Medlife Complaints & Reviews

Hi,

I had ordered few calcium and heart related medicines for my family member through medlife app on thursday 02/01/2020 as attached. As per app the delivery date is 04/01/2020 (Saturday). Due to some emergency i raised a call to get this delivered by friday. But todays it's 06/01/2020 and still the order has not been delivered, but the app shows as delivery by sat jan 4, 2020 as seen in screenshot. Due to medical emergency...

It has been 15 days but still refund is not initiated in my bank account.. Customer care always said that it will take 5-7 working days... My refund amount is 1224 rs and order i'd is or4613tya-001a... I m facing this problem in medlife... Even i m regular customer of medlife.. Please help to get my money back... I have return the medicines on 23 dec 2019.....

We ordered for medicines vide order no. Or9112fy-017a
Following medicines were short received and the complaint was registered
On toll free number.

Niftas 50 mg 40 units
Ondero 5 mg 40 units

Full payment was made on receipt of medicines.
Please refund or send the short supplied medicines. We were told that the
Action would be taken within 48 hours of complaint. No response...

Hi,
I had placed an order on medlife.com on 10th december 2019, order id:or8616uza-001a of order value rs. 3171.20/-
After 2 days, i got a message from medlife saying that the product is not available and hence are unable to deliver it and they will initiate the refund for the same. I called 3 times and sent mail but still now i didn't received money....

Hi, i ordered some medicines few months back and it was not available and was not delivered to me. My wallet has balance of rs. 547 due to that. I asked for a refund to my bank account a month back. I was moving abroad and i didn't have time to wait for the medicine again. Medlife agent has promised me last month that my money will be credited to bank account but still no action taken. Please help me....

I give order on 22 dec, 2019. And i received 24/12/19. But my order not complete. One medicine is quantity less 15unit. I complain same day. Executive ask your refund is come 24to 48 hours. But 11days is gone. My refund is not come.in between i call a
Many time. But every time ask wait. So i request you pl refund my money. Thanks rajesh [protected]...

I am regular purchaser of medicines from this company. Few medicines of mother was returned to them and they transferred the amount to their wallet. It has been almost 3 weeks i am trying to reach them, sending emails to call me to place order.

The worst thing is their number is never reachable, it disconnects after 3-4 rings.

Till date no-one has called from customer care and attended my query.

Kindly...

I had ordered one touch ultra sugar testing strips on 21st December 2019. Till date I am chasing for my order. Initially your courier partner did not deliver it saying that it was a COD. Inspire of being prepaid order I don't know why my order was treated as COD. After frequent calls to your office I was assured of delivery of my order. Now for past 4 days your courier partner is harassing me for the delivery. Today when I call them, they...

I have order 2medicines on dec 9, 2019.One of them was not available and they have sent me a message that the refund of the medicine (Rs. 944) will be initiated within 24hrs. But till now no action have been taken to refund my money. I am calling the customer care executives on a daily basis. Everytime they r giving me the same reply that they are filing a complaint and it will be resolved. It has been about 24 days i am waiting for my refund....

I was purchased a medicine from medlife app and i bought this medicine from medlife app for the second time, but unfortunately this time my product is defective in inside and outside of the box. Due to this reason on 22/12/2019 i had raise a request for return this, but so far, no courier boy has been sent to return this medicine. Today it has been 10 days, but my defected order has not been withdrawn yet. Is medlife cheating with the customer...

I ordered medicines on 15th december, where the app showed me a delivery date of 16th dec. After waiting for an extra day without having heard from medlife i cancelled the order on 17th december.

Since, 17th december 2019 i have called numerous times. Have been put on hold for umpteen number of minutes and even today the status as shared by the rep/agent is that "i have escalated the issue"

This is ridiculous,...

My user id [protected].
I have ordered medicine on 17dec and did online payment on same day.
On the other day, delivery person ask for money saying this is cod order.
He went back as i denied to pay money, i raised complaint in customer care and did mail to both care & support mail id.
Since last 13 days i am following for medicine and they are saying we are working on it & you will receive medicine soon. But there...

I've booked order of 1192.75/- (1000ml figaro oil, 1kg patanjali honey, 25ml dettol santizer)
I have maid payment using 600 as coupan code and reamaning with card via paypal as gateway. Now my concern is that they modified myorder to 464.25/- (200ml figaro oil, 500g patanjali honey, 25ml dettol santizer) withouting intimation me and my concer. Now when i called they are saying this is our policy. We will refund the remaining amount.br...

Hi,
I had placed an order on medlife.com on 15th december 2019, order id: or6217io-004a of order value rs. 161.60/-
After couple of days, i got a call from medlife saying that the product is not available and hence are unable to deliver it and they will initiate the refund for the same.
On 18th decmber 2019, i only got a partial refund of rs. 113.60/- for that order and i had to cancel that order for a full refund.br...

I had transaction with order I'd OR8569NEA-015A with amount Rs. 557.09 on date 5th December 2019. After cancellation of order till date refund not received after mail communication and multiple follow up.
Registered number for order is [protected]. Payment mode was partly from credit card and remaining from paytm. Please update ASAP for my refund status....

No respone for any one to collect the medicine even after couple of mails sent and no rely from the medlife person even after so many call. Fed up of the way you treat the customer. Process the refund at the earliest.
If i call customer care i only get the msg ur call will be connected pls wait even i hold the call for 10 minuted no one will reponse.
Looking forward for the refund & pick up of medicine at the earlist...

Dear sir,
I have ordered some medicines to medlife on 21.11.2019 as under.
1. Cilacar 10mg - 30 tabs
2. Ecosprin av 10/75-30 caps
3. Metzok 50 mg - 30 tab
4. Telma h 40/12.5 mg - 30 tabs
5. Zoyrl m1 mg-30 tabs.
Out of which i received wrong medicines as under
Medicines received.
1. Cilacar 10mg - 30 tabs.
2. Neurobion plus - 30 tabs
3. Nurokind nest - (3x10)...

I have ordered medicine from medlife website. The amount haa been deducted twice from my account. I have paid by the amount through debit card. I told the delivery person that the amount have been deducted from my account. He told me that the amount has not been received and it's showing as fail, when i asked to show the last transaction details, he is not listening to me and telling me that i need to swipe the card again. So the double amount...

Hello. I returned my medicines to your representative, but the money has not been refunded. App shows money has been refunded, but i haven't received it yet. Order id - or8001rb-012a. The amount is rs 167.41 wallet has balance of rs 0. It has been over 2 weeks now, i request you to refund my money otherwise i will be forced to complain against you in consumer forum, news paper, social media to aware public not to buy medicine from this fraud...

I have ordered some medicines from medlife, shipment no. : awb[protected], in an emergency condition. The shipment is present in my city gaya from 17-dec-2019, but still they have not delivered the medicine to my home address. Since, the patient condition is not good, so this is not acceptable. Every time whenever we call to costumer care, they are saying they will delivery by tomorrow. Could you please take some action on this....