Micromax Informatics Complaints & Reviews

My mobile is in micromax service center since 2 months. and they says that company has not sent the parts. the part is inbuilt battery. Everytime i goes to service center they says came after 4 days.

Address of service center : shop No 2 & 3, Esteem Tower, Mumbai Pune Road, kharalwadi, Pimpri, Indrani Nagar, Kharalwadi, Pimpri, Pune, Maharashtra 411018, India

job no - 10320

Hello Team,

Because of some problem with my micromax smart phone, have submitted this to micromax customer care jajpur road, Odisha branch . I have submitted this on 27th January 2016 but not getting any response from them till now . Each time they are saying till will take 10 more days and all . its been 12 time i went to the CC office and more then 15 times called them but still same problem . They are not even responding to my queries .
I also try to submit complain through there website but not accepting complain showing server problem error .

I want us to take this email in high priority and acknowledge .

Complain details :
[protected]
bar code no :[protected]-21561133

Thanks,
Akshaya Kumar Swain
[protected]

Dear Sir,

I have purchsed mobile from Ganpati Mobile -Lucknow on[protected]

micromax Q324 3G serial [protected]

MOBILE battery are not working /headset . I have already compalint at ashiana service lucknow . But he has not given response . He has said to me u submit this handset for 10-15 days . if battery & headset will come . I inform to you .
If company can not provide service . why is making this type of mobile .

kindly replace my mobile . I am suffering in proplem till 16.09.2015


Regards
Sanjay K Gupta
Lucknow
[protected]

I really dissatisfied with micromax a 300 set. I bought the phone oct 2014. When i use the set heating pbm occures, they return the set and fresh mobile given, i bought A 300 only the reason features was excellent. Touch pbm arised when warrnty is going to end, suddenly submited in service center it takes 3 weeks to resolve the issue. I thought all pbms resolved .Now the touch pbm arised again . 2 nd time happening within 6 months. Now there is no warranty. I dont know what to do. I am realy sure i will not take any micromax product in my life nor suggest to any freind. I want to resolve the issue with my handset consider this as my complaint and do needfull

Sir/mam, it is my 3 rd time mail to micromax provider. Today they called me to make a deal with me, they told me my canvas express 2 which was damaged from service centr (Naihati) can't be ok in previous condition. So they r offring me a canvas selfie.

I dnt want this phone. I need my canvas express 2 back in preivious well condition. Do something plz. It wasn't expectd from micromax. Job sheet no. E[protected] . Now i cant contact with micromax head office. They called me today from this number- [protected]. Plz help me as soon as possible.

My model is e313 purchase on 22 dec 2015 and start using from 6 jan 2016.
After using 1 month i got some display problem.
I submit my handset to micromax service center - m/s sivas technology kanpur at 04/02/2016.
On 07/03/2016 they want to give a damage and old handset and i refused to accept . What i have to do?
My jobsheet no- n[protected] .

Dear consumer complaint team,
my self akash chaudhary i buy a brand new micomax mobile but within just one month i got problem in my head set as per the company committed they will resolve the issue
so i visit a micromax store in main puri and meet there executive and manager they took a mobile and committed that they will resolve this issue with in 15 days but after 45 days i didn't got any kind of response from there officer whenever i visit there or call they always said two days more
due to this kind of behavior i am frustrated and i have no option to do against this company like this you can not run the company


Regards,
Akash chaudhary
[protected]

I bought Micromax X-710 (Micromax – X710 – [protected]) mobile on 15th January 2016. Within 2 months Mic is not working properly. I approached your Authorized service Center at Kandanchavadai-Chennai-96. They told me to handover my Phone for next 10 days to change the Mic, because spares stock is not available.

After discussing with the executive (executive name - Nirmala) I have requested them to inform me once they received the spare. But they insisting me to hand over the phone for next 10 days, if not they request me to go for any other service center to recover this mic.

On above I have a doubt it’s that service center needs a Customer phones to raise a Spare Request?

I kindly request you to look on this issue and do the needful.

I am send a mail below mention email ID's

[protected]@micromaxinfo.com
phonecare.[protected]@gmail.com

Still now I have not yet received any proper reply from there.

My Doubit: it’s that service center needs a Customer phones (more than 14 days) to raise a Spare Request?

If the Customer handover the phone to service center for changing repair spare parts for more than 2 weeks, then customer lost lot. Is this your procedure?

I kindly request you to look on this issue and do the needful.

Please let me know for the further steps to recover my phone mic.

I want to know the status of the Job sheet for requesting Spare.

After complaining against micromax service cntr they had called me on 11.03.2016 from their head office. this is the number ([protected]) and they told me to wait for a day. now 3/4 days gone but no response from them. and I didn't get any call from their head office. now I need my phnone back with the proper and right condition. so, I can't wait now. I wanna highlight this "my phone was damaged by your service centr guys. it was for softwer update and they made my phone damaged. and 12 days gone I didn"t get my phone back."

I need my phone back. do something right now. job sheet number - E[protected]

Micromax x1850 mobile was not working correctly, that to problem is battery which contains charging less than of two days, in the phone network singals was also low while in the signal area also a it not getting, the vibration mode also not there atleast while in the driving also it diffcult so pls retifive the problems

I own a yuphoria mobile, a micromax product, i went to buy a battery of the phone, they were asking for 1550 rs but when i called yucare, they told me the cost was 500, so, plz look into the matter that why they are looting the customers at micromax checkpoint, guna

I had purchased the above mentioned Phone on 04-Apr-2015. Within 6 months of its purchase it started giving the charging problems and was not getting properly charged. I contacted the authorised Micromax center (Shri Laxmi Enterprises, G-1/3, 1st floor, Main Najafgarh Rd, Metro Pillar No. 673, Uttam Nagar, ND 110059), who, inspite of the fact that the phone was under warranty, charged Rs. 970 for its repair, stating that the Charging Pin doesn't come under warranty. Copy of the Service Invoice is enclosed. But again (within 5 months of repair), the phone is showing the same problem of not getting charged. On contacting the ASC again, we are informed that it will again cost us Rs 970, as there is no warranty for any repair work.

Now please guide me whether the behaviour, treatment and the charges of the ASC are correct or should I make a further complaint in some other Forum.

RAUNAK Negi,
B-703, NEELACHAL CGHS,
Plot-3, Sector-4, Dwarka, New Delhi 110078
email: [protected]@yahoo.com

I submitted my phone Micromax A311 for service center On jan-2016 which is in Pune, Chinchwad, Mobile in warranty. It almost two month over still i have not receive any call or feedback from company. Every time they said mobile is in under process, it will reach to you in 20 days. I dont what research are they doing on my mobile.
I think its my fault to believe on this this brand and purchase it.

job sheet no- W[protected]

Frustrated customer
Omkar T.

I purchase one mobile handset E311. As some problem came and I gave mobile for repairing but its more than 3 months . they haven't return my handset and they are not giving any positive result from their side. please help me to return my mobile back.

Hi,

25 janurary 2016
My micromax phone canvas sliver 5 q450 display was damaged. I talked to there customer care no:[protected] and they said that please pay 5900 and we will replace you phone in 7-8 days.

28 jan 2016
On this day i have did the payment via https://www.payumoney.com/ to micomax. As they have sent me an invoice to make payment. I am attaching the payment invoice below.

This incident took place on[protected], my phone, after changing my sim card, which is just two months old start asking for privacy protection unlock password to unlock, i took it to the authorized micromax service center at E-3, kalkaji, new delhi-19, but they said that this phone will require the change of mother board and i have to pay the money i.e., rs.3250 even when it is in the warranty period, they said that this is the user's fault . Kindly tell me is changing the sim only is the user's fault? and how this problem can be solved asap.

Hi,

I have submit my cell phone to micromax service center on[protected] due to battery problem & phone was on under warranty. Now i am trying to call customer care for last same 3 months but they are not responding about my complaint.

I think they are sposed to close thier company.
Can any one help to me about this complaint.

Many times I got refresh the phone it keep hanging suddenly all my app stop working and it hang means my pocket get empty 10 times I flash it but no result it not good phone please slove my problem

Sir mera mobile pichle 2 month se mera mobile service ceter me diya hua hai .aur service center wale bahana bana rahe hai. please sir iske regarding me koi kadam uthaye

I Ajeet Singh, my cell no-[protected].
Emai- ajeet.[protected]@gmail.com
model no- yuphoria yu5010.
Jobsheet date- 09/01/2016.
Jobsheet no- E[protected].

DEAR SIR, last 65 days my cell is under replacement in micromax services centre. they had told me that your cell phone will be replaced within maximum 20 days. but sir now it is 65 days more but no response from services centre regarding my phone status, when I call micromax customer care no
They give me a complaint no-MMX[protected] and told me that your cell delivered within 10 days, but not delivered. I again call micromax customer care no DT 04/03/2016 they give m another customer care no and complaint no[protected].
Sir can you please tell me this is realy acceptable for any customer.
Sir I need your help to sort out this matter because now they are not giving response to me correctly.

Please look into the matter..please help me .

Thanking you
Ajeet SIngh
14/03/2016.
[protected]/[protected]