Medlife Complaints & Reviews

Hi, i'm jitendra kumar singh from delhi, india. On 21 march, 2020, i have booked some medicines (Order no.-or8069pf-006a). They said i would get delivery on 25 march around 11:00pm then they texted that i would receive my medicines on 24 march at 11:00pm. Then they again sent the message that my order is still under process and i'd get my medicines by 28 march at 8:00am. As i've already consumed my all medicines and i don't have any medicines...

On 23rd of march i have ordered medicine through medlife app (Order id# : or1534dta-003a), also the payment has been done already, though the estimated delivery was within 25th march (As shown in the app) but still it is undelivered and also there is no option of grievance redressal available neither in the app nor in the site, nobody is taking any call. The ordered medicine is very essential for my mother who is above 70 years of age....

I have ordered bactorub 500ml on 17th march 2020. My register mobile number is [protected]. But as due to corona or their stock issue, i don't know actually medlife canceled the order. And i also paid the sum of 516.60/- by netbanking. It's been 9 days i didn't get the refund or nither notification that my refund gets processed. The order id is or8068mgb-001a. Please let me know when i will get my refund. Please do it needful....

I ordered medicine on 18th march 2020 with order number 2817ZEA 001A which was to be delivered on 23/03/2020. But received a message stating that the order was cancelled due to stock issue and the amount will be refunded. But there's no response till date. Please take necessary action and kindly refund the amount....

I have ordered dettol antiseptic liquid on march 21 but as due to corona i need to travel back to native and i have cancelled order in 3 hour. Payment was may by netbanking. It's been 4 days i didn't get the refund or nither notification that my refund get proced. The order id is or9379vgb-001. Please let me know when i will get my refund. Please find the attachment for order details....

I had ordered 2 One Touch testing strips on 14th March 2020 with payment made in advance towards the order. I was assured of the delivery on 17 March 2020. It was then delayed on 18th and then i received a message that the delivery will be made on 19 March 2020. I called on the given number on your app. Then it was clear that the order may not be delivered . The next day i saw the message that the order is unilaterally cancelled by Medlife....

I had ordered for 3 x10 pack of masks from honeywell. The order was
Initially set to be delivered on 22nd march and it was delayed to
24th, which is understandable.
However when i got the order i was shocked, it was one single mask.
Just imagine i ordered for 30 and received 1!
I have tried calling the customer care multiple times and the call
Does not connect and the call too is a chargeable call...

I have ordered my medicine on 19 of march 2020 they have shown the delivery date of 21 march 2020 but my medicine is not delivered yet these medicine is very important and i have to take on regular basis i have ordered it according to there delivery estimate so that i will get my medicine until my previous medicine stocks are over but due to there irresponsible behavior my health is on a concern please help i am in trouble due to lockdown...

I ordered 3 very costly masks from med life.. When I received order masks I received were open and box was not sealed packed.. It came I open box.. When I called customer care to return or replace then they refused to help.. When I asked to escalate to higher management and redirect my call to them then he put my call on hold for 20 mins and disconnected it after that.. I feel very angry and cheated.....

Sir
I ordered medicine on 4 march but the order got cancelled and the amount of rupee 469 have been deducted. I haven't received the amount even after 20 days what's a shameful services. Beware of frauds. Never place an order payment online. It might be stuck.
Medicine delivery company should think towards the customer problem and should solve the issue in no time....

Please process the refund. Its been more than 20 days, you have not initiated my return. Order id - or5951ueb-002a. I am in very much need of my money

I didn't get the delivery on time so i cancelled my order and when i contacted customer care they told me that i vll get my money back in a week but it's been 20 days. Please take this into consideration and do the needful at the earliest...

Hi have ordered dettol antiseptic liquid on medlife on 21st march and canceled after 3 hour due to i need to travel to native due to corona. I have tried to call customer care to know when i will get my refund but after some time call was dropped. Have tried to call multiple time but same things is happening. Please let me know when i will get my refund....

On 17 march i ordered some products n paid amount 4831/- via google pay.. The oroduct was expected to get delivered by 22nd march it was in process for 5 days n now medlife has cancelled it from there side without informing me... N still no refund is issued... My order id or6425kfb-002a

Msgs i received from medlife
1) your payment of rs 4831.0 has been successfully made for medlife order. To download the app, please...

I haven't received the complete items present in the bill but the payment for all the items have been received by the medlife delivery person named girish r. When tried to contact the number was switched off. Due to the curfew reasons i could not reach medlife over call. Patient name saleem taj contact no. [protected]. Please look into it at the earliest....

Order I'd or3008lh014a I have placed order on 19 march 2020 received it on Sunday but didn't receive lantus refill qty 2 although paid for it. Delivery person doesn't make us check before. When called him, he said that he doesn't have it. I am Not able to contact customer care. WhatsApp not responding. Pls make them refund my money. I am diabetic and finished with my medicine. I need to buy it from somewhere else. Situation is critical outside....

Sir,

I request you to refund me the amount of rs 1097.00 paid for order 0r4523ug-003a using sbi online netbanking on 13.03.2020 placed for the following items :

2 x honeywell n95 e 7002 bu10 white masks rs 499x2=998
1 x medlife advanced hand sanitizer strawberry rs 99

I had requested for these items and already paid for them online. But later i was contacted by medlife saying the masks...

This product has to be delivered by 19 th of march.. I haven’t revived it neither any status that it’s cancelled or it will be late.. Half of the time your app is out of service.. It only work when you have to order, when you want to track your order it won’t work. I tried even calling customer care but as soon as i enter my phone no. Call gets disconnected...

I ordered medicine on 14th March 2 medicine and amount was 530 rs. I made payment through credit card on same day and amount was deducted from my account and I got some error page at that time. I also write you on write to us page but I didn't get any update on that. Now I know that 1 medicine is not available from your end and for other one you want money from my sid again. How can it's possible and please let me know where is my money which...

I had ordered 3m n95 masks. My order no is or0493yga-012a. I was delivered honeywell masks. I had requested for return because wrong product was delivered. The man which came for pickup refused to return it and abused me. Is this the way you deal with your customers. Highly disappointed. You are cheating people. Delivering wrong products and not returning them. Will tell everybody about your cheating. You are only concerned with making money....

I have to receive a refund of rs.3150 against the above said order placed on 06.03.20 which was returned to medlife which was also acknowledged by medlife on 15.03.20. It was informed to me that i can get the refund of said amount if i call their customer support tel. No.[protected] to transfer from wallet to my bank account. However, for the last 3 days, despite my best efforts i am not getting connected to any executive there and the...