Micromax Informatics Complaints & Reviews

Dear Sir,

I have bought MICROMAC A90S PIXEL SMARTPHONE from one of the company's channel partner M/s- Shri Ram Sales, Varanasi on 25th Nov-2012. i was facing some problem but manage by me. but 25/05/2013 i have facing the outgoing calls voice not received by receiver once i made a call to them. so it is clear problem raising from MIc of Mobile device. I went to Micromax Service Center Point - Named-

M/s- - SLR - Vishwkarma Mobile Service,
D-58/2, Kuber A.C. Market, Shop No.11.
Rathyatra, Varanasi.-221010.
Mob. +91-[protected].

and Deposit My Micromax A90s Pixel Smartphone on dated - 01/06/2013. and they said, "It will get repaired n serviced in 10 to 15 days n accordingly inform by them through sms.."

i have got message so i went there to pick it. but still my problem get not resolved so then taken back for service again.and said as before para. So I given again as recomplain. So that I have get message again but problem did’nt solved by them n they every time telling that- they are getting defective parts so not resolved and also saying that new parts is on transit n will reach here any moment. But it is not reached till the date.
I have deposit my handset for repairing on 1st june, 2013 and it is not get repaired till the date .. and I visited there so many times. But still not getting it. So, kindly look in to the matter and resolved it ASAP.

yours
Anup Seth,
[protected]

Dear Sir/ Madam

I Dhaval Joshi has submit my Handset Canvas A100 to Micromax Service Center (Raj Communication, Anupam Complex, Udhna Bus Stand, Nr. Gurudwara, Surat) due to Screen & Audio Problem during call on 15th June 2013 which Job Sit No. is W[protected] and they told me you will received your handset after 20-25 days but after 25 day's no budy call me or given me information that when will i received my hand set then on 17th June 2013 some budy call me from Service Center and told me that your handset is not repairable so Co. will give you new Handset in 10-15 day's but till date i haven't received any call or information from Co. and Service Center.

and whenever i call to Micromax Customer Care No. which is [protected] but they also not given me any setisfy answar to me. and Service Center both Contact No. which is [protected] & [protected] are not contactable.. after 1 and half month.. and whenever i went there they people not given me any aswar talk with me very rudely.

I request you to please ask co. head of the department that when will i received my hand set.

i have log Complint also at Micromax Customer Service Center which is MMX[protected]

I hope you can understand my this problem and you will take approprite action against Responsible Person also.

Regards
Dhaval Joshi
[protected]

i am facing severe service issues from micromax which requires your attention also
My funbook p300 was given for battery replacement and software upgrade issue at M/S UNITED TECHNOLOGIES

Shop no. 209, Sanghvi Square, Opp Bank of Baroda, M. G. Road, Ghatkopar (W), Mumbai - 400086

Mobile No. :[protected] Phone No. :[protected] Email : [protected]@mmxcheckpoint.com
We had to follow up and visit atleast 3times but the same was given back after a week without even looking at it.The phone numbers are purposely switched off.

The service report was also not given on request.

we are forced to move to consumer court under consumer protection act,1986 for mental harassment if this is not resolved immediately
Now i have given the tablet at M/S CELLQ COMMUNICATIONS PVT. LTD.

G-336,Upper Ground Floor,Dreams malls,Off L.B.S.Marg,Bhandup West, Mumbai -

Email : [protected]@mmxcheckpoint.com

they are telling it will take one month to three months for the board to come and repair the tablet.Already one month has lapsed since the tablet is given at all your service centres one by one.
I request you to replace the same and extend the warranty as i have purchased the tablet to use and not keep for repairs.

Sir I deposited my Micromax A100 Hand set (IMEI No. [protected]) with M/s. AKS Telecom,SCO 1092, Sector 22B, Ist Floor, Cabin No. 10-11 Chandigarh (Tel No. [protected]) (Authorised service centre of Micromax) vide Job Sheet/Request No. R1304FCHD3594958 on datred 26.04.2013 for wifi connection problem. Though a period of more then two months has elapsed but their is no resolution provided to me by the company/service centre. They(Service centre) itself open/close the complaint regularly but no resolution has still been provided to me. Some time they say that the part is not available and the hand set will be replaced with a new one some time they say that the part is awaited. I am fed up now. Please look into the matter and help me.

Hi Team,
I bought Bolt-A65 on[protected], and since i purchsed it has battery problem. Phone is drastically getting down by batterry. Once its reach at 70% of battery level it get switch off automatically, Then i have to recharge phone and use it, I went to service station of Faridabad - Cosmos Communication, Shop# 67, Huda Market, Sec-29, Faridabad-121001. They have returned it with DOA and asked to me to go shop and change it but shop keeper is not ready to return it and your service team is also denying and refuse to change it mobile.

Kindly advise me on same.
Phone# [protected]
Email - dheeraj.[protected]@gmail.com

I PURCHASED MICROMAX A89 FROM INOX ENTERPRISE BARODA ON[protected].IT WAS WORKING FINE BUT ONE DAY I SUDDENLY COULD NOT START OR SWITCH ON MY DEVICE.IT WAS NOT CHARGING OR GIVING ANY RESPONSE.THEN I GAVE THIS DEVICE TO SERVICE CENTER IN BARODA.I SUBMITTED IT TO "DS MOBILE,BARODA" ON[protected] FOR REPAIR.THEY TOLD IT WILL BE REPAIRED IN 25 DAYS.THIS IS VERY VERY LONG TIME FOR REPAIR BUT I AGREED.THEY SAY IT IS PCB PROBLEM AND MOTHERBOARD WILL BE CHANGED. I CALLED AFTER 23 DAYS OF REPAIR AND MANY TIMES AFTER THAT DAY.ALL THAT SERVICE CENTER GUY ALWAYS TOLD WHEN I CALLED THAT PART IS NOT IN SERVICE CENTER AND IT IS YET TO REACH SERVICE CENTER.I WAS FED UP BY THAT SAME RESPONSE EVERY TIME.THEN ONE DAY I CALLED CUSTOMER CARE AND I WAS TOLD THAT IT WILL TAKE 7 TO 10 DAYS.I AGAIN CALLED CUSTOMER CARE AND IT WAS SAME COPYCAT RESPONSE.I ALSO CALLED SERVICE CENTER AFTER THAT ALSO TODAY BUT PART IS NOT THERE EVEN NOW AND HE TOLD THAT ANOTHER PIECE OF A89 IS PENDING FROM 55 DAYS.IS IT SOMETHING TO BE PROUD OF???NOW IT HAS BEEN LIKE 35 DAYS.I DO NOT WANT TO GO TO SERVICE CENTER AND WANT MY DEVICE REPLACED OR PLEASE HELP ME TO GET MY MONEY BACK.PLEASE AKOSHA REOLVE MY PROBLEM AS SOON AS POSSIBLE.I WILL BE REALLY GREATFUL. CONTACT NO:-[protected] LOCATION:-MAKARPURA,BARODA JOB SHEET NO:-W[protected] DEVICE MODEL:-MICROMAX A89

Respected sir

My MICROMAX CAVAS A110 had been stolen from home..I want to track my cel. Please help me finding it.
I have filed a police complaint and have FIR with me. Please help me.

MODEL :- MICROMAX CAVAS A110

M_IEMI NO :- [protected]

S_IEMI NO :- [protected]

S/N :- V[protected]

MAIL ID :- mayoor.[protected]@gmail.com

phone no :- [protected]

Stolen Date:- 3/06/2013

I had bought Micromax A100, its been 7 months of purchase and the screen flickers everytime i began to call or watch videos,
I need the replacement for the same, its just been 6 months though and the handsets has the problem.Kindly help...

Hello,
i purchased Micromax X272 (Black) from shopclues.com on 6 june 2013,first of all they give me defected piece on 14 june 2013,so i went to micromax service center for service,they keep my mobile on 17 june 2013,after that they said to me there is a problem in speaker,come back after 2 or 3 days,but every time when i go they said to me 'your handset in company,come back after 2 or 3 days". and they are using very bad and abusive language.so i am asking from you,this type of service provided by good companies?
its my mistake to purchase mobile online or purchase micromax mobile.
very bad experiance with shopclues.com and with micromax company.

details:-
micromax service center: Guru vallabh care center , alwar, rajasthan

mobile owner: Ankur kumar agarwal
city: alwar
state: rajasthan

Dear Sir,

I am Mr. Ajim S. Patave from Sakri, Dist- Dhule, Maharashtra, I was purchase Micromax A89 Smartphone on date 29/04/2013 & handset problem create and submit handset in service center 07/05/2013 and service center says to me handset not repaired I am complaint to Micromax email company only say to me on mail "your complaint send to concern department".

Dear I used handset only 7 days and in service center submitted 1 moth & 20 days now so please help me about this complaint.

My Service Center Job No.- 3134147
IMEI no.- [protected], [protected].

Regard,
Mr. Ajim S. Patave,
[protected], [protected].

Hi

I bought a micromax funbook infinity p 275 from Croma Koramangala Bangalore on 17 feb 2013. Serial number is v[protected]
mep no 8503

in the month of march the software of the tablet got corrupted and I had submitted to Croma service desk for repair.
From croma it went to Micromax service and after frequent follow up finally Croma received the tablet on May 2013. I was called to collect it. When I checked the tablet to my surprise 1) camera was not working, 2) not getting charged, 3)screen is replaced with old damaged screen, i could see the screws are also not tighted properly.

I have resubmitted this to Croma and Croma to Micromax on 09/06/2013. there no update on this yet.

Thank
Saratchandran
[protected]@yahoo.com
[protected]/76

Hi Sir/ Madam,

I have bought micromax canvas HD from snapdeal. Initially I had to wait for more than one month to get my phone because of the stock issues.
After I got my phone, I did not use the phone for more than 20 days and it stopped working. I gave it to the SAI SRINIVASA TECHNOLOGY in bangalore and they said it is a mother board issue and gave the job sheet number S[protected]. They said that I will get my phone in 20 days. But now, it is almost two months still I haven't got my phone. I contacted the SAI SRINIVASA TECHNOLOGY and they told me to contact micromax customer care .

I called[protected] and filed a complaint MMX[protected], they said the issue will be resolved in 10 days. After 10 days when i called the customer care, they said to call me after 7 days. And from then everytime I call them, they keep on telling call me after 7 days. I have called the customer care for more than 5 times till new with a period of 7 days but no body is taking any action. they just keep on telling wait for 7 more days.

Even the customer care is not supportive, when i ask for the cash back they says there is no cash back policy, whenever I ask for replacement they said there is no replacement, when I ask them to connect to there manager always the response is manager is in meeting and they are not aware when he will be back from the meeting. They are not ready to arrange a call with manager, they are not ready to give any commitment that when the phone will be repaired. Only thing they are asking me to wait for 7 days.

Till now only once they connected to there manager lalit and in my last conversation he said, it will take another 7 days and then when i call the customer care they always says that lalit is not available.

I am very dissapointed with micromax now, I already paid 4 EMI for this mobile but not used this mobile for more than 20 days.

Many people warned me not to buy the phone, despite of there warning I bought this mobile, Now I am suffering with this. Kindly help me in getting this issue resolved.

Thanks and Regards,
Sharath Vashisht

I have purchased Micromax A100 mobile phone on 01.09.12 and in warranty period, due to screen flickering problem I have deposited my phone to Micromax authorized servicing center at Varanasi on 17.04.13 and It has passed about 02 months but still my phone has not been handed over to me.

NEVER BUY MICROMAX PRODUCT

Hi All,

Subject:
[protected]
Neither my mobile phone is being repaired for any manufacturing defects nor my queries are being answered. It has been 4 weeks.


Present Scenario:
[protected]-----
I purchased a Micromax 116 smart phone, It had manufacturing defects.
I wanted to collect all issues that I face and then take it to service center.
I was not aware of the fact that If I bring the phone back in 7 days, It'll be exchanged.
Anyways my priority was to get it fixed and running.

I took it to the service center with complaints on poor network connectivity, low speaker phone volume, and some dots on mobile screens.

I was told that it'll be fixed in 8-10 days. Its been 4 weeks now and I am waiting for any update from customer care.

Interaction with Service Center:
[protected][protected]-------
1. Initially they told me that there is no stock of spare parts. They wanted me to check with them after few days.
2. On complaining about this to Micromax Support, Service Center refuse to answer any queries on my mobile device. I was told to reach Micromax Customer care for details.

Interactions with Micromax Support Center:
[protected][protected][protected]---
1. I mailed them for the low speaker phone volume in the handset, which is being faced by many others and internet is full of such complaints and feedback. I informed then that Service Center Engineer is telling that not much can be done in that respect. I shared many links where customers have shared their grievances regarding the low speaker volume.
2. After two weeks, I started chasing them for following two questions:
a) ETA (Estimated Time for Availability) for my handset?
b) How is the speaker issue being addressed?
I am not getting any response these legitimate questions.

I have been asking these questions on customer support phone, customer support mail, and Service Center.
Any help will be greatly appreciated.

Regards,
Prince Kapoor.
(+[protected]
Service Center job sheet no. N[protected]
Micromax Support complaint number is MMX[protected]

I gave my phone to micromax serving center because it was dead and not working. They gave me time of 1 week to repair it. After 1 week they couldn't repair it. After the time of 1month they still couldn't able to repair it. They are saying that company is not making new motherboards for the phone so they couldn't repairing it. So begged them to give my phone as it is. Now my phone is still dead and neither of any service center of micromax able to repair it..so what i do now with the dead .phone. i cant tolerate such bad service from micromax.

I had given my micromax a89 phone for repair on 30th april and have not received my phone till now.
I had bought my phone near the end of march and the phone is in warranty period. I have just used my phone for a month and it has been in the service centre for about 2 months.
Every time i contact them they tell me that it would take another week for repair. Sometimes they say the phone has been sent to the company for repair and sometimes that the company does not have the parts for repair. I have contacted both the service centre and the micromax helpline several times but did not get any satisfying answers. I also asked them to replace my phone or give me a refund but they denied it.
The job sheet number i got from the service centre is N[protected] and the complaint number i got from micromax helpline is [protected]. Please help me.
My email id is sumit.[protected]@gmail.com.

I have bought Micromax A116 Canvas HD phone in on May 9th. I had accidentally dropped the phone and the touch screen was broken. I went to this repair center SV communications in Kukatpally for repair. I have submitted my phone and also received a job sheet number S[protected].
They said it will get repaired in 2 weeks. They have also quoted the price of screen as 3200/- which I said I will pay for it. Its been fourth week now and the repair is not done. When I call SV communications, they say that they have not received the part from factory. When I try to call Micromax customer care number it does not work. I just dont understand when micromax has parts to manufacture the same model of the phone why dont they have parts and ship the parts to the service centers asap. Now I am worried whether I will get my phone back or not.

It's regarding to Micromax Canvas HD - A116, purchased on 12th may '13. On 27 may i'm facing some problems in my mobile
1) Memory card not showing in Gallery, but it shows in ' File Manager'.
2) Mobile display was not clear, shows grid lines.
I visited same day to micromax authorized gallery to clear these problems, but service people said 'there is an display problem, & to change the new one, also will take 20-25 days minimum.' So, i submitted my mobile were i received my job sheet no. W[protected].
Actually before purchasing i'm compare between HD 116 v/s Samsung Grand Quanto. But finally bought HD A116 for good features & price. It's value for money phone.
Then why this problems happen after purchasing?
Also As helpline nos. - Micromax Customer Care Number for Smartphones[protected] is always busy, also service center nos. not contactable[protected] & [protected] were i submitted my Smartphone. On above all contact nos nobody can attend the call; I can't trace my mobile status. Daily I’m tried 4-5 times to contact with them but no answer.
I called up to Micromax customer helpline no. [protected], first they told will take another 7 days, again called up after few days they said 10 days to repair. Why this false commitment to the customer?
On 12 June i revisited service centre, 'mobile point, thane'. Were i faced very POOR, PATHATIC & UNEXPECTABLE service from him. When i asked, how many take time to repair for smartphone?, the service people said, "don't know, jab company se part aayega to mil jayega", what is means that?? Were i received an commitment from your call center executive- will receive in 7-8 days. But service people neglect.
Also i asked to service people, if your call center checking through job sheet no. & given status, then why this difference, mis communication with customer?? So, service people said, both systems are different...!!!,
i don't understand what is meaning that "different".

Sir, tell me one thing.....if someone open an particular authories service center & represent to that company, then what is your responsibility ?? - TO UNDERSTANDS THE PROBLEM, SOLVE THE SOLUTION & SATISFY TO CUSTOMER.
But here i getting very unexpectable answer (in service center).
I again called up call center, were executive given an commitment of 10 days, these are confirmation or false commitment.
NOW, TODAY COMPLETE A MONTH FOR MOBILE BUT STILL UNABLE TO USE IT.

Myself Swapnil Janardan Rathod from nashik had bought funbook 300 tablet of micromax company last year on month july. And by the date of buying this product I am facing many problems regarding its maintenance.
About 14 to 15 times i have submitted that handset to service centre at nashik. Still I haven't get any proper service by respected centre. Actually for every visit they told me that they have changed different parts of handset. At the last visit they replaced whole tablet. But no choice for me again.. product again getting switched off.
Now its a year for this stuff and now onwards i cant spend anymore on this. Kindly request you to refund my money and I dont want that product back. Please take me out of this, because i am not getting any fruitful response from service centre.

Dear Sir,

I bought one Micromax mobile Model Number X287 (In warranty) and got one problem in same. Privacy Password protection password not working. then i am going on micromax authorized service centre nagpur. but my complaint not solve because Micromax authorized service centre executive says this mobile not available on our authorized and sent a mail 3 time to our head office (This instruction given to me from last 15-20 days).

Then i talk to micromax head office or website given number for customer help. i got same service centre address but my issue till date not solve. because of software not available on authorized service centre. but till date software not available on authorized service centre. so please do needful help.


Regards,
Gopil Gawande
+91 [protected]