Meesho Complaints & Reviews

This is in regards ti my above order i made a prepaid order, the product was not delivered but when i opned the app to chcek it showed delivered, i spoke to customer service they asked to raise a complinay and said it will be resolved by 28th when again i called they are not giving any proper resolution, its a clear cut fraud

The order showed delivered on 21st march no one came to my home nor security no otp was asked, its a wromg infomration from the company side

Subject: Urgent Complaint Regarding Missing Product (Order ID:[protected] – Potential Fraud

Dear Meesho Customer Support,

I am writing to file a formal complaint regarding my recent order with Meesho (Order ID:[protected], which has not been delivered as expected, despite the status showing as "Delivered" on your application.

I ordered a combo of two trouser pants, and I have not received the product. Additionally, no OTP was shared with the delivery boy during the supposed delivery attempt. Despite this, your system has incorrectly marked the order as "Delivered." This is a clear violation of the basic principles of e-commerce and customer service, and I believe this constitutes fraudulent activity on your part.

I have attempted to contact your customer service team on multiple occasions without receiving any satisfactory resolution or response. This lack of resolution and the misleading delivery status is highly concerning.

I would like to remind you that under the Consumer Protection Act, 2019 (Section 2 (1) (r) and Section 420 of the Indian Penal Code (IPC), it is unlawful for a company to falsely claim that a product has been delivered when it has not been, and failure to resolve this issue may be seen as a deliberate act of fraud or misrepresentation. These actions may also fall under the Consumer Fraud Code due to the deliberate misrepresentation of the product delivery status, which is a violation of consumer rights.

In light of the above, I demand immediate investigation into this matter, a full refund for the missing product, and prompt corrective action to ensure that such incidents do not occur in the future. Please be advised that if this issue is not resolved promptly, I will be forced to take further action, including but not limited to escalating the matter to consumer protection authorities and filing a legal complaint for fraud and breach of consumer trust under the relevant fraud provisions in the Consumer Protection Act, 2019 and IPC.

Here are the details of my order:

Order ID:[protected]
Product: Combo of two trouser pants
Delivery Status: Incorrectly marked as delivered, product not received
Issue: Missing product and no OTP shared with delivery person
Client Details:

Client Name: Ankita Pandey
Registered Mobile Number: [protected]
Registered Email ID: [protected]@gmail.com
Please consider this an urgent issue and resolve it within the next 48 hours. I expect a prompt and fair resolution.

Thank you for your attention to this matter. I look forward to your immediate response.

Sincerely,
Ankita Pandey
[protected]
[protected]@gmail.com

I have ordered 90 bags in 9 orders (10 bags in each order). But I received only 10 bags. I have reached out to meesho customer care many times for the refund. They have issued refund for only 3 orders and rest 6 orders they denied the refund, we lost refund of 16000/-. We claim 30000/- as the refund because of the mental pressure we have gone through and the loss.

We had discussion with meesho customer support for many times, but they were repeating the same comments in the incident, saying due to fair policy they can't issue the refund for the 6 orders.

We have approached customer care 12 times till now, and spent 10hrs on discussions.
Order ids:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

I have been mislead by the meesho support agent for running campaign telling me that I have free credits left and using my email ID to create and run campaign on my behalf subsequently charging me 1285 rupees on calling meesho support no solution was given and despite bad words were used by the sup

[protected] this is my ticket id, I have been mislead by the meesho support agent for running campaign telling me that I have free credits left and using my email ID to create and run campaign on my behalf subsequently charging me 1285 rupees on calling meesho support no solution was given and despite bad words were used by the support agent and on asking for senior support call was disconnected from their end this was absurd.

I recently ordered a product from Meesho (seller: Zaihabib) and received it the day before yesterday. Upon opening the package, I discovered that the product was completely different from what I had ordered. I immediately raised a return request with Meesho, but it was canceled, citing a "quality check failure" – despite providing substantial proof, including a video of the package being opened.

When I contacted customer support, they insisted that the correct product was delivered. However, when I requested proof, they refused to provide any and declined to escalate my complaint further. They simply stated that they could not assist me with the issue.

I made an order from meesho no.[protected] for which I made a return request and the same product had been picked up, but even after its pickup company refused to refund my amount.

I purchase order from meesho on 18th November and order received on my address 27 November when I received and checked the product I found product were totally different in product advertisement showing jacket with cap along with chain zipper pocket but which jacket I recieved in that without cap and only available open pocket. I initiated return request same day but from last November till now my pickup is still pending when I communicate with the customer care they just told me wait 24 to 48 hours simply, I'm very disturbed about my money 975 rupees . So today I want to inform you I got cheated by meesho app . I request you to please check and help me to return my money.

I have ordered glass baby feeding bottle and received them as broken. I also have photo and video o[censored]nboxing also.

Now when customer care agent is raising return request, first the guy comes after 4-5 day late instead of scheduled date and then he said that images attached in return request is of new product so return cannot be done, those images should be the broken one which you have got.

So raise return request again, i tried adding unboxing image and video but there is no option for us to add the same.
So I called customer care and explained him that return needs broken images, so plz raise new request with broken images. Again they have raised request with brand new product image.

And the cycle is going on from last 1.5 months. Now their app is not allowed me to raise return request stating that return can be requested only till 6-7 days after delivery.

My order no. Is:[protected]

I got call for meesho return Delivery partner asked for 2 items and I handed it over.
OrderID :[protected]
Then again one more return pickup call for the product I already returned!!! I called meesho then customer support asked to wait for 24 hrs

Now meesho says they can't do anything of we return extra product...

Definitely rating 1 star on play store with same scam they do

Hi Team,
I have order the product from the meesho but I have not received the product, even we have complaint against the courier team but the customer service agent misbehaved and they where rude.
Kindly, take against with messho and courier team from past 1 week they have not taken action against with courier team(28th Oct 2024)

I am writing to formally complain about the incomplete refund for my order of artificial plants from your platform. The order was delivered on October 9, 2024, but one of the products was missing, and I only received a single item.

Upon noticing this, I immediately initiated a return request for both the delivered and missing product. Unfortunately, my return request was canceled without any notification or explanation. I then had to reapply for a return request, and finally, the delivery person arrived on October 19, 2024, to pick up the returned item.

However, after the return process, I only received ₹181 out of the total ₹362 I had paid for the two products. When I contacted customer service, the agent assured me that the remaining amount would be credited to my Paytm account, but as of today, I have not received the refund.

I would also like to highlight that your agent mentioned the seven-day window has now passed, and they cannot assist further, which is extremely disappointing considering the ongoing issue and the delays caused by the system itself.

I kindly request that the remaining amount of ₹181 be refunded at the earliest. Please look into this matter as soon as possible, and inform me of the steps you will take to resolve this.

Thank you for your attention to this matter. I hope to receive the full refund promptly.

I had ordered rubber cap of size 25mm from meesho. I had selected option "only wrong/defects items returns" Because I never wanted to return that product except wrong/defects. In this I got 2 options, I can RETURN item if it's wrong/defective and i can EXCHANGE item for size/fit issue(1. Too loose, 2. Too tight, 3. Didn't like the fit).
So my issue is products is not wrong nor defective. I got what I ordered in good condition and quality so i can't return it but i can exchange it for size/fit issue.. when I tried to select option 2. Size is correct but too tight. it shows product is out of stock.. I couldn't proceed. So this is Meesho's problem not mine. In this case meesho have to take this product back.. Meesho/seller didn't mention that, if the product is out of stock then customer has to keep it to themself.. i can't wait till product get back into stock because I can return or exchange it till 21st October 2024.
Other shopping site like Myntra, Amazon have good policies. Please check once. They understand their customer better and have solution for every problem.

I am writing to report a discrepancy in my recent order from Meesho. The details are as follows:

Order Number:[protected]
Product Ordered: Steel Lunch Box
Product Received: Vegetable Peeler

I received a different product from what I ordered, which is unacceptable. I request your immediate attention to this matter as Meesho is not responding.

I have attached images of the wrong product and the original order confirmation for your reference.

Thanks & Regards

Sir, We order some dummy buddha Show pieces from Meesho site online but received damage pieces and same day we return the order and they were not taking back and giving excuses for not accepting the same
saying that Vendor is not accepting the product with in 20 hours of time

Request you pls check and verify and provide us either refund or provide the exchange of product in good condition

Order Id[protected]
Ticket Id[protected]

thanks...

I ordered UMAVRT 32 inch carrom board order Id #[protected], I received broken and damage item, same day I made a return, till now no courier boy came to take it back. But I am getting message in meesho, Delivery person is out for pickup but nobody came, after sometime meesho again sending message, your pickup was cancelled because your item already pickup by another courier, this is happening from the first day, So kindly help to get my refund. Thankyou

[07/09, 17:58] XpressBees: PICK-UP FAILED: Shipment with AWB [protected] from Meesho was not picked shipment picked by other courier. We value your feedback, and to provide it, please click on fb.xbees.in/jccdh253.
XpressBees.
[07/09, 18:14] XpressBees: Greetings from XpressBees!
Our Pickup executive made an attempt to pickup your shipment with AWB [protected], but unfortunately, it was unsuccessful shipment picked by other courier. We kindly request you to verify if the reason provided by us for non-pickup is accurate.

I have received damaged and incorrect product from meesho. I was requested for a return, pick up person saying not passing quality check. Then I called the meesho customer care and they said they will collect the product even if the color is different. But it's already 5 time pick up will came and saying the same thing. Also he said, so many facing the same issues, even if you complaint they will not bother. This is a very bad service by Meesho. I asked them to raise a complaint they said there is no option raise complaint. What answer is that. Not only this product, I have received another product which is totally different from what I ordered but the status of that product is not marked as delivered and if I want to return it is not showing any option because status is not changed. Seriously fed off with Meesho. They are doing fraud with the people. Please pickup your damaged and waste product and return my money

1. That on dated 08.07.2024, I have ordered a product, i.e., "Sh Pink Flower Maternity Gown/Kurta/Kurti/Dress amounting to Rs. 333/- (Rupees Three Hundred and Thirty-Three) from your company, namely, Meesho having order no.[protected] vide invoice no. lxe5t251846 and the same was delivered to me on 11.07.2024. But I have received a faulty product, the quality of the product was not good as it was a used product, consequent to which I have initiated a request to return the product and asked for the refund.

2. That, on dated 13.07.2024, when your delivery agent came for picking up the order, he cancelled the aforesaid request by mentioning the reason on the portal of your website that "return for this order failed quality check and has been cancelled", thereafter, I have received the message containing the aforesaid reason for not returning the product.

3. That I again raised thrice the same issue and requested to return the aforesaid product and also asked for a refund of my money amounting to Rs. 333/- but to the till date neither your company ready to return the product nor ready to refund my money, best reason known to you.

4. That I have made several complaints on your registered emails but no revert is given by your company. I will be constrained to take necessary legal action before court of law, if your company will not refund my money within 3 days.

Priyanka
[protected]

I ordered a dress, but received an old, used, and torn kurti instead. When I attempted to return the incorrect item, I was instructed to download the app. Upon doing so, I discovered discrepancies between the app and the website; my recent purchases were only visible on the website, preventing me from initiating the return process through the app.

Furthermore, I attempted to contact meesho customer service via phone, but all the provided numbers were non-operational. Emails to their customer support also went unanswered. In desperation, I found a number online, but the person I spoke with directed me to download WhatsApp and sent me a suspicious link. When I expressed my confusion, he began speaking rudely.

This experience has been extremely frustrating and disappointing. I request immediate assistance in resolving this issue and a full refund for the incorrect item sent to me.

Meesho order number,[protected]_1

Order id[protected]_1
Order placed for iphone 14 cover but recieved a samsung cover i have the unboxing video too but meesho support keeps on saying that they had verified that the product is delivered correctly if yes provide me proof and courier boy is not picking up too what a worst support nor they have a email support just one cont no but nor able to provide details too
Want my money asap