Micromax Informatics Complaints & Reviews

I have purchased a Micromax Funbook Pro Tablet from Ezone Mumbai (powai branch) post which I have faced 3 major issues, Micromax has given me a horrifying a experience -

Kindly consider for the damages on bad customer experience and my refund:-
-Defective Product not replaced
-Company Authorized Service center is not having basic spares for 1 month of a newly lunched product
-Company call center is refusing to refund the money and process any replacement

My Product Details are -
Tablet IMEI :[protected]C863
Service center Job card number: SALMH026R2000
Call center Complaint number: [protected]
Call center number[protected] is completely choked and not availed .Was able to get through after 200+ attempts

I had dropped my Micromax Funbook Pro Tablet – which is a authorized service center but have no spares to even repair the defective product and rights for a replacement -
SLR - MOBILE TECHNOLOGY
1784/45, Sanghmitra CHS, D. N. Nagar, Link Road, Opp. YMCA Boys Hostel & Near The Club, Andheri (W)
MUMBAI
Maharashtra 400053
Mobile No:
Phone No:[protected], 65220190

Please help me with a refund of my money waisted.this has been the biggest brand mistake of my life



Regards
Keval Lakhani
Email : [protected]@gmail.com

I AM SOURBHI MEHRA AND I WAS PURCHASED MICROMAX FUNBOOK ON 11 SEP 2012
BUT AFTER 6 DAYS FUNBOOK DOES NOT WORK OR OPEN.THEN I WAS VISITED IN
SERVICE STATION IN LAXMI NAGAR (B-36 Guru Nank Pura Opp.V3S
Mall,,Near Maharaja Bequett HalL,Laxmi Nagar New Delhi 110092),TO
SUBMITED MY FUNBOOK BUT THE EXECUTIVE TOLD ME THAT WE ARE NOT ABLE TO
RECIVE THIS FUNBOOK BECOUSE OF ELECTRICITY CUT OFF.AFTER NEXT DAY WHEN
I WAS AGAIN VISITED IN SERVICE STATION ONE OF THE EXECUTIVE
(ARPITA)TOLD ME THAT SOME EMI NO. DOES NOT ACCEPTED IN MY SYSTEM
BECOUSE OF THAT WE ARE NOT TAKE THIS FUNBOOK.AND SHE TOLD ME THAT PLS
COME AFTER 5 OR SIX DAYS.AFTER THAT MY BROTHER RATIK MEHRA GONE ON 5TH
OCT FOR SUBMIT MY DEAD FUNBOOK ,THE EXECUTIVE TOLD ME THAT YOUR
FUNBOOK BEING REPAIRED IN 4 DAYS BUT FROM LAST 20 DAYS IAM COUNTINE
CALLED IN YOUR SERVICE STATION BUT NO RESPONSE GIVEN TO MY.THE
EXECUTIVE CUT MY PHONE WHEN I CALLED THIS NUMBER([protected]). SO
CALLED NAME SHIPRA,SHE USING VERY VERY BAD LANGUAGE WITH ME.NOW IAM
FRUSTED WITH THE SERVICE.ONE OF THE EXECUVITE ASHUTOSH GIVEN FALSE COMMITMENT IN EVERY DAY WHEN CALL HIM([protected]) AND NO ONE GIVING CONTACT NUMBER OF SERVIVE
STATION'S MANAGER . THIS MY BIG BIG MISTAKE TO PURCHASED MICROMAX
FUNBOOK. I WAS FILLED COMPLAINTIN MICROMAX CUSTMER CARE COMPLAINT NO ([protected]) BUT NO RESPONSE GIVEN BY THEM.
PLS FILE A COMPLAINT IN CONSUMER COURT


SOURBHI
[protected]

Dear Sir,



Complaint- Bill No. 09-GE08-12SICD 514-

My daughter got a Micromax tab Funbook P300 as a gift from her uncle for her birthdaythey bought it from Vijay Sales- Goregaon Hub. From the day 1 its camera is non functional & it also has lot of problems.

I work for a communications agency & travel a lot, that's why I could not come to Vijay sales to address the issue immediately within that month.

On Saturday 29th I went to request Vijay sales to replace the tab (which is not even used and is in perfect condition physically). They plainly refused to help me. I even went to store in-charge & asked for his help. He offered me to get the piece repaired, which I declined as I am expecting a replacement. He was not ready to give me Micromax's Manager's number nor e mail id.

I am surprised to find such sub-standard products from the esteemed organization & such a pathetic service from the trader.



I am expecting my grievance to be addressed ASAP. Trust you will help me.

Regards,



Dr Nitin Malekar
[protected]

sir,
I had purchased a micromax funbook P350 tablet from mukesh s.t.d durg i have a problem i want to replace it but the shop owner not replacing when i open the box of the tab the charger is not working and when i asked the shop owner he replace the charger but 2nd day the battery backup not so good i have called micromax customer care they told that they have a 7 days replacement policy of the product they told that just go to the shop from where you purchase he will replace it but he wants the D.O.A but D.O.A. policy is not applicable in our state this information about the D.O.A. is provided by the micromax customer care. the customer care executive told me that the shop owner will replace it without the D.O.A. Then also he is not replacing I too went to the micromax service center of durg he check out the tablet and cant do any thing right inspite that he increases the problem of my tab. after that my tab is hanged and switching off when i remove the charger pin from the tab.
THANKING YOU

DATE of purchase[protected]
DATE OF COMPLAINT TO THE SHOP OWNER- 20/21/22/[protected],
DATE OF COMPLAINT TO THE MICROMAX SERVICE CENTRE DURG -22/[protected]

DATE-
[protected] Regards,
Name- VAIBHAW PUROHIT
S/O - R.P.PUROHIT
E-MAIL- [protected]@gmail.com
Contact no.- [protected]
ADDRESS- RAMADHIN MARG NEAR UNION BANK
RAJNANDGAON .(CHHATTISGARH.)
PIN CODE -491441

we bought the micromax fun book pro on[protected] from shree mahaveer distributors.
[complete address :#939,'KISHAN COMPLEX'behind hotel dasprakash
K.T.STREET CROSS,MYSORE-570 001]
it is in a very good condition till last week,but when we are working with it suddenly switched off.but when it is turned on first shown micromax logo then fun book and it loads for several minutes and not displaying main screen. it just display a white screen and it hang out with that white screen........:(
please report what actual problem.......

Poorvika Mobile showroom in T Nagar, I Purchase Micromax Mobile Rs. 6500/- but Actual Price is Rs. 6000/- that particular reason is told for poorvika mobile showroom not proper reponse of suppliers, do needful.

I am Hans Priya Gautam and I am Working INDIA TODAY GROUP its totally media and press department .I have purchased one handset Model no A - 45 micro-max though the dealer Name - Madhu Communication Add :- B - 9 Chunna Bhatti Kirti Nagar Behind Fire station new Delhi - 110085
mobile price - 4900/-INR. i am a simple person and getting mental harassment because of this issue. and i had spent 3200/-INR on my medical treatment.

Micro-max address - Micro-max Customer Care
Plot Num 21/14 Block -A
Naraina Industrial Area
Phase - 2 Delhi - 110028
Contact No - [protected],[protected].

Bill no - 034 dated 09/09/2012 shop mobile number [protected], [protected] think is that after four days date of purchase micro-max A - 45 mobile
automatically totally dead after that i have contacted to micro-max customer care number[protected], some one pick the call and said sir please contact our micro-max android customer care [protected] after that I have contact on particulars no[protected] some one picked the call and he has given west Delhi service center details that is Inder Info-care UG -17 vishwadeep towers janakpuri district center new delhi - 110058 phone number[protected].

I have visited service center Inder info-care he said please bring complete mobile box set photo copy of mobile bill with original bill next day i have again visited service centers with complete mobile box set and original bill . after that service center provided me one certificate
(certificate no. DN[protected] regarding replacement on 15/09/2012 and said please submitted your handset and certificate our dealer madhu communication and with in seven working days your handset will be replaced from madhu communication dealer side i said OK and i have submitted complete mobile box set with certificate or bill on 15/09/2012 and i follow all the procedure as per Inder infocare service center now its 21 october 1 month and 1 weak gone but my handset is not yet replaced from dealer or micro-max side and today.

HANS PRIYA GAUTAM
INDIA TODAY GROUP
CONTACT NO - +91-[protected], +91-[protected]
Email - [protected]@gmail.com

Not support any type 3g dongles and always not support Tata Photon plus 3g Dongles , Please Help me................

I had bought Micromax Ninja A87 on 23rd September 2012 from Croma store, Rajouri Garden New Delhi.
The phone is not performing as per the features promised by Micromax.
Problems in the phone (Micromax Ninja A87):-
• The phone does not operate at the speed of 1 GHz.
• The phone does not support most of the games and applications available on the internet.
• The touch is not such responsive.
• The phone exits the internet browser and all applications abruptly while using them without warning.
• Live wallpapers do not stay on the home screen after some time.
• The music playback through headphones is not clear and is shrieky.
• If i paste an icon on the home screen, it disappears when the phone is restarted after switching off.

First I visited the Croma store, who expressed their inability to help me and guided me to the customer care of Micromax.
I called the customer care centre and they told me to go to the service centre.
I went to the service centre in Kalkaji and I was told that these problems are related to the software and there was nothing that could be done about the phone as all the handsets were alike. There were several other people who had the same problems.
We were all told by the service engineer that no third party applications would work on these phones, which negates the very purpose of android phones.
They told us to again contact the customer care and talk to them regarding any third party applications. The customer care again advised me to go back to the service centre. I then requested the customer care to tell me the procedure to get a refund as the phone was not delivering the goods as per the specifications. The person on the phone said ok bye and disconnected the call.
Now all i want is to return the phone.

Submitted the Micromax funbook as there was a problem with the display panel of the Tablet at Ujjwal Telcom on 24th Sept 2012 model no p300/sermob0117/2300e2724611a1c request no e[protected] for replacement of PCB but till date there is no positive response . It has been nearly 22 days but the matter has not been sorted out .

Kindly look in the matter as I am totally fedup with the excuses of the service centre

Have bought this phone and its dead within a week
Custmer service center asking for rs 5500 for repair
My phone no [protected]

Hello My name is Anjan Kumar Nayak and am living in Bhubaneswar, Odisha. I have Purchased a Mobile Phone made by MICROMAX Model No. C-115 on 6th June 2012 from Bhubaneswar. But after using the Phone for just 4-Months I felt the Battery Problem i.e the Battery didn't Provide Back Up after full Charge and finally one day the Mobile Phone got Switched Off Permanently.

Then I lodged a Complain against the Battery at Bhubaneswar MICROMAX Service Center on 27th Sept. 2012. They told me there is a Problem in the Battery, so they will exchange the Battery because I was in the Warranty Period. They told me it will take minimum 7-days to Provide me the new battery as they didn't have the stock in their store.

But yet after 15 days they are Playing with me and telling that there is a Problem in the Head Office, therefore we are unable to Provide you the battery.Sometimes they are telling me there is no Stock of the Particular Battery in the store of the Head Office and it will take another 15 Days to Provide you.
So my Complain is that if the Company hasn't the capacity to Provide a Battery after damage of Old one then why should they Sell the Product ? They should stop selling these kind of Mobile Phones.

Dear sir,

I buy micromax funbook on 13-Sep 2012. But from very first day this was not working properly. I deposited it in service centre at Kalka Ji on 19-Sep-2012 and they give me 7 days time to solve the problem but it has been past more than half month no response found from your side. I have visited so many time in your service centre and make calls to your customer care complaint no-[protected].


Regards

Dalip Arora

Job Sheet no:- SALDL003R2987

Dear, Sir


I admitted my MICROMAX h/s which of model no is X285, Which was sending for repair L3 on 03/09/2012, your authorised service center M/s MOBILE PLAZA,Gwalior.

To-day i received my h/s .. When check that is not completed repair. Some major fault with camera problem in the find in h/s. When i say about this problem your service center ..that one guys say to me your h/s has been out of warranty as per POP date.

Now that time your h/s will not be repair in under warranty .. that problem solve be chargeable.. I am ready to repair.After repairing my h/s is OK. they will charged 100/- Rs..

When i demand to pay amount of bill they provide normal slip it was write stamp and sign of your service center M/s MOBILE PLAZA..

(Note:- It is not good for MICROMAX customers.. Pls do something and revert my money it is normal amount but it is wrong way to earn extra money..)


Your Customer
ARJUN SINGH
Gwalior
[protected]

i had bought my micromax handset one day before and now i am facing problem in its speaker.so i went to the shopkeeper to replace my handset but he is denying from refunding it,he ask me to go to the micromax service center but how can a day before bought cell can be brought to service centre.I had trying so many times for the replacement but he refuses for that,and the set has speaker problm too much

Dear madam,
As discussed please find the detail of the service centre.
m/s n p electronic
G-1 abhishek apartement 319-a napier town jabalpur mp 482002
Tel-[protected]
Job sheet/Request no-R1209FMP1886692
Please resolve the issue as soon as possible i am not having the handset from last two months.

I purchased funbook on 14 july'12. Within 8 days the charger went off. I purchased from Vijay Sales-Ghodbunder. But they were not in position to give service center details. I ran from Pillar to Post for getting the service center details. Once I got a person who said he is dealer of Micromax. He said the charger needs to be replaced & the funbook to be formatted. He kept the funbook for 8 hrs to format the funbook. After he formatted my funbook is not starting. In the span of 2 and half months I didn't use the funbook. Pls reply what should be done.

Sir , i purchased a mobile MICROMAX S222 from CITY MOBILE CENTER , SATNA , ON 10 OCT 2011 with One Year warranty. In september 2012 mobile was giving some technical problem so that in september 2011 i go to the service center of MICROMAX MOBILE whose address is M/S Heera Mobile Care
Ekta Tower, Rewa Road, Satna,,
Madhya Pradesh 485001

Mobile No. :[protected]
Phone No. :[protected]

As i detailed that mobile is in warranty period but still service center is not providing service and not repairing the mobile .
Please help me because only a few days are left for warranty date.

i have purchased micromax x271 on 14/05/202 from mobile store, after five days of purchased its ringer stopped working, but i was busy so i was using phone on vibration mode, after sometime one of its softkey stopped working and than it started showing earphone plug in and out, so i called on their customer care number i.e [protected] and asked for service centre address she gave me add of a center in lalbagh i visited there, and told all these things on 22/09/2012(Saturday)job sheet no.N[protected] . they told me that they will give me handset on Monday as sure. i visited ser. centre on tuesday but they said your handset motherboard is damaged and we have sended it to our H.O. without informing me they did everything. than the said we will give you your handset on 05/10/2012. So i visited today but the handset was not working properly and when i said its not working, they started dominating me that it is working good. as the ringer is still not working and its very hard to press * and left soft key.
Prashant Singh
Contact no. [protected]

Dear Sir/Mam,

we have ordered a set of MicromaxQ-22 Instruments from Home Shop-18 by the name of Yogini Kharche, Indore according to offer they were supposed to send me the yellow and green instruments. but by default i got both yellow models. when i have complaint at Homeshop18 customer care they said to send us back the instruments but they were not providing any return receipt we were expecting the return shipment from their side first after one month we decided to keep that yellow colours only and opened the box pack. after 2days one of my instrument IMEI no. [protected]/[protected] suddenly stopped working there were no displays and only white screen was there. again we called at homeshop18, they suggested to send the instrument at their local service centre Akhil Traders,33/2 Choti Gwaltoli, indore theit CST/TIN no. is [protected]. we have submitted the instrument to them on 29th of Aug after one month they messaged us to collect the instrument but they are providing Micromax Q3 instrument in place of my faulty instrument.

The matter is that we have submitted the brand New piece of Q22 yellow to them but they are returning me the old Used Q-3 instrument to me.

is this justified . the concern Person at Akhil Traders and the company people trying to cheat us. we have paid in July and still we cant use the instrument.

i have also enclosed the invoice copies for your reference.

I need your help i m really getting so disappointed with this things. even the people not replying politely to us.

Thanks

Jayshree Bhargava
[protected]
[protected]@gmail.com