Micromax Informatics Complaints & Reviews

Dear Sir, I had purchased a 40 inch LED tv before 1-1/2 month. After purchasing this LED tv, there was a problem in it. For that, i had complaint to Micromax Customer Care on 15/01/2015 and they told me that within 48 hours, the complaint would be resolved. But still, no one has come to solve the problem. I am continuously calling to the engineer but he is only giving me a promise from 1 month, but not interested to come to my house. So, i have decided to lodge a complaint against the service. Do the needful. Name: Umesh Soni Place: Kanhan, Nagpur Mob no: [protected] Complaint No: Mh[protected]

My phone model no CG666 with complain of numbers not saving to phone book and voice call not supported when cdma call is made was deposited on 13/12015 with job sheet no[protected] at M/S RIXXIM SERVICE CENTRE. The phone was returned to me on 14/2/2015. First on being delivery of my phone I found my phone was used for quite a few days as it had call logs of more than One week. Secondly I found all the previous problems remaining with it even after one month of repair. This phone was repaired four times before as well for the same problem in 3 months. I want to ask is it only fooling customers by service centre personal. The reputation off micromax is being dented.

Micromax Canvas Juice a77 (white) model was submitted to the Micromax authorised Service center at Shalimar Bagh, Delhi on 21/01/2015 vide Job sheet N[protected] due to change the motherboard of the handset. As informed by the service engineer form Shalimar Bagh, Delhi the phone is sent to company for repairing as they could not resolve the problem. But till now I have not received any information from the local service center.Further the warranty period of the phone has been expired on 16 February 2015. It is requested to kindly look into the matter for early repair/replacement of the phone. Regards Ankush Gupta [protected]

I have purchased Micro max Mobile on 24 October 2014, IMEI / ESN NO.
[protected]/[protected].This mobile was not working from
13.01.2015 and I had given your repairing centre at Mira Road under Job
Sheet No. *W[protected]* Dt. 13.01.2015 & on 23.01.2015 they returned us in same condition .On 24.01.2015 I had given to your repairing centre ay Borivli West under Job Sheet No. *W[protected]* Dt. 24.01.2015 After repeated follow up with them, they told me that they have sent this mobile
to the company office and they will send me new mobile.I am very much
surprised to see the after sales service of INDIA, S NO. 1MOBILE
COMPANY.I am suffering from last more than one month and still I have
not received my mobile.Please send my mobile immediately in working condition

on 18th november, 2014.I have given my tab in bhikaji cama place micromax service center .i got my my tab without repaired and in bad condition from the service center and they have broken the screen also and internal parts are also dead of the tab . Again i submitted tab in the same service center but they are roaming me from last 4 month.so please take some action against the service center so that i can get my tab as soon as possible.my jobsheet no is NO[protected].

I have deposit my handset to micromax care centre before 15 days. Till now they dont have any information about my handset to get back to me.I just purchase Micromax A350 before 2 months. This company is just .You should be banned.I purchased your most expensive handset 7 you people dont value your coustmor.

i am having micromax mt500 phone was not working properly so i gave it for repair under warranty on 14 feb at micromax authorised service center(novelty enterprices) for the 3 time till the date company is not giving my phone back in the duration of 1 year warranty phone was kept by company for 3 months who will give my 3 months warranty back i have already make a complaint on akosha.com but they also not replied

HI Team, I bought micromax canvas A210 on January 2014 and by September 2014 its power off button was not working. I have given it for service at Deprosys technologies chennai for warranty service. They told like it will take maximum 45 days to complete the service. But when I called after 45 days, service center people told like the phone is at company. The same drama went for above 90days. By January 2015 mid they have provided me a hand set and told like its a new one. But when I checked, that handset had some videos and photos of some other person, so confirms that it is not new and it belongs to some other person. Also when I tried to charge it it was not charging. And again I submitted same phone in service center and this time also they told like phone is having motherboard issue. I talked to head of micromax service center chennai and demanded for replacement of handset. But the company is not willing to provide new handset and they are compelling me to receive that second hand set. I am pasting the mail chain happened in between me and company below this mail. Revert me for for further details. I will provide Please help me to solve the issue. Regards Sajan [protected][protected][protected]----- Hi Team I have received phone after the service. But it was not my phone because it is having different IMEI number. When I checked that handset again some problems are there as I am not able to charge it. When I checked with the service center team, they told like it is motherboard issue and need some service and they have given new job sheet. Now Service center people are telling that they have done service on the phone and its working fine. I issue existed for last 4 months. I don't have any trust on the phone have given second time and can't accept it. So as per the below mail responses, Please do any of the options 1. Replace with fresh box piece hand set(Canvas A210) or higher versions available now in market 2. Give back my old phone with same IMEI number and same case and good working conditions. Other wise I will be forced to go to consumer court against Micromax services. As per the rules of micromax, total days of servicing is 25 Days. For my phone it took nearly 4 months.(given on october 7) Old IMEI number(My phone):[protected] Old Job sheet number: N[protected] New phones IMEI number: [protected] New Job sheet number: N[protected] I don't want the new phone given to me because it is second hand it belongs to some(Saw others photos and videos in it) Take this as a very serious issue. Please respond ASAP. Solve the issue ASAP. For more details go through the below mail chain. Regards, Sajan K | 254170 Wipro Technologies | Chennai | Mob:+91 [protected] From: service superfon <service.[protected]@micromaxinfo.com> Sent: 02 February 2015 10:34 To: Sajan K (WT01 - Banking & Financial Services) Subject: RE: ****Mobile not yet Received after Service Dear Sajan, We would like to inform you that according to the mentioned job sheet no - N[protected] your case is close, so request you to check with service center . If in case you face any problem you may contact us for further assistance . As we have already updated you that replacement is only confirmed from the service center after diagnosing the handset, if the device is having a manufacturing defect within the 7 days from the date of purchase from the place of purchase . For further assistance you need to check with the service center . For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax.Care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: sajan.[protected]@wipro.com [mailto:sajan.[protected]@wipro.com] Sent: Saturday, January 31, 2015 7:04 PM To: service.superfone; info Cc: [protected]@mmxcheckpoint.com Subject: Fw: ****Mobile not yet Received after Service Hi team, Please don't reply as in below mail(usual words). I have received phone after the service. but its not my phone because it is having different IMEI number.When I checked that handset again some problems are there as I am not able to charge it. When I checked with the service center team, they told like it is motherboard issue and need some service and they have given new job sheet. So as per the below mail responses, Please do any of the options 1. Replace with fresh box piece hand set(Canvas A210) or 2. Give back my old phone with same IMEI number and same case and good working conditions. Other wise I will be forced to go to consumer court against Micromax services. As per the rules of micromax, total days of servicing is 25 Days. For my phone it took nearly 4 months.(given on october 7) Old IMEI number(My phone):[protected] Old Job sheet number: N[protected] New phones IMEI number: [protected] New Job sheet number: N[protected] I don't want the new phone given to me because it is second hand it belongs to some(Saw others photos and videos in it) Take this as a very serious issue. Please respond ASAP. Solve the issue ASAP. Regards, Sajan K | 254170 Wipro Technologies | Chennai | Mob:+91 [protected] From: Superfone <service.[protected]@micromaxinfo.com> Sent: 29 January 2015 10:53 To: Sajan K (WT01 - Banking & Financial Services) Subject: RE: ****Mobile not yet Received after Service Dear Sajan, We sincerely apologize for the inconvenience caused to you. We like to inform you that we have forwarded your details to concerned team for further course of action. We agree that the usual high standards of our services were not met in this instance, but we will make sure this would never be happen again. For any further Assistance you can contact us on customer care number: [protected] Assuring you with best of our services and we value your association with us. Thanks & Regards *Micromax Care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: sajan.[protected]@wipro.com [mailto:sajan.[protected]@wipro.com] Sent: Wednesday, January 28, 2015 6:34 PM To: service.superfone Cc: [protected]@mmxcheckpoint.com Subject: Fw: ****Mobile not yet Received after Service Hi Team, Please give update on below issue ASAP. Also I am not able to track the status of phone as service center not provided me with new JOB sheet. Regards, Sajan K | 254170 Wipro Technologies | Chennai | Mob:+91 [protected] From: Service superfone <Service.[protected]@micromaxinfo.com> Sent: 13 January 2015 18:07 To: Sajan K (WT01 - Banking & Financial Services) Subject: RE: ****Mobile not yet Received after Service Dear Sajan, We apologize for the same and like to inform you that we have forwarded your details to the concerned team for further course of action . Also like to inform you that replacement can be done within 7 days from date of purchase and place of purchase if authorized service center confirms any manufacturing defect . For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax.care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected]-------- From: sajan.[protected]@wipro.com [mailto:sajan.[protected]@wipro.com] Sent: Tuesday, January 13, 2015 5:47 PM To: service.superfone Cc: [protected]@mmxcheckpoint.com Subject: Fw: ****Mobile not yet Received after Service Hi Team, I have gone to and enquired with chennai micromax service center(Deprosys Technologies) and got the information that the phone which came after service has same issue as before and they have resent phone back to company for reservice. So please look into the job sheet ASAP. Job sheet no:N[protected] Mob No: [protected] If you are not able to service it properly as before, Please Replace the hand set. It has been more than 3 months this issue is existing. Please do needful. Regards, Sajan K | 254170 Wipro Technologies | Chennai | Mob:+91 [protected] From: superfone <service.[protected]@micromaxinfo.com> Sent: 03 January 2015 12:32 To: Sajan K (WT01 - Banking & Financial Services) Subject: RE: ****Mobile not yet Received after Service Dear Valued Customer, We really apologize for the inconvenience caused to you due to delay in services. Like to inform you that we have forwarded your details to the concerned team and they will be contacting you shortly. For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax Care! [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected]------- From: sajan.[protected]@wipro.com [mailto:sajan.[protected]@wipro.com] Sent: Wednesday, December 31, 2014 1:04 PM To: service.superfone Subject: Re: ****Mobile not yet Received after Service Hi Team, I got a message from Micromax service that my mobile have been repaired and can collect from service center. But when I called the service center chennai(Deprosys Technologies) they are telling that mobile is not yet repaired fully and have some more repairing need to be done. Please let me know what is the use the message Micromax service had sent to me. Please look into this issue ASAP. This issue is existing for 3 months and please replace the handset if the repair is not possible. Job sheet no:N[protected] Regards, Sajan K | 254170 Wipro Technologies | Chennai | Mob:+91 [protected] From: Service Superfone <service.[protected]@micromaxinfo.com> Sent: 19 December 2014 16:15 To: Sajan K (WT01 - Banking & Financial Services) Subject: RE: ****Mobile not yet Received after Service Dear Valued Customer, Like to inform you that your case has been highlighted to concerned department so that case can be closed on priority. So request you to co operate with us. For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, ‘Micromax Care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: sajan.[protected]@wipro.com [mailto:sajan.[protected]@wipro.com] Sent: Thursday, December 18, 2014 1:32 PM To: service.[protected]@micromaxinfo.com Subject: Re: ****Mobile not yet Received after Service Hi Team, Please update... Regards, Sajan K | 254170 Wipro Technologies | Chennai | Mob:+91 [protected] From: superfone <service.[protected]@micromaxinfo.com> Sent: 15 December 2014 17:36 To: Sajan K (WT01 - Banking & Financial Services) Subject: RE: ****Mobile not yet Received after Service Dear Valued Customer, Please accept our sincere apologies due to delay in services. We have forwarded your case to the concerned team on priority basis, so we request you to kindly cooperate with us in this matter and you will be receiving resolution from us regarding your case. Your complaint number is: MMX[protected] For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax Care! [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected]------- From: sajan.[protected]@wipro.com [mailto:sajan.[protected]@wipro.com] Sent: Wednesday, December 10, 2014 5:00 PM To: info Cc: [protected]@mmxcheckpoint.com Subject: ****Mobile not yet Received after Service Hi Team, I had given my micromax mobile Canvas A210 for service on oct 7 2014 at Chennai Service center. SPOCs over the service centre told like it will take max. 45 days for service. But I enquired today also and got the update as the mobile is in company only. Now it crossed more than 60 days. My details: Mob: [protected] PFA for Job sheet. Please do needfull ASAP. Regards, Sajan K | 254170 Wipro Technologies | Chennai | Mob:+91 [protected]

Dear Sir/Madam

I visited your service centre for repair of my handset(Micromax A106 Unite II). The display panel of handset is damaged and i am ready to pay the complete charges.

However, the executive available there told me to deposit the handset for 5-7 days as the display panel was not available with them.
I requested them to call me or i will call them to confirm the availability of display panel and then i wil get my handset to the centre for repair.
To my shock, they told me that they will only get the display panel once the handset is deposited to them.

I could not understand, this is the after sales service which micromax is offering to the customer. I suppose i visited an authorized service centre and not any road side shop who does not have the spares available for the latest phone, and they can only get the spares if customer deposits his/her cellphone for a week.

If this the kind of service is provided by micromax, then i am sure this was the last product from the company and i am sorry to say that the foreign companies like samsung etc are much better. There is no point supporting the Indian company by buying their products.

Hope i will get a reply back.

Jasvinder Singh
Flight Lieutenant
Indian Air Force

Subject: Seriously disappointed - Job
card number : s[protected] dt:17/02/2015.

Dear Micromax team,


I am a well-wisher and brand promoter
for Micromax mobiles since 3 years. I have started using canvas2 than upgraded
to canvas4 now bought Canvas Knight.

My first experience with canvas 2 and
canvas4 was really good, I was so happy made at least 88-22 of friends to by
Micromax brand.


But my recent experience with Canvas
Knight was really horrible. I bought it in the month of May'2014.Since than
I have formatted at least 6-8 times(average every 1.5months).Below mentioned
are my night mare experience.


*early morning it started to auto switch
on continuously. Nor able to switch off nor able to switch on. Finally ended up
Formatting the mobile (lost my all data).


*even after using just 5 -10 mins
consciously for gaming the mobile will be in dead case- you can’t event hold it
gets so hot.


*And the most problematic issue is
the mobile signals of both the sim disappearance and until you don't reboot it
won’t come back.


*sometimes even you restart the mobile
the signals will be visible on mobile but if someone call, it would respond as
not reachable.


*The internet signal will show but
will not be able to connect the net and again reboot.


* even though I set the 3G service with
one sim it automatically shifts to other sim.


*every 1 - 2 hours it will show sim not
detected.


*and many more such irritating
experiences.


Thought by paying higher price I would
get good quality product, But I was wrong.


The product been given at service
centre with this issue they format the mobile and say the issue is
resolved.


NOW I HAD ENOUGH NON SENSE WITH THIS
HANDSET.I NEED A REPLACEMENT FOR THE SAME.I HAVE GIVEN THE HANDSET AT THE
SERVICE CENTER YESTERDAY(DOC ATTACHED FOR DETAILS).I AM SURPRISES THEY DONT
EVEN GIVE A STANDBY HANDSET NOR THEY ARE READY TO TELL ME THAT IN HOW MANY DAYS
I WOULD GET MY HANDSET.


WHEN ASKED FOR THE SAME THEY SAY CALL
THE CUSOMTER CARE DEPT FOR DETAILS.WE CANT HELP.


I NEED A REVERT FOR THIS EMAIL IN NEXT
24 HOURS AND REPLACEMENT OF MY HANDSET WITHIN 3DAYS.

Hello sir this S.Ramyapriya from vellore. I brought a micromax canvas knight A350 from 14th jan 2015. That store room retailer told me 2 month 2G 2gb u will get Mam nu. Then i was put Vodafone Sim. They are give me first month 1gb still February 14th 2015. I was use still February 10th my mb was over. So i was put 45rs pack 3g. Then February 14th i was not get another 2gb 2g pack. Then i was call Vodafone customers care they are told man your put pack 45rs inter middle so the net pack was not renewal. They are not informing me before that. They are told me means i am not put that 45rs pack or otherwise i am not complaint like this. So please advance them inform before. I am not satisfaction with Vodafone answers so please take action. Then This phone was superbbb thanks. :-)

A76 (blue) model micromax phone was submitted to the authorised Service center at Agartala on 14/01/2015 vide Job sheet E[protected] due to power boot failure. As informed by the service engineer form Agartala the phone is sent to Gurgao for repairing as they could not resolve the problem. But till now I have not received any information from the local service center.Further the warranty period of the phone is going to be expired on March 2015. It is requested to kindly look into the matter for early repair/replacement of the phone. Regards Subhranil sen Gupta [protected]

Sir, my micromax canvas A114 mobile phone was submitted at service center a month ago and even after 20 days when I got it repaired I found its volume keys were not working and the body of phone was also damaged by the service centre and the problem was also not been resolved properly and i had to resubmit my phone for repair and its since one month and my phone is still not repaired the service centre is- ABACUS SYSTEMS SCO-824 NAC MANI MAJRA, CHANDIGARG [protected] My jobsheet no. is 14914918 dated 6 feb 2015. this new jobsheet was given to me when i re submitted my phone after 20 days

maine 30 march 2014 ko micromax bolt a075 via homeshop 18 se buy kia thaa and after one month uske spesker mein problem ho gyi and i send it to service center of micromax kapurthala in punjab they give back it to me after 30 days and i use it but after 1 month it creates problem of charging the phone was full charged in 5 minand when i m using itthe phone was dead after 10 minutes i gave it to service center again and they give back me after one moth again it creates same problem i m totaly disappointed i wana my money back

i had buyied canvas knight a350 in oct and its touch crashed with in 15 days i went to service center and they took my set for 10 days and said they had changed touch and returned me but again after 2months it again crashed and same problem now again 10 days gone still no satisfied answer when will i get my phone...i am totally fed up and irritated not to buy again micromax as i buying set frm 3years and recomending but not will not ever and will go for another company...and service center in patel nagar staff is very cheap and say there is no diffrence between u who buy 20000 set and who buy 1000 rs set so why should we go for so costly phone we should buy only cheap sets only...i[censored] can do any thing in this plz... saurabh mehta [protected]

I have purchased Micromax canvas A1 4-5 months back and it got crashed last week i.e. not starting. When I took it to service center in Kukatpalli Hyderabad they said motherboard is crashed and they said they will not have this part and you have to leave my mobile with them for one month (around 21 working days). This is the worst service of micromax, how can I leave mobile for a month. I have to buy new mobile. I will never recommend any one to buy any micromax product due to their worst service.

hello sir, i had buy micromax canvas juice a177 last year...now there is a virbration problem in my phone its vibration property not working from last few days. i think there is a software or any type of hardware problem so please give me solution about it asap.

Since I have been a loyal customer of Micromax Company for last four years. The company has given excellent service to me for all these years. I received a Minor screen problem on January 22, 2015. It was unexpected as I am using Micromax brand since long time but this was first problem in my recently purchased handset. I went to the local branch of Micromax Company in Borivali west, Mumbai to solve it on the day it arrived. Given period of my mobile repair was 25 days it has been completed by service center now again 1 month time again is given by service cener hence, dissappointed please cooperate & do it as earlier as possible Since it was my very bad and unexpected experience. If Not having the parts of mobile please provide me another handset. Very very very bad experience. I'm sure that you will take it in your concern.The company's local branch is unnecessarily giving the umwanted reson & service of the such a single handset. This is wrong and I can sue the company in consumer court as per The Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982. I don't want to go that extent. Therefore, I'm writing this letter to tell you. I'm sending it to higher division complaint with this letter. As since me & my family members are using this company's handset & further we will be in choisy in selecting brand with this experience. Please look into this matter as soon as possible. If that does not happen then I need to go to the consumer forum with my appeal. Waiting for your reply. My Mobile details are Mentioned below. Handset model : Canvas HD(A116i). IMEI / ESN No : [protected] / [protected]. Job sheet date : 23/01/2015. Job sheet no.: W[protected]. Branch Name & Location : M/S Bhagwati Mobile, Borivali (W), Mumbai, Maharastra, Pincode : 400092 Branch Tel :[protected]. In case of Any Doubt you can contact me on my Number [protected]. email id : [protected]@gmail.com Yours sincerly.

Recently online i saw that micromax canvas mobiles got kitkat version but wen i saw the mobiles my phone model is not there A177, i want to no why this is going on. I went and asked to service centre they are telling that company needs to provide any updates

Sir I had given my mobile to service center as it stopped USB connection it has been resolved today after 45 days but they had scratches on the screen and on the sim1 tray and back camera has stopped working I can't insert Sim in the Sim slot please help me to get my mobile replaced please I had bought my mobile by working day and night to earn money to get a new mobile but my 15000 had now gone in vain and I don't have that money that I can update your plans and get my mobile replaced as I am student I don't earn much so please please help me to get my mobile replaced thankyou