Micromax Informatics Complaints & Reviews

I Purchased the Micromax Doodle (A111) on 26th April 2014.On October 4th 2014 there is a problem in mobile ( No Network). Gone to the nearest Micromax checkpoint they send my mobile to the company .Today I went to receive my phone.They gave me a Old Micromax Doodle (A111) and saying that this is the swap mobile. Unfair on the Micromax and Customer service. Company should replace the new mobile instead of providing customer with a old mobile of same model. Could you please provide a solution and help me in getting the new mobile. Thanks, Jai

I am sanjeev kumar from nawan shahar I have given my Micromax A114mobile for service due to “not switching-on” issue to m/s arora mobile visionway comunication service center on 2/10/2014. Job sheet number is *N[protected]*. While I submitting my mobile, the service center peoples told me that your mobile mother board will be replaced in 8 TO 10 working days and return you back. But still now I have not got my mobile. There is no proper response/replay from service center peoples and after 25days the service center but still I have not get my replacement device. Please advise how I can move further. MY MOBILE NO IS [protected].[protected]

Dear sir, I purchased a handset named Micromax Canvas Gold (A300) on 21/10/2014, after purchasing and using for 3 days I found many problem in the newly purchased phone like Heating, hotspot, battery issue, google speak these all were not functioning properly. After so much of problem I decided to return this phone. I went to the Micromax store from where i purchased the handset, they directed me to go to Micromax Service Center and asked me to make mobile DOA and after that they will give me a new phone of same model, as directed. As per the discussion and direction, i went to Micromax Service Centre, they made DOA certificate. And then again I approached to the MICROMAX STORE, from where I purchased the handset. They given me a new handset fully sealed when i open it for checking there is a problem of SIM 2 the Sim 2 is not working so on same time i returned back and ask for other one but they told me that phone is not in the stock after looking to so much of problem i decided not to buy the micromax Handset then the Dealer make a RETURN INVOICE ( Credit note) and ask me that go to service center again show them this credit note they will give you a Cheque of Rs15500/- after taking RETURN INVOICE (credit note) i gone to sevice centre they told me that we are here to give services not refundind money they given me this statement in written which i m attaching after listening to service centre i return to Dealer (micromax store) they told me they cannot give my money back they can give me same mobile when i say how can i take that model(A300) which is coming with so much of problem they told me that they cant do anything when i say give me in writting that you cant do any thing then they refuses to do so. I am really very depressed with such a rude behaviour of micromax service centre and Dealer( Micromax store) plz help me regarding this i m attaching 4 things DOA certificate, Purchase Bill, return Invoice( Credit Note), statement of Micromax service centre. Thanks & Regards Rohit Prasad (MBA student) [protected], [protected]

Dear Respected, I had purchased Micromax canvas 4 A210 (Grey) as per order id OD[protected] dated 30.10.2013 through Flipkart.com IMEI/Serial no.[protected]. Since few days I am facing problem of On/Off power key not working. On 28/10/2014 I visited Micromax authorised service center at Samarth Telecom Shopee, Pradhan Park, 2nd flr. Nr. Hotel Annapurna, M.G.Road, Nashik-422001. Met Mr. Bhushan he asked his repairing boy he said you come tomorrow by that time we could arrange power key and replace it immediately. As per Bhushan said I visited today on 29/10/2014 at around 3.30 pm, he asked his repairing mechanic about the key to replace his boy replied to him do hand over handset and we will replace key after 10-15 days etc. I said Bhushan why you said yesterday that you come tomorrow we will replace power key immediately etc. Now my handset warranty is about to expire on 30/10/2014. What to do? Your persons at authorised service center nashik like Bhushan are not capable and are not so good to have talk with walk in customers and also not good to give proper service immediately as they committed previous day. They straight way kept saying you deposit your handset and when company will send key we will replace it and give it to you etc. How I can stay without handset for such a long period? I asked Bhushan to give me customer care number he useless gave me number [protected]. I called same number from my cell at 3.37 pm there is no any conversation but gone rs.2 waste within 8 seconds. Then I called [protected] which mentioned in the visiting card of Micromax Nashik Service Center, one madam was talking with me for 5 min 50 seconds she also said me you give your handset and when company will send power key on line then we will replace it and we will give your handset back etc. So altogether your nashik service center service is very low class poor class and need to improve else who will purchase your micromax handset? Now my problem is my handset warranty is going to expire on 30/10/2014 and if my problem is not solved tomorrow then who will bare charges to replace on/off key? I am putting same complaint before on line consumer compliant forum right now so that each and every customer should know how Micromax company is offering after sales service to the consumers. Regards, Suresh Bagul, Nashik-422008. [protected] [protected] [protected].

SIR, I HAD NOT YET RECEIVED MY MICROMAX A94 MODEL.PLS REFER WO[protected].DATED 19 AUGUST I HAD CALLED AFTER 7 TO 10 EVERY TIME AT THE SERVICE CENTER & COSTOMER CARE.EACH TIME THEY REPLY THAT THE HAND SET WILL BE HANDOVER TO U WITH IN 5 TO 7 DAYS.I WAS SUPPOSED TO RECEIVED IT TILL NOW AFTER CALLING ON 11 SEPT WITH IN 15 DAYS.ALREADY 60 TO 70 DAYS HAS BEEN PASED.HOW MANY MORE DAYS DO U WANT.WHAT KIND OF SERVICE MICROMAX IS PROVIDING.SHAME ON UR NO 1 TAG. JAYESH [protected]

I have purchased Micromax A 116i handset on 04/02/2014, IMEI NO : [protected]. In July 2014, I found problems related to received call sound. As my mobile was in warranty period so submit my mobile to Micromax's service center Atta Sector 18 Noida on 22 July 2014. And on 25 July 2014 I received a different mobile Micromax Model A116 IEMI NO: [protected] from customer service center. After using provided mobile by customer service center I found that there were major problems raised in my new mobile: 1) Headphone and charging jacks were not working So after one week I again went to customer service center and I told the whole problems story to service executive. And he told me that your mobile has been replaced with some one else mobile. He gave me one week time to provide my original mobile. But after one week they did not provide me the mobile and ask me to come after ten days. And finally after ten days I got new mobile with IEMI NO: [protected]. And again the same story ... this new mobile has many more issues as following: 1) Memory slot is not working 2) Automatically switched off after 10-15 minutes 3) Automatically starting installed applications 4) Touch is not working properly 4) Call sound is not clear 5) Always silent profile 6) Sometime hanged 7) Cabinet changed black to white So I kindly request you to please take a needful action for me to provide me my original mobile. And I am totally exhausted to come & go to customer service center. I wasted a lot of time to get my mobile. So take action ASAP otherwise I will go to consumer court.

dear sir/madam i have given my micromaxA121 Elenza for service(switchoff problem) in tirupati(AP). last month 08/09/2014. still my status is showing that waiting for spare parts.IT IS HORRIBLE SERVICE i have ever seen.kindly send my mobile when im alive.my job sheet no:S[protected].

Dear sir/madam I have handed over my hand set at 3 base associate in surat gujrat (one of your service centers) dated 7/8/2014 with job sheet no w[protected], and remember it has already passed more than two and half month, before some days ago they gave me a POD NO D991Q1003612(FIRST FLIGHT) of courier agency by which my hand set was sent dated 17/10/14 at service centre. but yet they are saying we didnot recieve the same, and then gave me a cell number [protected] saying that it is the number gujrat micromax chief execuitive number. and tryed many times to contact him he is also not responding well. what to do sir kindly address me . because i am deep in trouble

Sir, I deposited my cell A091 on 2nd of Sept vide Job sheet No. 7734 for repairing of touch (broken). IMEI no. [protected]. I received a call from cc that my cell's spares has been sent but at Bhiwani there is a totally different situation. They saying that it will take 20-25 days more means in Nov. from 2nd sept it will 2 months minimum. Is this satisfactory. Plz solve this problem sir. with regards Chandbir [protected]

I have a Micromax Elanza phone.Its in warrenty condition, Some problem started after 3 mth of buying. It was under warranty period so i submitted it to micromax service centre on 19th sep 2014 for repair. The micromax service centre details is M/S.V care MOBITRON 105, 1st FLOOR RUPA PLAZA, JAWAHAR ROAD, OPP STATION GHATKOPER(EAST)MUMBAI 400077. On that day they gave me a docket number W[protected]. They told they will return the mobile after some days. and they tell me they call me back . But after that they never called. When i contacted them after 5 days they told they need some more time.When i called them again on th 25september 2014 they said they need to send the mobile to Delhi service centre as they can’t repair it and replace the mobile . since 1.5 they always said u get new mobile after 5 days but upto now i am not getting my mobile …. I am losing my hope of getting back the phone. Its already over 1.5 months my phone is with them. Please help. Regards mousam kasliwal [protected]

I purchased a micromax A121 mobile on the month of August. But recently after using it for one month a problem create on this phone. So i have given it on your service centre (Dibrugarh, Assam) and after one month they are not yet confirmed the delivery date and worst response from micromax customer service. They are saying that the parts are not recieving from the company and still not repaired. So the problem may kindly be solved as early as earlier or please give my money back or give me a new phone

I had given my mobile phone to M/s Sainath infotech, 3 krishna avenue, gopal chawk, Maninagar, Ahmedabad, an authorised Service Centre of micromax on 10.09.2014 as there was a touchpad problem. They gave me 10 days tentitive time period to get the problem solved.But the same has not been returned to me as it has not been repaired due to non-available of parts and they sent my mobile phone to their Delhi center. It is manufacturing defect, if it is not possible for repairing, in that case the mobile set to be replaced by new one as it was under warranty period. Unfortunately, they are doing nothing, simply my set has been kept idle in their service centre for indefinite period...every time I contact their supervisor Mr Banti ([protected])..He asks me for more time for the repairing.pls help me to get my mobile back..or I want a replacement..my job sheet I'd is W[protected]. my contact number is[protected] Shaikh Maaro of Pls do the needful as earliest

SIR MERA NAME DEEPAK SHARMA HAI MERA PHONE SERVICE CENTER PAR 45 DAYS SE PADA HUA HAI PAR UNHONE PHONE ABHI TAK SAHI NAHI KAR PAYA HAI MERA PHONE WARRANTY ME HAI JO KI AHUJA SERVICE CENTER GWALIOR PAR HAI DIR MERI AAP SE REQUEST HAI MERA PHONE JALDI SE DILANE KI KRAPA KARE DEEPAK SHARMA

I, JK Kundu had been given my new mobile set to the Serampore Micromax Service Centre on 22.09.2014 as there was a display problem. But the same has not been returned to me as it has not been repaired due to non-available of parts. It is manufacturing defect, if it is not possible for repairing, in that case the mobile set to be replaced by new one as it was under warranty period. Unfortunately, they are doing nothing, simply my set has been kept idle in their service centre for indefinite period.

I handed over my phone for repair to the Chandni Chowk, Kolkata service centre for the second time on 29thAugust 2014 and have not received it back till date. Nobody is telling me as to when I might get it back. I purchased a MIcromax Canvas Juice A 77 on 16th Dec 2013. It started showing problems from July 2014. The problems as detailed below - Thephone camera stopped working. - The screens would behave in a random manner - Scrolling was slow and sometimes beyond my control. - The touch buttons at the bottom the phone sometimes became non-functional and would work after locking and unlocking again. - The phone would hang occasionally. - The screen would become blank occasionally. 1st servicing Jobsheet no.- E[protected] dated 7th August 2014 After it was returned to me a fortnight later I found that the though the camera was fixed, other problems persisted. I handed it over for repair again on 29th August 2014 and have not received it back till date. I was told that once it is fixed I will get a call from your end. 2nd servicing Jobsheet no ( as conveyed by call centre[protected] However I took the initiative to call up your call centre[protected] several times. I get the same reply that my phone has been sent to the Head Office and they have no idea as to when I might get it back. I have also not been able to connect to the Head Office call centre after several attempts. Why are customers asked to contact people who cannot answer their queries? In such a case who should customers put their queries to? I have also sent a mail with the above details to [protected]@micromaxinfo.com. But have not received any revert as yet. I am now utterly frustrated and at a loss as to what I should do next

Sir, I have purchased a Micromax handset in the month of Aug. 2014. After one week it develop a fault fo this i have submitted to Bhatinda Micromax service center, after one month i received back after one month. again it has become unserviceble after one week . i have submitted to service center for repair, till date it is with servicecenter only, kindly help me to get my money refunded.

Jobsheet No: W[protected] Submitted mobile for repair:[protected] COMPLAINT no.[protected]earlier complaint no. i dont have) Called from Mobile no. [protected], [protected], [protected] Every time i email them i get this reply:- Dear Mr. Panwar, We apologize for the inconvenience regarding the delay and like to inform you that your case is already under process and it is forwarded to our concerned team also. We request you to co-operate with us and we will provide you resolution as soon as possible. I have got such 6 mails in 3 months. I have even talked with senior executive on [protected] whose full call voice recording is there with me. He is asking for 10 days time and at today on 29th Oct, almost 30 days have passed and no response from their end. 3 weeks before, customer care told me that your mobile got repaired, kindly take from service center, and when i went to service center, the executive told that the mobile has still not repaired. So executive from call center has written a complain against your Balaji communication service center in Surat and guess what. its 3 weeks passed and still no solution. Now i am frustrated.

I HAVE PURCHASED A 'MICROMAX CANVAS TURBO A250' ON THE MONTH OF JAN 14. BUT TILL NOW I HAVE FACED FOUR MAJOR PROBLEMS AND EACH TIME SERVICE CENTER HAS TAKEN MORE THAN ONE MONTH TO DELIVER THE HANDSET. THIS TIME ALREADY THEY HAVE TAKEN ONE AND HALF MONTH TO REPAIR MOBILE AND YET NOT DELIVERED TILL DATE. WHEN I CONTACT THEM EACH TIME SAID THAT COMPANY HAVE NOT DELIVERD THAT PART. SO WITHIN NINE MONTHS FROM PURCHES I HAVE USED MY MOBILE FOUR MONTHS ONLY. SO COMPANY MUST GIVE REPLACE MOBILE PICE AND EXTEND MY WARRANTY PERIOD ATLIST FOR SIX MONTHS. I HAVE GIVEN IT FOR SERVICING ON YOUR SERVICE CENTRE (SP- KAVYA ENTERPRISES, CAMP. PUNE) ON DATED 15/09/2014 JOBSHEET NUMBER- (W[protected]) THE CENTRE HAS TOLD THAT THE PHONE WILL BE DELIVERED AFTER 15 DAYS AFTER GETTING REPAIRED. TO REPAIR A PHONE THE CENTRE IS TAKING SO MUCH TIME BUT THEY ARE NOT PROVIDING WITH ANY OTHER SUBSTITUTE PHONE SO WHAT SHALL WE DO IN THIS PERIOD TO GET OUR IMPORTANT CALLS OR MESSAGES? SHOULD WE BUY A NEW ONE IN THIS 1 MONTH? YOU SHOULD HAVE WARNED US BEFORE THAT WE NEED BUY ANOTHER PHONE ALONG WITH OUR HANDSET BECAUSE THE CENTRE IS GOING TO TAKE SUCH A LONG TIME TO GET IT REPAIRED IF IT IS NOT FUNCTIONING PROPERLY.

Dear Sir / Madam, Thank you for your support. I have complain about Micromax Mobile Service Center and Company's Helpline number. I had called and mailed so many times to Micromax but they are always saying that this mobile can not repair in warranty period, due to liquid damage. But i know there is no liquid damage, it's manufacturing fault. I tried to make them understand a lot but they are not ready to listen me. I have attached photographs of internal part and mobile phone photos, and Purchase Invoice. Also below is the communication details with micromax through e-mail. Please do the needful. Thanks & Regards Jolinkumar Tilva Vapi, Gujarat, India. M: +91-[protected] [protected] Forwarded message[protected] From: Jolin Tilva <[protected]@gmail.com> Date: Fri, Oct 10, 2014 at 6:14 PM Subject: Re: Complain: Brand New Model A250 Not Taken In Warranty by Authorised Service Centre To: Service superfone <Service.[protected]@micromaxinfo.com> I know there is no any liquid damage from my side, it was totally manufacturing problem. Ok we will meet in high court now. there is no option you left for me. Regards, Jolin Tilva On Fri, Oct 10, 2014 at 5:28 PM, Service superfone <Service.[protected]@micromaxinfo.com> wrote: Dear Mr. Tilva, We would like to inform you that you need to check with the service center only for the same because if the device is having any liquid damage the warranty void and repair is done on chargeable basis . For service center details request you to log on to - www.micromaxinfo.com . For any further Assistance you can contact us on customer care number:[protected] You can locate your nearest service center by sending message to ASC<SPACE>City Pin code to [protected] (*Charges Apply) Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax.care [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected]-------- From: Jolin Tilva [mailto:[protected]@gmail.com] Sent: Wednesday, October 08, 2014 5:19 PM To: service.superfone Subject: Re: Complain: Brand New Model A250 Not Taken In Warranty by Authorised Service Centre Dear Sir / Madam, On 18th september, you said the same that "you have forwarded complain to concern department", but why they are not replying or calling me. Today i called on [protected] as you said, and again they told me to go to service center and call from there. and today dtd.08.10.2014, i went to service centre and called you at the same time, and you talked with service center from my mobile number [protected], and service center person said you that "some part was damage due to water but it was not confirm that it was due to water damage. It may be internal liquid damage may be because of battery or internal short circuit." Till now why service center person not taking this mobile under free service warranty period ??? Why it is chargeable service even after there is no water liquid damage from my side ??? Please find attached job sheet, it clearly mention problem is that " 4101 POWER DOES NOT SWITCH ON, AND 5301 CHARGING BATTERY NO CHARGING". SO, PLEASE GIVE APPROVAL TO GET FREE WARRANTY SERVICE TO REPAIR THIS MOBILE FROM ANY MICROMAX SERVICE CENTER. Awaiting for your response. Regards Jolinkumar Tilva M:[protected],[protected] On Sat, Oct 4, 2014 at 4:40 PM, Service Superfone <service.[protected]@micromaxinfo.com> wrote: Dear Mr. Tilva, Like to inform you that we have forwarded your details to concerned department. You will get revert soon. For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, ‘Micromax Care logo micromax.tif [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Jolin Tilva [mailto:[protected]@gmail.com] Sent: Wednesday, October 01, 2014 12:39 PM To: superfone Subject: Re: Complain: Brand New Model A250 Not Taken In Warranty by Authorised Service Centre Dear Sir / Madam, My contact no. is +[protected] Regards, Jolin Tilva On Mon, Sep 29, 2014 at 4:17 PM, superfone <service.[protected]@micromaxinfo.com> wrote: Dear Mr.Tilva, You are requested to share your contactable number with us for further assistance. For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, *Micromax Care Description: logo micromax.tif [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Jolin Tilva [mailto:[protected]@gmail.com] Sent: Friday, September 26, 2014 11:27 AM To: info Subject: Re: Complain: Brand New Model A250 Not Taken In Warranty by Authorised Service Centre REMINDER 3 Regards, Jolin Tilva On Thu, Sep 25, 2014 at 5:50 PM, Jolin Tilva <[protected]@gmail.com> wrote: Dear Sir / madam, There is no response from your concerned department. Please check again at your end. I can't able to call from my Airtel & Idea number. And I do not have BSNL & MTNL numbers to call on [protected], please provide cell number or landline number who is handling my case. Awaiting for your response. Regards Jolin Tilva On Thu, Sep 18, 2014 at 3:33 PM, Micromax <[protected]@micromaxinfo.com> wrote: Dear Mr.Tilva, We would like to apologize for the inconvenience caused to you, further we have forwarded your complaint to the concerned department for further course of action. For any further Assistance you can contact us on customer care number:[protected] Assuring you with best of our services and we value your association with us. Thanks & Regards, Micromax*Care logo micromax.tif [protected][protected][protected][protected][protected][protected][protected] This e-mail message may contain confidential, proprietary or legally privileged information. It should not be used by anyone who is not the original intended recipient. If you have erroneously received this message, please delete it immediately and notify the sender. The recipient acknowledges that Micromax Informatics Ltd., is unable to exercise control or ensure or guarantee the integrity of/over the contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Micromax Informatics Ltd. Before opening any attachments please check them for viruses and defects. [protected][protected][protected][protected][protected][protected][protected] From: Jolin Tilva [mailto:[protected]@gmail.com] Sent: 17 September 2014 11:51 To: [protected]@micromaxinfo.com Subject: Re: Complain: Brand New Model A250 Not Taken In Warranty by Authorised Service Centre REMINDER On Mon, Sep 15, 2014 at 6:31 PM, Jolin Tilva <[protected]@gmail.com> wrote: To, Customer Relation Micromax House, 90B, Sector-18, Gurgaon Pin Code - 122015 Tel: [protected] Fax: +[protected] Email: [protected]@micromaxinfo.com Dear Sir / Madam, I have bought micromax model no A250 Turbo on dtd.28.06.2014 from amazon.in When i had started this mobile, display was blinking sometimes. After use of two months now suddenly mobile was shut down and never start again. I visited my nearer Micromax Service Centre as per below address. They told me that we have mailed picture of this mobile phone, if we receive mail from micromax company with approval to take in warranty, we will repair otherwise it cost Rs.7, 000 to Rs.8, 000. Micromax Authorized Service Centre: SHIVAM ENTERPRISE SHOP NO.3, VALIDIN PLAZA, NR.FEDERAL BANK, IMRAN NAGAR, VAPI 396191, PH:[protected]. After 10 days follow up continuously, today dtd.15.09.2014, they replied it could not be repair under warranty period. I am not understanding why they can not repair under warranty period which is purchased just before two months. As per instruction by Micromax Customer Care Officer on [protected] I have taken photographs, Authorised Service centre has given me photographs of internal damage part of this mobile, i have attached that photo in this mail, also attached invoice copy, front & back cover photo of mobile. Kindly check and revert back as soon as possible. Please do the needful. Note: Incase micromax not revert back to me, i will go for consumer court. I am genuine buyer of micromax and i have genuine complain. Also i will publish news with approval of High Court, Gujarat. This is final notice by me, please take it seriously. Incase replied back by micromax and give satisfactory solution to me, please ignore this note. Regards Jolinkumar Rameshbhai Tilva Vapi, Gujarat. M: +[protected], +[protected]

Dear Sir, Complaint lodged earlier is sent once again. Please take some remedial action as i am suffering since I deposited the phone with your vendor M/s Planet Cell at Nagar Road Pune. regds, Maj. S L Vig [protected][protected]-- From: [protected]@hotmail.com To: support.service.[protected]@micromaxinfo.com CC: [protected]@gmail.com Subject: Complaint - Microsoft Mob - under warranty Date: Wed, 22 Oct 2014 11:01:06 +0530 COMPLAINT Model : A94 IMEI : [protected] ESN No. : [protected] Invoice No. 870ED6/14-15/35643 Invoice Date ( Through Snap Deal) : 16-Sep-2014 Buyer : S L Vig Sir, All of a sudden the "CAMERA" of the phone stopped working on 20 Oct, 2014 with in one month of purchase. When checked by your vendor at M/S Planet Cell at Nagar Road it was found that the:- i) Camera of the hand set was not working and needed replacement. ii) "TOUCH SCREEN" was also not functioning properly. The Vendor further informed that both these items needed replacement and it will take a minimum of 7 / 8 days. When i requested for a hand set for use during this period he brought out that no such practice was being followed and I had to be without a Mob hand set./ Phone for minimum a week. On requesting that these items could be demanded from the Micro-max and pending receipt, I should not be deprived of the hand set for such a long period as "Diwali" greeting / wishes etc. were to be exchanged. You will also agree that this period being "FESTIVAL SEASON" how one will feel being out of communication for such a long period. Please not that this is not only a deficiency in "CUSTOMER SERVICE" but demands compensation of inconvenience and commuting expenses to the customer. Your vendor further gave a invoice of Rs. 250.00 vide Job sheet date 20-Oct-2014 to be paid by me. This is also may not be justified. I wish to take up this matter with the consumer forum if no satisfactory reply is received by me immediately. regds, Maj. S L Vig A-7, Moghul Garden Lane No.-5, Koregaon Park Pune 411001 (R[protected], Mob.[protected] © 2014 Microsoft Terms Privacy & cookies Developers English (United States)