Medi Assist India Complaints & Reviews

Hi sir,
I talk to ur people concern person mrs. Ruppa she told me that we are forwarding the details through email at present i knever get any single email from ur staff. I have given alternate email id same story and reply from ur staff.
What is the next solution i asked she told me i will send courrier to ur address
Again past 1 week iam waiting for document. Today i asked her what happen. She is telling this sir...

Hii this is Akshay Neve from Pune . I registered the claim in Medi assist through TATA business support services (TBSS) before 2 months, also I got approval from Medi assist India Pvt Ltd but still amount is not credited. I taken many follow up but no one responding me . Both are told that it is pending from other company means Medi assist India Pvt told that write fresh mail to TBSS and Tbss told that it is pending from Medi assist.and my...

My father has a policy in this firm. Last year we paid for the session year 2017-18 but somehow there database doesn't have any record of that. I got the policy number from the agent and now from the past 10 days I have been trying to call the customer care to update that policy number in there database so that I can pay for my policy for the year 2018-19 whose last date is 21 May. I'm calling them everyday and they always say that they are...

Recently we have submitted the medical bills for the medicine nivolumab with medi assist and we had admitted in hospital due to the some of the side effects may happen after taking this. We had took two injections in the gap of 15 days and its a costly medicine in the hope of medi assist will pay off the amount. But they denied the claim.
Claim id: [protected]c[protected]...

I got admitted for eye surgery in yashoda, secunderabad on 15.05.2018 after i got initial amount approval. After surgery, the hospital submitted for final approval. But reply has not come on the approval. I am held up in the hospital.
It is frustrating experience. Pl resove speedy redressal.
My mediassist id: [protected]
Claim id from the hospital: 16985504

Thanks

K. Venu
[protected]...

The call center support for medi - assist is highly frustrating. I would have called not less than 20 times for an error made by your team. Highly unprofessional behaviour by all your agents. Please have the calls made by me monitored. Its like breaking my head on the wall.
Firstly your system was incorrectly updated for the policy, the agent asks for the policy document which was shared immediately. Was assured that it will taken...

Dear sir/madam,
I claimed for rs.34237 but received only rs.27840. My claim no is15765775. Firstly they told your medical bill submitted without date and one report is missing. I gave again duplicate report along with the duplicated bill of medicines which was attested by the medical shop. They gave an email that we received your documents and will process soon. But till date, they processed only one claim which was rs.900 the earlier...

Hi mediassist,

As communicated earlier the normal delivery economy package is 38055 but mediassist has approved only 25800 (Old rate). Also, mediassist has not approved additional day admitted charges inspite of we sending doctors letter regarding the same which is not acceptable and also a lot of inconvenience. I am attaching hospital’s new tariff rate and doctors letter for which patient was admitted for additional days....

Hi mediassist,

As per conversation with mediassist representative. I informed hospital to send pre-authorisation to mediassist but they denied. Mediassist representative spoke with hospital corporate representative asking them to send pre-authorisation but again hospital corporate representative denied saying they will not accept oral words instead they need a confirmation e-mail sent to [protected]@gmail.com. They say they...

My no. Is [protected] and my wife no. Is [protected]. Recently i submitted two opd reimbursement claims i. E., one in respect of self and another in respect of my spouse. One claim of around rs. 3000/-has been settled. But status of another claim of around rs. 2000/- in respect of my spouse is not known though both were submitted on the same day. Kindly look into the matter and settle the same immediately.

Thanking you
br...

Respected person

Even after submitting all documents in mail as well as with regestred speed post... I am getting mail to submitt docs. Even i meet jamnagar office.. They are also not able to solve this problem... Even i mailed at banglore and ahmedabad regional head... But they are giving assurance only... I had an accident on 1 st of february... Still not got amount... And surprisingly today i got mail for closure of my claim...

Medi assist india — claim status in progress since past 4 months
I, velassery eassy paul on 20thjan 2018
My claim for reimbursement have been received with tracking no. Coc00006559and coc0000560 and the claim status shows in process since past more than 4 months. I have provided all the necessary doccuments with my claim. Whenever i enquire them about the status the only reply i get is we will update/ progress the request...

Two claims raised but not yet settled :

1. Tracking no. : h[protected] was raised on[protected] for an amount of rs 8, 700/- but it is still showing under "submitted" status.

2. Claim no. : 14440438 was raised on[protected] for an amount of rs 1, 16, 369/- but not yet processed & showing "cancelled" status without any discrepancy & information.

Its been almost more than 17 months, nothing...

Worst worst worst.. I request to all people.. Dont ever take insurance from this company. Very poor service. They dont update to customers about the claim status, customer care is insolent and unaware of the process. I am a corporate customer of this company but i have asked my organisation to disregard the relationship from mediassist.
Very pathetic and poor services....

Below mentioned docket was received at your end a month ago and still it not proceed.. Whats the status for the same kindly give all the details on very urgent basis
The process tat as per irda is 7 to 8 working days after receiving all the claim documents

From: [protected]@mediassistindia.com
Sent: wednesday, april 4, 2018 3:05 pm
To: premsinh manuji rajput
Subject: medi assist claim document receipt...

Dear sir/madam,
My self j jhadeswar rao, maid no-[protected], i had opted for hal post superannuation group health insurance schemes - voluntary top up scheme.

I have paid an amount of rs 14935/- towards
Hal post superannuation group health insurance schemes - voluntary top up scheme on 22nd january 2018.

Below are my details

J jhadeswar rao - maid no - [protected]
J suryakanta...

Dear team,
I have claimed my reimbursement for my son hospitalized children hospital navsari is held on 07/04/2018.
My claim amount is 4668/- but in claim status approved amount is 2988/-
So i want to know reason the for rejected amount. I have submitted all my documents.
Please update me as soon as possible.

Name - anjana mukesh patel
Claim no.16851786
Contact no. [protected]
Email...

The insurance that i have taken is not being updated by Mediassist. Its been a month i have updated things from my end but nobody cares about responding to me. The insurance doesn't show the correct coverage. I had claimed a cashless but was not given complete payment because of their lack of timeliness. Very bad customer service from the Mediassist end. I had to take loans to pay the money to the hospital. What is the use of Cashless facility...

There is a descripency in claim id 16582335 for copay of 2500 rs.
My claim id is 16582335
Intimation id: 10584736
I have talked to mediassist executive about maternity admition of mrs vandnaben bhavsar on[protected]between 8:00am to 9:00am and he has given me this intimation id. But by his mistake he raised intimation for my mother mrs devikaben bhavsar who is 46 years old.
How can a person raise a claim of maternity...

My claim no is 16631947. I have submitted (Date - 23/03/2018) all the documents & investigation reports in original & discharge diagonosis. But then again they ask for the same. I mail atlst 17/18 times & called 30 times. But nothing had been resolved till date. They never revert back. One week status shows pending next week it shows under processing. Then again show status pending. Kindly escalate the matter to higher official. Even i ask...