Medanta The Medicity Complaints & Reviews

To be very precisely, i (Neeraj Saini ) on 12th of August 2021 visited Medanta hospital, gurugram at 11:00 A.M in urology deptt. and took appointment with Dr. Sachin Arakere Nataraj ( urology ) and complained about Frenulum pain .
He advised me for small surgery under daycare ( outpatient summary attached) along with two test for diabities/sugar and asked me to fetch details from his assistant Mr. Panchdeo Shukla . Being a government employee, my organisation put me under insurance cover with national insurance under TPA ( paramount ) and with this detail I approached Shukla ji and he advised me to fill TPA form and given me an appointment on 18th aug 2021 for surgery and asked me to take both the test suggested by Dr . Sachin.
As suggested by Dr. Sachin i gave sample for both the test on same day and again returned to Mr P. Shukla with required documents for filing with TPA .
Further he asked me to submit all documents along with outpatient summary and estimated calculation sheet ( copy attached ) for approval at counter no. 5 (TPA counter ).
After submitting all required documents at counter no 5, i again approached Mr. P. Shukla for asking any further requirements if any pending at my end.
He said nothing is required now and after getting approval from TPA my expenses against my medical treatment will be born by insurance company under cashless mode .
After going through all this procedure i left for home at around 05:00 PM with a thought to get my surgery appointment fixed at 18th of Aug 2021 early in the morning .
Being a salaried employee i need to inform in advance to my employer about my leave, which i did in due course and get it approved .
On 17th of aug 2021 i thought to ask doctor about pre surgery precautions, so i called him and he said ' YES YOU HAVE AN APPOINTMENT FOR TOMORROW FOR AFORESAID SURGERY BUT BEFORE THAT YOU HAVE TO TAKE A COVID TEST AND GET REST DETAILS FROM MR. P. SHUKLA '
After hearing from doctor, shuklaji send me test details on wassup and he send me below test -
• CBC, LFT, KFT
• Coagulation Profile – (PT, aPTT, INR)
• Viral Marker – (HIV, HCV, HBsAg)
• Urine Routine & Microscopy
• Urine Culture & Sensitivity
• Chest X Ray (Upper Ground floor, Radiology)
• ECG - (3rd Floor)
I got surprised and equally tensed that how am i supposed to go through all these test including covid in a day, when my surgery is due for next day early morning .
Anxiously i called Mr. shukla to clear this situation he put me into and he replied ' mujhe nae pata apke or doctor ke bich me kya hue h mujhe unhone bola test karne honge operate krne se pahale, baki m doctor se bat krke confirm kr lu.
After that i called doctor again and he replied he can't explain anything ask shukla ji
and again i called shukla ji he said ' i dont know what doctor communicated to you inside closed room and if you come without test report they will return me back without surgery'
This is so unfortunate behaviour of staff representing a prestigious hospital like medanta .It is a blessing in disguise that on 17/08/2021 i called doctor and Mr. shukla to take pre surgery advise, if not then where am i supposed to go if in case i get to hospital today i.e 18/08/2022 for my scheduled surgery.
I just get simply refused for my scheduled surgery inspite of any omission at my end .I am preparing my self mentally for almost a week for this small surgery ( as suggested by doctor ), took almost all approval from my TPA, took advance leave from my employer
Neither doctor nor your staff bothered to intimate me about any pre surgery test but what they did is just refused to attend me properly and start blaming each other .
Surgery and/or treatment may be small for any doctor but it is much concerning for any patient at a point and same it is for me . Leaving all hospital behind in gurugram, i came to Medanta and paid what required and in return I must be guided properly by your staff and i think this is not very much a patient demands.
In all this mess created by your management, i now losse my patience and ask you and request you to take action against both doctor and his assistant Mr. shukla.
I demand a written apology from Dr. sachin and Mr. Shukla and also demand my consultation fees as i am totally unsatisfied with the consultation provided by Dr. Sachin
In a ray of hope that my query is being attended and responded properly at earliest .
Neeraj
Patient ID :MM02058785

Hello sir/madam
I used to come medanta for last 6-7 years but this time my pateint is admitted on 5th floor on private room no -4521 by the name mahesh Chand jain
But this time we are facing a huge management problem there is a big problem of pantry staff and GDA staff there is no proper staff I am very-very disappointed by the behaviour and there is also a less staff . And the nursing staff is too short each nursing staff having duty on 4-5 rooms so how she helps on time
At the last we not expecting this type of service from medanta
It’s really disappointed

3 days back the night duty nursing staff of Medanta Medicity was abusing the patient of 5615

3 days back the night duty nursing staff of Medanta Medicity Gurugram was abusing the patient of 5615

Name- Priyadarsini Tripathy
Gender - Female
Vaccination Dose 2
Date 7th Aug 2021

Bill reference
Hospital Bill GHOPBL/22760888
PATIENT ID- MM02048910
OPD NUMBER[protected]
COVISHIELD 2ND DOSE

I am patient with bed no 4237
Dr has said to give 30ml liquid every hour .
But I haven’t received more then two hrs

My mother Mrs. Bachan Gambhir (UHID: MM[protected] is no more. She was died in Medanta emergency ward itself.
She was admitted in Medanta on 16 July 2021 at 3 PM. We took appointment of Dr. Nagendra Singh Chauhan through his secretary Mr. Sahil.

Doctor came at 3:15 PM and suggest to do corona test to his staff and then they will do angiography. He also said there is no problem and She is alright.

We were though that now my mother is in safe hands and we went to book a room to stay at night.
After booking a room I came to hospital emergency ward at 8 PM to meet my mother. Then my mother inform me that they took covid sample just now that is at around 7:50 Pm. They have wasted almost 5 hrs to take covid sample.
Then at 8:15 PM I have asked one nurse that my mother heart beat is fluctuating (between 180 and 160) she said we have informed the doctor. and then very next minute my mother heart beat reached 250, 260, 275 and then cardiac arrest.
This is totally not acceptable from a very reputed hospital. The kind of behavior nurses showed toward patients and their relative is totally rubbish.
I have lost my mother just because you guys not considering this seriously. We came from Haridwar just because we know that Medanta is India's one of the top most hospital.
You should take strict action against that nurse and staff. But I know you will not do anything.

My mother was in emergency ward and she died there. I wish we shouldn't choose Medanta.

This is a case of negligence and lack of professional behavior.

My name is Abhishek Rakshit and I got Sputnik V vaccination from Medanta today. My wife took it yesterday. Both the times, we were not provided with any payment receipts. Today, when I asked for it, I was told to come and collect it post vaccination. However, when I went there (first counter, adjacent to the entry gate), I was again lied to saying that I will get an SMS with receipts within an hour, but I didn't. I made two payments, one for myself today and one for my wife, Jyotishmita Dhar, yesterday, but no receipt. I don't understand why such a renowned hospital like Medanta would do such thing. I am writing to you first for a resolution before highlighting this in any social media platform. I can be reached at [protected] and the receipt can be shared at rakshit.[protected]@gmail.com. Thank you

#fatherneedjustice
This father's Day.our family life ruined.In absence of my father @Kishan Lal .he was a true fighter of Indian Army.Due to heart attack we have admitted my father on 15th April in Medanta Medicity.that was a wrong decision that have taken our life.the treatment should be done by them immediately as that was ECHS(ex service man health contribution) panel.but as this was a semi government body approval got late by 96 hrs and Medicity hospital staffs and doctors are not cordinating among eachother documentation done by us and they intentionally misbehaved no response to us and provided wrong document and delaying process.they left my father untreated for 5 days.they don't even ask for money and we have haven't understood there intention as it was against ECHS cashlesh policy.due to all messup i have lost my father.I urge every individual only VIP can live the life or common man can also live life easier with out fighting the system""""please Share this experience to other so that other can save there life"""

Dear sir,
The plaintiff seeks following information under Right to information Act 2005

Want to know about the covid patient treatment details given to Asha Devi Agarwal wife of jagjiwan Agarwal who was admitted in your hospital for treatment .

1.Qualification and certificate required :

Dr yatin mehta
Dr kashi
Dr gaurav

2. whether your doctors checked up of dead body before wrapping in black bag

while sending body to mortuary cremation ground.

Why name tag was not required when you have 2 dead body in one private vehicle.

Name of doctors, attendent, security required in whom presence checkup completed.

3. kindly entire provide video clipping footage of above patient.

4. Is This rights that you send dead body in a private passenger car ertigo /vehicle instead of authorised medical ambulance van.

And reason for two bodies were sent together in a private vehicle to mortuary ground.

5 What time you informed the relative of the death of above named patient.

The reason for delaying patient death information and handing over dead body.

6.Total medicine you used on for treatment of patient .

Why not you utilise DG2 launched by DRDO.

Copy of total bill raised and amount collected by you

Separate detail for medicine supplied used day wise.

7 This is doubtful that you have not treated patient as humanity properly

and indulging in trafficking of human parts.

No patient relative nor govt Departments nor security were personal were allowed to be present while packing dead body.

8. Any other information documents, kindly also provide in respect of treatment to petitioner.

9.List of patients total death on 24th may in your hospital and reasons.

10. Required fee postal order for Rs 10 have deposited attached.

Through
Mahendra agarwal
Delhi

Respected sir/madam
I am Sagar Saini from Lucknow. My patient was admitted on 2-6-21 . Starting from then we have been very badly treated by the hospital staff. We had a bad conversation with the guard also one day. He had very rudely commented on us. Please take quick action against him or else I will take legal action against the hospital and the guard as well.
Thank you.

I'm Udit Garg, Patient UHID - MM01857308, Admitted on 16/5/21 and got discharged on 24/5/21.

Feedback for your hospital -
1) Housekeeping below average.
2) Except 2-3 nursing staff mostly all were very inexperienced and easy going towards the patient.
3) Despite many reminders ...no diet plan is still provided. I m totally confused what to eat and what to avoid to regain my stamina and strength.

4) Most important - It was evening when I was discharged from the hospital. No medicines were handed over to me even for one time. I had to visit the Pharmacy first, purchase my medicines and then I went home .It was very difficult for me to even sit in the car but because no one at hospital bothered to give handover of medicines, I had to visit the Pharmacy first in that condition.

5) No guidance provided about after effects of C-19 treatment and how to handle any situation in case of any complications or emergency.

Good Morning,
My patient Mr. Suresh Chandra Agarwal patient Id MM01823754 was admitted to Medanta on 19th April. On the 21st of april he had been moved to ICU 8 bed number 158 and during this process his belongings had been taken which had 2 mobile phones, 1 gold ring, spectacle and other important personal belongings. When he was shifted back to normal ward bed number 4944, on 1st May his belongings had not been returned to him when we inquired about the same from the security and the nursing staff we were informed that the concerned nurse's father had expired and was on leave so after 2-3 days when she returns the stuff will be handed over to us. Since then I have had multiple follow ups with all the concerned departments especially Mr. Pawan( security incharge, contact number [protected]) but in my last conversation with him he said he has failed to find our belongings and thus we should lodge a complain to be able to find them. The things of the patient are of very high value, and were handed over with trust. I believe Medanta is a well reputed hospital and I do not expect such mishappening which are not being taken care of. Please revert to me immediately. My contact number is [protected], please contact me regarding any query you might have.

In my eyes it is a very serious matter. On humanitarian grounds it would be recommended by all the humans.
I am the father of Dr. Shilpa Mehndiratta (Patient no MMID[protected] who was working in N.C.T Delhi as NRHM doctor. She was posted at Salhapur Kheri dispensary village situated in Delhi. While serving in this dispensary she became the corona patient. She was so deeply affected there that her oxygen level reached up to 38 at last we got her admitted in Medanta medicity hospital. She was admitted there in ICU 7 under the Kind supervision of respectable Dr. Yatin Mehta who took pains and initiative to give all the support and decent treatment. After the recovery from corona he ordered her to shift in a non covid ward ICU 12. This unit was also under this very hard working and painstaking honorable Dr. Yatin Mehta.
After the complete recovery from corona her oxygen level was improved and was brought upto 90. And then patient Shilpa Mehndiratta was shifted to the ward which was under the supervision of Dr. Anand Jaiswal. There were few big and unpardonable mistakes in general he has committed –
1. Patient needed few more days of doctor’s supervision and attention to this serious patient.
2. Doctor discharged her when patient was on oxygen and in indischargeable condition. She was in the grip of hypertension, weak lungs due to lungs infection, breathing problem, Polycystic ovarian syndrome (OSA), Hepatitis resolving, sepsis candida enterococcus recovering above all she was having so many heart diseases that for at least few days she needed the treatment from cardiologist. Dr. Anand Jaiswal gave the push to this very patient who had already been cured from corona i.e. from the previous Dr. Yatin Mehta who had done the serious efforts and brought her upto this very level. This was only due to that she belongs to the doctor community only this was the reason that Dr. Mehta had been taking the keen and deep interest. But that Dr. Jaiswal has pushed her into the ditch just for dying. He gave the discharge while she was taking the serious dosage of injection and medicines above all she could not stand and walk herself.
She was taking these serious injections and medicines.
1. Injection FRAGMIN 5000 S/C twice daily.
2. Injection TYGECYLINE 50 mg I/V twice daily for 5 days.
3. Injection ANIDULAFUNGIN 100 mg for 5 days.

There were 3 injections per day were to be injected under the supervision of the expert sister that also in the ward of the hospital and with the kind indirect supervision of a doctor.

Further the sister did not explain that what precautions were to be taken. How to give in and how much quantity, at what time and what time gap the medicine is to be given. The sister in-charge is also responsible.

My Daughter has died she was earning a good salary i.e. less than One lakh twenty thousand approx.
The Killer of my Daughter is only Dr. Jaiswal and the sister who did not explained how to give the medicine after how much gap and what precautions had to be taken while giving injections. This only happened when the attendant was receiving the discharge slip from this very counter.

Now my humble request is there should be taken strict and stern action against them so that they may not play with the lives of the patients who are coming for treatment from their hands.
Sir I want justice from your kind hands. I am very sure that you will give me the justice by taking action against these two culprits.

Your faithfully

R.D Luthra (Father)
[protected]
55-L
New Colony
Gurgaon

Doctor would not come on time the slot given by the Medanta Medicity Hospital is 11:50 am but the doctor wouldn't come till 2:00 pm the Doctor name is Dr. Praveen Chandra so it's a request to change my doctor and give me the appointment of Dr. Terehan it's a humble request from my side.

Thanking you
(Anam Aftab)

Good morning i am Akhilesh Dwivedi i have given blood at 1 may 2021 to patient Rudra pratap singh. Please do not given my blood to this patient. This patient didn't have my any relation .his father forcelly given blood by me.so please did not given my blood.
My contact number is [protected]
Tomorrow i am goes to police station for this complaint
Thanks and regards
Akhilesh Dwivedi

I manjeet singh from harchandpur raebareli i have taken the video call appointment of Dr.Ruchita sharma on 20th April 2021 and the confirmation date was given by medanta on 20th and my appointment was on 23rd april 2021. I paid Rs. 1000 to medanta by online payment for the appointment, but mine and mrs. Preetam kaur video call appointment was not happened. So I requesting to you that whether refund my money or give me new appointment of dr Ruchita sharma.. If you did not give me appointment or refund my money I will take legal action against medanta hospital.

My patient Mr Kuldip Singh was admitted in Medanta hospital - Lucknow, in emergency ward and he expired on 1:30 am on[protected].

He was carrying a mobile phone along with him which is missing from the final belongings handed over to us.

Please find the details as mentioned below:

Name of Pateint- Kuldip Singh
Emergency Ward no. 22, Medanta Lucknow
Duration of hospitalisation- 14 April to 22 April
Date and time of death- 01:30 AM 22 April
Missing mobile details- Samsung Galaxy M30 Blue colour.

Please help to locate the mobile phone since it is missing from the belongings handed over to the attendant.

Regards
Adnan
+91-[protected]

Very bad service in Medanta hospital, very high cost of every test still report not provide in time period, staffs are not suporting, everyone work only for money not for good service, our patient report pending from 10 days, they are not asking about patient.They do not cure the patient but bother them.

I have been trying to admit my husband who is a COVID patient. I called the emergency number a while ago, but thay refused saying that there is no bed available. I do not understand the dynamics. For a hospital like Medanta, is this way to address such critical situation?? If there is no beds, it is not The Hospital's responsibility to organise for more more beds given the current cases in Gurgaon. I do not beleive that Medanta does not have the bandwidth, but the intention is not there clearly to treat COVID patient. May be it is not so lucrative.