Medi Assist India Complaints & Reviews

Sir/madam

With reference to above, my claim Reference Number H[protected] has not been resolved. Kindly look into the matter at the earliest.

Thanks and regards....

Hi Team,

My wife got operated for cervical incompetence on June 7th 2021, submitted cash less claim from the hospital and Medi assist TPA asked for the query, upon submitting the required documents they rejected our claim telling surgery was not required. Again after few days we applied for Reimbursement Claim by submitting each and every document. Till date they have not settled our claim. Again they have come up with new...

Dear sir
Please fund transfer in my account for my claim
9 th aprail to till time Regular pending in process ready for payment
I Request you to please transffer amount this time is very critical I need money for very urjent please transffer my claim amount in my acount.
Claim no. 24040573

Policy no[protected]

Thanks and regards
Hritesh Kumar dhangar
Mob...

Patient Name : Dilipsing Rajput
Insurance: The new India Assurance Co.Ltd
Medi Assist Id: [protected]
Policy No:[protected]
Insurer Member ID: PO23909621
Insurer Claim No: TP[protected]

• Valid reason for delay intimation or no intimation of claim

but there is no delay in submitting documents...

Ticket No:[protected]

Medi Asist TPA is not resolving this ticket and if they have resolved this ticket, they are not conveying the details of the resolution. They are also informing me that they will reply to my mail dated 22/06/2021 in 2 working days. But that is also not happening.

They have also informed that the issue has been sent to insurer. But insurer is also not responding.

Worst experience...

Hello Team,

I have a Medical insurance from my mother with New India Assurance company and the TPA is Mediassist. On 19th June 2021 my mother was admitted in Apollo Hospitals, Hyderabad and they have submitted a Cashless Preauthorization request on 20th June 2021. Today is 24th June 2021 and still haven't received any response from Mediassist. Due to this Apollo Hospitals is asking me to make a cash payment.

This...

My husband Sh. DEEPAK BALWANI was expired in this Covid-19 wave on[protected] during under treatment at hospital. I have submitted his medical expenses reimbursement claim form along with all required documents and bills on[protected] through post at your Kolkata office. But further till date I have not received the status of claim. I have no income source and I have urgent need of money. So kindly release the payment immediately update the...

I am registered with MEDI ASSIST. Under the Corporate policy Also I have taken Parent Policy (for My Mother and Father) from Medi assist. In total 3 family members are register as part of the GROUP MEDICAL INSURANCE POLICY ENROLLMENT from the Company.

Claim No 24742472
Policy#[protected]
Patient Name Anuj Gupta
MAID [protected]
Relation myself
Hospital sudhir clinic & nursing home
Treatment...

I have applied for a claim, every 5 days they will ask to submit the document, i will submit with in an hour, again after 5 days they will ask for the same document. i called the customer support and asked them to verify they confirmed all the documents are correct. It means very clear who is checking the document is not doing there job properly. simply keeping the claim for 5 days and 6 th day again they will copy paste the same sentence...

Claim no.[protected]. The amount of INR 5172 was deducted from claim against hospital discount. At the time of hospitalisation medi assist person was clearly told that this hospital was not cashless and so he created reimbursement intimation with unique ID 839564 . Also when we ask to hospital during hospitalisation about network hospital and for cashless facility, hospital also refused for the same. The hospital was clearly mentioned about...

Dear Team, i have submitted physical claim documents of my claim No.24702101 to mediassist Team, BANK, BANDRA and i received message like

"Dear Divakara Nayak, We acknowledge the receipt of your claim documents on 21/May/2021 09:52. Tracking Number for your reference is MUM01323138."

I already send breakup bills for
Rs 1, 85, 139/- that is not scanned and uploaded in portal by our team at bandra office,...

I was having billing issue with hospital's unfair practices and sought mediassist help to resolve the matter before they settle the amount with hospital. I sent formal email, called at least 8 to 10 times in span of 3 weeks and everytime i had to wait in call for 15-20 mins just to hear back that they have escalated the issue and someone will call or respond to email...no one called back. Finally one day i called and was there in call for...

Worst App, Worst Support team, worst backend technical team. I have tried ordering around 6-7 medicine orders on app provided I am having full balance in domiciliary wallet but each & everytime the order is getting cancelled. I have called customer care many times and emailed them but no use they are simply resolving my ticket stating " Due to technical issue, try to order again" and "Update your App & try again". Its unfortunate that TCS...

The request was made on 30th may 2021 still now no response from ur end, please send the Claim history of the patient immediately

Ticket No:[protected]

Hospital: Apollo BGS -Mysuru
Wife Name: Chitra M V
Date of Admission:21-SEP-2015
Date of Discharge:28-SEP-2015
Claim no: 11686893
MA-ID:[protected]
Claim Amount: INR 57292
Approved amount: INR 45000...

I have submitted claim for reimbursement on 18th March 2020, but it is not yet reimbursed. Everyday the executives are saying new stories. I need my claim to be reimbursed immediately.
emp id:1029044
patient name:vamshi krishna p
bar code: Z[protected]
claim id 21927883...

I Purchased Lupicure-TG from locally and ordered other medicines from Mediassist. When I received the tablets MRP IS 10% higher than local rate want to know the reason how in same country two different MRP for same medicine...

I am registered with MEDI ASSIST past many years. Under the Corporate policy, Spouse and 2 Kids are registered along with me. Also I have taken Parent Policy (for My Mother and Father) from MediAssist. In total 6 family members are register as part of the GROUP MEDICAL INSURANCE POLICY ENROLLMENT from the Company.

Claim No 24582886
Policy#[protected]
Patient Name Nisha B Desai
MAID [protected]br...

My mediassist claim id is CCN# 22357093 and #22357132.
I filed this claim in July 2020. At first both claims got repudiated because of non-availability of settlement letter from my Spouse insurer. I received the letter in Oct and same time I requested to re-open the claims. I have sent the original copies of the medical bills, lab report, prescription by courier along with the settlement letter also. Post that in app I can see that...

Hi,
I had booked some lab tests, order ID: 3923415.
The sample collection had not taken into process even after waiting of 48 hours. I cancelled my tests on 24th April and ask them to initiate the refund process.
Till now I have call so many times but still they are not refunding my money.

Every time you call, they will have some readymade answers like "Sorry, I'm initiating the refund process in highest...

Sir/Madam

Kindly find the trailing mail, where I submitted medical bills ( Attached here) after discharging from the hospital. she is operated on due to Fissure. (waiting period is 1 year for claim). But my policy is of 1 year 6 months. Operation done after 1 year 6 months policy period.

I submitted the Claim documents with in the prescribed time limit.
But your office asked for Addtional documents. Then...