Meesho Complaints & Reviews

I have ordered silk kutti s[protected] money has been deducted but the order is not placed. Payment Id
pay_HOIHnVvuzvvJYR

Paid on 17 th June 2021
Method ICICI bank net banking

Mobile no +91 [protected]...

I ordered a product from meesho worth rs 884 Cod on 24th April Saturday. The product was totally different I ordered recieved by xpressbees. I wanted to return the product but now I didn't get the option in the app to return the product. Instead of that it's showing, they tried to attempt the delivery of the product by Delhivery and I refused. Actually I got one more parcel with the same invoice and order no. In Sunday morning by...

On[protected] i order 2 quantity of kurta & pant set from meesho for ₹1450 (₹725 each set ) which i was estimated to be deliver on[protected]. but i got early delivery as on[protected]. I opened the parcel and got to know that i recieved only 1 set of kurta & plazzo
( that's not even a pant which was mentioned on site )

Secondly, i return the same parcel as on[protected]. and got the message that I'll receive only...

Respected sir/madam,

I've ordered 2 ganesha idol& I paid 239/- for the same. but I'd received a small parcel on 17feb &the envelope saying it has 3 items in it. But when I opened it, I could see only 1 idol with 10 incense come. I got disappointed & placed return request on 18feb. They picked up the product & processed practical refund of 122/- so again I raised my concern to them on 19th Feb, they blindly again sent pickup...

Meesho - Return pickup

I am a reseller. I have booked a Trendy whisk from Meesho which was delivered to my customer on 26th September. On same day i placed a return pick up, because of missing product delivery. No one has come to pick up, but the pick up was rejected by shadowfax courier company saying QC failure, which i had no idea. Since 26th September till date I m emailing and calling Meesho customer care regarding status...

Meesho is a reselling app. I was used this since 4 momths approximately. I ordered 2 sarees eqch rs.264. But my customer recived only one saree but with tha complete payement rs.530. So that she wanted to return it. I gave a request to returm it they send the refund money to my bank account which i was linked with my meesho app. But i recived the refund amont for 1 saree only rs.264. Kindly send the refund amount of the missing product to...

I am writing regarding my recent return order, which was picked up successfully but for which I have not yet received my refund. Unfortunately, my Meesho account is now showing “User Verification Failed” and I cannot open the app to track the status.

Here are my order details:

Order ID:[protected]

Product Name: SVJ fashion

Return Pickup Date: 13 august 2025

Payment Method: UPI transaction id[protected]

Registered Mobile Number: [protected]

Since I no longer have access to my account, I request you to:

Confirm whether my refund has been processed.

Share the exact refund amount, transaction reference number, and date of transfer.

If not yet processed, initiate my refund immediately.

I have proof of the return pickup and am happy to share it if required. Please treat this as urgent.

Thank you.

I have ordered for 12x2 nos stainless steel bowls costing Rs.412.00 vide order no[protected] the payment prepaid. The company app says that the item is delivered on 04.08.2025. but it was not deliveed to me. I raised an issue with the company in the App for which they closed the issue mentioning "Item delivered". I had a chat with the customer care executive today 10.08.2025 where.in the executive refused to take my version and verify. Instead he kept on telling that their backend team has confirmed delivery. I expressed doubt that the item may have been delivered at a wrong place. I requested for contact no of the delivery person or higher exeutive to escalate the matter. The official resused to provide me the details. He closed the chat abruptly

1. Complainant Details
Name: Ishteyaque Alam
Email ID: [protected]@gmail.com
2. Transaction Details
Order Date: 11 October 2024, 7:35 AM
Product: Vivo T3 5G Smartphone
Payment Mode: Google Pay (via UCO Bank, through my brother's UPI)
Transaction ID:[protected]
Order Amount:18, 986/-
Order Platform: Meesho
Order ID:[protected]
Courier Partner: Valmo Logistics
Tracking ID: VALGS[protected]
3. Complaint Summary
I ordered a phone from Meesho on 11 Oct 2024. It was marked shipped on 14 Oct 2024 via Valmo, but the tracking ID showed invalid on Valmo's website and there were no updates on Meesho app.
I contacted Meesho support multiple times and was repeatedly told to “wait.” I requested cancellation and refund many times, but Meesho refused to cancel, saying delivery will happen.
Final delivery date was shown as 20 Oct 2024, but no delivery occurred. On 24 Oct 2024, the product was falsely marked as Delivered.
I received no OTP, no call, no SMS and yet the order status was forcibly updated as delivered.
I raised complaints:
MST-[protected] on 17 Oct 2024
MST-[protected] on 25 Oct 2024
MST-[protected] on 27 Oct 2024
All were closed without resolution, using "technical issue" as an excuse.
I raised 3 National Consumer Helpline (NCH) complaints, all closed with incorrect guidance. IDs:
[6417877], [6537364], [6938665]
I also served a legal notice and attended 3 audio + 3 physical meetings, but still no refund.
Meesho is now falsely claiming that no complaint was raised within 7 days, despite 2 valid complaints raised within that time.
4. Problem Type (Tick the Relevant Ones):
Product Not Delivered
Fake Delivery Status
Refund Not Given
Complaint Closed Without Resolution
Mental Harassment
Misleading Customer Service
Technical Fault Used as Excuse
5. Relief/Resolution Sought:
Immediate refund of full paid amount to original UPI account.
Apology from Meesho for false delivery and mental harassment.
Compensation for 8 months of stress, time loss, and harassment.
6. Supporting Documents Attached:
Order confirmation screenshot
Tracking failure proof
Complaint IDs list
Emails & chats with Meesho
Legal notice copy
NCH complaint screenshot
Signature of Complainant: _IshteyaqueAlam______________________
Date: 22/05/2025_______________________

I ordered Plastic storage box container on 2nd April 2025 with order id[protected]

Meesho updated the delivery date as 12th April 2025, but product not delivered on time.

i contact meesho support team, they said due to strike they not able to deliver, but there is no strike in my place,
After multiple complaints also they are telling same story as there is a strike.

I attached all the photos including meesho team responses

kindly check and help me to get the product or atleast for the refund my money.

Thanks

We have ordered refrigerator cover vide order no[protected] pn 3rd april with delivery date on 11th april. When checked status on delivery on 11th april it showed delivered on 10th at 10.12 PM
Complaint raised on 11th and they told 7 days to resolve but when we follow up they are not responded positively
They are not refunding or arranged another delivery
Dont purchase anything from Meesho
They are running cheating rocket and making money

Suraj
[protected]

I am a content creator who reviews and promotes Meesho products through social media. I have placed multiple orders (around 17 products) worth over ₹9, 000 for review purposes. However, I am unable to update my bank details in the Meesho app.

Every time I try to update my bank account or even UPI ID, the app shows “Invalid Details” – even though the information is correct. I have tried with multiple accounts and UPI IDs, but nothing works.

I contacted Meesho customer care several times and also submitted all necessary proofs, including screenshots and order details. However, they closed my ticket stating “proof not provided, ” which is completely incorrect. I submitted the requested proof on the same day it was asked, and I still have that record with me.

Because of this issue, I am unable to receive my payments, which is seriously affecting my content work and causing financial loss. I request the concerned authority to take immediate action, review my submitted documents properly, and help me resolve the issue.

Registered Email/Phone: [Add yours here]
Order Count: Around 17
Total Value: ₹8, 000+
Proof Submitted: Yes (on the same day it was requested)
Issue: Bank/UPI details always showing invalid despite being correct
Support Issue: Tickets are closed without proper resolution

Thank you for your support.

Placed an order on 5th April and it was showing shipped on 6th and in Surat and it is still in Surat not even moving.

Here’s a professional and clear draft you can use to file a consumer court complaint or send an email to Meesho’s support team:

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Subject: Complaint Regarding Disrespectful Behavior by Chat Support and Misleading Delivery Status

Dear Meesho Customer Support / Consumer Forum,

I am writing to formally raise a complaint regarding my recent experience with Meesho's customer service and delivery process.

One of my orders was marked as “unsuccessful delivery attempt” and subsequently returned by the delivery agent. However, I did not receive any call, message, or notification about this attempt. This lack of communication caused unnecessary inconvenience.

I reached out to your chat support team for assistance. Unfortunately, during the conversation, I was treated in a highly disrespectful manner. The agent repeatedly told me to “educate users, ” which I found offensive and inappropriate. It implied that I was uneducated, which is not only incorrect but also extremely disrespectful.

I have attached a screenshot of the chat for your reference and request that you review the interaction. I urge Meesho to take this matter seriously and ensure that such behavior is not repeated with any customer.

I request:

1. Proper action against the support agent involved.

2. A clear explanation as to why no delivery communication was provided.

and now it's about their behaviour and how they talk to any one like that

I have ordered a Mosquito Net. i received in different color and very cheap quality, so i raise the return but they cancelled the request again and again and gave the reason that quality check failed.
They send wrong product and deny returning the same and refund my amount.
Delivery agent was very rude, he didn't come to receive the product and without checking, cancelled the pick-up many times.
I am following up for 10 days, still facing the same issue.
Please help me in this

I am extremely disappointed and frustrated with the pathetic service provided by Meesho and its logistics partner, Shadowfax. Despite following all procedures correctly, I have been cheated, left without a resolution, and forced into a cycle of repeated complaints with no action being taken.

I had placed a prepaid order for a study table on Meesho, expecting a smooth shopping experience. However, what I received was a completely different and defective product. When I initiated a return, the delivery partner refused to pick it up, falsely claiming that it was not the correct item. To make matters worse, when I contacted Meesho’s customer care, instead of resolving the issue, they outright denied any wrongdoing, claiming that the correct product was delivered and refused to provide any assistance.

Feeling helpless, I had no choice but to purchase another study table, this time through Cash on Delivery (COD) to avoid another scam. This second order was from a different seller, and while I did receive the correct item, the quality was extremely poor. When I tried to return it, I was once again assigned the same incompetent delivery partner—Shadowfax. This time, they didn't even attempt a pickup or contact me, leaving me stuck with an unsatisfactory product.

Meesho’s customer support is nothing short o[censored]seless. Every time I reach out, they give scripted responses, tell me to wait for 3 days, and then the pickup never happens. This has created an endless loop where I keep re-initiating the return, but nothing actually gets resolved. I even went a step further and complained directly to Shadowfax, but no action was taken against their irresponsible delivery partners.

Product (Sports shoe) is booked in meesho website,
[protected], 4:00 pm, Rs.364/-
with transaction details is
T2503251559518088138298

This is in regards ti my above order i made a prepaid order, the product was not delivered but when i opned the app to chcek it showed delivered, i spoke to customer service they asked to raise a complinay and said it will be resolved by 28th when again i called they are not giving any proper resolution, its a clear cut fraud

The order showed delivered on 21st march no one came to my home nor security no otp was asked, its a wromg infomration from the company side

Subject: Urgent Complaint Regarding Missing Product (Order ID:[protected] – Potential Fraud

Dear Meesho Customer Support,

I am writing to file a formal complaint regarding my recent order with Meesho (Order ID:[protected], which has not been delivered as expected, despite the status showing as "Delivered" on your application.

I ordered a combo of two trouser pants, and I have not received the product. Additionally, no OTP was shared with the delivery boy during the supposed delivery attempt. Despite this, your system has incorrectly marked the order as "Delivered." This is a clear violation of the basic principles of e-commerce and customer service, and I believe this constitutes fraudulent activity on your part.

I have attempted to contact your customer service team on multiple occasions without receiving any satisfactory resolution or response. This lack of resolution and the misleading delivery status is highly concerning.

I would like to remind you that under the Consumer Protection Act, 2019 (Section 2 (1) (r) and Section 420 of the Indian Penal Code (IPC), it is unlawful for a company to falsely claim that a product has been delivered when it has not been, and failure to resolve this issue may be seen as a deliberate act of fraud or misrepresentation. These actions may also fall under the Consumer Fraud Code due to the deliberate misrepresentation of the product delivery status, which is a violation of consumer rights.

In light of the above, I demand immediate investigation into this matter, a full refund for the missing product, and prompt corrective action to ensure that such incidents do not occur in the future. Please be advised that if this issue is not resolved promptly, I will be forced to take further action, including but not limited to escalating the matter to consumer protection authorities and filing a legal complaint for fraud and breach of consumer trust under the relevant fraud provisions in the Consumer Protection Act, 2019 and IPC.

Here are the details of my order:

Order ID:[protected]
Product: Combo of two trouser pants
Delivery Status: Incorrectly marked as delivered, product not received
Issue: Missing product and no OTP shared with delivery person
Client Details:

Client Name: Ankita Pandey
Registered Mobile Number: [protected]
Registered Email ID: [protected]@gmail.com
Please consider this an urgent issue and resolve it within the next 48 hours. I expect a prompt and fair resolution.

Thank you for your attention to this matter. I look forward to your immediate response.

Sincerely,
Ankita Pandey
[protected]
[protected]@gmail.com

I have ordered 90 bags in 9 orders (10 bags in each order). But I received only 10 bags. I have reached out to meesho customer care many times for the refund. They have issued refund for only 3 orders and rest 6 orders they denied the refund, we lost refund of 16000/-. We claim 30000/- as the refund because of the mental pressure we have gone through and the loss.

We had discussion with meesho customer support for many times, but they were repeating the same comments in the incident, saying due to fair policy they can't issue the refund for the 6 orders.

We have approached customer care 12 times till now, and spent 10hrs on discussions.
Order ids:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]