Medi Assist India Complaints & Reviews

Respected person

Even after submitting all documents in mail as well as with regestred speed post... I am getting mail to submitt docs. Even i meet jamnagar office.. They are also not able to solve this problem... Even i mailed at banglore and ahmedabad regional head... But they are giving assurance only... I had an accident on 1 st of february... Still not got amount... And surprisingly today i got mail for closure of my claim i'd... Very very very poor service... No one getting on phone on customer care number only cassets playing... No any kind of satisfaction by mail even after more than 100 of mails...
Can't understand what to do and how to do... I suggest not to invest in this kind of mediclaim services....

Claim query in policy number [protected]p[protected]V arogya policy) ; insured: dr. Sagar bhut; tpa claim no. 16511789

Medi assist india — claim status in progress since past 4 months
I, velassery eassy paul on 20thjan 2018
My claim for reimbursement have been received with tracking no. Coc00006559and coc0000560 and the claim status shows in process since past more than 4 months. I have provided all the necessary doccuments with my claim. Whenever i enquire them about the status the only reply i get is we will update/ progress the request in 4 to 5 business working day and then there is no reply after that... This loop is never ending and i do not understand why both claims are stuck.

Two claims raised but not yet settled :

1. Tracking no. : h[protected] was raised on[protected] for an amount of rs 8, 700/- but it is still showing under "submitted" status.

2. Claim no. : 14440438 was raised on[protected] for an amount of rs 1, 16, 369/- but not yet processed & showing "cancelled" status without any discrepancy & information.

Its been almost more than 17 months, nothing was done till now inspite of sending all the relevant documents in original.

Worst worst worst.. I request to all people.. Dont ever take insurance from this company. Very poor service. They dont update to customers about the claim status, customer care is insolent and unaware of the process. I am a corporate customer of this company but i have asked my organisation to disregard the relationship from mediassist.
Very pathetic and poor services.

Below mentioned docket was received at your end a month ago and still it not proceed.. Whats the status for the same kindly give all the details on very urgent basis
The process tat as per irda is 7 to 8 working days after receiving all the claim documents

From: [protected]@mediassistindia.com
Sent: wednesday, april 4, 2018 3:05 pm
To: premsinh manuji rajput
Subject: medi assist claim document receipt - tracking # mum00105759

Claim document (S) received
Reimbursement grievance
Tracking id: mum00105759
Receipt mode delivery proof received from received date
Others [maruthi couriers] [protected] prem 04/04/2018

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Disclaimer: "information contained and transmitted by this e-mail including any attachment is proprietary to axis bank ltd and is intended solely for the addressee/s, and may contain information that is privileged, confidential or exempt from disclosure under applicable law. Access to this e-mail and/or to the attachment by anyone else is unauthorized. If this is a forwarded message, the content and the views expressed in this e-mail may not reflect those of the bank. If you are not the intended recipient, an agent of the intended recipient or a person responsible for delivering the information to the named recipient, you are notified that any use, distribution, transmission, printing, copying or dissemination of this information in any way or in any manner is strictly prohibited. If you are not the intended recipient of this mail kindly delete from your system and inform the sender. There is no guarantee that the integrity of this communication has been maintained and nor is this communication free of viruses, interceptions or interference."
3512612:206014

Dear sir/madam,
My self j jhadeswar rao, maid no-[protected], i had opted for hal post superannuation group health insurance schemes - voluntary top up scheme.

I have paid an amount of rs 14935/- towards
Hal post superannuation group health insurance schemes - voluntary top up scheme on 22nd january 2018.

Below are my details

J jhadeswar rao - maid no - [protected]
J suryakanta...

Dear team,
I have claimed my reimbursement for my son hospitalized children hospital navsari is held on 07/04/2018.
My claim amount is 4668/- but in claim status approved amount is 2988/-
So i want to know reason the for rejected amount. I have submitted all my documents.
Please update me as soon as possible.

Name - anjana mukesh patel
Claim no.16851786
Contact no. [protected]
Email - [protected]@yahoo.com

The insurance that i have taken is not being updated by Mediassist. Its been a month i have updated things from my end but nobody cares about responding to me. The insurance doesn't show the correct coverage. I had claimed a cashless but was not given complete payment because of their lack of timeliness. Very bad customer service from the Mediassist end. I had to take loans to pay the money to the hospital. What is the use of Cashless facility by them?????!!!

There is a descripency in claim id 16582335 for copay of 2500 rs.
My claim id is 16582335
Intimation id: 10584736
I have talked to mediassist executive about maternity admition of mrs vandnaben bhavsar on[protected]between 8:00am to 9:00am and he has given me this intimation id. But by his mistake he raised intimation for my mother mrs devikaben bhavsar who is 46 years old.
How can a person raise a claim of maternity for his mother who is 47 years old?
I have complained regarding the issue to medi assist and they given me the tocken no 3446246 and assuered that issue will be resolved within 3-4 working days but it is already 25 days gone from their reply still there is no progress.
I am trying to contact them by their helpline no [protected] but they are giving me some person contact no whose name is
Yogesh kaushik-[protected]
Who is continuesoly not responding
Pls do the needful on urgent basis
My contact no is [protected]

My claim no is 16631947. I have submitted (Date - 23/03/2018) all the documents & investigation reports in original & discharge diagonosis. But then again they ask for the same. I mail atlst 17/18 times & called 30 times. But nothing had been resolved till date. They never revert back. One week status shows pending next week it shows under processing. Then again show status pending. Kindly escalate the matter to higher official. Even i ask for their docter email id so that i communicate the same but its been almost a week i didnot get any revert mail.
Email id bhowmik. [protected]@gmail.com
Mob [protected]

My claim no re: reimbursement/claim no: 95212201 and claim no 95237609 has been not progressed even after providing all the required documents since january 2018. Whenever i mail them about the status the only reply i get is we will update/ progress the request in 4 to 5 business working day and then there is no reply after that... This loop is never ending and i do not understand why both claims are stuck.

Please escalate the issue. Such service is not expected.

I have submitted reimbursement claim against claim I'd 16790431 on 12apr to your office. But till date I have not not my claim amount. Where as I have got a mail from your end stating that you further need some more paper. In this regard I want to tell I have submitted all the form along with part B form signed by hospital and doctor .in my discharge summary all the detail is given i.e advice for admission . duration of disease and treating doctor.why now you are again asking paper. I think you are harashing old aged patient.i was asking cashless facility at hospital but you people are denied my claim for unsaid reason. No at present I'm in my home town Samastipur Bihar. So i[censored] want further clarification then ask to your tpa Max saket.

I got my son treatment, after treatment i send all documents to mediassistindia. But they are asking for room tariff. I approaced to hospital, hospital refused to provide so, as hospital had already provided all related room bills, medicine, diagonis bills in original. But no one from mediassist is ready to listen us and confirm directly from hospital.

I was asked to check if my inr of 61070 has been credited to my bank account... As i checked today, its not credited... Please hurry up the process as its already been too late and more than expected time
Its been very frustrating to wait for more than 2 months to receive the money
Claim number is 16421215

No progress even after the complaint is raised... Very upset about the process..

My claim number is 16421215 and its been approved more than 1 month back and everytime i call the insurance team... Am promised to receive the amount in the next 10 business days and no progress... Am fed up waiting.. Amount has been approved long back and i have not received my money even after more than 1 month.. Very disappointed with false promises.

I asked is there a way i can escalate this issue and was informed that my issue has already been escalated by the customer care support.. Still no progress...

I have the following MA ID which could not be traced in your website
MA-ID [protected]
Name Nanduri Satya Narasimha Subrahmanya Srinivas

My following health insurance policy also could not be found in your website
Insurer National Insurance Company
Policy number[protected]
Date of renewal - 06/04/2018

This is animesh.
I'm working with wipro and have submitted claims. My claim is on hold and now closed for documents that i've already submitted. Customer care response is very poor in updating me with what is stopping reimbursement process now and i'm just put on hold everytime and the call gets cut. Please proceed my claim and stop fooling around

I am working in honeywell international and my wife is working in tcs. We both have mediassist claim provided from our respective companies.

My wife delivery happened on february 8th 2018. Before her delivery i checked with mediassist team regarding reimbursement procedure as my hospital didn't have cashless for mediassist, even i my company (Honeywell international) also providing mediassist insurance, at that time customer care person confirmed that both o[censored]s having upper cap of rs 500000 for normal delivery but as we both (Me and my wife) are working in different companies, if amount is exceeding 50000 then one person can claim 50000 and the remaining amount can be claimed at second person company by providing attested settlement letter, discharge summary and duplicate bills.

As per mediassist team confirmation only we decided to go with the same hospital.

By taking this concurrence i claimed entire amount and got 50000 approved from his insurance and we got the settlement letter from honeywell mediassist.
We attested all the documents including settlement letter, all duplicate bills and discharge sheet from mediassist office pune.
Even the person attested our documents in mediassist shivajinagar pune office also confirmed that the remaining amount will get settle from the tcs mediassist.
We filled reimbursement form in tcs mediassist portal on 11th march 2018 and dropped all the attested documents including settlement letter, duplicate bills & discharge summary at his helpdesk pune on 13 march 2018.

As per the information provided from the mediassist team, i am eligible for the remaining amount ie. Rs[protected].
While we are filling the claim it was asked for total amount as per bill that's why we mentioned rs 83760.
We were assumed that tcs mediassist team will review the documents and approve the remaining amount which i am eligible. But unfortunately my full claim was got denied.
When i called customer care, she told me to send the mail with settlement and claim form. Please find the attached settlement letter and claim form for your reference (Note: we have submitted mediassist attested hard copies of settlement letter).
I was continuously send mails for the status of claim to corporate mediassist mail and they are not providing any reply. I called customer care many times but no proper answer from there side, even every time when i call they were saying within 2 days. Its been more than a month i was running behind this issue.
I took 2 days leave for attesting the duplicate copies of bill and good amount of time for the follow up. Still my issue was not resolved.
Please do the needful as soon as possible for resolving my issue and providing my remaining eligible amount.

Regards,
Akhil jose
[protected]

Dear sir,

I am employee of autoliv india pvt ltd, and my employee id 650, medi assist policy #[protected]. Above said id i have suggested to add my son naming b. Ahaan shaikh. On date 10th april 2018. And our hr said son added successfully. Please confirm the status of enrollment of my son in medi assist policy.

Thanks
Bharkath ali s
[protected]

Dear customer care,
My name is nitin ashok yadav. Company name - te connectivity india private limited. My employee id - 20385
Your medibuddy app. Not start in my phone, so i want your valuable help, but your customer care no. Also not connected,
Now, what can i do.
Please contact on my phone or email.
My contact no. - [protected]
E-mail id - [protected]@gmail.com