Claimed

Medanta The Medicity Complaints & Reviews

1
Last updated Feb 19, 2024
Complaints 189
Resolved
10
Unresolved
179
Quick Links
Statistics
Share
Contacts

File a complaint to Medanta The Medicity

Having problems with Medanta The Medicity?

File a complaint and get it resolved by Medanta The Medicity customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Medanta The Medicity
Customer Service Contacts

Medanta The Medicity Phone Numbers

Phone
+91 12 4414 1414
60
45
+91 11 4411 4411
14
15
+91 12 4441 1441
12
15
Fax
+91 11 2433 1433

Medanta The Medicity Website

Medanta The Medicity Head Office Address

Sector – 38
Gurgaon
Gurgaon District
Haryana
India
122001

Medanta The Medicity reviews & complaints page 8

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
Akshay Grewal
from Lar, Uttar Pradesh
Report
Copy

rude and inefficient personnel at front desk

I would like to complain about kushal kumar. He was at billing counter number 3 at 17:30 hours today. He is extremely incompetent and rude. He is incompetent because he had no clue about his area - both the edc machines in his area were not working and he had no idea!! He wasted 10 precious minutes trying to swipe my card. His oracle wasn’t working and he was loudly complaining about it to his colleagues. This behaviour is not professional...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Very poor managment in medanta -, for billing you have to stand in que for a long time and that time you can loose yr appointment with doctors. A big floor but only 2 9r 3 repressive that handle the crowd?
2nd child specialist dr. Neelam mohan behave with patient and their attendent very rude - unexpectdly she shout like a mad?
Why
A patient come from remote place to meet the doctor for what? For treatment? Or to be...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
Shubhra Shalini
from Delhi, Delhi
Report
Copy

medication negligence..

Address:Gurgaon, Haryana, 122002

Already we have two kids one is 7.5 yrs and otherone 3 yrs. I am so stressed because of incidence.
I had inserted arm implant contraception (Nexaplanon) on feb 2015 in uk. I travelled india (Due to business trip) and there i was infected tuberculosis on neck lymph nodes. And after that continuing the tb medication.
On 18 nov i knew that i am pregnant 16 weeks + 3 day. Now i want to abortion. I am so stressed.
Please help...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Rohil Fisk
from Gurgaon, Haryana
Report
Copy

the ortho department is unorganized.

Website:www.medanta.org

I came to india on family medical leave from usa to help my mother with knee replacement surgery. There were few documents for the doctors office that needs to be signed in order for me to file my fmla leave from usa. I have to admit for a international hospital they have no clue on how to treat their international patients and families. On numerous occasions, i have informed dr marya team of my forms that needs to be signed and scanned by...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Meera Jain
from Gurgaon, Haryana
Report
Copy

rude and ignorant dietitian

Address:Gurgaon, Haryana
Website:www.medanta.org

My patient id is 66422. I visited your dietician on 02.11.2017. This visit to dietician was advised by my cardiologist as p/ptca he observed that my sugar was 125/170 and since my physical activity have reduced i must control my sugar through proper diet. When she asked me about my current meals practice i told her that last full meals i take at around 5:30 pm and that is because i follow jain faith. And here she got so much disturbed that...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
R
Racer Footwear
from Agra, Uttar Pradesh
Report
Copy

very poor response and management

Unfortunately we need to come to medanta every 3 months to get my child's peg feeding tube replaced and out her dr that is dr neelam mohan is in medanta. This is the last place we want to visit due to poor customer service and kind of response from endeoscopy dept. Observation. All sisters and brothers are not ready to listen to anything. We are suppose to keep our child on fasting for 3-4 hours. We were given appointment for 10 am but despite...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
M
mdashfaque87
from Kolkata, West Bengal
Report
Copy

misbehave

Address:Gurgaon, Haryana, 1220012

After waiting for 5 five hours, i asked for shifting in room then one o[censored]r female staff said this is medanta and here works happens very slow. This is my wish that who will be transfered to room or not.

I just want to know this is the way to reply in a world class hospital if no then please take an action.

One of my attendent was sitted on my bed because he is a hemophilic and he cannot stand on his feet for...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
V
vaibhav darbari
from Mumbai, Maharashtra
Report
Copy

medanta hospital patient id mm01126628

Website:www.medanta.org

My father was admitted in medanta hospital for treatment of heart, the doctor took responsibility to fix his heart issues. I was happy to know that my father would be fine after treatment and the doctors confidence has given me hope.
However after admission in hospital and in a day or two things were different and it was like that they are into making money and not their to save life.
After 3 days doctor decided to take patient...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
shubham182
from Noida, Uttar Pradesh
Report
Copy

wrong treatment done forcefully to make money

Address:Gurgaon, Haryana, 122018
Website:www.medanta.org

The incident happened in the month of august dated 21-aug-2017 where we were fooled by dr. Naresh trehan and his team.
The appointment was fixed on 21-aug-2017 with dr. Naresh trehan in medanta, gurgaon as my father was suffering with heart disease.
He checked all the reports and cd and told that my father has to go with by pass surgery and advised us to bring him for treatment. We kept faith on him and immediately brought him...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Patra skk
from Delhi, Delhi
Report
Copy

skin dr miss kapoor is not a good

Address:201007

I am suffering a skin problem in before six month as fungal infection food and mouth she not listen my words say exima in ur leg
I said pl saw my mouth before six month i suffered

She miss kapoor skin dr medanta hospital gurgoan had no time to listen but fee ₹800

But in our bhubaneswar sum hospital no fee in doctor they slove my plbm only 1 week...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Poojarania
from Noida, Uttar Pradesh
Report
Copy

appointment

Address:Gurgaon, Haryana, 122002

Hello there, i have been trying to get an appointment since three days. Today i had to hold the phone first for 10.39 minutes before i disconnected and second time i had to wait 26.58 minutes before i disconnected it.
Your hospital needs to improve your customer care. If you take 25 minutes to just answer the phone then how much do i have to wait u till you address my issues further....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
P
Poojarania
from Noida, Uttar Pradesh
Report
Copy

appointment request

Address:Gurgaon, Haryana, 122002

Good afternoon,
I have trying to make a doctors appointment over the phone since yesterday. I was on hold for more than 8 minutes each time twice yesterday before i gave up.
I tried making an appointment online before calling the hospital but the website was down and it didn't let me go to the past the password step, twice.
Finally, i thought i should called the hospital to book the appointment. The first time (Around...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
ger
from Samastipur, Bihar
Report
Copy

medical negligence

05-08-17

To

Dr. Naresh trehan and dr. Yatin mehta, incharge cardiology critical care unit, medanta hospital, the medicity, gurgaon, haryana.

Ref:- medical negligence done during open heart surgery of late deceased hemshankar kumar singh (District and session's judge retired, bihar) by dr. Naresh trehan and his team as a result he died on 02-02-17 in i c u -2 medanta hospital gurgaon haryana.br...
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nishant Singh Rajput
from Noida, Uttar Pradesh
Report
Copy

service

Address:812001

Date - 21/07/2017
Id - 426641
Mob - [protected]
Name - binod singh

We come with my father for full body check-up and also with mother.
Hospital take too much time for check-up and give me another day timing for more check-up.
We are coming from delhi and minimum take 3 hours to come from there. But they can't take seriously. My father is getting more pain on head due to fasting but no one can...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
Address:112

Medanta patient id is mt00020162
Name-mrs. Chetna jauhari, doctor-dr amrita gogia-dental, request -
Mm01059666, tele appointment on: 26 may 2017 09:30:00 am
I have paid rs 800/ on 26/5/17 ref no. Iin/i-debit/global he/[protected]
And on 30.05.17 ref bil/[protected]/pgmib-chetna jauhari/[protected] for one tele opd. Please debit rs 800/ in my bank account.
Thanks chetna...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Aditya Gupt
from Bandipura, Jammu and Kashmir
Report
Copy

Dr deepak sarin

Address:Gurgaon, Haryana, 122001
Website:Www.medanta.org

There services are becoming * day by day.. I am myself a medico.. I got my grandfather operated from there best ent oncosurgeon dr deepak sarin for oral ca grade1 squamous. He said local excision and skin grafting was sufficient n there was no need for taking graft from arm or thigh! Now due to primary suturing, contractures are beginning, he directly has stitched the tongue with the buccal mucosa and the mobility of the tongue has been restricted.....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Gurgaon, Haryana, 122001
Website:www.medanta.org

Nusring services are pathetic because of (1) poor quality of nurses and (2) inadequate number of nursing staff.
Just see that a patient admitted in hospital and nursing staff took nearly 3 hours, after checking in the room, to change teh dress of patient, patient press emergency bell and nursing staff takes minimum 20-25 minutes to come to patient, visiting doctor in room calls for nurse and it takes them at least 15 minutes to come...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
dinesh_raina
from Chennai, Tamil Nadu
Report
Copy

Reversal of amount rs 27500 charged for pet scan twice

Address:Gurgaon, Haryana, 122001
Website:Medanta medicity

I made a payment of rs 27500 for pt scan for patient against patient id : mm00968344 through imps online transaction no.[protected] on 17th may & on the same time i checked with finance dept. They said they haven't received this amount in their given yes bank account as bank site was down at that time.
So as suggested by their finance executive vibha thukral, i again paid same amount of rs 27500 at hospital through credit card. And...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
J
Jagdeep1234
from Delhi, Delhi
Report
Copy

Credential of Dr Nagendra Sharma

Address:Gurgaon, Haryana, 122003
Website:Medanta.org

I visited Medanta Gurgaon for the treatment of my father. I started with Dr Ashok Vaid and later case was transferred to Dr Nagender Sharma for further treatment. On perusal of there website, there is no mention of any Dr Nagender Sharma on there site, as such the credentials of the Dr can not be verified by me. May I request you to direct the hospital to update the details of the doctor at the earliest....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
D
drdipikaverma9
from Jammu, Jammu and Kashmir
Report
Copy

Dept of radiology

Address:122011
Website:Medanta Hospital

My father mr. Sultan ali (Mm[protected] underwent ct scan on 17/4/2017 at medanta, reported by dr sonal krishan. The report of the scan mentioned four residual tumors in liver. We went to interventional radiology deptt in medanta where the scan was reviewed and we were told that there are five tumors in liver and the missing fifth tumor was shown to us on ct images on the screen. The ir deptt went ahead and ablated all five lesions (Thank god...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy