Micromax Informatics Complaints & Reviews

Hi writing you this to inform you that i had recently purchased micromax phone model a90s on 3rd november 2012,bt due to rpoblem of sensor and standby time i submitted to their service centre,as the standby time they said was approx 174hours,but even on standby time it was ruuning just 7-8hours,when i submitted the handset to their andheri micromax gallery they updated the software and gave me back,in front of them i checked the same problem was still occuring of standby time as within 15mins 4% battery was drained,i submmited the handset there again for which the jobsheet number is SALMH026R3152 submitted on 21st Novemeber they said it will be repaired within 10days wherin the customer care guys said it wil take a week,i upfrontly ask them if the problem is not resolved what you wil do they said they will issue new handset in this case,now it has been almost 14days,when i called back them again they said it wil take another 10days approx,when i asked for the commitment they said they cant give commitment as the parts are not available,inspite of this when i asked you provide me with DOA letter so that il get other handset,they said they cant issue it,neither the Micromax authorise centre nor the call centre of the micromax is helping me,as if it will take another 10days that mean approx it will be 24days,that too they are not giving me commitment,so kindly look into this matter and help me out,The authorised service centre number is [protected] and the customer care number is [protected].Kindly look into this matter and help me out.you can contact me on [protected].

SErvice center complaint.

Job Sheet No.: - SALMH026R2734
Service Center Address: 1784/45, SanghMitra CHS, D.N. Nagar, Link Road, opp YMCA, Andheri (W). Mumbai

I had given my P275 - Infinity tab for replacing its display to your service center on 30/10/2012. Today I was called to collect my tab. But there I saw there were major and clearly visible scratches on the bottom of the screen. The job sheet says Minor scratches, which I agree. But the new scratches that has come up now are not due to my usage.

The service center executive named Sonu Amlani has refused to accept my complaint or even acknowledge the defect. He even refused to update my job sheet statu to no accepted or put any comment on the job sheet.

I have not taken the delivery today as I believe these new scratches have been inflicted by the Micromax service center. I request you to please replace the screen or make arrangements to remove the scratches without any damage to other parts.

I M SHAKIR TAMBOLI From ISLAMPUR . I BROUGHT MICROMAX FUNBOOK ON 21612 , P300SERMOBO1172300CF7244D6DED. THE TIME
FROM WHEN WE BROUGHT THE TABLET, IT HAD STOPPED WORKING FOR TWO TIMES. FOR REPARING WE GAVE OUR TABLET IN COMPANY SERVICE STATION ON 111012 . BUT THEY DID NOT GAVE ANY RESPONCE.
COMPLAINT NO. [protected]
Plz. grant our complaint
THK

When i meet the Micromax check point located at Sanpagi Road,Malleswaram.
I given dongal to her and she said that please wrote ur no and name on receipt. IN mean while she damaged the seal of warranty. And said that warranty is not recovered, because the seal is broken and emi no on the data card is not clear. When i listen those words i shocked and i looked that the seal its broken, when i put in box it was clear that the seal is good. Please be aware of those guys. Finally i loss the warranty even though i have warranty, I bought the device on april 2012 i submited in this month on 12.

i have purchased a MICROMAX X 101 (ITEM CODE M3313) thru Today Retail Network Pvt.Ltd vide their Invoce No.TRNPL/DIL/[protected]/129873
Dated 18.09.2012 at a cost of Rs.1198/- I had been to their local representative along with warranty card, who have refused to accept the
warranty card as it does not bear the stamp of the dealer from whom I purchased the hand set. Inspite to explaining him the factual position
their representative has suggested the get rubber stamp affiexed by paying Rs.100 / 200 from local vendor otherwise you will have to pay
the charges as prescribed by the company everytime handset get problem. Under the circumstances I seek your guidence in the matter.


C.P.Kudre
aggrieved customer.

Brought MMX Pro P500 for INR 10k on 25/09/2012 which started malfunctioning with few days.
So submitted it to the MMX service center "CELLO SERVICE,P-17, MISSON ROW, CROSSING OFF G.AVE & BENTINCK STREET, KOLKATA - 700013 Mobile No. :[protected], [protected] Phone No. :[protected], 40037294 Email : [protected]@mmxcheckpoint.com" on 26/10/2012.
Now its one month passed still they are pending my work. So I want refund of my money as I am totally upset with MMX service provided.

sir,

i bought a Funbook p300 tablet. it started giving battery problems so i gave it to service center on 3- nov - 2012. it has been 24th nov now & all they say is it will take 20 days more. please please help me consumer court .... help me get my tablet soon as i am loosing my precious warranty period duration.

Dear Sir,
Myself Mr.Brijesh Patel from Bapunagar,Ahmedabad purchased the Micromax make (A 56 model no.)

Mobile Make – Micromax
Model No. – A 56
IMEI No.- [protected]
Purchase add-Jay jalaram Technologies Pvt. Ltd. Address – Shop no. 9,Shyam Shikhar Complex,Bapunagar,ahmedabad.
Purchase date – 11/07/12
Invoice No. – KOREB/[protected]

After purchased this mobile within 1 month I faced following problems on this mobile.
1. Too much Tower problem in both
the sim.
2. During the call. suddenly call failed or
dropped.
3. When I use internet in one sim.during
this period another sim not working.
4. Sometimes I faced the internet
surfing in both sims.
5. When I downloaded in the phone
then some error occurs,”Insufficient
storage”- But the real fact is that i had
2 GB space is not utilized.
6. When I mobile switched off, and then
after mobile can’t switched on without
removing the battery.

So there are many problems in this instrument. So my request is that i want my money back.

Sir

I have registered my complaint on 19/12/2012 at 8.53 pm my complaint no. is 76469599 and your executive surely told me many times that your handset will be replaced as soon as possible. But now they are telling me that you have to go to service centre. Please tell me if your executive committing me then why your another executives are denying.I told them to listen your voice recording but they are not responding to my words. So, please solve my problem as soon as possible.

Thanks

Regards

Prince Khichee

[protected]

[protected]@gmail.com

Dear Sir/Madam
I have purchased MICROMAX A-57 mobile (IMEI no.[protected]). Price: 4800 Rs. with bill date:[protected] from Raj Telecom Mangol Puri, New Delhi -83. I found some problem in mic of my phone. Then i gave my mobile in Inder Infocare District Center, Janak Puri New Delhi-58 Micromax service centre on[protected] my jobsheet no SALDL025R3404. They were not able to repair my phone. they asking for change PCB still its pending since long time[protected].
Please help here otherwise i will take legal action.

Thanks

Sandeep Kumar
[protected]
[protected]

I have purchased micromax Funbook P300 in the month of august 2012. I got a problem with the battery backup and submitted the piece at service center hyderabad (MOBITECH SERVICE CENTRE, Secunderabad) on 16/10/2012. They have told that there is a problem with mother board and will be replaced in 10 days. But now (21/11/2012) they say that it will take some more time and may be delivered by the end of december.

Handset Details :
IMEI/S.No : 2300EE7245963B5
SALAT007R2141

Complaint No. at Micromax customer care : MMX[protected]

Even after repeated calls to customer care they just say wait for 10 more days repeatedly.

please solve my issue.

my email id : [protected]@hotmail.com

Dear sir,

.My name is Mohd Shahid and my contact no. [protected]. I have purchased new micro max handset model x505 in the month of may. After the two month of purchasing there is problem in handset camera and charging.For this i have submit the mobile to nearest service centre after checking the handset service centre person said that it will take 15to20 days to repair the same.The concern person provide the mobile after 18 days and when i checked the mobile at home than again create the problem it's touch screen is not working than again i visit the service centre and he ensure me that he will replace the handest and provide the new one within 10 day but after 10 days he said he will provide the same handset after reparing and not giving the actual time to provide the same.I am suffering from all this from two month and not gettig satisfactory answer till now.First time i esclate the mail for the issue on 4 oct 2012.Till the date i cant't get the proper solution of my handset problem My complain number is MXM[protected].Today when i reach the service centre they again said that reparing of handset takes 20 days more.Previously they said to me that handset will be replaced soon..Please do the needful and provide me the new handset as committed by the service centre person..

Dear Sir,

I Have again given my mobile instrument Micromax A75 to Service Center at indore Ayushi Electronics, M-115, Yashwant Plaza , Opp Railway Station ,Indore vide job sheet no SALMP005R2135 dated 26/10/2012. previous job sheet no is SALMP005R1441 dt[protected].

After my various followup till today the service center and from your side has not rectified the problem pertinent with my mobile.

Please help
Ritesh Nema
[protected]
[protected]@gmail.com

I bought a Micro-max Tablet- 2300AB72461EB90 invoice number SI/JNR/11908 dated 10-Nov-2012 from 4th block, Jaya Nagar, Bangalore. The tablet was shown demo by the sales represent connecting it on the power adapter and I was asked to charge it for 6hours, since there was not enough battery power on the tablet.

The purchase was done by my friend as a Diwali gift for me and i am in Malaysia. He didn't charged the tablet after purchase and handed over to me on 12th, since he traveled from Bangalore to Malaysia on Sunday night(11-Nov-2012). After i kept the tablet on charging, i realized that it is not at all getting charged and the shop cheated us by selling a faulty tablet to my friend.

Its a Rs. 10500/- product purchase and they simply sold a faulty product to me. Don't know who can help on the same. I cannot run for any service center Kuala Lumpur as there is no Service center in Malaysia for Micro-max.

I suggest not to buy any product in Sangeetha.

sir i am shivam dubey. maine ek micromax A52 smart phone kharida tha but after 1 weak mere ye mobile me kuchh problems aane lagi like - mere mobile me wifi ki button per click karne par mera whole mobile hang ho jata hai and jab tak mobile ki battery nikal kar dobara se mobile on na karo mobile work nahi karta bas hang rahta hai aur is mobile me kabhi kabhi automatically icons move hone lagte hai upar jo task bar smart phone me deta hai wo without clicking up down hone lagta hai and kabhi kabhi mobile ki screen move hona band ho jati hai and is mobile ki speed bhi slow ho gayi hai sir please kuchh kijiye sir.....

Dear Sir/Madam,

This is Lokesh goyal mailing from delhi, I submitted a funbook alpha p250 for changing of touch broken in warranty period on 17/10/2012 vide jobsheet no. SALDL025R3583 to inder infocare, district centre, janakpuri, new delhi. They said u will get the tablet within 10-15 days but till now I havn't received the same. I called them and visited there but not responding the correct path when i will get the tablet. They said it is depend upon the HO to arrange the parts asap.

Then I called the HO and lodged a complaint on 25th of october vide complaint no. [protected] they replied it is depend upon the service center when they can arrange the same.

pls look into the matter on top priority basis and revert soon asap.

Lokesh Goyal
[protected]

I recently purchased a Micromax X279 from New cell 4 you sHOP nO 5,Purve Plaza,515/516 ,Sadashiv Peth,Pune -30 on 3rd Nov 2012.The cell and the battery seemed fine when the seeler was showing it to me int he shop and I purchased it.The same day itself when I put the cell for charging a message appeared sayin "Battery over temperature,charger disconnected".I dismissed it as I thought the new cell needed charging and put it for charging.But within a day it is showing the same message and when put for charging its not at all getting charged.
The shop is disclaiming all responsibility for selling me a faulty handset.Please guide as to what legal action I can take against the company and the seller.The receipt number is18093.

Hi,

please refer to my complaint that I submitted to Micromax. It is really annoying thing that phone's motherboard get faulty within two months of purchase. Customer service is awful and not all committed. They dont have phone parts available even though they keep on launching new phones every now and then. Plz refer to my complaint and your help in this matter would be greatly appreciated.

Regards,
Mohaseen Hoble
Email : [protected]@rediffmail.com
Cell : [protected]/[protected]

********************************************************************************...⇄
Complaint submitted to Micromax at :support-service.[protected]@micromaxinfo.com

To : The Director & Senior Management Team,

Details:
Job sheet No. : SALMH027R2476
Service Centre Name & Location: Mobile Point, Thane
Complaint ID: MMH[protected]

Hi,
My name is Mohaseen Hoble, I purchased Micromax A-100 on August 28, 2012. Initially, phone worked really well apart from getting hanged sometimes, which is normal with smart phones. Suddenly, one day, my phone hanged and then it never started. I took this phone to Mobile Point, Thane (service centre) and they told me that motherboard and display needs to be replaced. So, they created a job sheet under my name on October 08, 2012 and informed me that it will take approximately 20 business days to repair. Good enough.

18-October-2012
I called Micromax Superfone helpline number[protected] to check the status and your rep took my complaint (MMH[protected]) and told me that it will take 15 working days from October 18, 2012. Therefore, as per your reps instruction, I called again on November 5, 2012 and the scene which I encountered was totally unacceptable.

First time, when I called, I spoke to Sandeep, he took my complaint number and everything and after 3 minutes, my call gets disconnected. Terrible!. Then again, I called and spoke to one lady, I don’t remember her name, she didn’t even apologize for the fact that I was disconnected earlier. Great Customer service. After keeping me on hold, she told me that it will take another 15 working days from today and to call after November 20, 2012 to check the phone status. Are you kidding me? I asked for a supervisor and she told me that there was no one available. Even she claimed that supervisor will give you the same information. How in this world, is it possible that there are no supervisors in Customer care departments. So it was a straight lie and very hard to digest.

Your people are saying that phone parts are not available, you are launching new phones every now and then and you don’t have phone parts. I am sorry to say, but I am loosing faith from Micromax, because this was the first ever Micromax phone I have purchased, but now I regret for my decision. Also, the other problem is you don’t even provide back up phones for use till the phone gets repaired. That said I want you to please look in to this matter and do all possible to get my phone repaired and delivered to my service centre at the earliest. I would love to hear back from you at the earliest.

Note : I have cc’d a copy to Consumer Complaint board for their referral as well.

Thanks & Regards
Mohaseen Hoble
Cell – [protected]/[protected]

i have micro max (cheater) fun book from 5 aug 2012 1 month work and then it stop working because some faluer then i called care no then they give me address of care center when i rich there i come to know service center sift other location then i rich there anther day at Saturday i asked to care that care will open at Saturday for full day but it was then went anther day i gave my tab to them then they told that it will take 8 day then after 8 day called back them but they didn't received then i go for care center but then they told for more 8 day then every time they pay one ceset to of 8 day up to nearly one month then i tired make called but they didn't received then go for shop but they our service center is change i was and went back home then one more try i did i went to the new service center then they that ceset after 5day now i am thing that i should for gate a bad experience by any company micro max is bad bad bad bad

plz don't buy micro max product its better to china product then there advantage they are chip but they not cheater

Hello,
I have purchased micromax mobile handset GC400 (IMEI no- [protected]) in the month of July 2012. When i started using the mobile, the ringing volume was very low & speaker was not working properly. Then the product was serviced by Bhagwati Telecom, Boriwali, Mumbai ( Recognised Service Center by Micromax). But after the servicing of product within few days the same issue has started again. i am completely dissatisfy with the product & its service. Please solve the problem or replace the product.

Regards,
Kuldip Singh
Mob no. [protected]