Micromax Informatics Complaints & Reviews

I have bought micromax A106 online, but after few day I have found that its switched off/on button is not working, so I gave it to near by micromax service center, after 30 day they repair it and gave me back, but after repair I used this only for 2 day and again I found that its on /off button is not working, this happened twice with me and the service is very poor. Still my phone is not working properly.

Dear sir, I am Ranjeet Kumar had deposited the Micromax Unite 2 A106 phone to (Micromax Mobile Service Center – Sector 27, Noida. Address: Shop No. 1, Ground Floor, Dharampali Palace, Near Vinayak Hospital, Sector 27, Noida, 201301. City: Noida, UP Mobile Number: [protected] Phone Number:[protected] Email: [protected]@mmxcheckpoint.com) on 24 April 2015 having job sheet no- N[protected], but still the phone had not been repaired/replaced till yet, after continuously follow up they didn't give satisfactory response. I have been mailing to micromax as well as service centre but there is no response since may 11, 2015. So please let me intimate when my phone will get repaired and handed over to me.. Regards, Ranjeet Kumar

I had a display issue with my phone and had to surrender the phone to a service center close by my place (SANA SERVICE CENTER, MADURAI). It has been almost 15 days and I am yet to receive any response. I contacted the MICROMAX support center in a week's time, from the date when I gave the phone for service and I was told that it would take 30 days. I was unhappy with the response and tried again in another 7 days. The rep told me that it would take another 30 days. THIS IS WHAT I HEAR EVERY TIME! I would like to escalate this issue to the highest level possible so that it gets addressed. I am not the only one with such complaints. I have included links for similar complaints below, http://www.consumercomplaints.in/?search=micromax-a065 Complaint reference number: MMX[protected]

Mobile model No A63..IMIE no [protected]...Initially it was giving several problems like hanging, not responding, net issues etc..It was given to your auth service centre and the same was corrected and returned after 3-4 weeks. Again it started giving the same problem. The complaint was registered on the company complaint satisfaction call. However to my dismay the problem still persists and is causing acute problems in my daily working. Again the service centre (at Shri Ram Towers..prop. Mr Anand Johri, Lucknow) was contacted and the software was formatted and reinstalled. However the problem has increased rather that getting some solution. again on the visit we were told to deposit the set and in turn some service set shall be provided, this committment was again not honoured and problem stil persisits. Request you intervention in solving my long pending agony. Trust i will get some remedy/relief soon.

my phone facing problem application don't update. my phone getting error insufficient memory. my set no. canvas doodle 3 A 102. so I approached to kalka ji service centre in delhi E-3 kalka ji . Before accepting my phone he told me it will take man-made 25 days, my surprise i am saying keep on changing dates otherwise you aarange any cell phone untill recover my cell phone . he was saying problem has not been resolved by them. one thing is clear micromax service center is very third class quality. i was purchased my phone 17-jun-2014. after 2 month hanging problem started and after few month all application aren't updated . your services provider was saying that we are good services provider .how can we trust you on purchasing high end phones of micromax ?? please as soon as possible recover my phone .

I bought an Micromax LED TV from Rishikesh and the shop keepr says that the buyer buys Micromax products at his/her own risk and hence no replacement. People know that their products ar of less quality etc etc. I registered my complaint with Micromax costomer care but the routine reply ' ur complaint will be rectified within 24 hours"...Any way to get it replaced without taking recourse to consumer court...

MAINE DATED 13/05/2015 KO MICROMAX KA MOBILE MODEL NO. A106 LIYA THA 23/05/2015 KO JAB MAINE APNA PHONE CHARGE PAR LAGAYA TO DOBARA ON NAHI HUA OR MAI SHOP PAR LE GAYA SHOP KEEPAR BOLTA KE SERVICE CENTRE CHALE JAO SEVICE CENTRE WALO NE MERE KO RS. 3000/- CHARGES LAGENGE TO APP BATYA PHONE MAI GWARNTI KIS CHIJ KI HAI KAYA OMPANY MAI KOI DAM NAHI HAI pls ans. [protected]

I have purchased a new mobile phone named micromax yu-yureka model number-A05510 three months ago exclusively from AMAZON.IN ... But unfortunately the display and touch screen of the aforesaid mobile phone got damaged and completely broken. However as routine procedure and formality, i made several visits to the authorized service centre in my own respective city to purchase and replace the display respectively.. but i subsequently failed in all my attempts because of non-availability of the spare parts of this specific model...then i contacted customer care center and registered a formal complaint of the same and gave all the required details of the damaged mobile... but to my disappointment, no action has been taken till date to resolve my issue...then even i posted online queries and complaints regarding the same but there too i was neglected as a regular and esteemed customer... Further i made a request by calling on this number[protected], that too 3-4 times, as i was forced to do the same because of no action taken on ur part...i even tried to contact the customer care helplines viz. {1) [protected], 2) [protected] 3) [protected] } through my mobile number but the numbers are not working and consequently i was unable to establish a contact with the appropriate authorities, due to which i am suffering badly for last 2-3 months and subsequently lacking in my communication circle & efforts which is also affecting my professional life too!! So, it is strongly requested to ur good self to kindly resolve my issue at an earliest and arrange a call with me by the representative o[censored]r appropriate authority to discuss the issue in detail and subsequently send the the required spare(touch/display) of the aforesaid mobile phone, immediately... for this purpose, i am sharing my details once again Sd/- R.K. TIKOO C/O Trikuta Apartments, sector-4, extension Trikuta Nagar ...pincode- 180012 JAMMU CITY (J&K STATE) (M):- +91-[protected] PHONE MODEL- YUREKA (A05510) IMEI NUMBERS:- [protected] & [protected]

Sir, With due respect, I Balaram Meher At-Ghodaghat Para, Po/Ps-Sonepur, Dist-Subarnapur State-Odisha, Pin-767017. I purchase a Micromax canvas-2 A120 Colors in Amazon market place on date-02.07.2014 after use few months my device are getting problem. I go to our nearest Service center and submit my device they are solved my problem and after one month this mobile are shown same problem. I go our nearest service center many time last month my device are getting dead and not switch on then finally i submit my mobile on date-23.03.2015 at Balangir Service center they are send my mobile Delhi Service center. After 10days i call Micromax Service support and known my status of my mobile they are answer me whether not repairing possible and time bound 30days we are provide a new device but they are not give to me a new device and i received my mobile on Dt. 08.05.2015. After a new problem are found on my device this device display liquid are damage and look faded. Then i submit my mobile our service center. Even they are say we are send your device Delhi Service center. In this context, i request to you kindly my handset are remain one month warranty and the problem Re-Solution are not proper and many months are taken Delhi service center and many time are found different problem. So, I request replace my device.

Mobile gave for repair on 19.03.2015. Called customer care, got answer that job sheet closed so cannot say current status. They even couldn't say mobile is repaired or not. Job sheetn no. s[protected] Model. Canvas knight A350 Mobile. [protected], [protected]

1 week ago my phone got Bluetooth connectivity problem canvas a315, so I approached to Niagara mansion micromax service centre guwahati.. Before accepting dey told me it will take man-made 7 days, n to my surprise dey kip on changing d dates whenever I used to call dem for my phone.. Today I received my phone from dem, n they told me dat my phone is Allright nw, but nw d problem has not been resolved by them.. Now my question is when u guarantee for d best service for d micromax phones, is this d best service u r providing??? I tuk my phone in January thus year n within six months laggings started to show now how can we trust u on purchasing high end phones of micromax??

On 21/05/15 at around 12 noon, I approached 'Samarth Telecom Shopee' (Authorised service center of micromax), with my phone, model no. A110Q, for repair/replacement of speaker, since it was not working properly. Prior to submitting my phone for repairing/replacement, i'd checked the speaker in front of the employee, Mr. Akash Thakeray, & confirmed that the speaker was not working up to the mark. I was told to wait, no job sheet was issued for this work. After 10 to 15 min, my phone was handed over to me. To my surprise, on switching on the phone there was no display on the screen. When I enquired about the display, their reply was that they have changed the speaker & the display was not damaged by them. I was disturbed & did not leave their office & called my father who arrived there around 01:30 pm. The person sitting at the delivery desk was rude, & said that he was the owner of Samarth Telecom Shopee & was not responsible for display not working & did not allow us to leave without payment of Rs.200 towards replacement of speaker for which they had made their tax invoice No. 567 dated 21/05/15. Feeling helpless we left their office paying them Rs 200.00 and tacking back a damaged phone. The same day afternoon we approached the Devlali Camp Police Station for complaint. The officer incharge at the police station advised us to lodge our complaint at Sakharwada police station at Nasik. However, we refrained to lodge the complaint because of tireness and since we had to leave for out of town the next day morning. The next three days i.e., 22/05/15 to 24/05/15, I was out of town. On 25th, my father spoke to Satish Jadhav, the owner of Samarth Telecom Shopee, who advised my father to submit the phone & he will do the best possible to put right the phone. Accordingly, my father visited their office & got the job sheet made for display problem. Now, their reply is awaited. I fail to understand that, when I had handed over the phone in working condition with diplay getting on, to which their employee, 'Akash Thakeray', is a witness & the CCTV camera footage, if availaible could be seen as a proof of working display, how come the diplay gets damaged when the phone is still in their custody & they deny accepting that the display has been damaged by them. In view of the above I feel that I am entitled to get my phone back in working condition at no cost since the fault had occured when the phone was in their custody. Please help me in this case. Jayesh Narsinghani A1, Satnam Soc, Lam Road, Devlali Camp, Nashik 422 401

On 21/05/15 at around 12 noon, I approached 'Samarth Telecom Shopee' (Authorised service center of micromax), with my phone, model no. A110Q, for repair/replacement of speaker, since it was not working properly. Prior to submitting my phone for repairing/replacement, i'd checked the speaker in front of the employee, Mr. Akash Thakeray, & confirmed that the speaker was not working up to the mark. I was told to wait, no job sheet was issued for this work. After 10 to 15 min, my phone was handed over to me. To my surprise, on switching on the phone there was no display on the screen. When I enquired about the display, their reply was that they have changed the speaker & the display was not damaged by them. I was disturbed & did not leave their office & called my father who arrived there around 01:30 pm. The person sitting at the delivery desk was rude, & said that he was the owner of Samarth Telecom Shopee & was not responsible for display not working & did not allow us to leave without payment of Rs.200 towards replacement of speaker for which they had made their tax invoice No. 567 dated 21/05/15. Feeling helpless we left their office paying them Rs 200.00 and tacking back a damaged phone. The same day afternoon we approached the Devlali Camp Police Station for complaint. The officer incharge at the police station advised us to lodge our complaint at Sakharwada police station at Nasik. However, we refrained to lodge the complaint because of tireness and since we had to leave for out of town the next day morning. The next two days i.e., 22/05/15 to 24/05/15, I was out of town. On 25th, my father spoke to Satish Jadhav, the owner of Samarth Telecom Shopee, who advised my father to submit the phone & he will do the best possible to put right the phone. Accordingly, my father visited their office & got the job sheet made for display problem. Now, their reply is awaited. I fail to understand that, when I had handed over the phone in working condition with diplay getting on, to which their employee, 'Akash Thakeray', is a witness & the CCTV camera footage, if availaible could be seen as a proof of working display, how come the diplay gets damaged when the phone is still in their custody & they deny accepting that the display has been damaged by them. In view of the above I feel that I am entitled to get my phone back in working condition at no cost since the fault had occured when the phone was in their custody. Please help me in this case. Jayesh Narsinghani A1, Satnam Soc, Lam Road, Devlali Camp, Nashik 422 401

i bought canvas Android one from amazon.in on 9th oct 2014 iMEI/ESN no.[protected]/[protected]. 1. with in 3 months battery back up was reduced to 30 mins after full charging . battery was replaced after 10 days. 2. after battery replacement a new problem arrived no net work connection. the PCBboard was replaced after 30 days i got it on 30th april 2015. 3. then after 7 days the phone started hanging up with no display on screen i again went to service center with new job sheet no.[protected]-16834494 dated 25.05.2015 with another 15 to 20 days of time period. kindly change the handset or i have to go to consumer court ASHISH DHINGRA [protected] [protected]@rediffmail.com

Hi.. I m anil nehariya from indore. Maine apna mobile kuch problem ki wajah se indore micromax service centre pr diya tha to unhone kaha ki iska motherboard change hoga ise company bhejna hoga ek se dedh mahine ka time lagega halaki itne time me cell chhodna nhi chahta tha bt mere paas koi option nhi tha after one month maine apna cell le liya jo problem thi wo eha pr check kr li thi aur solve ho chuki thi lekin jb main ghar aaya to night me maine dekha ki mere mobile ki volume key break thi aur next day sunday tha to off tha main monday service centre pahucha to wha k head ne kaha ki repite me hai to company to ab krke nhi degi isme kuch 750 rs ka kharch hoga wo company nhi degi aur main apse bhi koi charge nhi le rha hoon isme meri pocket se paisa lgna h phir bhi main apko krwa dunga aur phir bola ki 7-8 din baad le lijiye, usne phir se 8 din tk cell rakha jb main lene gaya aur mujhe mere hath me mobile diya gaya to main jat se pehchan gaya tha ki yeh cell mera hai hi nhi kyuki kafi light weight aur naya sa lg rha tha meri baat wo manne k liye taiyyar hi nhi the aur mere paas bhi aisa koi proof nhi tha ki main ye show kr saku isliye main wha se ek job sheet ki koi lekar aaya jisme mobile ka IMEI no tha aur mere mobile purchasing bill pr bhi IMEI no hai jb mobile maine unko diya to unki job sheet ka IMEI no aur mere bill ka IMEI no same hai maine socha agr yeh IMEI no mobile ka mere is cell pr display ho jayega it means yeh hi mera mobile hai iske liye maine net se IMEI no nikalne ka number nikala aur us number ko dial kiya to jo IMEI no aaya wo mere bill se aur jobsheet ki copy se alag tha. Isse pahle bhi main sure tha ki ye cell mera nhi hai but ab confirm ho chuka hai is tarah se unhone frod kiya aur phir yeh jata rhe h ki- "ek to humne apni pocket se paisa lga kr apka mobile thik kiya aur aap hume hi blame kr rhe ho." Pls do something. My original mobile IMEI no is [protected] [protected] Handset name- Micromax A-114 Purchasing date- 21 april 2014 After giving service centre changing IMEI no [protected] [protected] Pls take some action against micromax service centre indore. Specially wha ka jo head h reparing n sab dekhta h i think jain sir kuch aisa hi naam hai. Pls reply me. Indore service centre address- Yashwant plaza Opp. Railway station indore MP Tin- [protected] Indore- 452001 Tel:[protected]

I am susanta kumar sethy, my micromax mobile model is A76. IMEI/ESN NO= [protected]/[protected] MODEL CODE=SERMOB0318 I have given my mobile to M/S sai mobile shoppe, OM shree Swati Manor, A WING 103, N.C.K.K ROAD DADAR WEST MUMBAI, MAHARASHTRA, PIN-400028, TEL=[protected] for repairing because my mobile was not power on. so they had taken my mobile & gave me a jobsheet and told me they will contact later about how much repairing cost will take. Then they called me after two hour and told that your mobile motherboard is damaged so you have to replace it with new one and the cost is Rs.2250. Actually I had bought my mobile on 12th jan 2014, then in that year july month my mobile was defected, but mistakely i had shown my mobile to private shop outside, they also cheated me then finally I came to your customer care and your person told me that motherboard damaged. So i replaced the motherboard with new one & they charged me rs 2800 because the mobile seal was broken. so again time how motherboard was damaged. So kindly look into the matter and help me.my cell no is [protected]

Dear Team, please read the below communication with your team via mail. please real chain mail. I am very upset using your phone. What time I can collect my device? Because your 30 days limit expiring tomorrow. And who will extend the warranty of phone? Please let me know. Thanks & regards Shankar Upadhyay Extn.No.82768 From: Info [mailto:[protected]@micromaxinfo.com] Sent: Tuesday, May 26, 2015 12:24 PM To: 'Shanker Upadhyay' Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Mr. Upadhyay, Greetings from Micromax!! We would like to inform you that warranty of your device can be extended only after you collect your repaired device from the service center. For information on any Micromax products our customer helpline number:[protected] is operational from Monday – Saturday (except National holidays) between 10:00 am – 06:30 pm. Assuring you with best of our services and we value your association with us. Thanks & Regards, [protected]@Care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Monday, May 25, 2015 5:41 PM To: info Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, Please let me know how to extend the warranty period of my phone. Because out of 6 month the phone with you for 2 month for repair. And resolve the issue as early as possible as per your commitment of 30days. because your 30days criteria expiring day after tomorrow. Thanks & regards Shankar Upadhyay Extn.No.82768 From: Info [mailto:[protected]@micromaxinfo.com] Sent: Monday, May 25, 2015 5:30 PM To: Shankar Upadhyay Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Mr. Upadhyay, Greetings from Micromax!! We sincerely apologize for the inconvenience caused to you. We like to share with you that we had already registered a complaint for your concern, we are re-escalating your concern to our escalation team to resolve the case on priority basis. We request you to co-operate with us. We once again assure you of our complete support. For information on any Micromax products our customer helpline number:[protected] is operational from Monday – Saturday (except National holidays) between 10:00 am – 06:30 pm. Assuring you with best of our services and we value your association with us. Thanks & Regards, *Micromax Care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Monday, May 25, 2015 1:24 PM To: info Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, On Saturday I got a call from your side and your representative told me it will take more 20 days. I don’t know what r u doing with my phone. The phone with you from April 27 2014 means it already 29 days passes. When I register first complaint they assure me will give you the phone in 30 days now your 30 day limit expire tomorrow. You are requested please return my handset on priority. Because I am facing lots of problem without phone. Thanks & regards Shankar Upadhyay Extn.No.82768 From: info [mailto:[protected]@micromaxinfo.com] Sent: Saturday, May 23, 2015 12:48 PM To: Shankar Upadhyay Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Mr. Upadhyay, Greetings from Micromax!! We apologize for the inconvenience caused. This is in context to your mail below, we have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon. We appreciate your patience with us in understanding the matter. For information on any Micromax products our customer helpline number:[protected] is operational from Monday – Saturday (except National holidays) between 10:00 am – 06:30 pm. Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax Care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Friday, May 22, 2015 5:55 PM To: info Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, Any update of my phone. Thanks & regards Shankar Upadhyay Extn.No.82768 From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Thursday, May 21, 2015 12:47 PM To: 'Info' Subject: RE: Phone Micromax Canvas night A350 Black gold not working To Micromax, I have filed case against the company in consumer forum (Complaint no. is C2C_05_5344) and if the service center “Rapid Communication” (located at Ganesh Nagar, New Delhi) don’t deliver my phone within next 2 days then a legal notice will be sent to you as it is limit of my patience and I cannot tolerate any of this nuisance any further. Kindly request you to act on my request or else the legal case will be filed against you. Thanks & regards Shankar Upadhyay Extn.No.82768 From: Info [mailto:[protected]@micromaxinfo.com] Sent: Thursday, May 21, 2015 10:36 AM To: 'Shanker Upadhyay' Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Mr.Upadhyay, Greetings from Micromax!! We request you check from service center for the same, also you may call us from there in case you are facing any issue. For information on any Micromax products our customer helpline number:[protected] is operational from Monday – Saturday (except National holidays) between 10:00 am – 06:30 pm. Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax^Care From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Wednesday, May 20, 2015 3:58 PM To: info Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, Today I got a call from your side to change hand set. Your representative told me about new set. Can you tell me the set name. Thanks & regards Shankar Upadhyay Extn.No.82768 From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Wednesday, May 20, 2015 12:27 PM To: 'info' Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, Can you tell me the priority timeline? The phone with you from last 24 days. I don’t know how much time you required to repair one single phone. Each and every time your wrote me a same line we are doing it on priority. It you are unable to resolve the issue please let me know. Thanks & regards Shankar Upadhyay Extn.No.82768 From: info [mailto:[protected]@micromaxinfo.com] Sent: Wednesday, May 20, 2015 11:37 AM To: 'Shanker Upadhyay' Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Mr.Upadhyay, Greetings from Micromax!! Please accept our sincere apologies due to delay in services. We have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us regarding your case. For information on any Micromax products our customer helpline number:[protected] is operational from Monday – Saturday (except National holidays) between 10:00 am – 06:30 pm. Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax Care! [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected]------- From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Tuesday, May 19, 2015 11:31 AM To: info Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, It is already 22 days passes out of 30 days. I don’t know you are repairing my phone or preparing a Jet Plain which is taking so much of time. Please resolve the issue as soon as possible other wise I am moving to consumer court this is my final mail to you. Thanks & regards Shankar Upadhyay Extn.No.82768 From: Info [mailto:[protected]@micromaxinfo.com] Sent: Tuesday, May 19, 2015 11:22 AM To: Shankar Upadhyay Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Mr. Upadhyay, Greetings from Micromax!! We highly apologies for the inconvenience caused due to delay in service and forwarded your complaint to concerned team for further course of action. Also like to inform you that we have forwarded your case to our team for priority closure. For information on any Micromax products our customer helpline number:[protected] is operational from Monday – Saturday (except National holidays) between 10:00 am – 06:30 pm. Assuring you with best of our services and we value your association with us. Thanks & Regards, *Micromax Care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Saturday, May 16, 2015 10:13 AM To: info Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, What is the status of my phone? After 20 I got a call from your side and they ask me what is the problem in your phone? I don’t know what you are doing. I have mention all the things in my mail. You are requested please resolve the problem as soon as possible. Thanks & regards Shankar Upadhyay Extn.No.82768 From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Thursday, May 14, 2015 6:07 PM To: 'INFO' Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, I can u tell me the patience time line? my phone with you from last 18 days you telling me take patience. I agreed the line mentioned by you that replacement can be done within 7 days of purchase only from the place of purchase after the service center finds any manufacturing defect but I think the phone contain the manufacturing defect. I have used so many phone before this but I have not faced that kind of problem. I have purchase phone 6 month before but the phone equally shared by micromax and me, means it is with you 2 months out of 6 months. That’s why I am asking to change the phone. I again request you to change my phone as soon as possible because I have no time to visit your service center again & again. Thanks & regards Shankar Upadhyay Extn.No.82768 From: INFO [mailto:[protected]@micromaxinfo.com] Sent: Thursday, May 14, 2015 5:59 PM To: Shankar Upadhyay Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Mr. Upadhyay, Greetings from Micromax!!h We apologize for the inconvenience caused. This is in context to your email below, we have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon. We appreciate your patience with us in understanding the matter. Also like to inform you that replacement can be done within 7 days of purchase only from the place of purchase after the service center finds any manufacturing defect. For information on any Micromax products our customer helpline number:[protected] is operational from Monday – Saturday (except National holidays) between 10:00 am – 06:30 pm. Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax.Care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Wednesday, May 13, 2015 2:46 PM To: info Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, Any update. Thanks & regards Shankar Upadhyay Extn.No.82768 From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Monday, May 11, 2015 4:04 PM To: 'Info' Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, I am unable to understand why you are taking so much of time to resolve the issue. I request you to please change my handset as soon as possible if your team unable to find the reason to repair. This is my last intimation to micromax team. I don’t want this set again in my hand. Please change this hand set because I have purchased this set 6 month before and this set with your team for repair for more than one and half month. Whenever I discussed with your customer care team each and every time I get the answer from your customer care team it will take 30 working days to repair. I don’t know why your team taking to much of time to take the decision for changing the hand set. Earlier I have used Samsung phone if I got the problem in handset they will provide me in same day or next day but your company, as you know very well how much time they are taking. Thanks & regards Shankar Upadhyay Extn.No.82768 From: Info [mailto:[protected]@micromaxinfo.com] Sent: Monday, May 11, 2015 1:47 PM To: Shankar Upadhyay Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Mr. Upadhyay, Greetings from Micromax!! We sincerely apologize for the inconvenience caused to you. We like to share with you that we had already registered a complaint for your concern, we are re-escalating your concern to our escalation team to resolve the case on priority basis. We request you to co-operate with us. We once again assure you of our complete support. For information on any Micromax products our customer helpline number:[protected] is operational from Monday – Saturday (except National holidays) between 10:00 am – 06:30 pm. Assuring you with best of our services and we value your association with us. Thanks & Regards, *Micromax Care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Friday, May 08, 2015 5:53 PM To: info Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, I am regularly following with your team regarding my phone through mail and telephonically. But I am not getting any satisfactory response from your side, after 12 days I got a call from your side and your representative told me it will take 7 to 10 days more this is not acceptable for me. Please resolve the issue as early as possible because you know how I am managing my day to day activity without handset. waiting for your earlier response. Thanks & regards Shankar Upadhyay M.No.[protected] From: Info [mailto:[protected]@micromaxinfo.com] Sent: Tuesday, May 05, 2015 4:35 PM To: Shankar Upadhyay Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Mr. Upadhyay, Greetings from Micromax!! We regret for the inconvenience caused to you. We would like to inform you that we are working on your case for priority closure and shall get back to you with the updates once your complaint will be resolved. Hence, kindly allow us some time in order to resolve the matter upto your satisfaction at the earliest. We assure you to provide qualitative repairs after thorough checkups at our repair facility. For information on any Micromax products our customer helpline number:[protected] is operational from Monday – Saturday (except National holidays) between 10:00 am – 06:30 pm. Assuring you with best of our services and we value your association with us. Thanks & Regards, [protected]@Care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Monday, May 04, 2015 10:03 AM To: info Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, Last one week I am regularly following with your customer care Team about the status of my phone. But I am still getting the answer you will get this phone repair in one month which is highly unacceptable. You are not giving me any satisfactory answer about my phone. There is no other way for me to move to consumer court against you. Waiting for your earlier response. Thanks & regards Shankar Upadhyay M. No.[protected] From: info [mailto:[protected]@micromaxinfo.com] Sent: Friday, May 01, 2015 2:38 PM To: 'Shanker Upadhyay' Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Mr.Upadhyay, Greetings from Micromax!! We apologize for the inconvenience caused. This is in context to your mail below, we have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us soon. We appreciate your patience with us in understanding the matter. For information on any Micromax products our customer helpline number:[protected] is operational from Monday – Saturday (except National holidays) between 10:00 am – 06:30 pm. Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax Care! [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected]------- From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Friday, May 01, 2015 9:47 AM To: info Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, Waiting for your response. Thanks & regards Shankar Upadhyay Extn.No.82768 From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Wednesday, April 29, 2015 1:37 PM To: 'info' Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, Can you define the few day definition? As discuss with your customer care team they told me that it will take 30 to 40 days. which is highly unacceptable and doubt it is policy of your company to make the customer wait for so long. Kindly to take the matter on priority to provide the solution as soon as possible. Thanks & regards Shankar Upadhyay Extn.No.82768 From: info [mailto:[protected]@micromaxinfo.com] Sent: Wednesday, April 29, 2015 1:32 PM To: Shankar Upadhyay Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Mr. Upadhyay, Greetings from Micromax!! We apologize for the inconvenience caused. This is with reference to your e-mail wherein you have enquired about the status for your handset. We would like to inform you that we have shared your concern with our operational team for the quicker resolution of the complaint. As per the company policy, we does not provide stand by handset. We appreciate your patience and would request few days time to keep you updated on the status. We would like to thank you in anticipation of your continued patience and co-operation in resolving the issue with us. For information on any Micromax products our customer helpline number:[protected] is operational from Monday – Saturday (except National holidays) between 10:00 am – 06:30 pm. Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax Care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Tuesday, April 28, 2015 6:33 PM To: info Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Team, Thanks for the response. Please let me know How much time will to take to get this repaired or replaced? Requested you to confirm the time line at the earliest. As you are aware the phone is important in our life and my work suffers when it is not available so if you cannot provide with an urgent solution to this then at least provide me with a back-up handset in the meanwhile. Looking forward to your reply. Thanks & regards Shankar Upadhyay Extn.No.82768 From: info [mailto:[protected]@micromaxinfo.com] Sent: Tuesday, April 28, 2015 2:19 PM To: Shankar Upadhyay Subject: RE: Phone Micromax Canvas night A350 Black gold not working Dear Mr. Upadhyay, Greetings from Micromax!! We deeply regret the inconvenience caused to you. This comes further in reference to the issues faced by you with your handset, we apologise for the delay in regards to the repair of your handset. We would be able to resolve the issue with your handset in a short span as it is been taken care on priority by our repair team. Please find the complaint no. MMX[protected] for further reference. We appreciate your patience with us in understanding the matter. For information on any Micromax products our customer helpline number:[protected] is operational from Monday – Saturday (except National holidays) between 10:00 am – 06:30 pm. Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax Care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Shanker Upadhyay [mailto:shanker.[protected]@indiabulls.com] Sent: Tuesday, April 28, 2015 10:26 AM To: info Subject: Phone Micromax Canvas night A350 Black gold not working Dear Team, I have purchased Mobile Micromax Canvas night A350 Black gold IMEI [protected] Model code: SERMOB0431 in November, 2014. In the period of six month the mobile has been sent for repairing three times in your service center with same problem i.e. display touch screen not working. It is very bad experience with me to use your company mobile. You are requested to replace my mobile or replace all parts of mobile as early as possible. Because I have no time to visit your service center again and again. The last complaint no is N[protected] dated 27.04.2015.otherwise I would be left with no option but to file complaint against you in consumer court. Purchase bill copy and complaint copy of service center is attached for your reference. Looking for an early resolution to the problem. Thanks & regards Shankar Upadhyay M No.:-[protected]

SIRJ, I HAVE BUY A MICROMAX CANVAS GOLD A300 FROM SNAPDEAL ON DATED 12 JAN. 2015 INVO. NO . AB4A88/14-15/730, NAME, CHETAN LAKHOTIA, OFFICE NO. 5, AMARDEP COMPLEX, SARDARPURA B ROAD, JODHPUR, MOB. NO. [protected], FROM THE BEGNING APPROX AFTER 10 DAYS MOBILE WAS RESTART AUTOMATICALLY AGAIN & AGAIN, APPROX 4-5 TIMES IN A DAY, THAN AFTER I WAS CHECKED THIS MOBILE SERVICE CENTRE, THEY FORMAT THE MOBILE & GIVE ME, BUT PROBLEM IS AS WHERE, PLEASE DO NEEDFUL REGARDING THIS, BCZ. I AM STOCK BROKER & MOBILE IS MORE IMPORTANT FOR ME, SERVICE CENTRE SAYS ITS OK, BUT TILL NOW MOBILE IS RESTART AGAIN & AGAIN APPROX 5-7 TIME IN A DAY, REGARDS

I have given my mobile for repair at Tamanna Infotech – Andheri(mumbai) on 24/04/2015. Today is 26/05/2015 still the issue has not been resolved and not getting proper update.I have bought this mobile just 5 Month back.This is really a frustation. Slip No:W[protected] Request you to please hand over my mobile immediately or provide us the new mobile.

canvas nitro a311 is a device with maximum hadware facilities that costs aroun 12000 .a device that has very much batter hardware functionlaty than other phones within same range. but why android lollipop udgarde is not officially rolled out for this phone till now. how ever cheap mobile sets of canvas are getting the update.