Medi Assist India Complaints & Reviews

I submitted the claim on dt. 29 september, 2017. The reference # is 15573517.
It is more than 4 months and the claim is yet not settled.
The query and documents asked then after, were also submitted before 2.5 months.
Since then, there is no progress in the claim settlement. The status checked online on their site shows “in progress” since a long.
Pl help....

As i have to undergone my parents cataract operation from caseless hospital network of mediassist, i have to submit e card of my parents. Same will not download from the site (Message show error during downloading e card). So i was sent a lots of mail and reminder mail to mediassist. But there is no reply till date from them.
So please do the needful asap....

I dheeraj gupta employee of canara bank bearing staff id 92609 had apllied claims in mediassiat portal bearing claim. Number16248006 and 16265739 are denied and the reasonof deniel given by tpa mediaasist was this treatment is not covered under policy, but mediaasit was unable to. Provide list of diseases treated under policy and tpa mediassist was not cooperate and not provided the terms and conditions of policy which is under policy...

I am writing to inform you that i have been waiting for more than 3 months to get my claim for inr 10640 approved.
My claim number is 15698815 which was raised on 8th november 2017 but to my utter surprise even after 3 months it is still in limbo.

I have called the help desk umpteen number of times but every time i get the same response that things are being looked into.

Please get it approved asap.br...

My claim id is 95181566 emp i'd (824072)
I had hospitalised my father on 1st nov 2017 and i submitted all original bills in time to madiassist office. Till date my claim is not processed. Every 2nd or 3 rd day i call representative and ask to process claim but they kept pending saying original bills are not there. Representative every time confirm that original bills are there and says today i will process but till date not processed....

My tracking number:h[protected] & claim no: 15886277. I have submitted my claim on 24th november 2017 for 32, 949 (Inr) for my father. They approved for only rs.21, 057 and remaining rs.9053 will be reprocessed based on break up bills for medicine. After that i have submitted my father medicine bill hard copy on 11th january 2018 and yet there is no response from medi assist end. I have called customer care number for this claim process...

Hi team,

I am a dboi employee with id 8386364.

I am waiting at billing section in imax hospital, wagholi, pune to get the claim bill for discharge.

This claim is against my dependent - son

Claim no[protected]

Let me know current status. I was told 1:30 hrs before that the approval will be done in next two hours.

Please let me know the status and the...

Claim no. 95509121
Issue - claim was raised for my dad's stroke when he was admitted to the apollo hospitals chennai on 3rd feb'18 at 9:22 pm.
Claim raised on monday 5th feb'18 through apollo mediclaim deptt.
Medi assist insisted to be provided details of actine line of treatment, medication, running bill which was provided by mediclaim deptt. Of apoloo hospitals greams raod, chennai on 5th feb'18.
Medi assist...

We refer to your hospitalisation claim vide our ref # 16243550 please find attached claim approval advice for the hospitalization at dhirubhai aoh and family welfare centre for the date of admission: 10-jan-2018 with claimed amount of rs.8004.

At the time of submitting the claim insurance person told x ray film will show when ask. It is available with me. I will hand over and show if you need. Now they deducted rs. 390 from...

Jeevan Hospital is empanelled with Mediassist for cashless services. Even after getting the preauth and approval they are yet to release the due amount for the past one & half year. Our repeated complaints have gone in vain. Our calls to the claims Department personel Viz Arpitha & Mahadevi are being cut repeatedly. Whom to contact now. We posted a mail which gave us a ticket No 30774258 and claimed that we would get a response within 1 working...

I am wipro employee and i have submitted the claim documents to mediassist and received the claim number on 31st jan 2018. But have not received any communication regarding claim number so far. I am unable to track the status since i have not yet been provided with claim number. Even after sending couple of mails to mediassist they are not responding to any single mail....

Claim no. 15970073
Vijaya bank telgaon branch.
Insured name : ashok bhanudas lolge
Employee name : ganesh ashok lolge
Employee code : 25553

I have submitted claim 43days before. After he required another document, i had also provide this document via medibuddy app & mail and hard copy sent to nandan courier consignment no[protected]. He received courier at jan 10 2018 2:54pm.
Then telephonic...

My wife medi assist id is [protected].
My employer has covered insurance for my family.
Claim no is 15931176.

Though the hospital who treated my wife for multiple sclerosis through ayurveda says that hospitalization is required, mediassit says below
"on perusal of the claim documents submitted, this claim pertains to admission of mrs. Aruna varadharajan to arya vaidya sala, admitted with a complaints of...

My claim is show settled in your system on 6th jan but the amount is not credited in my bank. You also confirm that it issue of nic its happen on 12th jan but still i'm waiting for my claim amount. I drop the many emails and also call much time on customer care but not received any satisfying answer till the time plz let me know that how much time you have need for settled my claim because i'm waiting for last 3 month.

Claim...

As i fill this form, i am still struggling with my husband’s claim no. 15974632.

To start with, mediassist miserably fails at reverting to its customers. No one picks up phone at their call center (You are permanently on call wait). My personal record on hold with them is 1 hour 52 min. Number of emails i have sent to their email addresses goes unanswered 99 out of 100 times. That one time out of 100 if they feel like reverting,...

I had submitted my reimbursement claim papers in the new india assurance co. Ltd, 's pune d o iv office on 24/12/2017. I got claim intimation no 202042 on 26/12/2017 & confirmation of receipt of papers on email vide tracking id pun00023977 on 04/01/2018. But afterwards i am not in receipt of any further communication regarding approval / dis approval or any further information required by you till date. Kindly let me know my status of claim...

We have claim id 16001929. Name - mansukh shivchand shah. As per requirement of medi assist office at ahmedabad, gujarat regarding our claim, we have already submitted our documents viz. Bank passbook copy and blank cheque by mail on 3.1.2018.
We have also talked about receipt of the same with mr. Vijay parmar. He has told that your records will be updated within a week.
But again on 13th jan 2018, we have received a message...

Hello team

It is more than 2 months i am not getting status for my claim. Can you please prioritize my claim process

All verification has been done but still i am struggling for my money.

Claim number

Claim of : monika monika
Date of admission : oct 29, 2017
Claim ref no : 16132858
Insurer claim no :
Insurer member id : [protected]
Claimed...

Claim no. 95303556
Corporate policy
Tpa id : [protected]

Worst experience with mediassist. Think before enrollment
They have denied my mothers hospitalization claim saying illness is pre-existing (They dont do any pre-medical tests before enrollment) and enrollment is within 1 yr (Apr 2017). Ive informed them multiple times that treatment was for obstruction which cannot be pre-existing this was confirmed...

Hi,

I am trying for the past 15days via mail/calls/customer care and so on. but no use/update.

When i login to my mediassist account in mediassist website, I don't see my renewed current year policy.

Current year policy : National Insurance - Baroda Health Plan
Policy Number :[protected]

We request you to please review the same and provide the timely help.
br...