Medi Assist India Complaints & Reviews

I was asked to check if my inr of 61070 has been credited to my bank account... As i checked today, its not credited... Please hurry up the process as its already been too late and more than expected time
Its been very frustrating to wait for more than 2 months to receive the money
Claim number is 16421215

No progress even after the complaint is raised... Very upset about the process..

My claim number is 16421215 and its been approved more than 1 month back and everytime i call the insurance team... Am promised to receive the amount in the next 10 business days and no progress... Am fed up waiting.. Amount has been approved long back and i have not received my money even after more than 1 month.. Very disappointed with false promises.

I asked is there a way i can escalate this issue and was informed that my issue has already been escalated by the customer care support.. Still no progress...

I have the following MA ID which could not be traced in your website
MA-ID [protected]
Name Nanduri Satya Narasimha Subrahmanya Srinivas

My following health insurance policy also could not be found in your website
Insurer National Insurance Company
Policy number[protected]
Date of renewal - 06/04/2018

This is animesh.
I'm working with wipro and have submitted claims. My claim is on hold and now closed for documents that i've already submitted. Customer care response is very poor in updating me with what is stopping reimbursement process now and i'm just put on hold everytime and the call gets cut. Please proceed my claim and stop fooling around

I am working in honeywell international and my wife is working in tcs. We both have mediassist claim provided from our respective companies.

My wife delivery happened on february 8th 2018. Before her delivery i checked with mediassist team regarding reimbursement procedure as my hospital didn't have cashless for mediassist, even i my company (Honeywell international) also providing mediassist insurance, at that time customer care person confirmed that both o[censored]s having upper cap of rs 500000 for normal delivery but as we both (Me and my wife) are working in different companies, if amount is exceeding 50000 then one person can claim 50000 and the remaining amount can be claimed at second person company by providing attested settlement letter, discharge summary and duplicate bills.

As per mediassist team confirmation only we decided to go with the same hospital.

By taking this concurrence i claimed entire amount and got 50000 approved from his insurance and we got the settlement letter from honeywell mediassist.
We attested all the documents including settlement letter, all duplicate bills and discharge sheet from mediassist office pune.
Even the person attested our documents in mediassist shivajinagar pune office also confirmed that the remaining amount will get settle from the tcs mediassist.
We filled reimbursement form in tcs mediassist portal on 11th march 2018 and dropped all the attested documents including settlement letter, duplicate bills & discharge summary at his helpdesk pune on 13 march 2018.

As per the information provided from the mediassist team, i am eligible for the remaining amount ie. Rs[protected].
While we are filling the claim it was asked for total amount as per bill that's why we mentioned rs 83760.
We were assumed that tcs mediassist team will review the documents and approve the remaining amount which i am eligible. But unfortunately my full claim was got denied.
When i called customer care, she told me to send the mail with settlement and claim form. Please find the attached settlement letter and claim form for your reference (Note: we have submitted mediassist attested hard copies of settlement letter).
I was continuously send mails for the status of claim to corporate mediassist mail and they are not providing any reply. I called customer care many times but no proper answer from there side, even every time when i call they were saying within 2 days. Its been more than a month i was running behind this issue.
I took 2 days leave for attesting the duplicate copies of bill and good amount of time for the follow up. Still my issue was not resolved.
Please do the needful as soon as possible for resolving my issue and providing my remaining eligible amount.

Regards,
Akhil jose
[protected]

Dear sir,

I am employee of autoliv india pvt ltd, and my employee id 650, medi assist policy #[protected]. Above said id i have suggested to add my son naming b. Ahaan shaikh. On date 10th april 2018. And our hr said son added successfully. Please confirm the status of enrollment of my son in medi assist policy.

Thanks
Bharkath ali s
[protected]

Dear customer care,
My name is nitin ashok yadav. Company name - te connectivity india private limited. My employee id - 20385
Your medibuddy app. Not start in my phone, so i want your valuable help, but your customer care no. Also not connected,
Now, what can i do.
Please contact on my phone or email.
My contact no. - [protected]
E-mail id - [protected]@gmail.com

Claim amount of rs.5978/- alongwith necessary supporting document submitted at kolkata office of tpa-dhs on 31.10.2017 & and it was sent under lot no.361 by dhs, kolkata on 3.01.2017 to their controlling office & received by one staff named boibhav on 3.01.2017under united india insurance and bank of india (Retired) policy. Since then no reimbursement, no reply came from them
Even after several mail & phone reminders. Please advise.
Employee code 138273 (Bank of india)

Hi,

I have submitted all the documents on 30th april, 2018 as per below detail.
Domiciliary d[protected]c[protected] atharv first child claim document generated 668 —
Domiciliary d[protected]c[protected] atharv first child claim document generated 715 —
Domiciliary d[protected]c[protected] atharv first child claim document generated 720 —
Domiciliary d[protected]c[protected]...

We had a corporate tie up with mediassist. I have met an accident on 08th of feb 2018 on my way going of regional office ranch with the road divider in way of protectig a cow. Since after the accident i was unconsious and was referred to santae vita hospital ranchi.in the emergency there was a visiting doctor available at that time. He has written the details of the injury and for remedy he asked for surgery. My family decided to get operated at patna.in a clinic with no cashless facility i got operated and a plate was fixed in my collar bone. I have sent all the x-rays, bills, all diagnosis reports on 13th of march and 25th of march then they asked for five more thing a fir/ mlc, i am really confused against whom i have done fir. Then they ask for a certificate from the first treating doctor that i was not under the influence of any intoxicating substance, since i was on duty at that time and after the accident i was not in conscious mind i did not ask at that time but afterward when i visited the hospital the doctor was from outside, so i am not able to meet and hospital is also not responding. What to do? Now third document ask is brief description on how the patients has sustain the injury, time and place for which i have already submitted the prescription of santee vitae. Now the fourth paper is ic p i have sent all the case paper provided by the hospital but still they are saying insufficient without naming the paper. I don't know for passing of a mediclaim either one has to be from a medical line or should be an experience person who have all the knowedge of everything, because for a simple serviceman like me it's really hard to arrange the paper because in emergency only the cure is seen not the paper. My claim no. Is 16545482.

Ref no: 3461675
Mediclaim policy no.: [protected]

Its been 2 weeks over i sent mail to medi assist/medi buddy regarding my mother kidney stone removal treatment..
I didnt get the confirmation reply for my queries instead i get reply like we forwarded to concerned team will reply i got same reply 3 times.

If i dont get immediate confirmation on this i am going to inform my company to cancel your policy and to buy from other compay and also i will lodge a complaint against mediassist in consumer court.

Ccn# 16030464 under policy# 124500/48/2018/3711 (Emp no -41174;emp name - vishal deodhar[protected]
My daughter met with an accident at my house while playing and broke her upper teeth. I had taken assistance from mrs chandani on the case and after the approval from your medi team. I did the operation on cash payment basis from surya nursing home santacruz.

In the trail mail i had asked for details of requirement for doing this operation as i was aware that only dental claims arising due to accident are only covered, i did not got any details of this requirement at that time.

My 2yrs old daughter had swelling and since we could not take a opg we did the operation on the basis of the images and doctors consultation.

I have submitted all the possible doc’s and have stated that i do not have opg report. Still again and again i am harassed with same requirement.

Request you to kindly go through the documents submitted by me and please intervene as its almost more than 2 months.

I could have gone for cash less and have benefited, taking a reimbursement route has been a headache for me know.

Also, would like to bring to your notice that the rm mapped to me are not taking my calls, i am struggling with yogesh to be heard on my calls i suggest the change for axis bank relationship which i have raised to management of axis bank too.

My case is simple goofed up due to improper attention of the mapped representative.

Claim number 95445526 is pending over 3 months.
All necessary documents are received by ma bangalore team (Blue dart tracking number - [protected])
Have escalated the matter many times, called customer care over 100 times and wrote emails daily but no response.
Medi assist team nor the crm (Girish) trying to help in any way.
Very pathetic process and customer service.

Hi Team,
I have submitted my claim with medibuddy on 21-FEB-2018 and have been waiting till today with no progress and i have been calling MULTIPLE customer care agents and supervisors with zero progress regarding my claim.. i was told like 10 times from 10 different customer care executives that i would recieve a call back in 2 or 3 hours which never happened.

I would be more than happy of some one from here could help me with the situation and advise on how to takeup this situation in getting my hospital claim amount.

Thanks

Hi team,

I have enrolled my own brother on additional coverage in medibuddy application and paid the premium of 3060.
I would like to edit this amc because only disabled brother will get benefits of it.

I raised request prior to window freeze with cognizant internal medi assist support team, and team have not taken any action and request is still in open state.

Am looking to cancel this...

New india assurance — cashless claim not settled for 3 months!

I have a mediassist card which is provided by my company (Tcs), and the insurance is with new india assurance company. There is a cashless claim approved in december 2017, and due to some circumstances, i have paid the money to get discharged from the hospital. (The amount was approved). Now its been three months the new india assurance company is not willing to transfer the money to the hospital bank account. Everything is approved then why new india assurance is doing like this as am unsure.

Its is medi assist teams responsibility to get this done as our primary contact is medi assist team

Multiple times i have contacted medi assist, team and they keeps escalating for last one month and not getting any update. Sometimes the call will get hold and get disconnect.

Request new india assurance team to do the need full
Employee number : 1083730
Mediassit claim number: 95287799
Hospital name : royal med care, karukachal, kerala
Employee name: anoop somasekharan
Policy holder: tata consultancy services ltd
Policy number :-920000/34/17/04/00000001

Why the claim not settle in my account from december to til now.

I think i doing a big mistake to take your health policy for me.

I giving rrmbursement docs.in january to getting claim but toaday is ist april and calim is not passed till now.
This company is very bad when i call in customer care of this company he is not giving me a right suggestion and everytime say please wait for sime day your claim is i n process and the today till now calim is not credited to my accont very careless and bad company.
Claim id is:
124500/48/2018/090388

Hi Team,

Policy Number:[protected]

Policy Holder name; Nagaraj Rao Mohithe

Patient Name: Kalpana Nagaraj.

1.Came to know that claim numbers 95664640, 95664584 are denied with reason as Preexisting disease.

2.Our Policy was issued in 2002 and the disease was diagnosed in Aug 2014.

So how is it preexisting Disease ..?

3.For only Financial year[protected]Mediassit is the TPA.

4.Where as for[protected] and[protected] the TPA is Vidal Health.

5.Policy Number for[protected]=[protected], Vidal has settled under claims under this policy.

Can you please revert at the earliest.

Thanks,

Vishnu,


Your escalation email id
[protected]@mediassitindia.com is not acknowledging any email reciept.

I have taken Floater mediclaim policy (PNB PARIVAR SURAKSHA), subsequently my wife hospitalised. Due to some techinical poroblem, I have paid payment to hospital and taken bills. For Reibursement purpose, to which address I have to sent the same. Pl inform me. My telephone number [protected]. My policy no.[protected]. I am enclosing the hopspital bills for your reference and process the same and reimbursement purpose. I am also submitted...

Hi
This is ajaykumar jivani, worked in tcs for 6.2 year. While i left the company, one claim was pending to approve.
Claim number : 95386197
Member id: [protected]
I have been moved to australia after submitting document on 1 jan 2018.
One month later, till one month everything was shown as payable in the status. After one month, suddenly they realised one document is missing which is already there in the file, but i thought to connect to doctor and i am blessed that doctor known my case. He helped me to provide the document and submitted in february.
After lot of followup, they came back to submit via portal. (Very disappointed as i do not have access to ultimatix). Said clearly to them that consider this and i have also sent hardcopy of the same.
After few days, today they came back to ask same document again.
They are doing just waste. Harrasing people, doctor and me.
I would request consumer complaints people to help me with this.
Regards,
Ajay
([protected]@rediffmail.com)