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Medlife Complaints & Reviews

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Updated: Apr 6, 2023

Complaints 1554

Resolved

220

Unresolved

1334

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Address: 5th & 6th Floor, Vaswani Centropolis, Langford Road, Shanti Nagar, Bengaluru, Karnataka 560027

I have order on medlife on 23 march 2020. Afer two days they modified my order. 7 items converted into 3 items.
So i cancel my order on 25 march.
Today is 13th day of cancellation.
But refund is not initiated and not received in my account.
I call to customer care for last 5 days they says it will take 5 to 7 days.
Please give refund to my account. My order id is or8585xla-005a.

+3 photos

Jul 4, 2020

Complaint marked as Resolved

Medlife customer support has been notified about the posted complaint.

Apr 07, 2020

Updated by Milan K Donga Please solve my complain.
Please send me refund money to my account.

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P

Prince Kumar Avakesh

from Hāora, West Bengal

Apr 8, 2020

I ordered medicines but delay in delivery, its estimate date 1-4-2020 today at 9:00pm & I payment successful.

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Website: www.medlife.com

Order number : or3857jib-001a dated 3rd april

It was about to be delivered by 4th april but still not delivered. Suddenly i received the message that the order was cancelled based on my request. I was in dire need of medicine. Can they prove that i request for cancellation of order? They have not even initiated steps to refund the money. I think we need to report this in mci, cyber portal, pg portal, pm cell, consumer court etc

My number:[protected]

Apr 9, 2020

Complaint marked as Resolved

I was dissatisfied that their response system is bad and they are not serious about delivering the life saving medicine and they just cancelled the order at last minute without any reason. However I got my amount back

Medlife customer support has been notified about the posted complaint.

Apr 09, 2020

Updated by Ramesh56547457 I amount is credited to my account

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I had placed an order for medicines on the medlife platform (Total amount was 683.51) and had paid the same on 25th march. I received a message on 29th march from medlife team quoting my order was modified due to unavailability of medicines i had ordered.

I had to cancel this order (On 29th march) due to unavailability of medicines upon which i received a message from medlife team affirming this action and it also stated that the refund details shall be communicated shortly.

It's been 9 days since order cancellation and i haven't received my refund back yet.

Below are the details to help you guys further on this issue.

Order id: or6225ihb-001a
Patient name: lakshmi bai

Apr 13, 2020

Complaint marked as Resolved

Medlife customer support has been notified about the posted complaint.

Apr 06, 2020

Updated by Ramanjaneya T Attaching images for reference

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I have ordered my regular medicines from medlife but order was cancelled because of their stock availability got message that your amount will be credited but it has been around 10 days i haven't got my money order no or0210tza-004a amounting 615 rupees have called 1000 times to call centre they just disconnect call, have mailed 4 days before still no action is taken
I don't think any action will be taken as familiar with behaviour but still filling a complaint let's see what happens

Medlife customer support has been notified about the posted complaint.

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A

arun6144

Apr 6, 2020

My order number OR1454IQA-008A. I last order on 28/03/2020. Delivery is requested on 02/04/2020. But medicine is not yet delivered. Baby's in medicine.

return/refund - Comment #3671583 - Image #0

A

Anuran

from Hāora, West Bengal

Apr 6, 2020

Please give my money back as soon as possibl.

S

Santonit

Apr 8, 2020

I had cancelled the order OR3336HEB-002A a long back. However, its still reflecting as active order. I did touch based with customer care they said the order will be cancelled and I will receive the refund soon but nothing has been done yet.

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Address: 4/1 girish ghosh road belur math howrah west bangal 711202

I have order my medicine on 29 th march they have shown delivery date 31st march 2020, but my medicine not delivered till now

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I placed order for medicines with order id: or9845wwa-007a and i paid online amount of 856.40/- through phone pe. But today when i checking status of order it is showing status of only one medicine of 222/- then what about my remaining medicines for which i already paid amount. Kindly deliver all products else refund my amount.
I am attaching proof of 856.40/- payment below.

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Anki123.

Apr 7, 2020

I placed 3 orders ( id - OR7824VHB-001A OR7824VHB-002A and OR7824VHB-003A) and haven’t received any refund. It’s more than OR7824VHB-002A and a one week. Please initiate my refund as soon as possible. I even tired calling you many times.

regarding status of my order and amount I paid for it - Comment #3672805 - Image #0

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I ordered some medicines from medlife-order #or9051rla-003a, which also included 5 units of humalog mix 50/50 100 iu, which i did not receive. The pack was delivered on april 2nd, upon inquiring about the insulin pack, which was supposed to come in ice-pack, the delivery person said that he missed it in the store, and would deliver it the next day. Next day, he called up and said that he could not find that pack anywhere in the store room. I am a 71-year-old lady and my life is pretty much dependent on insulin. Medlife's customer care is almost nonexistent and nowhere in the app is there a way to chat or raise a complaint. Email doesn't yield any response either. Please help me getting delivery asap or arrange for refund.

Thank you

Apr 5, 2020

Complaint marked as Resolved

Medlife customer support has been notified about the posted complaint.

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Y

YashGamerYT

Apr 6, 2020

My order I'd IR5719EIB-001A I order 3 medicines and delivery date is today and my order I'd not delivered yet plz delivered today because Order delivery date is today

partial order received-insulin pack missing in the order #or9051rla-003a - Comment #3671644 - Image #0

YashGamerYT's reply, Apr 4, 2020

My order I'd OR5719EIB-001A I ORDER 3 MEDICINES BUT ORDER DELIVERY DATE IS TODAT BUT ORDER IS NOT DELIVERY YET

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I want to delete my medlife account permanently but there's no any option of deleting account in medlife page or app. I receive 5-10 delayed delivery apology messages, promotional and ads text messages from medlife and it irritating ad frustating.

Please do something needful as early as possible.

I can give my mobile number where i get messages from medlife.

Kindly confirm me once done.

Thanks
Deepak kalera

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Please refer order or8155aja-003a placed on 30-mar-2020 and verification by doctor done on same day for 7 items order value rs 1071.76 with assurance all medicines will be delivered by 13-april-'20 and delay due to shortage of staffs. Astonishingly, on 4-april-'20 i find my order is active with 2 items only. What happened to other items.
How medlife can decide to eliminate medicines after doctor verification. This will be brought to public notification as medlife is manipulating medicines without informing reasons for cut down medicines.
Request to cancel my order and stop doing such malpractices without information to client. This is a serious offence after accepting order medicines how medlife can manipulate order.

Medlife customer support has been notified about the posted complaint.

Apr 03, 2020

Updated by arin123 Medlife has not revised order status. It is not understood how a patient with diabetic, prostate and high pressure can use only 2 items against Doctor recommendation of 7 items. If Medlife cannot supply medicines with 13 days waiting period, then I doubt capabilities of running such e-commerce business of Medlife. Response requested to resolve.

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I had ordered medicines on medlife on 30th march. My order id is or8762tfa-006a. I want to inform you that the order was cancelled without my permission. I had order these medicines for my grandmother who is a high blood pressure patient. She need these medicines in order to control her blood pressure. This misbehavior of the concerned authority of medlife can cause serious health issues for her. So pls look into this matter so that she can receive the medicine on time admist this corona virus crisis. Also, i want to inform that the app does not function properly and if we want to order for multiple strips, there is a major problem on that. The app works and functions very slowly. Pls do see in all the matters stated above.

Medlife customer support has been notified about the posted complaint.

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N

Naseeba Banu

Apr 2, 2020

Sir i order on 27 march 2020...its delay deliverey so i canceled my order, but i don't get any refund and any notifications. So kindly refund my amount 192.50

cancellation of order without permission of the orderer - Comment #3670484 - Image #0

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Hi i am ananyaa sinha from patna. I purchased some n95 masks from medlife.. Then i completed payment through my card, and my money was also deducted from my account and i received the message also. Again it is showing pay now in medlife app. My amount is 1000. I placed the order on 2nd april. Please do the needful to get back my money. My medlifeorder id is

#or5137iib-002a.
Purchase rates 2nd april

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Hi i am ashwini kalambekar hereby to inform you that i ordered some medicines on 20th march n paid online
(Your payment of rs 835.36 has been successfully made for medlife order or3261aua-001a.) due to unavailability some medicine get cancelled (Your order or3261aua-001a has been modified due to unavailability of the following products, deplatt, eugi, feris, gelusil mps, oh d3 plus, tufpro. We will be delivering the remaining medicines as per promised schedule) so i can get only one medicine that's why i cancelled the order (Hi! As requested we've cancelled your order or3261aua-001a. Sorry to see you go) i got again one msg (Medlife has initiated refund of your order or3261aua-001a. Refund will be credited based on payment mode chosen by you) but still i didn't receive any refund.. Now almost 10 days are over. Their contact number is chargeable n now didn't receive calls

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Address: Kessenakurupalem, 533220

Website: Medlife.com

My order id - or3860rhb-002a
I ordered medicines but delay in delivery, its estmd date 1-4-2020 today[protected] still product not dispatched
I cancelled it
After cancellation i didn't get any information regarding refund
And money is not refund to me
I paid 703 rupees
This is not first time.. Medlife refund policy is full headache of customers
Pls solve my problem i want my refund

Medlife customer support has been notified about the posted complaint.

Mar 31, 2020

Updated by Siri p Customer care also irresponsible
Whenever I called, calls get disconnected automatically
And they're not responding mails also

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Address: Rate para,Bongaon,west bengal. Pin-743235

Hi,

I had ordered medicines on 14th of march and I paid 200 rs. But the product was not delivered to me.

I am struggling from last 16 days with medlife for my refund but not getting any satisfactory answer seems they have not updated their records properly.

Below is the order number.
Order number - OR7179GGB-001A

This is a mental harassment, please take any action as soon as possible.

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Vikrantkr1977

Apr 2, 2020

Cancelled order OR4572ROA-003A by Medlife & now I m trying to contact them on customer care number & mail several times but not getting response/revert from them regarding my refund.
This is pathetic .
Worst customer care service experience .

not receive my money yet - Comment #3670511 - Image #0

K

Krishan gangwar

Apr 2, 2020

My order cancelled by company when I make online payment . My order number is OR3006PXA-004A

not receive my money yet - Comment #3670550 - Image #0

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Address: Flat no. 310,Little Archana apartments,Behind Circuit house,vishwesvaraya road,Bannanje,Udupi,Karnataka,India., Udupi, Karnataka, 576101

Dear sirmadam,
MedLife had initiated a refund but the money has not been credited to my account.
An SMS was send to my mobile number [protected] as an assurance but without results.I had paid in advance.
I would like to enquire on this subject.Please acknowledge and do the needful.
The username on the site is in the name of Ravindra rao.He is my father while the name of patient is Priyanka.
The order was for Resperidal consta injection 25mg.And the mode of payment was through credit card in the name of Priyanka from State Bank of India.I have also registered a query on this regard at Medlife.
Due to the COVID-19 pandemic LOCKDOWN in the whole state, I was not able to get the injection from any of the medical stores in the city.It is not available.The E-consultation from the site was also not successful.
ORDER NO:OR8606PH-B-001A.
E-MAIL:[protected]@gmail.com
Thanking you.

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Pratibha165

from Powai, Maharashtra

Apr 2, 2020

I had ordered two medicine and got it cancelled due to delay in processing and I cancelled my prepaid order of Rs 860. My order id is OR8484O4FB. I even called customer service to inform him regarding this, he said your money will bhi back by next by 5 to 7 says
Kindly refund my money back.

medicine refund. - Comment #3670416 - Image #0

S

Shraddhali tyagi

Apr 2, 2020

I order a medicine on medilife order cancelled and didn't get the refund amount

medicine refund. - Comment #3670554 - Image #0

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I regret to inform that due to prevailing circumstances i had ordered some medicines through the medlife app and made payment in advance through my credit card. But as there was consistent delay, which is understandable, i went back to the app and it was purely accidental that my order got cancelled as i was exploring all options. Please address my case at the earliest and provide a solution as i would really not want my money to go waste. May be adjust my stuck money as balance to the subscription slot as i would like to continue association with medlife

Regards
Gopal krishna dey
Email: [protected]@gmail.com
Order ref: or7066xfb-002a.

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Ordered 30 units of 3 sheets of tazloc 40 mg tablet's but after opening the box it was found only 2 sheets of tazloc tablets. This is really not satisfied with the service. Please check and have a resolution.

I am not sure about previously ordered delivery. I use to order and my family members was receiving the product.

Currently lost the trust on medlife.

Waiting for reply

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After placing order for medicines online on their website, they keep on extending the delivery date multiple times stating medicines are not available . This has happened 3rd time and on cancelling order they dont provide the refund of the money. There is no customer care service, they dont reply emails nor receive calls. They have taken atleast 5000 rs and not delivered the medicines . They have opened pharmacy when they dont know that medicines delivery cannot be delayed for the older people

order no - OR3431GCB-003A

Apr 4, 2020

Complaint marked as Resolved

I received the refund

Medlife customer support has been notified about the posted complaint.

Mar 30, 2020

Updated by Renuka Ramrakhiani Same complaint applicable for 3 orders
1. OR3431GCB-003A
2. OR3431GCB-002A
3. OR9334AKA-004A

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Address: bali res b wing 301 kharegaon kalwa thane, shreesagar apt 2/7 kharegaon kalwa, Thane, Maharashtra, 400605

This has reference to my order #or6143lwa-004a from mobile number [protected], kindly note that i had ordered list of medicines as per bill enclosed. I wish to update you that i have only received only 2 becadexamin bottles out of 11 medicines ordered. I have received bill of entire amount but received only 1 medicine.
Even after calling medlife customer care number several times i am unable to get proper feedback. I request the medlife team to get this sorted at the earliest as my mom and dad are diabetic and need all the medicine on priority basis. If you cannot arrange medicine as requested, i request you to refund my amount back.
Really upset by this service of medlife and will never ever order again from here.
I had raised complaint on 20th march and now after 10 days also medlife is not refunding my amount.

Allwyn jathanna.
[protected].
Attachments area

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Had placed an order for my parents and firstly there was delay in delivery and then when it finally got delivered, the medicine were missing.

Is this the way to cater to your consumers? In times like corona, it is critical to ensure that the elderly get the medicine they need. Could you please look into it?

Order id or7637yc-037a
Missing medicine: telsar 40mg tablet 15

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