Micromax Informatics Complaints & Reviews

Nov 19, 2016

Updated by Binay Kamila To,
Mr. Susanta Banerjee,
Territory Service Manager,
West Bengal
Micromax Informatics Ltd.
E-mail: [protected]@micromaxinfo.com
Mobile: [protected]
15th November, 2016

Subject: Intimation for action to be taken against grievance-cum-complaint redressal & clearance of claimed amount.

Dear Mr. Susanta,
Enough is enough. Being a reputed mobile phone company in India, please stop hide-and-seek with a genuine customer (here, me) & no more. Even you have taken more than 1 month (counted from your last reply through e-mail dated 05.10.2016) since the day you have responded (& more than a year since the day I deposited my gadget) to settle the issue. You (your company) have got enough time to take corrective measures towards customer grievance redressal. But it’s over in terms of the bitter relationship (that too has been converted by you) between a company and a customer.

Whereas,
1) I am a valid & bonafide customer, who purchased the mobile with the purpose of my personal use – mobile phone being an essential electronic gadget to keep onesel[censored]pdated & connected with the rest of the world,
2) The said electronic gadget went out of order/needed repairing-cum-servicing within the stipulated period of warranty,
3) The said electronic gadget was deposited twice at your authorized service centre (at Barrackpore) to get the said gadget repaired - first one being just a farce or a matter of befooling a customer,
4) You finally did not give my mobile back citing the reason of the said authorized service centre's authorization being deactivated,
5) My repeated communications over telephone & email has yielded no result - you did not pay heed to my grievance-cum-complaint-cum-requests,
6) You tried to transfer the responsibility to the then employees (Mr. Saiful & others) of that service centre,
7) When contacted the then employee (Mr. Saiful currently employed as Service Engineer at Infocus, 195, Barasat Road, near Syndicate Bank, Kolkata - 700122; Office Contact: [protected]), he again shouldered the responsibility upon you citing that he is no more an employee of Micromax - thus, in no way connected or to be held responsible for the reported missing of the mobile (or to find out the custodian of the mobile),
8) It appears to me to be the game of hide-and-seek – that you all started,
9) I approached the Assistant Director, Consumer Affairs & Fair Business Practices, 24-Parganas (North) R.O for the mediation and amicable settlement,
10) In spite of the initiative on the part of & repeated reminders issued by the Assistant Director, Consumer Affairs & Fair Business Practices, 24-Parganas (North) R.O, you did not turn up for the smooth settlement,
11) Finally, your e-mail revealed to the fact that the mobile is in the custody of the Mr. Saiful & others,
12) It is clearly understood to the fact that the then employees applied their deceitful practices & kept the mobile in their custody for the purpose of gainful profit (either for their own use or for the sale of the mobile) keeping the actual owner (here, me) in complete darkness extending utmost harassment for more than 1 year,
13) The motif & general concept of the then employees was that a customer (here, me) is sure to quit the legal battle to get his/her mobile phone back if harassment is extended or no reply is given and finally give up following up after couple of months - thus the same mobile will be their own without claim any more – a very tricky cheating practices being practiced by them,
14) I continued my fighting for more than a year incurring huge loss from my own pocket – thus could unearth the whereabouts of the said mobile,
15) Your irresponsible & casual approach towards settlement of the claim is quite shocking,
16) The attached final order from the end of the Assistant Director, Consumer Affairs & Fair Business Practices, 24-Parganas (North) R.O is self-explanatory. It has been crystal clear to me that you do not want to comply by responding to the office’s call for a mediation etc.
17) The Assistant Director, Consumer Affairs & Fair Business Practices, 24-Parganas (North) R.O has finally recommended to approach the appropriate forum for redressal,
18) The trust & reliance upon your company (& products) is no more reposed – as I had at the time of purchasing the mobile,
19) You have already been informed of a new phone (purchased) which I have been using,
20) I do not need another additional mobile (if replaced by you with a new one) for use,
21) I categorically specified earlier in my repeated communications for the refund along with amount towards compensation,

Therefore, I request you, through this last communication, to reimburse the claimed amount of Rs. 17, 583/- as on 22.05.2016 (the copy addressed to the Assistant Director, Consumer Affairs & Fair Business Practices, 24-Parganas (North) R.O reflects so). Adding to this, I am seeking compensation of additional Rs. 10, 000/- (total comes to Rs. 27, 583/-; rupees twenty seven thousand five hundred and eighty three only)) for the harassment further extended for another 6 months (since 22.05.2016). The banking transaction details are given below for the smooth, easy & convenient transaction at the earliest positively within 4 working days since the day of receipt of this communication by e-mail/postal service or by the end of this week (whichever earlier). Else, I will be compelled to approach the appropriate forum for legal action with higher amount of compensation (to be added for litigation cost, interest to be levied etc.).
I am herewith furnishing my bank a/c to get the issue settled in an amicable way & at this stage.
UCO Bank (Contai Branch) SB A/c no. [protected]
(in the name of BINAY KAMILA); IFS Code: UCBA0002382

Thanks,
Mr. Binay Kamila
([protected]@gmail.com)
+91 [protected]/+91 [protected]
Please find the enclosures:
a) The copy of complaint dtd. 22.05.2016 for amicable settlement addressed to the Assistant Director, Directorate of Consumer Affairs & Fair Business Practices, Barrackpore Regional Office, Kolkata – 700123
b) Final Order copy from the end of the Assistant Director, Directorate of Consumer Affairs & Fair Business Practices, Barrackpore Regional Office, Kolkata – 700123
c) Copies of job-sheets generated at the time of depositing the mobile set at the said Service Centre,
Copies forwarded for kind information & necessary action thereto at the earliest,
1) The honourable Minister-in-Charge, Consumer Affairs Department, Government of West Bengal, Kreta Suraksha Bhawan (3rd Floor), 11A, Mirza Ghalib Street, Kolkata – 700087
2) The Director (PG), Department of Consumer Affairs, Krishi Bhawan, New Delhi – 110001 ([protected]@gov.in)
3) The President, District Consumer Disputes Redressal Forum, Kolkata Unit – I, 8B, Nelie Sengupta Sarani (4th floor), Kolkata – 700087
4) The Assistant Director, Directorate of Consumer Affairs & Fair Business Practices, Barrackpore Regional Office, Kolkata – 700123 (adcafbp.cad.[protected]@nic.in)
5) National Consumer helpline ([protected]@nationalconsumerhelpline.in)
6) The Designated Official, Micromax House, 90B, Sector – 18, Gurgaon – 122015 ([protected]@micromaxinfo.com; [protected]@micromaxinfo.com)
7) The Right Based Approach Society, G-8A, 94/4, Patparganj Main Market, Mayur Vihar, Phase – I, Delhi – 110091 ([protected]@consumerredressal.com)