Medi Assist India Complaints & Reviews

I have submitted pre & post hospitalization expenses 3 months back but still the claim hasn't been settled even after submitting all required original documents.

I am vodafone employee username [protected]@vodafobe and i accidentally/ mistakenly selected parental issurance while submitting and which i tried cancelling immediately, but it didn't the cancel request.
I do not want to add my parents for this insurance because which i already have made from outside and now it is waste of money here. For three months the insurance company is deducting nearly up to 33000 rs of amount from my salary account.br...

I am vodafone employee and i accidentally/ mistakenly selected parental issurance while submitting and which i tried cancelling immediately, but it didn't the cancel request.
I do not want to add my parents for this insurance because which i already have made from outside and now it is waste of money here. For three months the insurance company is deducting nearly up to 33000 rs of amount from my salary account.
I do have my personal commitments like education loan and vehicle loan which i need to pay, there is short of money to pay those loans now and i cannot explain these things to bank now, where they do not listen to all this stuffs.
I spoke to 'n' number of people in mediassist and everyone answers the same that they cannot cancel the policy once it is opted.
This is ridiculous and stupid rules which is made by insurance company, it is individual decision and our money which we are paying it to you and we do not have any rights to cancel the policy.

I do not need any explanations on this anymore and i just my want money back on this what ever it is deducted for two months.

If so as per the prorated charges, deduct the money from the time i have opted and refund the amount immediately.

Unauthorised transaction means debit of 1899 rupees from my credit card

Hi my self prafful kadam. My wife neelam kadam is hospitalized in sanjeevani hospital andheri east. She got discharge on 22nd june 2020 by 03pm. But due illiterate staff of medi assist i got delayed and i have spend one more day in the hospital. Why don't they raised a query in one time. They haven't understand what is your company requirement in settlement of claim. Every time they has raised new new query can't they raised it in one shot.

My wife undergone an endometrotic cyst removal.
Hospital charged me 99, 400 but my claim was 45000.
When i submit claim, they are putting the claim under repudiation for no reason.

I followed up many times but they are not giving any reasons.

I am an tcs employee. I have been hospitalized due to an emergency at pune on 11 jan 2020 and got discharged on 12 jan 2020. Currently i'm stating at chennai

Initially they were stating like 24 hrs of hospitalization is not covered. When i called to the customer support, then look into the documents and confirm that it covers 24 hrs

When i contacted them at the month of feb and march 2020, they have mentioned...

My claim no: 21327726, till today I am not received any amount kindly confirm through our mail id [protected]@gmail.com

Ticket no:[protected]

Dear team,
My mediclaim still not settled - kindly do the needful soon... I have attached the screenshot of the same. Kindly do the needful at the earliest. (Above 30 days).
I have informed to customer support many times and mailed them also.
I given the claim before covid lockdown.
Kindly process the same immediately.
Claim submit date : 9 th march
Claim status: processed ready for payment.
Tat for claim settlement :30 days total days : 50 days over.

Thanks & regards,
Mr. Giridharan

I had raised claim (D[protected]e007) for settlement on 7th of december 2019 but it is still pending for settlement. I had submitted relevant documents through application (Soft copy) as well as by post (Hard copy). Also i am taking followup with customer care email (Refer attached email copy) from last 4 months but still claim is pending for settlement. I had notified the same on twitter (Refer attachment) for support but there is no use.
Please do the needful.

I have under gone for cateract surgery for both right and left eye during february 2020 and the same was claimed but i have received only claim for right eye and the second claim still not settled. When i checked online it is showing that claim is repudiated. Kindly let me know the reason and let me know if you need anything else from my side.
Kindly settle the second claim and do the needful.
Thanks and regards,,
Harisha hs

Ashok rajput,
Ward 08 gram - post nausar teh-timarni chaudhri mohalla nausar harda
99/c/s/3 sch no -78 indore, bhainsdehi, betul-461228
Dear member,
Employee id mp[protected]
Employee name ashok rajput
Medi assist id [protected]
Policy holder manappuram finance ltd
Insurer claim no[protected]-[protected]
Insurer member id [protected]a
On scrutiny of the documents submitted by you, we note the following documents / information are not available.
Please provide personalized cancelled cheque of the primary beneficiary. Alternatively you can also provide snapshot of bank pass
Book/statement of primary beneficiary? S personal account containing account holder name, account number and ifsc code.
Please provide personalized cancelled cheque of the primary beneficiary. Alternatively you can also provide snapshot of bank pass
Book/statement of primary beneficiary? S personal account containing account holder name, account number and ifsc code.
Please furnish the above-mentioned documents / information within 10 days from the date of this letter to us or servicing branch office of your insurer.
It shall be the sole responsibility of the insured to submit the requ

Summary of settlement
Settled amount (Inr) 46729
Settlement date[protected]:00:00
Utr number[protected]gn00442
Account holder name bhupendra singh rajpu
Bank name punjab national bank
Account number 63*361
Category-wise breakup
Charge type bill amount (Inr) payable amount
(Inr)
Non pay amount
(Inr)
Reason for
Non-payment
Pharmacy & medicine charges[protected],,,,,,
Consultant charges[protected]
Surgery charges 500 500 0
Miscellaneous charges[protected]:19/10/2019:telephone charges
50, 00:19/10/2019:registration 100
Investigation & lab charges[protected],,
Hospital charges[protected],, iv charges part of nursing 200/-
Total[protected]
(Less) 0
(Less) hospital discount 0
(Less) copay 0
Net amount recommended for
Payment 46729
This is settlement summary but payment still not received

Claim no. D[protected]b003.
In this claim i have not requested any pharma claim for that i am also not asking for any reimbursement. But i have already submitted all documents for which i claiming the reimbursement.

I have sent mail and explain the same thing several time but again and again i am getting the same reply to provide the pharma bill for the proof. The other documents i provide are those are not sufficient for the proof. Please ceck the claim form. Please call if further clarification.

Dear sir/ madam,

I am informing you that there is a company called advance care pvt ltd / pristine care which is playing with the health of the patients and by fooling patients, they are getting arbitrary money out of their insurance policy. Because all the surgeries that they have done till date, they have operated on them by telling more than one disease and i tell you one thing, any patient whose surgery was done according...

I am working in techmahindra. I had enrolled my parents for plan b of health insurance with mediassist from past 2 years through my company. Now i want to cancel my parents enrollment since i can't afford for this year. They have locked planb and i am not able to cancel planb of insurance which i have enrolled. When i called their customer care they are telling i can't cancel it.

Also they are telling policy becomes inactive if i leave company in middle. So what's the use of paying policy amount for entire year?

My phone number is [protected].

Sir,

This is regarding my claim no:21926953

My son ages 21months has suffered from acute gastroenteritis (With stool in blood) and for one week he initiallysufferedfrom fever and vomiting as well. Initial 5-6 days we were on oral medication and against hospitalization. But due to his weakening condition doctor suggested us for hospitalization for monitoring him and see if any infection exists in his body.

They have asked for so many documents and we have submitted all the documents asked by mediassist team including the prescription which clearly mentions "admission of patient
Into hospital." but claim got repudiated by mediassist some nonsense reason saying only oral medication was enough.

He was already on oral medication for a week and only on doctor's recommendation we admitted him to hospital. These people simply rejected saying hospitalization not required then how a person with medically little or no knowledge can know if hospitalization is required or not. It will be based on doctor's advice which we have followed. Atleast they must have enquired the condition of the patient with the referred doctor before rejecting the claim.

Please get my claim approved.

Mediassist seems to be a fraudster and negligent for the customer complaints. I had my dad admitted to the hospital and when informed for cashless they asked a lot of documents and with great difficulty some amount was sanctioned. The doctor gave an early discharge and the mediassist people didn’t agree to settle it through cashless process and instead asked me to apply for reimbursement.

I applied for reimbursement and the...

Dear sir,
I had undergone a angio-plasti on 11th march 2020; on 10thmarch202, care hospital submitted a claim reference no. 21850672; i have submitted all the three years policy document copies; for which they said i need to submit 4 years of policy document copies which i am not carrying or retaining; i requested them to please do something as i a regular customer with national health insurance and have been paying my yearly health insurance premium. My son approached national health insurance after the medical procedure was done; they could not help;
Now i have bank statement showing the debit for the insurance premium was done on[protected] via neft for rs.7246.
Ithis will cover the 4 years policy requirements and mediassist have said they are unable to process the claim.

Please help me as i have spend almost rs.2 lakhs and 5 thousand to hospital and about 20, 000 for other test; altogether i spend around rs.225, 000. I have been paying for my insurance for this day but have resulted in great inconvenience to me and my family.

Please help sir, i am retired person and your kind help is requested.

Thank you and best regards.

Showkat hussain

I am a tcs employee and this is the claim raised by me for my daughter's birth.

This is to inform you that my wife, shradha rajgadia (Empolyee id: 868503) had her delivery (Lucs operation) in ils hospital, salt lake on 21st november 2019 and was discharged on 24th november 2019. She had applied for cashless claim for the same. The claim number was[protected]Tracking number ma[protected]. The claim amount was rs 61, 000 and the approved amount was rs 48, 000.

Post-delivery, i (Abhishek sawaria, employee id: 535701) have included my newly born daughter (Shravi sawaria) as beneficiary in his portal. Please note that she was not added into my wife’s beneficiary list.

This is to notify that post hospitalization claim was raised by me for this and the claim has been raised for reimbursement of the bill amount of rs 16006. The hospitalization claim number is[protected]Tracking number h[protected]d001)


My daughter was born on 21st november 2019, and we didn’t give any name to her during the birth. There after the birth certificate was issued on 16th december 2019 with name as shravi sawaria.

The claim has been denied with baseless reason provided and has not been assessed properly.

One of the employee of yours is not able to manage the situation. The email id of the associate is [protected]@mediassistindia.com