Medi Assist India Complaints & Reviews

I am not getting any response on the below ticket number . Can you please provide the resolution for the below ticket number .

Ticket number - [protected]

Son expired in a road accident on 02.09.2020. Submitted the details with all necessary claim forms & Hospital bills. As per Medi Assist instructions sent some Original documents & discharge letter but saying that they have not received the documents .Courier POD also sent for proof. Its very late and not responding properly.
Claim No.[protected]

Dear Sir/Madam,
This is to bring into your notice that your patient Mr.T.C.Joshi Claim No[protected] has been admitted on date 22/03/2018 & discharged on date 24/03/2018. & all documents has been received by provider department & amount has been approved Rs.45940/- (Forty five thousand nine hundred & forty only), but we are waiting for payment from last two years.
I have sent many reminders regarding it but we didn't get any positive response from your end,
Kindly look into the matter & release the payment as soon as possible
Pt.Name: T.C.Joshi
Claim No.[protected].
DOA.-22.03.2018. DOD.24.03.2018.
Provider Name:- Sanjivani Hospital Haldwani
Provider Id:- 60100.

Hoping for positive & early response.

Respected Sir/Madam,
I am S.Manikandan, Working as Associate in Cognizant. My employee id is 725214. I had claimed (Claim#[protected] for my father S.Subramanian due to affected by COVID-19. Total Bill amount is around 2lacs but only 94K had claimed. So I want to apply for partial reimbursement from another insurance company.
Its already been over more than 45 days from the day of getting the below mail. Still Document sending...

Hi Team,

I have claimed for reimbursement in month of oct 2020.

And claim I’d is 22952100 and I have submitted all documents related to claim still claim is not processed. It has been more than 2 months. Please look into this.

Since they are asking pre numbered receipt and I had explained so many times there is no pre numbered receipt for rs 49670 as we have entire amount on 05/10/2020.

Regards,
Nalesh Madur.

Reference to claim Id 23208322 fav. Ajit Salvi I would like to inform you that I have received query against my claim id 23208322 on 05.12.2020 and I replied on 07.12.2020 at your email address [protected]@mediassist.in. I contacted your representatives every alternate days but reply is not satisfactory. Again on 14.12.2020 I contacted your representative Mr. DIXIT and told him again my history. He told me to send a same reply on his personal id i.e. dixit.[protected]@mediassist.in. Accordingly I sent a mail to Mr. Dixit Id. I further contacted Mr. Dixit on 15.12.2020, he confirmed that he has received my mail and forwarded my mail to concerned team. Today I received a mail from [protected]@mediassistindia.com stating that we have not yet received your reply. please furnish your reply within 7 days failing which we will recommend for denial of your claim. It is observed that till today your claim status system is not updated.. As the doctor has already mentioned the reason for hospitalisation in the claim form B. This is unnecessary harassment to the valued customer. Please look into the matter and do the needful at the earliest.

Claim no.23024421 short passed by Rs.470 as LAB report submitted on 23.10.2020 on [protected]@mediassistindia.com

I have been asking for the claim from past 2 months but just I am getting the response to send documents related to it, I have sent all the documents related to claim to Medi assist office Bangalore by hand and also I got the receipt msg like Dear Shashikala, We acknowledge the receipt of your claim documents on 14/Oct/2020 14:06. Tracking Number for your reference is BLR01117501. From Medi assist office . But Thier is no any positive response .

Cancellation of One Assist Membership
I am a HDFC bank credit card holder . The bank has auto debited Rs. 1399/- from my credit card number ending with 1725 without my concern on date:03/12/2020. I am not interested about this service and don't want this membership any more. So cancel the membership and refund this debited amount of Rs.1399/-

One Assist member ship no [protected]
Name Endla Srikanth
Credit card ending 0996

Hi Team,

I have been behind Mediassist Team to check on my claim status. I have sent all the relevant documents through courier but my bad i missed to mention my claim details post which i have sent a mail on the same as well.

Whenever i called to check the status they place my call on hold and its getting disconnected. Im trying to reach their Team since March'2020.

Also, for the mails which i send they close it as resolved without any solution.

Earlier when i raised a complaint in this forum they contacted me and confirmed to solve the issue shortly and to bear with them due to this covid situation.

Now they say that its an old claim.

Kindly help me in getting my claim.

In policy, intimation lodged time 48hours after hospitalization and I inform I.e. intimation to medi assist in 24 hours after hospitalization. But medi assist ins tpa not follow your terms and issue letter for late intimation.

All phone number of medi assist switched off

I have raised claim request with medi assist for my father's hospitalization.
They asked me to upload the indoor case papers which hospital not ready to give it to the patient.

So Hospital sent the required documents to medi assist via email. But medi assist is not ready to consider the cucumbers sent via email.

My Wife has been admitted in the hospital on November 1st 2020 and discharged on November 5th 2020. During that time Mediassist did not approve my Cashless process even though the hospital sent for approval.(Have email proof).

Then i have given my entire money from my pocket and discharged my wife.

The next thing i cannot reimbursement my money because again they are intentionally blocking my spouse and dependent...

My claim number in medibudy is 20615850..i was keeping on emailing them from last one and half years..still is not settled

I m lokeshappa s/o basanna hospitalised regarding corona claim no : 22871629 i am submitted all details hard copy new bill for deducted 9336/- rs as no ip bills[protected] The ip bill was given in detail by hospital was error in printing the[protected] ip consultation charge and oxygen charge bill was not printed. for that i am resubmitted the documents through professional courier no HPT573128 & they are deducted and 642/- the bill of mask is 462 check the bill it is wrong entry that mask is oxygen mask u should cover both deducted amounts under medical expenses under insurance clauses go through the new bills which i sent through courier re open the settled claim and process the deducted amount .

This is regarding putting 30% of estimated bill intentionally in non payable section by medi assist, saying it "Initial Approval" . And because of it hospital asking us to pay these non payable in advance before getting admitted.

Considering, it as cashless process, I did not expect this to happen.
Cashless means no advance payment before getting admitted to hospital.

Claim number : 23145383
(Insurer Claim No. TP[protected])

Hi,

Claim number:[protected]
This claim is cleared for payment. The back end team has wrongly updated the IFSC code for my bank account.
Its been more than 2 weeks i am trying to get the IFSC Code rectified for the bank account. The NEFT payment may get rejected in the current situation.
I am not getting any help from customer care or over mail. The IFSC code continue to remain wrong in the Medibuddy app.
I had resubmitted all required documents again, still no resolution.

There is no escalation matrix for mediassist to help with this on priority. Everytime i call customer care they ensure to take it up on priority. Need help here

Regards
Tanveer

I tried calling this team 5 times in a day the executive answer the calls listen for 2 minutes and hung up the call without Intimation and I did not receive any call after that it has been more than a month of registering a claim still there is no proper response

Such a worst experience

Shame on this attitude

Hi Team,

I have admitted my wife in Billroth hospital Chennai on 01/11/2020 due to the Oxygen saturation level is low so we have admitted her on emergency.. On the same day i have enrolled my self and my family members as beneficiary in the portal successfully. But i could not download the E-Card as it is not generated. So the next day i have called the Mediassist people and they asked me to check with hospital to send the preauthorization form. And the hospital also sent the preauthorization form on 2/11/2020. My wife has been discharged today till now this Mediassist not approved my Initial approval also. Ihave paid the entire hospital amount from my pocket

I was in emergency this Mediassist openly cheating the people and sucking the blood of the common man. Now even i cannot reimburse my amount because my beneficiary name is not yet added. Out of complete frustration i am raising this issue.

I need to take this legally. Please somebody help.

Regards,
Subramanian

I made a claim with medi assist insurance company and I submitted all the relevant documents but the hospital did not provide me with indoor case papers and treatment chart attested copy when I left Brahmaputra Diagnostic Hospitals Dibrugarh so when I went back to the hospital they said they are not allowed to give indoor case paper and treatment chart attested copy however they agreed to give it to the insurance company if they are contacted with when I conveyed the same to company they refused to contact and are asking same documents again and again despite clarifying situation several times. Claim number : 22886892