Micromax Informatics Complaints & Reviews

already mail on [protected]@micromaxinfo.com Dear Sir, I have purchsed one smart mobile model A-120 approx two and half months ago the same is creating the problem (automaticaly off & on ). for the same i have given to your Udaipur service centre they have updated the software two time but no results has come After that your udaipur service centre has informed me that the same has to be sent to your workshop (Gurgaon ) for necessary replacement and it will take approx 45 days i says ok immmediately i have ask for standby set but they have refused for the same. ( all co. is giving the stand set.like Nokia, samsung, sony, htc, etc. Pleae let me know when you are taking 45 days for replacement (for this period can customer has to purchse the new set during the reparing or replacemnt period.) If your co. is unable to provide the same then you have to give the replacment with in 7 to 10 days ( reasonable time) If not possible for you then i have to go for leagl prociding for the same. ( and also publish in news paper for the same that how micromax is cheated to their customers). All expenses and cost of mobile will be on your account . Awaiting your reply for the same. I am attaching here with Job Sheet, & Purchase Bill for your referance. Thanks/Regards Shivam ( Shubham) [protected]

My Name is Ritesh Mishra . I had given my mobile Micromax A116 for repair to micromax service center. After 15 days I got a call stating that my mobile is repaired and I should come and collect it . When I went over there, theysaid it is not ready and it will take some time . Now whenever I call them they say they are wating for parts. It is almost two months and my mobile is not ready . The address and contact of service center where I had given my mobile is : M/S SABSONIC RGm-170, VIP ROAD, TEGHORIA, KOLKATA. WEST BENGAL 700059. contact number :[protected], [protected]

Dear Sir, I have submitted my handset to the company twice after facing reboot, handset freezes & audibility is poor. The problem is always returned without the problem being resolved. Complaint number [protected]. Need your intervention. Regards Rahul Jauhari +91-[protected] [protected] Forwarded message[protected] From: Rahul Jauhari <[protected]@gmail.com> Date: Tue, Dec 30, 2014 at 9:38 AM Subject: Re: Micromax Mobile To: Micromax <[protected]@micromaxinfo.com> Dear Micromax Team, we have submitted my Micromax Juice A77 on dated 28/11/2014 for facing lost of problem and as per micromax engineer its needs to be replaced from our Head Office...so we are sending to micromax delhi...many day's back i am not getting any information from micromax...and I am very dissatisfied with your service because I am facing very very lots of problem which is mentioned in job sheet and as per micromax service engineer its need to be replaced so i am requesting mode kindly replace my hole unit...with the new one...and send back immediately... also i am attaching my previous service centre job sheet which was submitted before 01 months and we are are not get proper response if MM team is not giving proper support then we have to bound for appropriate forum... i have already logged complaint at micromax customer care[protected][protected] this complaint no. we didn’t any response from micromax team... So plz arrange to send my mobile immediate... Thanks & Regards Rahul Jauhari Cell:-91-[protected], [protected] On Mon, Dec 29, 2014 at 4:05 PM, Micromax <[protected]@micromaxinfo.com> wrote: Dear Mr.Jauhari, We request you to share the jobsheet details in proper format so that we can assist you. For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax*Care logo micromax.tif [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Rahul Jauhari [mailto:[protected]@gmail.com] Sent: 26 December 2014 15:36 To: [protected]@micromaxinfo.com Subject: Re: Micromax Mobile Dear Sir, /Ma'am we have submitted my Micromax Juice A77 on dated 28/11/2014 for facing lost of problem and as per micromax engineer its needs to be replaced from our Head Office...so we are sending to micromax delhi...many day's back i am not getting any information from micromax... So plz arrange to send my mobile immediate... Note :- JOBS SHEET ATTACHED Thanks & Regards Rahul Jauhari Cell:-91-[protected], [protected] On Tue, Dec 9, 2014 at 4:58 PM, Rahul Jauhari <[protected]@gmail.com> wrote: Dear Sir, /Ma'am we have submitted my Micromax Juice A77 on dated 28/11/2014 for facing lost of problem and as per micromax engineer its needs to be repleced from our Head Office...so we are sending to micromax delhi...many day's back i am not getting any information from micromax... So plz arrange to send my mobile immediate... Note :- JOBS SHEET ATTACHED Thanks & Regards Rahul Jauhari Cell:-91-[protected], [protected]

Hello, I bought micro max canvas gold smart ph for Rs 15300/- from Lotus Mobiles, no 18, 9th main, Jayanagar, Bangalore vide their bill no. 0001041 dtd 9/11/14. my product IMEI/ESN no: [protected]/[protected]. The product was defective and I Gave it for servicing at the Micro max service center called MSN Communication, No-164, Keshava Complex, Opp to yediyoor Bus stop, Bangalore. My service Receipt/Job sheet no: *S[protected]* dtd 20/11/14. This Servicing office informed me that the mother board is to be replaced as its defective and they took 2 weeks time to do. But its more than 45 days passed. There is no response from the company. We bought thee new phone and its damaged within 10 days and company do not take any responsibility to either replace the unit or refund the money nor give back repaired pc. Pls Help us to resolve the problem from the company at the earliest. Hari prasad [protected] [protected]@live.in

Dear Sir, Below is the mail conversation related to the problem I am facing with the mobile purchased from Micromax. The handset is having a problem and it is not yet resolved. They submit the handset &amp; then return having the same problem. The problems faced were auto reboot, applications hang, audibility problem. The handset has been submitted twice but the problem hasn't been resolved. Your kind intervention is required. Regards Rahul Jauhari +91-[protected] From: Rahul Jauhari &lt;[protected]@gmail.com&gt;Date: Tue, Dec 30, 2014 at 9:38 AMSubject: Re: Micromax MobileTo: Micromax &lt;[protected]@micromaxinfo.com&gt;Dear Micromax Team, we have submitted my Micromax Juice A77 on dated 28/11/2014 for facing lost of problem and as per micromax engineer its needs to be replaced from our Head Office...so we are sending to micromax delhi...many day's back i am not getting any information from micromax...and I am very dissatisfied with your service because I am facing very very lots of problem which is mentioned in job sheet and as per micromax service engineer its need to be replaced so i am requesting mode kindly replace my hole unit...with the new one...and send back immediately...also i am attaching my previous service centre job sheet which was submitted before 01 months and we are are not get proper response if MM team is not giving proper support then we have to bound for appropriate forum... i have already logged complaint at micromax customer care[protected][protected] this complaint no. we didn’t any response from micromax team... So plz arrange to send my mobile immediate... Thanks &amp; Regards Rahul JauhariCell:-91-[protected], [protected] On Mon, Dec 29, 2014 at 4:05 PM, Micromax &lt;[protected]@micromaxinfo.com&gt; wrote:Dear Mr.Jauhari, We request you to share the jobsheet details in proper format so that we can assist you.For any further Assistance you can contact us on customer care number:[protected]Assuring you with best of our services and we value your association with us. Thanks &amp; Regards, Micromax*Care[protected][protected][protected][protected][protected][protected][...⇄ This From: Rahul Jauhari [mailto:[protected]@gmail.com] Sent: 26 December 2014 15:36 To: [protected]@micromaxinfo.comSubject: Re: Micromax Mobile Dear Sir, /Ma'am we have submitted my Micromax Juice A77 on dated 28/11/2014 for facing lost of problem and as per micromax engineer its needs to be replaced from our Head Office...so we are sending to micromax delhi...many day's back i am not getting any information from micromax...So plz arrange to send my mobile immediate...Note :- JOBS SHEET ATTACHED Thanks &amp; Regards Rahul JauhariCell:-91-[protected], [protected] On Tue, Dec 9, 2014 at 4:58 PM, Rahul Jauhari &lt;[protected]@gmail.com&gt; wrote: Dear Sir, /Ma'am we have submitted my Micromax Juice A77 on dated 28/11/2014 for facing lost of problem and as per micromax engineer its needs to be repleced from our Head Office...so we are sending to micromax delhi...many day's back i am not getting any information from micromax...So plz arrange to send my mobile immediate... Note :- JOBS SHEET ATTACHED Thanks &amp; RegardsRahul JauhariCell:-91-[protected], [protected]

dear sir/maim maine apna mobile bahraich service centre[protected] ko repair hone ke liye diya tha jiska jobsheet no. N[protected] micromax A-28 model no hai jo ki mai pichle 4 mahino se service center ja raha hun aur mujhe sahi jawab nahi diya ja raha hai meri app se request hai ki mujhe mera moible set dilwane ki kripa kare mahan kripa hogi From MOHD ANAS BAHRAICH MO. [protected]

micromax canvas2 plus was brought last year. it is not getting ON. I went to service centre and it was told that its mother board needs to be replaced and it will cost Rs4200. I have a complain that how come a mother board can become faulty within an year. if such complains remain there, I feel no body will buy micromax mobile. pl suggest the forward path for my mobile. i cant spend Rs4200 on such a mobile.

Sir, I have purchased a110 canvas mobile 20 months back. The mobile not given any problem. Suddenly the mobile was dead. I contacted Micromax care centre. They advice the mobile is not repairable. Kindly advise what to do. Early response will be appriciated. Thank you sir. [protected]@yahoo.com [protected]

My micromax canvas turbo display not working correctly when i see at service centre then he say that your warranty has expaired .Bill show my phone warranty are expaired in 16 /02/2015 . my phone IEMI NO IS; [protected] & [protected]. Pl help me my mobile no is [protected]

I have bought Micromax CG666 from Narang Mobiles Bahadurgarh on 29/8/2014. but then i faced some issue with my phone and i went to the service centre. then they told me to come after a week and when i came the service center got permanently closed. please guide me some solution how can i get my cell phone back. Please suggest me and respond to me as soon as possible. Thank you

Hi

We live in Gold Coast, Australia and our parents reside in New Delhi, India. I gifted my mum micromax twinkle Q55 Black phone in 2011 from my first salary as a surprise and she loved her phone for years.

Recently she upgraded her phone and insisted for buying micromax phone again and we did on her request

New Phone Purchase Details

Seller: COM COM Electronics

Address: H-26 Main Market, Rajouri Garden, New Delhi-110027

Buyer: Kailash Rani

Phone Model: Micromax AE90

Price: Rs. 8500

Serial Number: [protected], [protected]

Purchase Date: 20/07/2014

Extended Warranty Seller: HOME SERVE 27/5 Ashok Nagar, New Delhi-110018

Duration 2 Years


Her new phone started giving trouble within first 2 months with hanging issues, sim registration issue as well as signal issue using with dual sim.


Finally, all the hassle between seller, extended warranty provider they booked phone for repair on 18/11/2014

Details

Service Provider: PALADIN System Pty. Ltd
Address: 27/5 Ashok Nagar, Jail Road New Delhi- 4108161
Ticket No: 592
Date Received: 18/11/2014
Submitted by: Ruchi (Kailash Rani Daughter)


Its being over 6 weeks and my family is being told lies and harassed by seller, micromax call centre, micromax call centre in charge on duty and extended warranty provider by giving false information, not answering calls, ignoring the fact a person is without a newly purchased phone for over 6 weeks, no replacement is being provided.


If this is organised scam to sell faulty phones to customers and harass them through set guidelines, please confirm your actions.

If thats not the case and micromax still believe in providing customer care and serve loyal customers, please resolve issue by contacting my family.

Contact Details

Name: Kailash Rani
Phone: [protected],

Name: Ruchi Arora
Phone: [protected]

Thanks

[removed]

Dear Sir, I bought Micromax mobile on may 2014 but one month back mobile Touch screen and Software Problem for this i gave mobile for Service Centre on 16/12/2014 my Job sheet No. is S[protected] and handed over customer care executive and they told me mobile will be repaired in 10 or 15 days, But now 20 days Completed still my mobile is not ready for status checking i spoke with service centre guys they told me 3 or 4 days will mobile will get ready but i check with Micromax customer care also but they told me 30 days it will be ready from today i don't know What they are doing in Service mobiles. Please please help me don't have mobile. Thanks Niranjan ([protected])

Micromax canvas 2.2(A114) software update check says that the software is up to date this is a lie as my phone works on android 4.2.2 jelly bean and there is android 4.4 KitKat is available this is the worst company all other companies has provided software updates except micromax

DEAR Sar/ madam My mobile Micromax Unite 2 Probolm I submited Care____Care submit date 10-11-14 And 2-01-15 This Servise center Accept Mobile But Problem Not Saol So Plsss Help Me And Call Back To Company And Me_____Please Help Me Regard KHAN Contact Number [protected] [protected]

I have given my micromax mobile A210 on 18/10/2014 it been 2 months and 5 days I have not received my mobile till now. It is the worst experience till now. I was a fan of micromax but after this instance is very disgusting. I have given the mobile to M/S S3 Communiacation in Jayanagar 3rd block. They don't receive the landline and all the time is busy. When I went there, the receiver was up. I went their office near abour 20 to 30 times but they always say it is with the main office, come on next week. But the next week never comes. JOB SHEET NO: S[protected] Also, your customer service is now working. Please check on this.

I bought Micromax -X456 on 04/12/2013 but problems soon came to phone and the phone was sent to the nearest service centre on 12/04/2014 and I recived the phone back on 30/12/2014 but in even a worse condition from before sa now there was no display at all so i request you to look for my complain and take any convincing action as the phone was on warrenty and on warrenty card it is written that company will be responsible for not being able to repair the set

I A K SHOME DEPOSITED MY MOBILE SET TO MICROMAX CARE ' OPTIMAL SOLUTION, E 030457, 32/2 BARASAT ROAD.PO-NONA CHANDAN PUKUR. PIN-700122. WEST BENGAL. I RECEIVED THREE TIMES MASSAGES IN DIFFERENT DATES FROM-DM-MMXSER WHERE IT IS STATED THAT, YOUR DEVICE DEPOSITED WITH US UNDER JOBSHEET NO- E O[protected] HAS BEEN REPAIRED. PLEASE COLLECT IT FROM THE SERVICE CENTRE, REGARDS, MICROMAX SERVICE. IN THIS SITUATION WHEN I RASHED TO THAT SERVICE CENTRE ATLEAST 3 DAYS TO COLLECT MY DEVICE .I HAVE BEEN ASKED' NOT YET WE RECEIVED THE PARTS FROM OUR MAIN SERVICE CENTRE. YOU HAVE TO WAIT 3-4 DAYS MORE. PLEASE DO THE NEEDFUL SO THAT THE REPAIRED DEVICE HANDED OVER TO ME.AS EARLY AS POSSIBLE.

Dear Team I have complained about this many times before also but have never received a reply from your end or ever got my query resolved. I have Micromax A310 on which most of the apps are pre-installed which is a pathetic move by you guys because most of them never work fine. I have been unable to update Truecaller and Kingsoft Office from the time I have bought this phone due to which the apps are not working satisfactorily. Also Opera Mini never works ans crashes all the time the moment i try to open it. MLive has never ever worked. It just crashes all the time. I want all these queries resolved asap as you guys are really unprofessional. You haven't addressed to my queries for so long. Hoping a quick reply for a change.

Dear Sir/Madam, I bought Micromax Canvas Knight (A350) on date[protected] of about Rs. 20300/- (Image of the bill for the proof is attached) There was a problem in touch of the phone on date[protected], i went to micromax check point (sector 41d, chandigarh). They said it will take about 10 days, and you need to submit the phone and we will send it to Delhi.I submitted the phone, i went back after 10 days, 20 days, 30 days, 40days. But my phone was not returned to me. After 43 days i got a message that you phone is ready.i went to take my phone. The touch was ok.I came back to my home.But i found the receiver of the phone (from which we listen during the phone call) was not working properly.i went again they said you need to submit the phone for about 10 days.after 12-13 days i got a message, i went to take my phone.The receiver was ok, but the loud speaker of the phone was not working.They again submit it and said take your phone after 10 days.after 10-15 days i went back to them and the camera lens and back cover of the phone was broken (there were cracks). i could not see at that time.I got my phone back.When after 2 days i went back to them, they refused to accept that the camera lens and back cover is broken by them.I needed to pay for back cover and camera lens of about 700/- and 200/- respectively.They fixed it. But there is a problem in speaker again.This time they said you keep your phone with you. we will order your speaker, when speaker will be purchased, we ll call you and put the speaker into phone at a time.After 10-12 days i got a message that speaker is ready.i went there and they put the speaker but it did not start working, they said may be wrong speaker or wrong part is received.Again i waited for 10 days. and a new speaker was ordered by them from delhi care.i went back to service centre for the speaker, again they put the speaker in the phone but it did not work.This time in the process of opening the phone they broke the back cover again, and pretend that they did not break. I saw my phone at that time and found broken (back cover) then by repetitve saying to them they accepted that yes back cover is broken by them.and they gave me a slip to but the back cover without charges. ( image of the slip is attached for proof). For the speaker they said you need to submit your phone for about 30-35 days because they complete plate ( mother board ) will be replaced. ( Need to send Delhi).Then i said to them please arrange 1 phone for me to use within this period, how can i adjust without phone for more than a month.Then they said submit your phone next week, we ll fix your speaker and back cover.They asked a week time to arrange phone.. Now somebody told me what should i do.After buying such a costly phone, i used it less than a month in peace.and wondering here and there in care centres. from last 3 months.the care is about 20-30 kms from my place. I am a working person. how to go to care after every 10 days, and get nothing.I m fed up of all this, please help.

Sir, I have submitted my micromax a77 to the micromax care civil lines Allahabad informing them about SWITCH ON/OFF problem.But as a result 1 month has gone but i didn't got my phone.Even your complains line are also too busy to query up there so in action please work on this.