Medlife Complaints & Reviews

I have ordered product in medlife delivery is also late and delivered product is wrong and I am trying call for customer care since they are not receiving call and contact number is also rechargeable so plz ...exchange my product and my order number is OR4615FZA-001A
I have ordered medicine in medlife but the delivered item is some wrong medicine (tacrolimus capsules) so iam contacting the customer care of medlife but they are not responding...

Order id : draft4744wsd dt 4th april togather with prescription.in prescription there is tablet telmisartan amh 40 mgs which contain 1) telmisartan 40mg 2) hydrochlorothiazide 12.5 mg & 3) amlodipine 5mg. But you have supplied telmisartan 40mg which is not the actual tablet at all what i will use. There are many sustitute of this tab in the market such as telmikind amh 40mg or telma amh 40 mg.

The above order was initially placed on 9th april with 7 items. Without informing me your concerned section had cancelled certain medicine's which are now placed under order or8338vr-005a today adding one additional item. I had already paid through icici credit card rs. 5109.56 for the first order of which it shows now as -3643.30 for the cancelled medicine's. Anyway, with new order or8338vr-005a i paid rs. 3311.94 today online. If possible adjust the amount to my available extra amount with you and refund the remaining rs. 331.96 urgently to solve my financial credit balance. If not possible to adjust, then immediately arrange to refund the total amount of 3643.30 to the credit card from which you received the payment.
Kindly advise your concerned people, before cancelling any order, they must take permission of the client and not decide themselves to cancel and leave the customer in trouble like present situation. Today i ordered alternate to the cancelled medicine's which i would have done if informed 3 days ago.
Awaiting your quick response on my email id.: edwin. [protected]@gmail.com

Sir, i had order pampers active baby from your medlife app and payment has been also paid to you, but order was cancelled your side on 30 mar 2020 but my refund amount not received in my account till to date. I want say to you that i talk to your customer care no (Customer care employee) then said to me that my refund amount initiate in my account up to 10 apr 2020, but today is 11 apr 2020 and now my refund amount not initiate in my account.

It is requested that please may be credit my refund amount in my account.

Thank you,

Hello, my order id is or5752xib-001a, i ordered the product on 9 th april, i have ordered 2 strips of keraboost, 10 strips of shecal 500, 10 strips of rocaltrol 0.25.

Now the first issue what happened to me, i discussed these here, - i wanted to buy shelcal 500, whose price is rs/-90, but after payment (Checkout time) i saw shelcal 500 product price amount increased to rs/-98.895, how it is possible, every where the price is rs/- 90 for these medicine as i already ordered the product and paid the amount i was unable to cancel it as the payment was done, so i want the chargeback of the extra amount which was taken from medlife for that particular product..

I have documented proof.. So plz refund my extra debited money..

My second issue is today morning i saw that medlife cancelled my order, and creates a new order where they provide 10 strips of shelcal 500and 2 strips of keraboost tablet.. They cut my medicine rocaltrol 0.25, and surprisingly they made a refund request of the rest of the amount.

Now the issue is that, as i have used icici credit card, for that i get 30% off on medicine, but they cancelled the order so the order became less than rs/- 1500 and discount reduced to 18%. After giving 18% discount on these two products they refund rest of the amount.

I am totally surprised how medlife can do these to me, i am totally shocked if they think product is not in stock why they give the freedom to us to order???

How they cut my product and rearrange it with their own, who give them permission??

Why the whole order is not get cancelled and why not they refunded the whole amount?? Is it my fault?

Why they reduced the discount from 30% to 18%?

Now my point us when i try to contact customer service as i was unable to cancel the order from my own, they did not pick up my call, it is chargeable i already charged many times but at the time"ap line be bane raye, hamare pratinidhi apse jaldi hi bat karenge" and the call cuts, now plz tell me from where i get the support so that my problem will resolved as they are asking for call assistant, which is not available..

If the medicine cannot be sold with 30% discount, i don't need that medicine, i need immediate cancellation and immediate refund..

Such a shame, medlife is doing is business by scamming indian pepole, how can you do these when whole world is suffering and ur company is playing with medicine discounts??

So my point was clear, either send the product only at 30% discount or cancel the whole product and refund my money.

So that i can buy these from any other company, their i will get 25% discount, only for 30% i choosed medlife, but it was waste time, waste of money, just a headeacque..

So resolve the case, asap, how shameless customer service u are.. Rediculous.. Worst service i have ever seen in my life at the field of online medicine delivery..

I have ordered 2 box of medicine and paid total amount 1430 for this. Due to shortage they delivered only 1box.
Not received refund for this yet.
Refund expected is 715rs.
Even followed up with repeated mails and calls not getting satisfactory answer from medlife. Please help to get refund.

Refund amount is 715 rs
Order number: or3666foa-001a.
Order date 26/03/2020
Delivery date 29/03/2020

Hello, my order id is or5752xib-001a, i ordered the product on 9 th april, i have ordered 2 strips of keraboost, 10 strips of shecal 500, 10 strips of rocaltrol 0.25.

Now the first issue what happened to me, i discussed these here, - i wanted to buy shelcal 500, whose price is rs/-90, but after payment i saw shelcal 500 product price amount increased to rs/-98.895, how it is possible, every where the price is rs/- 90 for these medicine as i already ordered the product and paid the amount i was unable to cancel it as the payment was done,, so i want the chargeback of the extra amount which was taken from medlife for that particular product..
I have documented proof.. So plz refund my extra debited money..

My second issue is today morning ehat happened to me that medlife cancelled my order, and creates a new order where they provide 10 strips of shelcal and 2 strips of keraboost tablet.. They cut my medicine rocaltrol 0.25, and surprisingly they made a refund request of the rest amount..

Now the issue is as the order became less 1500, and i have used icici credit card, for that i get 30% off on medicine, it reduced to 18%.

I am totally surprised how medlife can do these me if they think product is not in stock why they give the freedom to us to order???
How they cut my product and rearrange it with their own, who give them permission??

Why the whole order is not get cancelled and not refunded the whole amount?? Is it my fault?

Why they reduced the discount to 39 to 18%.

Now my point us when i try to contact customer service as i was unable to cancel the order from my own, they did not pick up my call,, it is chargeable i already charged many times but at the time"ap line be bane raye, hamare pratinidhi apse bat karenge" the call cuts, from where i got the support tell me..

If the product cannot bedone with 30% dscnt i don't need that product, i need immediate cancellation and immediate refund..

Such a shame, medlife is doing is business by scamming indian pepole, how can i do these when whole world is suffering and ur company is playing with medicine discounts??

So my point was clear, either send the product only at 30% discount or cancel the whole product and refund my money.

So that i can buy these from any other company, their i will get 25% discount, only for 30% i choosed medlife, but it was waste time, waste of money, headeacque..

So resolve the case, asap, how shameless customer service u are.. Rediculous.. Worst service i gave ever seen in my life at the field of online medicine delivery..

I wish to complain about the order or2817zea-001a medicine eyetamin total (20 units) costing rs.454.40 that i ordered on 18-march-2020 on the www.medlife.com through online transaction.

I am complaining because the order was canceled due to stock issues on 20-march-2020. To resolve this problem i would like you to refund the amount to the same transacted bank.

When i first learned of this problem, i contacted the website's complaint unit and presented the same problem as soon as the order was canceled, the medlife had updated a message on the ph. No:[protected] on 23-march-2020 that they would refund the amount of the canceled order but nothing has been done in so long and i belive tgis response is unfair because they promised to refund and amount but that hasn't been done. I would like a reply explaining your company's position and what you will do about my complaint.

I look forward to hearing from you as soon as possible to resolve this problem. If i do not hear from you within 3 days i will file complaints with the appropriate consumer agencies and consider my legal alternatives. I may be contacted at [protected]@gmail.com and ph. No :[protected].

Order id -
OR4754ZEA-010A
OR4754ZEA-009A

refund not issued against above mentioned orders.
your customer care no dsnt work.
such service s highly disappointing.
kindly issue refund asap

I have ordered 60 pcs oxetol 300mg on 31/01/2020, order id - or4374cra004a, amount rs.462.48. I have paid online through pay pal voucher of rs. 500 expired on 01/04/2020. Expected delivery of the medecine was 04/04/2020. But it not delivered by medlife. On 06/04/2020, i got a message thay my order has been cancelled and there is no any reason mentioned. Medlife return the amount in pay pal a\c, but due to voucher expired on 01/04/2020, the amount returned by medlife deducted by pal. Now here is my question to medlife that why i will suffer for medlife mistake. It is a huge moneytori loss for me. I have call several times to your csr, but their answer is not satisfactory and very rude. The don't want to listen me. I am your permanent customer and i never think such type of treatment by medlife. I am very shocked.
I hope the problem is solved by medlife for smooth operation in future.

Shankar aditya
[protected]@gmail.com
Mob:[protected], [protected]

I had placed order on 24 March and is not delivered yet. I had to call each day to know the status. And I was informed daily to wait 24 hours. I'm pissed off with the customer service. This is my first order and the worst one.

Good afternoon sir
Iam tried to call and send gmail your address but refund to till date order no or 7669hwa 002a not credited amount 2005.38 /- 29 march 20.
I am tried to send call back msg and gmail care @medlife.com through your medlife app but no response to till date. And no response credit card costomar care.
I am tried to help me urgent medlife and sbi credit card costomar care.

My order no OR7669HWA002Acancelled 29 March 20 but not credit in amount 2005.38 to till date.
Iam tried to call coastmar care Medlife and send Gmail to your site [protected]@ medlife.com to till date no response but I am calling costomar care sbi card about credit amount . No response tell me no refunds Medlife.
Help me urgent Medlife

Dear sir,

Refund not credited in my account for my cancelled order or7175fq-010a & no reply for my emails too.

My order quantity of modified with out any information against confirm paid order online rs.7170.82 by debit card.

So i cancelled order on 04/04/2020 & received sms that refund process will be informed but till date do not receive any confirmation or communication after that.

I, 'm Binayak mondal, phone no -[protected], 1st april order medicine but I have not got medicine. I called customer career 4th time every time feedback medicine will after 2 day .I requested them that it is pressure medicine please take care but ignore .

The order was made on March 2020 and was supposed to be delivered by March 31. However, the order isn't delivered till date and the customer is not responding either. The last response I got from them was 6 days ago that read 'Greetings from Medlife!

Order ID: OR0272BJA-004A

As per our records, your order is under process, we've requested the concerned team to process it at the earliest, request you to please wait, we apologize for the inconvenience.

For further assistance request you to please revert us, we would be happy to assist you.

Thank you for choosing Medlife...!

Regards,
Vaseem.KV
CSD Team'

I did drop multiple followups and emails to them but they have not responded even once after this.
I need those medicines urgently and request you to route my request to them.

Regards,
Rupesh
([protected])

Respected medlife team,

This is my third reminder mail for the order status, it is high priority to resolve my concern, hope my mails & concerns are falling in proper ears.

I also had called thrice and raised the query but no proper response.

Regards
Anand - [protected].

From: anand krishnan
Sent: tuesday, april 7, 2020 12:09 pm
To: [protected]@medlife.com ; [protected]@medlife.com ; [protected]@medlife.com
Subject: re: or7162vhb-001a - complaint against delivery - emergency - reminder 2

Dear medlife team,

Still i didn't received any proper response from your team, kindly resolve asap.

Note:- deliver the order at the earliest

Regards
Anand k

From: anand krishnan
Sent: monday, april 6, 2020 9:58 am
To: [protected]@medlife.com
Subject: or7162vhb-001a - complaint against delivery - emergency

Dear medlife team,

My order no. Is or7162vhb-001a and also attached order status & message received.

I have ordered on 28th march and yet to deliver, i do understand the lockdown currently and its difficulty.

But humble request you to arrange & deliver my medicine order asap, as it is very urgent.

Hope looking for your prompt response and get resolved.

Regards
Anand - [protected]

Please process the refund. you have not initiated my refund against cancellation of product. I have called customer care atleast 50 times and everytime there is no response at all. Call even didn't connect to customer care. Order id - OR5940Y1A-001A. I am in very much need of my money.

Due to lockdown we couldn't even go out. So we order medicines and other health products online. And if it couldn't be deliver then whats the point in ordering.

This is regarding or3524gy-005a.
Medicines delivered were not as per the quantity ordered, and a refund was requested. Everytime calling the customer service is a pain as they don't give any valuable information, and just say backend team is investigating. Not sure what they have been investigating. Refund amount is close to ₹960.
Customer service is so bad that they in turn shout at us.

I placed 3 orders ( id - OR7824VHB-001A OR7824VHB-002A and OR7824VHB-003A) and haven’t received any refund. It’s more than OR7824VHB-002A and a one week. Please initiate my refund as soon as possible. I tried calling you.. pathetic services