Micromax Informatics Complaints & Reviews

I have given my Micromax A116 phone (under warranty) to service center on 12th may 2013 for problem related to WiFi and display. But it has not been repaired even after approx 1 month.

When I call to service center, they says, we don’t have parts, I should call to customer care for the support.
Then I called to your customer care on 28th may (complaint no- [protected]), he said it will be done within 7 days, but on 3rd june I called at service center and still it has not been repaired.
Every time i call micromax customer care, they say it will take another 1 week. when i asked for true commitment, they say we can say 1 week only, you can got to consumer court etc..

Jobsheet no : N[protected]
compalint no : [protected]

I had purchased micromax a116 on 29th March 2013 but after 2 months i.e. May 21 2013 handset got dead. I was thinking it should be a softer issue or something like that but when i go to service center they told me it is and hardware problem and i have to wait for 6 days. I was ready for that and wait for 8 days instead of 6 days. i was contacted them on 8th day i.e. May 29 2013 but they told me it will take more time and not given me a time line. I called them so many times after that. Now they given me mmx customer care no for contact "[protected]" and I had contacted them as well on May 7 2013, they gave me complaint# [protected] and promise me to resolve this issue within 7 days that means almost a month after? I am very unsatisfied withe this service they should know that 1 month for service is not good. I am still waiting for my handset. It around 20 days already passed.

Please do thee needful if you can, Also they should give costumer 1 month additional warranty for this.

Thanks in advance if you are taking any action on this....

i have purchased micromax A110 mobile phone on 11the November 2012 invoice dt. RI[protected]/12-13. i have got the problem in left speaker of earphone on the month of march. i have visit two times micromax service centre at sai infotech but the ignored the problem. then in the month of June, it is totally damaged and i have visited the service centre and they replied me warranty is closed for this earphone.

please give me thee best service as soon as possible.

Sir I have use micromax ninja 4.0 but their is a problam in my cell phone launhed in company ..net me is phone ki ram 256mb dekha rahi hai but sir mujhe mere cell me 128mb ki ram mile hai.jisse apps nahi chale hai n bahut se problam hoti hai .n iska speaker bhi karab ho chuka hai and. Baat karte time baat puri nahi ho paati hai ..warranty hone ke bawjud company me call kiya to wo bolte hai service center cale jao waha jata hu to wo bolte hai distributer ke pass chale jao sir aap hi bato main kya kar sir plz solve my problem ..

My funbook p300 tablet was given for battery replacement and software upgrade issue at M/S UNITED TECHNOLOGIES

Shop no. 209, Sanghvi Square, Opp Bank of Baroda, M. G. Road, Ghatkopar (W), Mumbai - 400086


Mobile No. :[protected] Phone No. :[protected] Email : [protected]@mmxcheckpoint.com
We had to follow up and visit atleast 3times but the same was given back after a week without even looking at it.


The service report was also not given on request.
On calling sanjay on mobile number [protected] the phone was answered in a very rude manner which is not acceptable

I feel insulted and this is not acceptable

i purchased micromax a54 model about 5 days ago and now the touch screen display is not working a bit its just disgusting when the service center says that we may not able to work on it and we have to send it to the company which may take a month or more time
the phone is not injured a little its in its best condition without a single scratch even
i surprise how micromax can make so low quality displays and phones

my order no[protected] mobile phone microwmax bolt i, ordered on 22/5/13 and irecieved on 27/05/13 ,after two day my phone automaicali off mode and could not on , i complaint on dated 29/05/13 and my complaint no. is82674459, my phone is in service center 29 sector huda market faridabad last one week and not ok till date, next 10 days he want to repair the phone so i request to change my phone .
taanks

I am Sunaina Setia. I purchased a micromax phone model A89 in the month of February 2013. I hardly use the phone for 15 days and from the it stops charging. I went to their authorized service station, where they told me to wait for 15 days, they will provide us new battery. after 15 days I visited there and got new battery. To my surprise when I came home and start charging my phone, the same problem I noticed again. the phone is showing charging, but inspite of charging it for hours, its battery is empty. Again I went to their service station and waited there for one hour, they checked it and told us that again we have to wait for one month. I don't know whats going on, but my experience with Micromax is very bad. When calling customer care, they hold for long and give no satisfactory answers. I have done many calls and many visits to service station but got nothing. Already 3 months have been passed and I hardly use it for 15 days.

I had given my Tab P360 in the Nasik service center on 18/5/13. The Name of the service center is Samarth Telecom Shopee, Balwant Plaza, 1st Floor, Shop No.1, Infront of Hotel Panchavati, Vakilwadi, Nasik-422002, Contact nos. are[protected] & [protected].

I had purchase the Tab on 27/4/13.

I work in an industry, i have holiday on Saturdays only, I can go to service centers on Saturdays only.
The Problem is when I tried to use the Bluetooth it never worked, i checked with other mobiles also to verify, then, I showed it to seller shop he tried himself, but it didn’t work, he said it requires memory card to operate the Bluetooth, i spend money to purchased the same, and then tried it again, still it didn’t work. Seller asked me to show this to Service center.

On next Saturday, i.e. on 18/5/13, i went to service center, Your service representative checked himself, it was not working, he reset the software and tried, it was not working. For your perusal the request no. is N[protected]. It was told to me that a call/sms will come to you on service update.

Till the time i had not received any sms or call from Micromax, i kept calling service centers nos. several times, the nos. Cannot be connected, only once my call was picked by a lady, she said the tab is still not done.

Now, being a customer and having invested in your brand, why should i suffer for a defective piece which was sold to me, i felt I am being cheated, your box packed piece is defective and is of substandard quality, which is meant to harass me.

I want a replacement of the defective piece or a full refund and a compensation of harassing me by not giving me update and not answering my calls by your service provider.

I gave my micromax a100 mobile for service in Micromax service center. It was given on april 2nd 2013. Its been more than 2 months and my mobile is not yet returned. Job sheet number. S[protected] .

Four times they given excuses for seven days. now I called again telling it will take another 5 to 7 days. I trusted micromax service and now toally FUk up. I regret that I recommended micromax mobile to my friends.

Please either service the mobile or refund the money. Dont make your customers totally frustrated .

I had purchased a Micromax Canvas 2 Plus A110Q mobile by paying through my credit card on 26th May 2013 form www.micromaxinfo.com. My Order # 103175. However since then I have not received my mobile. I tried to contact them via email at [protected]@micromaxestore.com twice since then but have got no reply form them. I even tried to put my queries in their website http://www.micromaxinfo.com/support.aspx almost every day but still not got any reply from them. I even got in touch with the facebook page of micromax https://www.facebook.com/micromaxinfo all I got was that I will be contacted by a person very soon regarding the matter. But after two days of such promise no one contacted me.
I feel cheated here and have serious doubts of them delivering the phone and that I feel I have been duped to the tune of Rs. 12100 by them.
Please help in this matter.

Respected sir/madam,
I am Afzal Momin i bought the micromax A100 on dated 03/10/12, after three month problem become start like hange, vibration of screen then i contact thane service centre they done the software but it was not enough.
Second time the same problem become again i submited the mobile in service centre on dated 25/02/13, and they gave me back my mobile on dated 06/04/13.
And after one month mobile start automatically switch off after few few hour one day it gone dead i submit it in service centre on dated 09/05/13.
Now i want to know what is micromax company i am a middle class person and i cant run to service centre like this again and again i dont want mobile i want my money back resolve this issue at the earliest.


THANK YOU
AFZAL MOMIN

i am dibeesh from kerala,my a87 as dead condition under warranty period so i submitted in my authorized service center calicut,the service center and my place between 60km,the service man tell to me after 10 days the motherboard parts will come then repiared your handset you will get one sms,after 12 days far.. the sms not recieved me,then i call the service center ..the service man tell something delay...4 times called,all the time say "delay"...what I do micromax calicut service cheat me always time..the service centre addres and my repiaring job sheet no.underbelow

M/S RIDHAM MOBILES
1ST FLOOR,DARUSALEM COMPLEX,MAVOOR ROAD
CALICUT-673004
PH:[protected]
my repairing under jobsheet no.S[protected]
take my compliant quickly ...its my request micromax company..

I purchase Micromax mobile A116 HD on date 05 Apr 2013, Phone problem was Hang, Automatic Restat on first date of purchase, I call micromax service center 10-15 time in show of micromax's web site teleohone and mobile number in dadar but they did'n recive my call, So i am going to personaly in service center but there buildings watchman said service center was shifted, and than after i call to customer care number in Delhi is show off micromax's web page[protected] And she (Mansi) give me new add at Dadar, I give handset for repair on Date 18 Arp 2013, Service center say your handset will repair after 10 days, I call after 10 days date on 02 May 2013 and same problem no one can recive my phone still date, so i call delhi on micromax customer care, She (Mansi) give me one complain number MMH020513**** and told me Sir your phone is sure repair after 7 days i said ok, than after 7 days i call in micromax customer care in delhi she told sir another 1-2 days go to repair i said ok, and than i call after 2 days on date 14 May 2013 she give me same answer sir another 2 days i said ok, i call after 2 days date on 16 may 2013 these time my phone recive Mr.Amit ( He told him Name) i am shocking after his answer, he told me sir another 10 days to repair but these time sure repair to your phone, i can't do for any things for waiting, After days i call today ( 27 may 2013) in delhi customer care, these time recive one lady she told me another 7 days, My phone was not repair on last 39 days, and every call time cutsmore care it's give date on date, Plz i advice to all Indians not buy any product of MICROMAX, it's a fraud company, Micromax is a third class service show of in my life, Micromax is cheater Compnay.

Hi I had purchased a Funbook P-250 from Orange Tel[protected][protected]) as I came at home and start it,it a not getting on,I called shop He told me to carry Tab but he also could not start and told me to go service center and arrange a DOA for new replacement and resubmitted with DOA letter,but he is not giving me new one telling me that it will take one month not giving delaers number when I call to micromax helpline they told us to ask for delaer number and talk to dealer.I want new one on immediate basis.

IMEI#-23000D76744CCEOB
JOB # OF DOA[protected]
N[protected]D

Sir
i have purchased a micromax A116 hd handset for
15700 rupess
from bhopal
after 15 days o[censored]sage it got repaired and submittet to micromax service center in bhopal
service center gave a job sheet and didnt mentioned the return date of the mobile handset to be given i have submitted on 6 th may
and i have called many times the micromax service center no one picks the call
by luck if it connects they always extend the date
i have called them 5 times they always tell different date for the return of the phone
i am tierd of calling them
many times they even not listen just cut the call

here is their number : [protected]

they are either giving me a new handset nor giving my money back

please resolve this complaint



my jobsheet number is : N[protected]
NAME :Sai


please help me

I purchased a micromax tablet funbook p300 last year. After few months, it got a problem that I was not able to copy files from internal storage to memory card or vice versa. I thought it to be a problem due to some virus So two months back, I went to the only Micromax service shop in my city, 11 kilometres from my place and I was amazed to see just kids there. Those just 18year old guys said that the 'software update' will solve this problem and so he gave it to me after updation in 10minutes. Then when I went home, I found out that the camera stopped working. I went there again and then those kids again took it and updated the software, this time the camera started to work as I checked it instantly. I went home and then another problem arised - the tablet began to switch off when the battery was left 67%. I went there again, they updated the software and this time the tablet started to get off at 40% battery. I went again and this time they told me
that they have changed the battery this time. I don't know but they told me that they have changed the battery. Again, the tablet began to get off at 38%. I went to those kids again and those duffers again software updated. The problem continued at 28% this time. I went again and this time I saw for the first time I saw a man there who was atleast above 25 years. He said that I should deposit tablet with them as they will check it 'nicely'. After 2days i.e., today I got the call from them and they said the tablet is all right now. I came back home and today again the tablet is getting automatic switch off at 19%.
I am feeling so disgusted with such horrible services you people are providing that I have already sold my another micromax phone and totally changed the mindset of all my friends and family who were thinking of going for micromax.

Also, even though I have deposited the tablet with them for just once but every time I went to them before they used to ask my number and send me a message - 'thank you for visiting. we have deposited your device for repairs and then the other two messages subsequently' When I told those kids that why do you send such messages when you don't take the device, they said that 'This is just to show to company sir'.

I have told you all of my painful story of going to your service centre, 11 kilometres from my place so many number of times and hope you to take some step to improve service to your people. Or else I and all people I know are going to say goodbye to you people very soon.

The shop which I went is- M/S Rajveer Teleecare , Shop No-1&2, S.S Tower, Near Akhaliya Chouraha, Chopashani Road, Jodhpur

Looking for a quick and positive response,
Gajendra Purohit.
+[protected].

I HAD BROUGHT A MOBILE HANDSET MICROMAX A57 6 MONTH AGO. SINCE THE BROUGHT IT I GOT COUNTINEUOSLY PROBEM OF HANGING DURING CALL & OTHER APPLICATION USE. THE CONCERN SERVICE CENTER IS NOT ABLE TO DETACT THE PROBLEM. EVERY TIME I WENT THERE THEY ONLY DO UPDATION & ONCE THEY CHANGES THE PLATE SAID BY THEM. BUT TILL NOW PROBLEM STILL EXIST.
I M TIRED OF HANDLING THIS PLEASE HELP ME.

THANKS & REGARDS
GULAB SINGH
MOB NO. [protected]

After only 4 months o[censored]se, my Micromax A87 refuses to switch on. I searched online for methods to boot the phone in recovery mode but even that hasn't worked. The phone simply doesn't switch on and doesn't show anything on the screen. It is simply dead. I had trusted Micromax to be a good company all this while, but with this experience, I will NEVER recommend or buy any of their products in the future.

isme 256 mb ki ram ki jagh 128mb ki ram aaye hai isseapps bhi nahi calte hai aur call karuta hu ya uthata hu to apne aap hi cuted ho jata hai aur iska speaker bhi kharb ho chuka hai maine micromax company me call kiya tha to wo bolta hai sarvice center chale jao waha jata hu to wo bolta hai aap company ke naam se cansumer care me case kar do ...ab aap hi batao main kya karu ...wo bhi ye heandset warrenty priod per hone ke baad bhi ....plz solve my problen my no.[protected]...