Micromax Informatics Complaints & Reviews

Given the phone on 17th september. Got a message thrice requesting me to collect the phone telling that its repaired. I went thrice, all the three times they said issue is not resolved and everytime i go they ask me to comeback after 15 days. My device is under warranty I don think that the phone will be set right though its under warrenty. Its a new phone.Kindly Refund. The product is with the service center chennai at Kadaperi Tambaram. model code -SERMOB0417 4911 display touch screen not working S[protected]-2688

Sir Maine led TV liya tha fab me Jo ki June me speaker khrab ho gya jb hmne compliant kiya to20 din bad technician aya Aur oh 250 rupye mang RHA that phir hmne use dene SE mana kr diya kyo ki hmra TV abhi warranty me h to phir oh bina bnay chla gya phir hmne tin mah me max 6 bar compliant kiya lekin abhi tk koi sunwai nahi hua care me phone krne PR care wale hounar ka no de dete h Aur phir jb hounar ke pas phone kro to hounar khta Jha mrji compliant kr le TV nahi banega hounar ka mob no [protected] h Aur care ka no [protected] h Aur jis nam SE compliant kiya h Maine madhumala Aur compnant registered mob no [protected] h

I noticed touchpad issue in month of July which was random in nature in beginning and within a week it became frequent and I was having hard time using phone as I was unable to access anything. Then i visited nearest service center and they collected phone and promised to give back in 10 days, then they promised 30 days and after having lot of verbal fight they gave my device after 45 days saying it's ready and working in condition, again in 24 hours noticed same issue, visited service center who did software update and returned phone again next day have to visit service center as software update didn't solved the problem. Now they collected phone again and asked to wait for another 1 month, as they are not able fix issue they tried to replace part 3-4 times. According to them this model have lot of issues as they are getting many complaints from users using this model. Have asked for replacement or refund but not getting answer and service center people behave so rude that they don't know being in customer service business how to handle situation and client. Please help on this matter it's been more than 2 months my phone is in service center and don't know how much more time they will take to resolve my issue.

Sir aapke yha meerut me ganga plaza par Jo micromax centre hai wha ke employees na to think tarike se bat karte hai aur na hi thik se kisi bat ka response dete hai .customer ko surf aur surf pareshan karte hai .m aapse request karts hu ki Aap unke khilaf sakht se sakht kadam uthaie.taki hum jaise aam micromax customer pareshan na ho .aur aapki company ka naam kharab na ho.agar Aap koi action nhi lete hai to majburan muje court se hi nyay Lena padega.mai aapke mobile set aur aapke c care centre se but dukhi hu.acchi service provide Karie taking Aam Aadmi pareshan na ho.muje consumer court Jane ke liye mujbur mat kijie .sir plz help me.. as possible...

Dear sir, Iam j.krishnamurthy, i was the one of customer of our micromax brand I was brought one mobile on18/06/2015 at BIGC (visakhapatnam, butchirajupalem nad x roads).my handset was very over heat and battery automatically dropped approximately 50% within 10 mints. I was given it 4 times to customer care service center in vizianagaram fro resolving my problem. They told me like your mobile sent to main branch, please come after 15 days for one time. Yesterday I was taken my mobile and refuel it till battery is full. After 5 mints it will convert very over heat and battery down up to 62% with out using of sim card.immediately I was going to service center and showing my mobile to concern person he told like tomorrow you will come and I Will give a another battery, after using of that battery day after tomorrow I will replace the mother board. Please told me sir how many times I will gong to service center, when it was using. so please resolve my problem as early as possible. battery no s/n[protected]V[protected] BATTERY MODEL--------S9111 MIME[protected]-------[protected] SIME[protected]--------[protected] Regards j..Krishna Murthy ph: [protected] [protected]

Once upon a time I was feeling proud that our Indian company Micromax is going to raise...but I realized fact why customer and people hate to purchase their phones...this Micromax is not at all releasing software updates .now I am using yureka plus and they have promise me that there would be weekly updates of software for my handset of yureka plus ...but still even one time also I didn't get that and whenever I am trying to updates system software it is simply saying that your system is up to date and make me fool every time I am trying!what to do with that..?that chairman is going to spend his time with unnecessary thing, I think so...!!! I am requesting Micromax chairman to concentrate on this issue and there are such more customers like me...everybody needs a wife off course but compared to that achievement is important...please keep this note in your mind sir... Krishna

I own mobile of your company which is under warranty till 28/9/15 and had problem in its ear piece, to get the same repaired I went to your showroom at Ambala cantt on 21 Sep but they refused to attend my complaint saying that Mondays are off days where as notice on the shop claims that they are open from Mon to Sat. Thereafter I visited again on Tue (22 Sep) at about 1230 Hrs and this time nobody was their to attend, also token service was also not working till 1:30 pm.Somehow I managed to deposit my set with them for repair and they told me to collect it back on getting confirmation from them which I got through sms on 24 Sep, however when I went to collect my set the attendant told me that it is still not repaired.It is not understood why a confirmation sms for collection was given when repairs were still pending thereby causing unnecessary harassment to customers. This unprofessional approach from such reputed company is very disheartening.

I own mobile of your company which is under warranty till 28/9/15 and had problem in its ear piece, to get the same repaired I went to your showroom at Ambala cantt on 21 Sep but they refused to attend my complaint saying that Mondays are off days where as notice on the shop claims that they are open from Mon to Sat. Thereafter I visited again on Tue (22 Sep) at about 1230 Hrs and this time nobody was their to attend, also token service was also not working till 1:30 pm.Somehow I managed to deposit my set with them for repair and they told me to collect it back on getting confirmation from them which I got through sms on 24 Sep, however when I went to collect my set the attendant told me that it is still not repaired.It is not understood why a confirmation sms for collection was given when repairs were still pending thereby causing unnecessary harassment to customers. This unprofessional approach from such reputed company is very disheartening.

for any documents contact me at [protected]@gmail.com

I had purchased micromax handset on 21.10.2014 for rs 11500 which get stopped working after 4 days then i visited to service centre then after few days i got handset
again handset stopped working again i visited micromax service centre.
still i am wandering to micromax service centre but not getting proper handset
service centre canged my handset but still same problem i am facing with this handset also.
i am fed up due to visiting sevrel times to service centre i had purchased handset for my comfort but it was become a hell for me

I have given my micromax mobile for service to the M/S SRI PERUMAL COMMUNICATIONS, MADURAI-625001 on 01/08/2015 the job sheet no 18729255.
On 22 nd of August 2015 I received a call from them to send the mobile to head office to repair / Replace the mobile under warranty with in 20 days. I accepted. Still now I have not received the mobile. When can I get the mobile? What could I say when my friends ask about the mobile. Can I spread Indian company is BAD. I wait for your replay.
Thank you.

My cell phone Micromax A94 has been in service center twice and for 3months of duration. It's in warranty period and it's touch is dysfunctional... Led has black screen all the time. Camera is not working on either side. Charger jack is loose. I am really disappointed with the service of micromax and is built. I had to keep the phone i the service center for three months now in its warranty period. I am without phone right now and fully frustrated. I want a replacement within 5 days of time. Or else I shall go to consumer forum ask for refund. Please do the needful at the earliest . I am waiting for a reply.

My name is Amit Kumar Pandey, I have Micromax canvas 2 A110 since 2 years. This phone is ultimate, thanku for the lovely phone. From last few days there is some software problem in this same phone and i m not abke to use the phone. I tried to call customer care approx 100 time but every time you charge me for the call and after 10 second call automatically got disconnected and i was really pissed of that time because i want to fix my phone as soon as possible. Toll free no- [protected] Customer Care No- +[protected] Email Address- [protected]@micromaxinfo.com I tried on the above phone and email address no but there is no response from your side. If that time i have money then surly i go for the new phone (other brand) but due to some reason i do not have the enough fund to buy new phone. And now i will never suggest any one to go for the Micromax. In your service centers they keep the phone for 10 to 12 days for the simple software update so i did not allowed to do that. So i have to take my phone to the local mobile shop and they charge me 500 rs for the software issue. Sir this is an really serious issue and i need a meaning full reply on this e-mail otherwise i will take this issue to the consumer court. Thnx and Regards Amit Kumar Pandey #[protected]

I had purchased micromax mobile model noE455 canvas nitro 4g but after 15 days only mobile was not working properly it automatically get restart and get switched of several times a day i had visited the micromax. World address -teleport. 27/1 ashok nagar. Jail road from which i have purchased my mobile they dosent give me proper response and send me to service centre at service centre they updated my mobile. And return the mobile saying that now mobile is ok and doesn't provide me the job card but same problem still persist i had visited the store and several times but no one is giving me the proper response and solution to the problem it has not been even a month and ph is getting the problem i want to get my set replaced my no [protected]

I hv purchased a micromax mobile model a 350 before 6 months. Bt after using for four months my handset hv some prblm in software. For tht I submitted my mobile with micromax service centre in gurgaon named shree sai telecom. They promised me to repair or replacement of the set within 20 days. Bt it passed about 3 months there is nothing happen. Jobsheet no is No[protected] dated 1st July 2015.plz take appropriate action.

Dear, I submit my micromax mobile in krishnanagar service center (M/S National Telecom .Raja Road, Krishnanagar, Near Krishnanagar Academy School, Nadia - 741101) due to my touch is not working, its took almost 45 days, till now i did not get my mobile back and they did not recive my call and also not giving any information on that. my service registation number is[protected]. I need my mobile back as soon as possible. Its urgent . thanks in advance.

Dear Sir,

I bought mobile around 5-9-15 but in my Mobile CDMA Internet and network is not there. I have visited Micromax Service Centre They said it takes 30 days for repair or solve my problem. I want to comlaint if my mobile is defective then 1) why Quality Checking is not done before handover to customer 2) If mobile is defective then why customer is wait for 30 days? Why Micromax Co is not providing New Mobile with proper checking.

It is totally customer harassment and wasting the time of customer.

Sir, I deposit my smartphone micromaxQ380(spark) to Mobile Service Point named service center in Kanpur U.P. for repair on 27/08/2015. it was dead when deposited and after 10days I got back and found new problem it's speakers both front and back are in very bad condition and service center employees had keep saying that I will get it soon. Also when I deposit my sppark 4th time on 16/09/2015 they said it will take maximum 10days now they again extending the time limit . I have my CA exams in november2015and I had to watch classes on my mobile since exams are very close so kindly provide it to me as soon as possible.

There customer care centre respond with a standard reply and do not provide any information. There grievance also mention the same e-mail id that means you have no option to approach if not satisfied. Its a third class company as far as services are concerned. Jobsheet no. W[protected] dt. 08/08/2015

From: Suraj Kr. Raj [mailto:[protected]@jetsmartis.com] Sent: Monday, September 14, 2015 11:26 AM To: '[protected]@micromaxinfo.com' Subject: Un-believable service from Micromax Hello, I am Suraj K Raj bearing Micromax A177 IMEI No - [protected], [protected] from Bhubaneswar, ODISHA. I purchased a new Micromax A177 on 20/11/2014 . And I have gifted the same to my Brother .(S. S Pattnaik) After six month o[censored]se the display of this mobile was not working, And He had given the same to M/S Mobile Zone, Nayagarh ( Authorized Micromax Service Center) on 1st June 2015 . They have taken the time up to 7 days to repair the same . After continuous follow-up for 3 months and 10 day . They handed over the mobile to me with same issue . They are telling they need some more time to resolve the issue . Again I have returned the mobile to them . Now the situation is forcing me to take legal action against Micromax Attaching the Job sheet and Bill for reference . 1. I don’t want any clarification from you, Just need a new mobile within 2 days from this email dated . 2. In case I am not getting any response, I will never intimate you again, I will just take necessity action against you . Even I know the legal, Pl. consider this as a warning email . Myself Suraj K Raj is running a Pearson test Center in Bhubaneswar also doing external auditing with reputed client in Bhubaneswar and Kolkata . I have an experience in documentation auditing for last 5 years . Dear Sir/ Madam, if this is how you are dealing to customers, it’s very sad that you are spoiling the name of brand MICROMAX . He faced all these above problems in his service. He had much bad time due to these un-professionals. All these things makes his business to undoing and also a lot of precious time was wasted. Literally I feel like never to go for Micromax again! Hoping for a quicker action, Regards, A disappointed Customer :: Suraj K Raj And got a reply From: Micromax Support [mailto:[protected]@micromaxinfo.com] Sent: Monday, September 14, 2015 2:12 PM To: [protected]@jetsmartis.com Subject: Re: Un-believable service from Micromax Dear Suraj, Greetings from Micromax!! Reference to your ticket id- 76266 We apologize for the inconvenience caused. We would like to request you to coordinate with the service center for the same and resubmit the device and get the job sheet for further assistance. If you face any issues at the service center you are requested to kindly call us on customer care number. And also like to inform you that replacement is only available within 7 days from the date of purchase after the service center finds any manufacturing defect. For service centre details you may visit the website: www.micromaxinfo.com or You can locate your nearest service centre by sending message to ASCCity Pin code to [protected] (*Charges Apply) For more Information on Micromax Products please visit our website : www.micromaxinfo.com. You can also reach our helpline number:[protected]Monday to Saturday between 07:00 am – 11:00 pm). Assuring you of our Best Services. Thanks and regards Vikram Micromax Care Team

Imei: - [protected]
Jobsheet no: - n[protected]
Jobsheet date : - 14 / 08 / 2015

I, amit sharma have purchased a micromax phone i. E micromax canvas spark q380 on 2 aug, 2015. After few days it has some problem. So i show the phone to micromax care of palwal, haryana. But they are unable to solve the problem. They said to me phone will go to the company for repair for 15 days.

But still i did not get my phone. Whenever i call to the mocromax company for my phone or micromax care they said after 15 days you will get your phone. But still after approx 1 month i did not get my phone. They are annoying me.
Now i dont understand what to do.