their pocket more heavy
She developed acute renal failure and urinary retention and when inquired why this happenned they said what we can do if it happenned,
At the time of discharge on 23rd dec too they were ignorant or negligent
They even than didnt give proper management of pulmonary embolism as they were waiting for readmission
After that when she got another episode of pulmonary embolism on 4th jan we met them again they said nothing to worry drspite patient vitals and clinical condition not well
On the same day in the evening she got severe attack and if i would not have been medical expert person with her she cud have died and we shifted her to emergency and than too they gave stupid explanations for patient condition and only when we forced them they investigate and it was massive pulmonary embolism
Patient is now readmitted for more than 11 days and still lots of controversy lots of negligence in treatment and i reminded several times to mr dr tehran but they all buisy in their master plan of fooling patients and looting aam aadmi
I have told you all that in brief and i have got all the evidences in form of recordings, files and photos
I will not let them till the supreme court of india with your support, but presently i have only priority is my mother
Dr amit bansal
Ex ent consultant
Govt of nct delhi
Mob-[protected]

sir., i m praveen yadav passout b.s.c. Catring sciene & hotel management .sir i m job working last month there in sodexo food solution pvt ltd. C/o medanta the medicity (hospital).sector-38,gurgaon -haryana..
Sir my senior par day tourcher me and the therad the job leaving. And sir after duty time heavy load working for me othrwise dirty abouse me ..sir they are jealously me ..sir plz help me otherwise i'll sucide ..