Medlife Complaints & Reviews

Reference-id : 1020624
Order id:-or2210yla-007a

Dear sir,

This is to brought to your kind notice that i had order some medicines from medlife online. There was one medicine missing in the packet worth rs. 703/- and i brought this to the knowledge of medlife. They said that they will check at their end and arrange to refund the amount. However, i am still following up with them for the said refund.

They did not refunded my money yet nor they have given any satisfactory response.

The complaint is registered with medlife vide reference no. 1020624
Order id:-or2210yla-007a..

In case you need any further details, kindly advice.

Best regards,
Ravindra kumar singh
Huda plot no. 292-p, sector 56
Gurgaon (Haryana)
[protected]

Or2729pua-001a is a latest order, you have reimbursed for the medicine which were not available and out of stock
Refund of or2344wza-001a (Reference-id : 856937) is pending an old order dated 13 dec which when you could not supply or cancelled you have to reimburse.
1. Please explain why you are unnecessarily delaying refund of this old order.
2. If delay is due to "technical issue" then how you are able to refund the current order.
3. Or is your mind set not to refund the money?
4. Or if you have refunded email the details.
In case emails are not answered i will have to contact the next level only. You are all specialists in irritating the customer and chasing him away, then call up and request for order.

I am a regular medicine purchaser of your company, more then 7days ago some medicines are return from my end, a massege of refund the amount with 3days also receive from your company but refund amount still not credited my account.

Please look into the matter so i can receive refund amount smoothly & purchase regular medicine smoothly.

Thanks
Danish
Mob no [protected]

Order no or2344wza-001a dated 11dec 2019 (Reference-id : 856937) was cancelled and refund of 394.37 is pending. Medline could not fulfill complete order and so had to be cancelled. Mr. Rahul answered twice citing "technical reasons" but now after a month they are not responding to emails. If they had credited i want details or refund the cancelled order

I have ordered some medicine from medlife on 13th jan 2020, and also paid the money rs. 2555.63 from net banking. Due to some deleviry issue i have cancelled the order on 23rd jan. But still money not refunded back. While customer care always replies that your order is in process of cancellation.
Order id on medlife is or2700ucb-001a
Please look in the matter and why they are not refunding the money

I have ordered few medicines online with medlife and paid the complete amount and the delivery boy says that the total amount is not paid and some 300 is still pending. I had to cancel the order

Second instance: now i have order the medicine again today, it said i have to pay 1840 and i was about to pay the amount the total changed to 2208. How did the price change, i tried couple of time and it is the same thing.

These people are clearly cheating.

Other instances: when you select the medicine it says in stock and they just say under process, the process goes on for couple of days and finally they edit your request and send the medicines.

Now that is a total surprise for the buyer.

Please do not buy medicines with medlife.

Medlife is lafaddu lal site. They dont know how to work, unprofessional, pathetic service and worst web site.

I was ordered last month 26th dec and it got canceled due to not availability of medicine but still i didn't get refund of it even i take follow-up on my complaint from last 15 days but not getting any response.

Worst and worst ever customer service fake company... Never ever order from this company.. Uselesss fake... Even i think to take this company to court.

This is not about money this is all about trust of people they just opened a company for betraying the people.

By mistake i have done payment twice for one of the medicine from medlife on 27/12/19 and requesting for refund of extra paid money since 28/12/19 but since one month but no one taking any serious step. Its pathetic service when it turns to resolve the issue. I am not going to use this app further and also not recommend any one to use it. If in this digital age it's taking so much time just be aware how much they care for consumers.
Please help

These people always deliver the wrong medicines.

I placed an order of one product but they deliver another product than immediately I placed a request of a return. they collected the medicine but they did not refund the amount. this happened for me on Dec 17th, 2019 I waited almost one month and keep on calling to the customer care number. always one answer from them we will get back to you madam. their calling charges also so high I spent a lot for calling to the customer care but the result was A BIG ZERO.

Fraud PEOPLE AND SERVICES

PLEASE BE AWARE OF THESE ONLINE SERVICES

I have ordered in medlife mobile app for budamate 200mcg transcaps. But received from medlife wrong medicine that was budamate 200mcg transhalers. Quantity of 3 numbers. On 18th november 2019. From the date of received wrong medicine till today i am trying to return the medicine. I have called 3 times to medlife easy return policy no.[protected]. But they are telling this medicine will be taken back with in 3days. But now 70days passed and no response from medlife. Please refund our money as fast as possible.

I am suketu nagarwadia complaining agains order no.-or8106kr - 0191a dated[protected]; i have given orders of medicines of rs.3135.95. A/g coupon alpplied rday 26. You have agreed to give discount of rs. 581.87 and rs.180 a/g order of rs.3135.95. So i have confirmed you have given me to pay rs.2374.08. But after confirming the order you have reduced the discoint from 761.87 to rs.600. It was surprising. So i have cancelled the order on 26 th night at 10 pm. Please look in to the matter.
Suketu r nagarwadia. Mo. No.[protected]

Hi respected sir/ madam
Reference to our order no. Or8935nga-007a which has not been received by me till date. This is not the first time i am facing this problem.
I shall be glad to know when we may expect delivery. This delay on your part is causing us considerable embarrassment.
Please intimate me on the phone the status of your delivery schedule as soon as you receive this letter. I may be forced to cancel the order and buy the required medicine from the local market if you fail to reply and cause any more delay. I am always facing this problem on delivery as it was estimated on friday 23 january 2020 and today is saturday
It is now up to you to salvage our belied expectations.

I ordered medicine on line with medlife through mobile app on 19.12.19. And made the payment online through the link received from medlife for the medicine amounting to ₹502. On 20.12.19, during delivery of the medicines, the delivery man insisted for cash payment for the medicines since the amount paid by me through online was not accounted. Hence i paid the cash and received the medicines. After i wrote to medlife requesting to refund the amount paid through online. Finally on 06.0120 reply from medlife as follows.
Greetings from medlife.
Order id:-or7012wz-008a

Please accept our sincere apologies for the inconvenience caused in this regard.

With reference to your concern, i would like to inform you that we have forwarded your request to our team and i am sure that they will look into it and do the needful within the next 48 hours.

For any further assistance, please revert us. Our team will be happy to assist you.
Looking forward to serving you better.

Thank you for choosing medlife.

Thanks & regards
Mohammad shah
Csd team
Till date the amount has not yet been returned.
Kindly resolve the issue.

Hello,

I have been odered medicines twice through medlife. And i have faced price change issue both times (Ie at the time of placing order payable amount was different and at the time of delivery payable amount increased)

1st order - i have ordered some medicine dec 2019 from medlife and payable amount at the time of ordering was around rs. 728 however at the time of delivery the amount changed and the payable amount increased to rs. 843. How the amount increased i don't understand?? This was 1st time hence i ignored and i have paid rs. 843 for the order.

2nd order - i have ordered some medicine on 22nd jan 2020 from medlife and payable amount at the time of ordering was around rs. 829 however received sms for confimation of order and the amount changed and increased to rs. 983. How the amount increased i don't understand?? Everytime the amount increased from order value, that means tou are making fools to customers.. I have called customer care also but no satisfactory response.

My details are as below -
Registered mobile no [protected]
1st order id - or0150gya-001a
2nd order id - or0150gya-003a

Pls provide me remedy as this is the clear case of making fools to customers. Otherwise i will go to consumer court. Attaching screenshot of amount payable at the time of placing 2nd order.

Expecting positive reply.

Email id yogesh. [protected]@gmail.com

I have requested many time for schedule pickup and contact customer support but pickup is not done yet. For last 10 days no one is coming for the pickup. Plz tell me the final date when i expect the return pickup.
Is team waiting for the date when they say that product cannot be returned and so the amount paid cannot be refunded. This is not expected from the top pharma company. Very poor service provided by you.

Hello,
I placed an order with medlife on 1st january for rs 5048.24 for some medicines and for cash on delivery. On 3rd january i decided that it would be easier if i made the payment with online banking and did that. When the delivery person came over, he declined to accept the online payment and demanded for cash. Since i didnt want to pay twice, i cancelled the order. I was told i would receive the refund with in 7 working days. Now it has been almost 3 weeks and i still haven't received the refund.
Kind regards
Nipun patney

Even though amount is not large i. E 136 rs, but still its really pathetic

For last 2 months, refund is not received. For last 20 days, same pathetic excuse from cds team (Someone called gautham bharadwaj : appologies for inconvinence caused, your refund will be initiated in 24 - 48 hours on high priorirty basis. Pathetic consumer support

Or0605tva-003a (Reference-id : 926451)
Email : [protected]@gmail.com

Instead my Mumbai address, your team, on a phone call for medicine order has taken my 1 year old Pune address without consulting me. When I received message that order has been delivered for order no. OR9631QHA-014A, I was shocked that no person approached me/my residence and still I received the message. When I check at the app; then I came to know that the medicines has been delivered to my old Pune address where I was living 1 years back.

I have already raised a complaint for refund of the same on 09.01.2020 but till date no satisfactory answer has been provided by Customer care team.

Pl look into the matter at most urgent and initiate refund within 2-3 working days.

I have placed two orders on 16th jan. Delivery time was mentioned as 17 jan 2020. However, the order has not been delivered till now. There is no update provided for reason for delay. This is not acceptable as the order is for medicine. Cancel option is also disabled. Provide an update on my orders immediately. Order numbers are or3064fsa-006a and or3064fsa-005a.

Against my order for metoprol succinate prolonged release 50 mg tablets 30 numbers you have delivered 25 mg tablets and charged for 50 mg tablets. Please take back this medicine and deliver as per my order immediately as i don't have stock of the medicine.
Order id: or8655 qv-003a
Serial number of invoice: blr17/ mw/31727 dt.[protected]

N. Subramanya sharma
Kozhikode-673029.