Micromax Informatics Complaints & Reviews

Hello, this is manish
i lost my micromax A311 on 12th feb 16 at 11 pm in bawana delhi, IEMI no is [protected], and [protected].


plz inform me on [protected] or mail me on [protected]@gmail.com

Sir,

I have submitted my Mobile phone Micromax A102, for the problem in handset to Micromax Service Centre at AAYUSH INFOTECH, Raipur, Chhattisgarh as on 14th of Jan 2016, they gave me Job sheet & revert that I will get back my phone with 8-10 days with resolution. I visited there 5 time after that, but till date they have not given my phone or any replacement of that. each n every time of my visit to center they said that It will take more 10 days each time, now after more than 1& half month is gone through, but they are not giving me any replacement.

Please resolve the same on priority. to my contact No. given below

Naresh Agrawal
Amapara, Raipur-492001
M: +91-[protected]
M: +91-[protected]


Thank you

My yureca mobil I was summit for ripeir at heera mobile care satna m.p. job seet no.[protected] on date 21/12/20015 but my mobile is not return after suevicing please inform me what reason.

Mobile give to micromax haridwr authorized service centre for repairing . still one month has complete but phone not get back.

Job card no.[protected]

Request to u plz do the needful asap.otherwise I'll going consumer Cort.

Regard
Birendar singh

Its is to inform you that my inbox mobile earphone is out of service somewhat due to some internal defect...Now sound is very low and unclear of this original lead...Also it is under warranty period of six month...as I purchased the set in the month of November...So I want to replace my accessory with a well functional and fresh one...please inform me what should I do in regard of this issue...I hope an immediate reply would be sent from yr side with complete procedure to replacement

Dear Sir/ Madam,

I have given my mobile micromax canvas Xpress2 for screen replacement on 26 dec 2015 in M/S Mobile seva in bangalore which is the authorised service center. Till now they have not return it back. when ever i am calling then they are saying that you will get the mobile after 10 days. Its already been 60 days they have kept the mobile with them. They are always saying the the mobile has been sent to the head office which will take atleast 10 days to come back. But its already more than 60 days gone. I am completely fed up with this type of service of micromax. Please help me out on this or at least suggest me what to do.

Find below details :

Service center Details:
M / S MOBILESEVA
#761, SAI MANSION, MARRAHATHALLI RING ROAD, NEAR MARAHATHALLI BRIDGE,
ABOVE ANDHRA BANK
BANGALORE- 560037
TEL:[protected]
Mobile No: [protected]

Job Sheet No: S[protected]

Mobile Details:
Model: E313 (BLACK & CHAMP)
IMEI/ESN No: [protected] / [protected]
Model Code: [protected]

Hi Team,

I was having yureka(YU) phone, its having display issues. Bar line is appearing on my phone.
I have visited to customer care on 08-Jan-2015 located at below address.

Name : M/S Planet Cell
Address : Building 1A, Survey No. 34A/5, Plot No. 1B, Nagar Road,
Wadgaon Sheri, Next To Inorbit Mall, Pune
Post Code : 411014

They have checked my mobile and identified display problem in phone
and spoke to me that we will send your mobile to company and you will
get your mobile phone at your mentioned address with in 1 months(30 Days).

For tracking they give me number - W[protected]-38177

I have drop many mails on mail id "[protected]@yuplaygod.com" and called the customer care, but every time they replied that you will get your device soon.

Its being more then 45 days, Still i have not received my phone.

Can you please help me to check the status of my phone with company and when i will get my phone at my mentioned address in form.

Regards,
Punit Dosi
[protected]

Sir I purchased MICRO MAX CANVAS DOODLE 4 product[protected] mega mobile stores after purchase 2 months the system automatically restarted continuously i reported this issue to our nearest (Vidyaranyapuram Mysore city ) service centre they are serviced 4 time but the same issue is repeated again and again i want to replace this product please solve my issue

My model no micromax A108 I can't download any apps and can't update also it tells that update for you tube cannot be downloaded due to an error(error retrieving information from server.(RPC:S-7:AEC-7XH4V-HPTF-JYKB2).its urgent please tell me what had happened.

Hi All,

I was bought Micromax mobile through online but the product was manufacturer defect product, so I was given to your service center on 14/11/2015. After 3months gone still I am not get my mobile yet. Request you to take necessary action and deliver my mobile soon

Mobile Details:

micromax canvas A290

My name: Jayachandran.P
My Number: [protected]

services center details:

M/S Ocean mobile care
Velachery railway station road
Velachery chennai-42
Mobile: [protected]/[protected]
Job sheet date 14/11/2015

Thanks,
Jayachandran.P

I purchased a micromax canvas spark in September 2015 and on 15december 2015 mobile phone was not swithced on so I have submitted to service centre and mobile be dispatched to head office for service and then I contact to service centre more than 50 times they only said that we can't do anything when the phone comes they will inform me bt I can't knew the actual status and I called customer care mote than 10 times because it was more than 2.5months so customer care executive told me that it will take more time and more again and again so please this is my request you to solve my issue and tell me the actual condition whenever I will get my phone back after service
My bill no.-N[protected]
Please take a quick action

Sir, hamne 2 months pehle micromax tab rajkot service centre pe diya tha one month ke bad wo tab repaire hoke aa gyaa bad me hamne check kiya to usme network ka problam tha to hamne vapas tab 15.feb.2016 ko shree ram mobile yagnik road rajkot ke service centre pe job sheet no. w[protected]-767 pe diya hai pls sir hamara tab pls replace new tab or replace our payment thank u

my contact no.+91 [protected]

The person to whom i m talking tells me that awaaz kat rahi hai...
While making a video with loud sounds...awaaz fatti hai...

I have talked to cus care people twice...no response...
I will never buy a phn of this company again...why cant it b repaired at local service center..disappointing

Micromax Tablet Model P470 with 1 year of warranty bought during March 2015, given for repair on 19th December, 2015,
Submitted At:
M/S Satguru Communication,
Shop # 1, Veeravati Palace, Bhoja Market
Sector-27, Noida, PIN-201301
GB Nagar, UP
Contact No.:[protected]
Under Warranty

but neither it has been repaired or replaced till date and it seems they are not interested to provide the service, they promise while selling a product.

Now more than 60 days have passed by, and for last 1 months or so, I've my self mailed @ Micromax Support multiple times with no result, I've called @[protected] once or twice every week for last one month, multiple tickets are created, and every time false assurance has been given to wait maximum of 15 days to get my tablet back. Till date, whenever I'm calling @[protected], different executives take up the call and ask me to wait 15 days and also they assure me every-time that my case is a priority, some one with higher rank of their department would call me back with in 24 hours, but that did not happen for last week or so.
Service center tells they have nothing to do with it. Micromax customer care is not providing proper info and delaying the case.

Now, after long 65 days, I don't have any other alternative other than filing a complaint after holing on so long patience and putting up with the harassment.

These are the complaints number generated during multiple calls:
MMX[protected]
MMX[protected]

These are the names of the executives who were unable to provide proper information other than false assurance:
Ansu, Priti, Suman, Arpit, Rishav and many other people

This is the reference ticket number given by consumer court on 25th February, 2016 to warn Micromax.
661537

Photo attachments are given below to prove my complaint.

Please help me to get my Tablet back repaired or replaced, if possible with proper compensation on the harassment, I've faced for so long.


Please find the mail communication with Micromax:
===============================================================
Require immediate status update for my P470 Tablet submitted 40 days ago under warranty
Inbox
x
Arindam Ghosh

AttachmentsJan 28

to info
JobSheet No: *N[protected]-7229*

JobSheet Date: 19/12/2015

Submitted At:
M/S Satguru Communication,
Shop # 1, Veeravati Palace, Bhoja Market
Sector-27, Noida, PIN-201301
GB Nagar, UP
Contact No.:[protected]
Under Warranty

Subject: It has been more than 40 days since I'd submitted my Micromax P470 Tablet. I had Called Noida sector 27 Service Center multiple times and physically reached for the status of the repair/replacement but no information provided. As they said complain has been raised but not entertained for my Tablet from the repair office.

Please take the problem ticket for repair my tablet into priority and revert me back as early as possible with current detailed status of repair/replacement or suggest me what should be my next course of action to regain my tablet back.

Therefore I expect immediate reply to my mail as it's too long period of time I'm putting up without rightful information.

PFA jobsheet screen shot for more details
Attachments area
Preview attachment MicromaxP470RepairRecieptSec 27 Noida Repair Center.jpg
[Image]
Micromax Support via freshdesk.com

Jan 28

to me
Dear Arindam,

Greetings from Micromax!!

Reference to your ticket id- 236778

Thank you for writing to Micromax.

We would request you to kindly reach to us on http://micare.micromaxinfo.com for your concern and our executive will get back to you shortly.

For more Information on Micromax Products please visit our website : www.micromaxinfo.com.

Assuring you of our Best Services.

Thanks & Regards,
Ankur
Micromax Care Team


236778
Micromax Support via freshdesk.com

Feb 24 (1 day ago)

to me
Dear Arindam,

Greetings from Micromax!!

Reference to your ticket id- 236778

Thank you for writing to Micromax.

We would request you to kindly reach to us on http://micare.micromaxinfo.com for your concern and our executive will get back to you shortly.

For more Information on Micromax Products please visit our website : www.micromaxinfo.com.

Assuring you of our Best Services.

Thanks & Regards,
Pooja
Micromax Care Team

On Tue, 23 Feb at 10:04 PM, Arindam Ghosh wrote:
Hi Micromax Team,

With reference to your below mail and as per provided suggestion/advice, for last 4 weeks or so, I've repeatedly raised request in http://micare.micromaxinfo.com/

But till to-date, there is no result and no progress. For first two weeks, micare executives had called me and and each time I was been given just oral assurance that by next two weeks, I would be given my repaired phone back. Thus, already another 4 weeks were gone and altogether, more than 60 days had passed by, without any result. Both Customer Care and Micare seem to be showing back with false assurance and repeated fixed oral communication without any detail whenever I call @[protected].

Please find different complain number raised in my knowledge:
Ticket id - 236778
complain Number: MMX[protected]


And on common sense, it's expected if a Micromax tab under warranty and beyond repair for more than two long months, a replacement with extended warranty should be given.

Re-pasting details for your quick review.
Please treat the mail with importance and escalation, by next week, I'll definitely reach Consumer Forum with proper complain and legal procedure as I've already waited longer than enough with utmost patience.

[protected][protected]---

JobSheet No: *N[protected]-7229*

JobSheet Date: 19/12/2015

Submitted At:
M/S Satguru Communication,
Shop # 1, Veeravati Palace, Bhoja Market
Sector-27, Noida, PIN-201301
GB Nagar, UP
Contact No.:[protected]
Under Warranty

Subject: It has been more than 60 days since I'd submitted my Micromax P470 Tablet. I had Called Noida sector 27 Service Center multiple times and physically reached for the status of the repair/replacement but no information provided. As they said complain has been raised but not entertained for my Tablet from the repair office.


PFA jobsheet screen shot for more details


On Thu, Jan 28, 2016 at 3:28 PM, Micromax Support wrote:

Dear Arindam Ghosh,

Greetings of the day!

Thank You for writing to Micromax. We acknowledge the receipt of your email and will respond back to you within 24 working hours.
Please note the reference ticket id - 236778

We appreciate your patience. For more Information on Micromax Products please visit our website www.micromaxinfo.com.
You can also reach our helpline number:[protected]Monday to Saturday between 09:00 am to 09:00 pm).

Alternatively, get connected with us at http://micare.micromaxinfo.com/ for quick resolution.

Assuring you of our Best Services.

Please do not reply to this email.

Regards,
Micromax Support Team

***This is an auto-generated email***

236778

================================================================

I am pointing out an incident that happened to my friend Renjith. He had given a micromax canvas A1 phone [IMEI no: [protected]] to the authorized micromax service center at Kottayam, Kerala on Dec 15, 2015 for repair.
Job code : S[protected].
Reference Number : SER[protected].
Ticket id- 235405.

Since he didn't receive any update for almost 2 months, he complained to the micromax help-desk. [Complaint No. MMX[protected]]. He even requested to return the same phone back if it can't be repaired. Not only the phone wasn't repaired, but also there was no response from their part till now.

So I request necessary actions to be taken at necessary levels at the very earliest to solve this issue. Also as a customer, I need the status of the phone by the earliest. It's now more than 2 months since the phone was given for repair.

Raised complaint for my 4k led tv by calling at [protected]. Picture double & flickering. Got call from multiple engineers but everyone were asking whether it's a demo/installation, when I say it's a service issue the they state will visit by next day and cut the call. After that no response, even they pick the call. Followed up with customer care and they state I've refused the service from the engineer.

I purchase last year micromax mobile model A177 it always got hang I sumitted to micromax service centre kalra mobile and computer in Bhopal mp and got job sheet no.NO[protected] date 2/1/2016 after I contact many time to service centre but they are not giving any response and micromax customer care also not giving reponse 53 days have past but they allways say your divice under process HELP

My mobile is dead duering reparing in care in warranty period . and now they returned my mobile without repaired . please solve my problem . contact no [protected]. My jobsheet no is W[protected]

Dear Sir/Madam,
I have purchased smart phone from Micromax above mentioned compliant i have already raised to customer care and service center. But not not yet resolved.
Sukhdeo Nimangare
[protected]

I bought a micromax handeset Q-450 on 9 sept 2015, after 2 months i had a problem in charging my handset.i registered my complain on 4 dec 2015.They told me to submit my handset to the near by MICROMAX SERVICE CENTER, i submitted my handset on 19 dec 2015.I was informed that my handset will be delivered within maximum 10 days.It has been more then 2 months till now i have not received my handset.now when i call the customer they say go to the service center and get a new jobsheet(complain sheet) from there and the service center members say that they have despached my faulted handset to the company because of which they does not have my handset and they cannot prepair a jobsheet without a handset.I just need my replaced handset.