Micromax Informatics Complaints & Reviews

Hi,
i bought a micromax A100 on 15th October 2012. It started getting hanged within a few months, they formatted the phone, and updated the software saying, this problem wont happen again. But same problem started again, plus in addition to this, the earpiece stopped working properly and the phone also started heating a lot. I went to the customer center on 9th Feb 2013, who said that please submit your phone and within a week or 10 days your phone will be serviced and your problem will be solved. I called them up in 7 days to ask about my phone, i was said that it will take take another 7 days, so i waited another 7 days and called them up again. This time also they only said another 7 days as parts had not come. And told me maximum 7 more days. I called them up in 7 days again, and again they are saying the same thing, 7 more days. I have been constantly been harassed by them every week. And in addition that when i asked will my warranty of my phone be increased because it has been now 1 month, there answer was no your warranty wont be increased. Now i don't want that phone. I have been harassed enough. Please do something.

Customer name: Abhinav Bahuguna
Date of Purchase of Phone:15/10/2012

Date of Submission of Phone to Service Center: 09/02/2013
Service Center Name :Salora International Ltd
FF-107, ANSAL FORTUNE ARCADE BUILDING , SECTOR-18 NOIDA

i have purchased Micromax canvas2 smartphone from timtara.com on 29 jan 2013 by giving full payment of 9189 on the same day.( - Order #[protected]
But uptill now 9 March 2013 product is not delivered yet and the customer care no of the company are abusing me and saying you will never get the product or wait for 1 year.
Plz help me ASAP.
Gaurav Sharma
[protected]
Lucknow

i have purchased a mmx androi phone ninja A87
after two months suddenly it sttopped working..
i visited nearest service centre Vasu mobile repaire
jain plaza bilaspur..

i have given a jobsheet no.
dat ws N[protected]
date was 06/12/12

first they were telling my headset to headoffice i have to wait for a month...i waited ...nothing happened...
after 45 days dey told me my headset is not going to be repired company will provide me a same new phone ...they told
i have to wait some more time
.
.
yesterday a call from centre...

i visited vasu mobile but my phone didnt started

also dat is not a new one....
that is old one in same condition



i talked a incharge Niraj ji...but he didnt helped..

i have losted my patience..plz take some action
i am waiting for my phone more than 3 and half months..

thnxx

Dear Sir,
I have purchased Micromax canvas 2 & Samsung star 3 duos on Timtara.com on 18 Feb 2013.
But after 20 days order status is Awaiting Shipment & they niether shipped out my product nor refund my money. My transaction ID is 10175434 and my Order no is 10398130 & 10398132. My amount is 12688.
So I requested you that please help me for refund my money from timtara.com


Thanking you

Regards
Shadab Ahmad
[protected]
email id; [protected]@yahoo.com
sunnybhai.[protected]@gmail.com

I had purchase Micromax Mobile Model No.X490 on Dt.24/02/2012 from a Registered vendor at Aurangabad. IMEI No.[protected] alongwith 1 year Warranty. Since July 2012 i found some problem regarding Incoming Call voice, But at that time i assume that this is an network issue. hence ignored but from Oct 2012 & onwards the problem is growing day by day. due to this i can't use my mobile completely. so i have approched to Micromax Service center namely SMART MOBILE SERVICES, AURANGABAD & submitted invoice copy & handset. Service center has kept my handset for 15 days & thereafter says that the related part is not available with us. The same should be ordered to company. I said ok no problem. Ater some days service center says that It is not possible to solve the issue at our end for this purpose we are sending handset to Pune company office. So the handset is sent on Dt.03/11/2012 to company office. In between i have visited many times to S. C. but they say that we don't know the status of your mobile, whenever it is ok you will be informed by SMS. The Company has also kept my handset for 1 & half month for repairs purpose & again sent to SC at Aurangabad. Thereafter SC called me to collect my handset & the same is received. The Handset is used by for 3-4 days thereafter again i found that there is no INCOMING CALL VOICE. Again i go to SC and shows the problem in Jan Month, they kept also 20 days again. Then again i have received my mobile on 06/03/2013 & check it but SAME ISSUE. NOW MY WARRANTY PERIOD IS OVER. NOW WHAT TO DO ? SC SAYS THAT IF WARRANTY PERIOD IS EXPIRED WE CAN'T DO ANYTHING. PLEASE HELP

1st JOBSHEET NO.W[protected] SYMPTOM : 4403 NO INCOMING AUDIO
2nd JOBSHEET NO.W[protected] SYMPTOM : 4403 NO INCOMING AUDI
3rd & 4th time No Jobsheet prepared

CELL [protected]

I have gave my mobile to repairing on 23 Jan'13 at Micromax Service center at Nasik(The only Service Center in the city). My cell has got problem in couple of days after purchase. It's been more than 40 days so far and still they are not deliver it back. Despite of calling at the service center every single day they do not even bother to reply with a firm delivery date. Many times nobody respond to calls, sometimes we get answers wrong number, sometimes we get answer concern person is not here. This is very frustrating and disappointing experience by a emerging Brand like Micromax. If they really want to establish as good brand in market, they should give equal importance to post sale service as Marketing.

Dear Sir,
I had purchased Micromax A50 last year in may month. After purchasing mobile it works 3 months properly . After that I put my mobile on my back pocket . Screen goes blank and damaged. I repaired it at local sservice center . again after 4 months my screen damaged and i gave at service center so that I can get rid of this problem. Its has been only 2 week time again due to just at simple knock my mobile is damaged. Now they are not taking any kind of responsibility and telling me its physical damaged . But I think my peice is faulty from begining . Please suggest me and still 2 month is left in my warranty period. I am from Vadodara.
Mohib kazi
My email id is : [email][protected]@gmail.com[/email]
Mobile number is : [protected]

I had bought Micromax Handset Canvas-2 on 25th Nov' 12 and on 24th Feb' 13, suddenly the speaker of the handset stopped working. I went to the Service Center located in Noida- Sec-18 (SLR-Salora International Limited, FF107, Ansal Fortune Arcade Building, Sec-18, Noida (Tel[protected] But the same is not yet rectified as its been more than 2 weeks. The service center people are still saying the same thing that it will take more than 1 month as parts have not yet recieved. They are not able to provide proper timeline for the same. Kindly acknowledge and get the problem rectified.
My Number is [protected]

dear sir i was buy micromax 24k316 24 inch hd led tv was december 28 2012 two month goes but my poduct not deliver yet i was call costomer care to his tell still wait i was tell him if not deliver you product to refund me amount to they dont say anything sir pleas help me i want refund my amount or want product.

my Order no #10377594

Order Date:[protected]
Recipient: chetan sandhanshive

1 x Micromax 24K316 24 inch HD LED TV

Sir,
I purchased new Micrmax Canvas 2 mobile on 26.02.2013 from M/s Paragon Mobile Store, Udiapole, Udaipur Rajasthan IMEI No. of same is as follows:-
(1) [protected]
(2) [protected]
When I operate Canvas 2 mobile I had the following problems:-
(1) Wi- Fi of set does not work
(2) Camera generates Bad Quality Images
(3) Dual Core Processor of internet slowly browse webpages.
When I went to Paragon Mobile Store for resolving problem, I was directed to went to Micromax Service Centre, Anand Plaza, Udaipur where I came to notice that the same mobile handset was sold earlier also to another consumer name Mr. Hozifa. Sir I want my money back or replacement of new handset otherwise I will file Court case against the dealer or Micromax Company.

Dear Sir...
I buy a micromax X455 touch Phone from homeshop 18. The touch of that is not working properly. when i call someone the phone get hanged. then i not cut or do anything in the phone. i mean to say ki kuch hota hi nahi hai phone me na toh cut hota hai.
I went to so many service centres of micromax. but no one get any sufficient responce to me...

Salman
[protected]

I have submitted my handset at service center at Mobile Point-Shop No.-06, Chimteemani Apts., Opp. Dagdi School, St. John the Baptist High School Road, Nr Taloo Pali, Behind Amrapali Hotel, Charai Thane (W)- on 1st feb. 2013.

This is 1month, I have not received my handset. It is very difficult to stay without mobile phone as I am using 2 sim cards with 2 different nos. Keeping good faith on the Micromax Company I have purchased the handset.
Requesting you to please look into the matter and do necessary positive action to get my mobile hand set back in proper condition or provide with me another Handset.

I purchased a Micromax A25 on 31st Dec 2012 but within a month the phone stated giving display problem[WHITE LCD] So on 13th Feb 2013 I take it to the Service Center Address of Service Center is JMV ENTERPRISES LINE NO-11 HOME NO-270 2ND FLOOR BHALUBASA JAMSHEDPUR. At the service center they checked my phone and got the problems and asked me handover the phone to them.I submitted it to them with BATTERY & with out accessories i got a receipt from service center few detail is printed on it. Jobsheet no-E[protected]. I also got a Message from them on My mobile [protected] that they will inform me when my mobile is repaired.
the service center people told me it will take 1 day for Minor problem & maximum 15 days for Major problem but its been More than 15 days My Mobile is still not repaired. Every time i call them they they give same lame excuse that i have to wait for some more days because of this or that.Now i want complete return of my money from company if they do this type of after sales service soon the hype of this company is going to end. I have Attached the pic of Display problem im facing

i buyed a handset form a retailer of micromax mobile Rs. 2100/- 5 month back. but within a 2 month the handset switch off. when i taken the phone to the micromax care in our locality near by me they put the phone with them for 2 month after retunning the handset than also the same problem was running. when ever i go to the care they only tell me that they dint have the solution for the phone.
please sir i will be very thank full. please solve my problem.

HI,
I am salman shaikh, just a month ago i buy the micromax ninja a57 mobile it was working well for a month,afterword it start hanged
and there is no voice when someone call to mee. I went to micromax care centre in vashi named as SAI TELECOM the person told
me that it will take 10days for a problem to resolve so i had no choice i deposited my mobile on 16feb 2013, 10days had gone but still
the person is not interested in my problem they constantly replying some or the another reasons but they are'nt bother to solve my problem
and submit my mobile....i got message as well as call from the care center that the problem has resolved but how come i din't got my
mobile to mee till now....MICROMAX is just fooling to their customer.

Note: I have the original bill of the authorize center.

Thanks & Regards
SALMAN SHAIKH

i purchase micromax a60 from chaddha complex,GMD.road, moradabad at 15/07/2012 with the consumer name of sunil kumar at the cost of Rs.4,450/- and mobile"s imei no. is [protected] and it have a warranty of 1 year.
when the set become dead and not functioning we give it to the micromax service center of moradabad at 24/01/2013 and even after 1 month they didn't repair it and not responding to our complaints and increasing the time of repairing of it.
the no. of its moradabad"s service center is [protected]. you can contact me {the consumer of the mobile} at:[protected],[protected],[protected].

FROM : SYED ALI ASGHAR- mobile no. [protected]

H.No 18-7-198/E/18/A/1, AMAN NAGAR-B, TALAB KATTA, HYDERABAD- PIN:500002(A.P)

EMAIL ID: [protected]@HOTMAIL.COM or [protected]@YAHOO.COM


Respected Sir,

I am herewith lodging this complaint against an Indian mobile Company by name MICROMAX MOBILES.
Sir, I purchased a mobile handset of Model Micromax A57 Ninja-3 handset on[protected] @ Rs.4800/- from a local dealer at Hyderabad city.(purchase receipt & warranty card is held with me, if needed I can send its scan copies to you)

The summary of complaint is : On third day o[censored]sage I found that the handset is hanging up almost three or four times a day, and when I drag out the battery and again re insert it, then it starts as usual, due to time shortage I could not visit the service centre but after that I went to the service centre (on[protected] and demand for replacement of it but the employees of the centre told me that if I was approach with in a week then it was replaced, I agreed with them and deposited handset ( scan copy of service centre receipts is herewith attached) for repairing they told me that the handset will be returned in next day but they did not return it till 15 days(mentioning the reason that the motherboard is not in stock and we have to wait till its receive from the company). but when I warned them to approach before consumer forum they returned it in two days (after 15 days) AS IT IS (they did not repair it).

Also I was in contact with micromax mobile company concerned team on emails they also replied me that very soon my problem will be solved.but they failed to solve my problem in time... I have their emails replies, if needed I will send it to you also...

I am facing the same problem as it was before deposited. Again I called them mentioning that they did not replace its motherboard and returned " AS IT IS", then they again advised me to deposited the handset for some days.Sir, I purchased this phone for my use and not to kept with the serive centre all the time.

Sir, I observed at the service centre that daily, 5 to 7 customers are complaining the same defect of handset and I asked them they are telling that since 2 months the service centre employees saying that the handset is not ready.( Your team can inspect the service centre and observe how many customers are facing problems.

Hence I want my amount(Rs.4800/-)back with compensation from the company as this model is not proper manufactured that's why every handset of same model occurs the hangup problem as well the battery backup problem.In fact, the company is cheating with the people and it should be published in every newspapers, so that other people will be aware with this handsets.....

Looking forward with a hope from your side... please take necessary action against the company and needed I can approach to your court anywhere in hyderabad city.

Company's authorised service centre Name and address: MOBITECH, G-11, DIAMOND TOWERS, BESIDE TAJ TRI STAR HOTEL, S.D. ROAD, SECUNDERABAD-A.P PHONE No.[protected]-27845365, [protected].....( the other person who is responsible for supply of components, Mr. Venkat of Chennai his mobile no. [protected]) He also cheated with me by saying that the motherboard is changed and my mobile is OK now.

I have bought the Micromax phone about 45 days ago. Touch pad is not working so I went to Service Center of Micromax. Twice mobile is repaired by Service Center Still Touch Pad is not working. I requested to change Touch Pad . He replied very rudely that "You do what you can. Touch Pad neither repaired or changed" and this type of talking with Ladies which is not acceptable at all.

I would like to mention that I have original bill and Mobile is under warranty.If you needed that i able to provide it.



My Name : Tejash Shah
Contact Detail : [protected], [protected]
Email Address : [protected]@yahoo.com



Kindly do the needful

Dear Sir/Madam

I have purchased Micromax A100 Handset from Croma retail .com. After using for one month I notice that Handset having issue with Network. It is dual sim phone. When I use 1st SIM as internet connection & not brousing anything 2nd SIM gets off ( totally off & showing that SIM id OFF on screen). I visited to Micromax service center in Pune & they taken 2-3 days for repair the handset ( they updated software & also motherboard) but problem not get solved. After visiting for 7-8 times at last they said that handset has problem & could not be repair. Pls ask help to Micromax call center. But customer service representative told me that this model is like that only ..I convinced him that second sim can be out of covrage while using 1st sim as internet connection on ( not brousing) ... but he not convinced & not given any solution as well. I have taken this handset to use both sim but I always swithed off with 2nd sim ....
Micromax service center persons convinced that this handset has problem of network as he used this handset for 2-3 days ...

Need your help to get me hard earned money back or replace this faulty handset with new one ( without issue ) ...

Kindly regards

Sachin Parawade
cell-[protected] .....
Pune.

I have brought Micromax Q1+ Mobile the Mobile is not working it is showing that Invalid Sim the sim are working in other mobiles

Kindly Suggest for futher