Micromax Informatics Complaints & Reviews

PRODUCT FAILURE-COMPLAINT-MICROMAX LAPTAB CANVAS-ONLINE PURCHASE FROM INFIBEAM‏

I have purchased a canvas laptab of micromax, LT666, thro' infibeam online .right from the day 1 of the usage the battrey stood for 40 minutes only after full charging. but it is claimed in your website that the battery back up will be 10 hours.moreover, it takes morethan 7 hours for full charging.

of late, it has failed to start and a screen appears demanding the 'inserting a start up CD'.

KINDLY REPLACE THE PRODUCT.

ASHOK T
EXECUTIVE ENGINEER
TAMILNADU ELECTRICITY BOARD,
[protected]

Sir, I bought the product from Snap Deal, delivered to me on 28th July 2015 in brand new condition original box packed. on using it I found that the Sim card was fitting a little loosely in the slot. On 03rd August 2015, I took it to the service center m/s Mobile World, Mangalore, for service. Very unfortunately the device slipped from my hand and fell flat on the floor while I was taking it out from my bag at the service center.Entirely my fault. I then had to leave it at there for replacement of the Screen of the tablet which developed cracks, no other issue. The touch was working fine. I was told by the counter staff that it will be repaired with in 15 days and have to pay for the repairs. Okay by me. When I called them after 15 days I was told that the spares have not come from the company i.e. M/s Micromax . and was that I should call their consumer support office. So I called them on 03.09.2015 and talked to the officer there who gave me a complaint number which is mmx[protected] .and told that I will get my device in 15 days time.As I did not get it after that period I again called them on 23/09/2015 and asked about it. This time it was a new officer who again gave me another 15 days. Till today the spares are not received by the service center and my device is still with them untouched. Sir I am a 72 year old retired person and do not have the energy to run from pillar to post..I have not used the tablet even for 3 days after purchase. I wish I had not gone t the service center at all. Please help me. I have attached images of the invoice and the Receipt of the service center.--- M Gurudath Kamath Mangalore

Dear sir/mam, with the ref. no.(order no.[protected] this order no. yureka series is not working properly. its hanging badly and speaker sound is not proper and when i use to charge the battary its working on negative terms(battary decreases) due to this cause i am facing many problem due to this reasion.
please replace it as soon as or refund the money as your term and conditions. my yureka smart phone details are given below:

holder name. rajesh tiwari
-tin/vat no.[protected]
-cst no. [protected]
invoice no. hr-del[protected]

Dear Sir, My Mobile Handset complaints to Head office, consumer care to Heating problem but Mobile handset is not o.k. and my warranty is gone. So plz. Proceed one month warranty. Thank you bhishm kumar [protected] MOBILE HANDSET DETAILES Micromax a106 M_IME [protected] S_IME [protected]

Micromax Unite A106 Dear Sir, my mobile set Complaint's is over hitting. But not complete this problem in one month in survice Center Head office and my warranty is gone. so plz Proceed One Month Warranty in my mobile set. IMEI [protected] [protected] thank you

I have purchased my canvas spark just 2 month back ... due to some reason water entered om my hand set... so i took my handset to patel nagar delhi sevice centre on 10 september...that time they said, ..they will repair my hand set with in 7 day but now it is one month to complete still they are giving me date...

I submitted my micromax canvas nitro a310 on dated 14.09.2015 with reference No. N[protected] after elapse of more than 20 days i did not received any information about my handset. Life without phone is useless. Kindly repair my set urgently and send.

I bought Micromax canvas juice A177 October 2014, Item code: 014237, OrderNo.: [protected]. After buying it, With in first month it stopped working, there was no display. Same thing happened again again. Now this is the fourth time it has got a problem. I want a permanent solution for this please help...

I bought Micromax canvas juice A177 October 2014. After buying it, With in first month it stopped working, there was no display. Same thing happened again again. Now this is the fourth time it has got a problem. I want a permanent solution for this please help...

I had bought a micromax canvas A1 on[protected]. It worked well for a few days after which some terrible malfunctions surfaced.Initially, the problem The sim card wouldn't be read and the camera wouldn't launch. I contacted the certified micromax customer support center whose address is given below; m/s connexion tc[protected], 3rd floor, menathottam chambers, pattom, trivandrum, kerala pin:695004 ph #1:[protected] ph #2: [protected] I have now submitted the phone no less than four times for repairs. After each repair, some new defect crops up. Now, the problem is with the headset jacket. The customer service is also very poor. I have got fed up with the phone and the customer support and demand a complete refund of the mobile cost . Details of my purchase are given below: micromax canvas a1 model no:aq4501 imei 1:[protected] imei 2:[protected] Invoice no:B003013 My contact details: [protected]@gmail.com Ph#: [protected]

Dear Sir, I gave my mobile bearing model code SERMB0479 ITEAM NO WITHOUT ACC.A300(w) and IMEI /ESN NO [protected]/[protected] to M/S ARCADE WORLD, TARAJAN JORHAT, ASSAM.PIN 785001 for repair within warranty period on 30/09/2015.Now I want to know what is the position of my mobile and request you to repair the mobile as soon as possible. With Regards J N Hazarika Parijat Nagar, Club Road, Jorhat

Dear sir,

my name is shubham tiwari.i have micromax A350 mobile hand set.It is under warranty but in the hand set i am facing many problems like charging camera & hanging then i submit my phone 8/7/2015. micromax service center told me we return your phone with in 25 days but today 3 months(04/10/2015) has been completed and my phone in micromax service center.my problem not resolve.when i went micromax service center they all time told me.you will come after 10 days. please i want return my phone.

complaint id-N[protected]
IME [protected]
ITEM NAME-A350
MODEL-SERMOB0431
micromax service center-lagpat nagar, new delhi

Regard-
shubham Tiwari
[protected]

Pls help me my mobile is micromax canvas spark Q380 M-IMEI1:[protected] S-IMEI2: [protected] mobile batery has been damage. i want to purchace this new batery. new batery ke liye maine mere mobile ko najdik ke micromax service center nirog enterpricess kukshi district-dhar m.p. me 2 month se de rakha but aaj tak na to mujhe mobile mila hai aur na hi batery. my job sheet no[protected] hai aur me maine mobile ki batery ke liye complaint bhi ki thi complaint no mmx[protected] date 16.09.2015 ko darjh karwayi thi . maine kai bar aapke custmere care no [protected] pr virendersingh aur rahul kumar se meri bat huyi thi unhone mujhe 20 days me mobile dene ko kaha tha . me in dono se santust nahi hua in dono ne mujhe seniar officers ka call aane ko kaha but na to mujhe aaj tak kisi seniar officers ka call aaya aur na hi mujhe aaj tarik tak mobile mila. me bahut paresan ho gaya hu pls mujhe jald se jald mera mobile with batery dilaye warna mujhe aapke khilaf consumer court jana padega jiska jimmedar aap honge. thanks & regards From:- Sunil Gole System Administrators District & Session Court Barwani (m.p.) mobile:- [protected] [protected] email- [protected]@gmail.com

Respected Sir/Madam, Mera mobile, Brand Name= Micromax, Model no.= Q355, IMEI No. [protected], [protected].
Date 04/10/1015 time approximately 8:30am baje Mughalsrai railway station per se chori ho gaya hai.

please is Imei ko track karen our mera mobile search karne me help karen pleaseeeeeee pleaseeeeeeeeeeee

Ashutosh pathak
[protected], [protected], [protected]

Hi, This is Surojit.I am from Kolkata.I have perched a micromax handset i used my cell ph about 3 or 4 months after that i was facing lot of prob like 'hang, no reply display not working.etc...then after that i have submitted my cell ph in Barreckpore service center in the month JULY then they told me i have to submit my cell ph ok.After that they provided a job sheet no. Then after 20 days latter i had to visited on that center they told u have critical issue in ur cell ph so i have to submit ur cell ph to our head office then AGAIN thet provided me a job no ok and they told me it will take near about 1 month but after 1 month i went there they told me no information.Then i called to micromax service center in Head office. I spoke with Divya and divya provided me a complain no..here is the no-mmx[protected].Then she told me it will take 15 days after 15 days i called then again they told me 10 days after 10 days they told me AGAIN 15 days...So still i am not get my cell ph.PLZ PLZ PLZ look into this matter seriously.

My Micromax canvas fire a104 . his key touch is not working.then i go to micromax service center and say help us.he accept my phone but he says your phone is repair in 1 month.this not fare i wan my phone within 10 days.so please help me sir... My phone information is given below job id[protected] IMEI-[protected] IMEI-[protected]

Thanks & Regards Rajesh Saini M.[protected] Hema Group, 1/3 K.M Stone, Khandsa Road, Gurgaon. email id : [protected]@hemaengineering.com Website : www.hemaengineering.com From: Rajesh Saini [mailto:[protected]@hemaengineering.com] Sent: Saturday, October 3, 2015 3:04 PM To: '[protected]@micromaxinfo.com' Subject: FW: Mobile not Repair from one month Dear Rajesh, ticket id- 92225 today got my phone from your service center after one month.but not resolve my problem, now same network issue condition please solve this problem Thanks & Regards Rajesh Saini M.[protected] Hema Group, 1/3 K.M Stone, Khandsa Road, Gurgaon. email id : [protected]@hemaengineering.com Website : www.hemaengineering.com From: Micromax Support [mailto:[protected]@micromaxinfo.com] Sent: Saturday, September 26, 2015 4:28 PM To: [protected]@hemaengineering.com Subject: Re: Mobile not Repair from 20days Dear Rajesh, Greetings from Micromax!! Reference to your ticket id- 92225 We deeply regret the inconvenience caused to you. This comes further in reference to the issues faced by you with your handset, we apologise for the delay in regards to the repair of your handset. We would be able to resolve the issue with your handset in a short span as it is been taken care on priority by our repair team. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to Saturday between 07:00 am – 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Neha, Micromax Care Team. On Sat, 26 Sep at 3:09 PM, Rajesh Saini wrote: Dear sir/Madam I have A089 mobile. now this phone network issue from 3 months after change charging jack(already pay 350). many time repaired from your service center but not resolve my problem. now my mobile from 21 days already submitted on your service center, so please resolve my problem urgent basis. Pl.find the attachement of jobsheet and bill. Thanks & Regards Rajesh Saini M.[protected] Hema Group, 1/3 K.M Stone, Khandsa Road, Gurgaon. email id : [protected]@hemaengineering.com Website : www.hemaengineering.com 92225

Dear Rajesh, ticket id- 92225 today got my phone from your service center after one month.but not resolve my problem, now same network issue condition please solve this problem Thanks & Regards Rajesh Saini M.[protected] Hema Group, 1/3 K.M Stone, Khandsa Road, Gurgaon. email id : [protected]@hemaengineering.com Website : www.hemaengineering.com From: Micromax Support [mailto:[protected]@micromaxinfo.com] Sent: Saturday, September 26, 2015 4:28 PM To: [protected]@hemaengineering.com Subject: Re: Mobile not Repair from 20days Dear Rajesh, Greetings from Micromax!! Reference to your ticket id- 92225 We deeply regret the inconvenience caused to you. This comes further in reference to the issues faced by you with your handset, we apologise for the delay in regards to the repair of your handset. We would be able to resolve the issue with your handset in a short span as it is been taken care on priority by our repair team. For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to Saturday between 07:00 am – 11:00 pm). Assuring you of our Best Services. Thanks & Regards, Neha, Micromax Care Team. On Sat, 26 Sep at 3:09 PM, Rajesh Saini wrote: Dear sir/Madam I have A089 mobile. now this phone network issue from 3 months after change charging jack(already pay 350). many time repaired from your service center but not resolve my problem. now my mobile from 21 days already submitted on your service center, so please resolve my problem urgent basis. Pl.find the attachement of jobsheet and bill. Thanks & Regards Rajesh Saini M.[protected] Hema Group, 1/3 K.M Stone, Khandsa Road, Gurgaon. email id : [protected]@hemaengineering.com Website : www.hemaengineering.com 92225

Hello Team, I have bought Micromax Unite 2 A106 (IMEI [protected]) on 17- Feb -2015 and was working fine for atleast 6 months, then I started facing problem with the charging unit. Mobile phone did not charge properly and it did not power on without charge( Connected to AC supply). I reported this problem to Micromax service center (M/S SMART COMMUNICATIONS, ARNI ROAD, VELLORE, TAMILNADU - 632001) on 10/08/2015 and the job id[protected]-[protected] created for this. Service guys did some initial troubleshooting and told me that they have to send it to the head office for repair and it takes 3 weeks in general for repair. But after 1 month(15/09/2015) I had given a mobile which is not mine, when i asked about it they said only the motherboard has been replaced to repair the problem reported. However I don't believe their words, the mobile which I received looked awkward to me, the mobile cases had damage, scratch card was not there and even in the back side of battery cover IMEI no sticker had been replaced(some sticker job). The mobile which I was given looks like 2 year old phone and they never told me that motherboard had problem and it needs to be replaced. I reported this problem to the same service center (Job ID:[protected] ) on 16/09/2015 and asked them to give my original mobile but they filed the complaint simply and return the same phone after 12 days (28/09/2015) & they were saying they can't do anything about it. I refused to collect that mobile since I am not happy with the phone(2 years old), asked them to send it to head office and provide my original phone(in good condition), they had filed the new Job ID:[protected]-19422845 for the same. Now it's been more than a week, I have not got any update from the service center. I am fully disappointed with their service and behavior. Kindly look into this issue and provide the proper solution for this. Please let me know if you need any other details. Its been almost last 2 months since I reported the initial problem, I want my mobile back with good working condition. Thanks Suresh

Sir, 3 months ago due to touch problem i submitted my micromax mobile to the NEw Alipore service centre, Kolkata, West Bengal.They had promised to give it back within 7 days.They did not and when i called them they said its not done yet.After 2 monts they called and i went and to my surprise i got a dusty, scratched and a side of it broken.I complained that its not my mobile, but they refused to believe.It was the same model but i thik they are trying to give me a faulty piece of someone else.That mobile also had touch problems.After a lot argueing, they agreed to repair the broken part and touch, so took it back.Now since then another 1 month has passed, but they refuse to give it back saying its not done yet.How can they take so much of time?They are even refusing to give it back, and chaging money for that without repairing the touch.Please help.They replaced my good one for a faulty one.Help!!! From, Dwaipayan Das Kolkata West Bengal.