Micromax Informatics Complaints & Reviews

Bearing Item no X11I +/SerMOB0090/ [protected], [protected], , given by hand on the 13 july the M/S Prime tech services RTC X Road, phone no[protected] , concerned person name Mr Ashish., C.S.T No/TIN NO.: [protected], email : [protected]@mmxcheckpoint.com

I am yet to receive my mobile which i hv given for servicing under the guanrantee period. Everytime they keep telling me today or tomorrow.

Their beviour is very rude, am facing problem , i do not have a spare mobile neither they have given me. Please take action

Saswati
[protected]

I got Micromax A100 on 28th Aug 2012 and it got hanged on 20th Sept 2012. I went to Micromax service center which Cell Tech and they said that hardware will be replace since they are not able to resolve after few troubleshooting. They also mentioned the timeline as 7-10 days. I called them on 8th day and they are saying that Micromax is not giving the approval for hardware replacement. Now they are saying that only the part will be changed. I called the Micromax head office and spoke to Deepak. He is now saying that the policy of replacement is only 7 days which is not mentioned any where in the warranty card. This is big cheating which I cannot bare. I request your help in taking action against them and giving me the new hardware.

Regards,
Manzur
manzur.[protected]@gmail.com

My self ashwin rathod I bought new micromax tablet funbook pro (model p500) in 25aug2012 and after few days tablet white screen comes after boot. I went to service center in naroda they checked and took for diagnostics and told me " we will call you next Monday or Tuesday , I wait up-to 4 days and after that i called them for diagnostic result but they did not pickup my call after that i went to service center and ask for tablet status they said provide me you bill , I gave them bill then my tablet complain raised in micromax delhi for mother board replacement after 1 week, same day call to delhi customer service center they said we will provide replacement within 1 week , I called after 1 week but continue-sly getting busy whole day , I got tired and also tried to reach Ahmadabad service center both not pickup call. Finally today i1oct2012 i talked to ahmedabad service center for my replacement they said It might take 25 days more and not sure it will be deliver within this time period and decide to complain in this forum.

Finally i want replacement of my hardware and if it is not possible as per service and warranty agreement kindly refund my money.

Buy date: 25aug2012
make/mode: micromax funbook pro
shop: vijay sales (devarc mall) ahmedabad
name: Ashvin Rathod
payment: Debit card

i m very much disappointed with the services of MICROMAX MOBILE I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem.I bought Micromax Q7 set on 28/05/2012 after 1 month I started facing problems with charging pin they did not working properly then i submitted my phone on service center and every time i called their i got negative response,and many time i found the service center is close. so please help me with this.

Job Sheet No.- N[protected]
EMI No- [protected];_____149

plz contact us #[protected]

I HAVE PURCHASED MICROMAX MOBILE HANDSET MODEL NO X 368 BEFORE 1 MONTH DUE TO WATER DAMAGE I HAVE SUBMITTED AUTHORIZED SERVICE STATION THEY ASKED ME TO COME ON NEXT DAY I HAVE SUBMITTED ON 14.08.2012.NEXT DAY MOBILE WAS READY BUT WHEN I ENTERED SIM CARD NO NETWORK CONNECTION FOUND AGAIN I TOLD HIM THEY HAVE CHECKED MOBILE AND SAID THAT IT IS A HARDWARE PROBLEM AND IF YOU ARE AGREE THEN WE HAVE TO SEND IT TO AHMEDABAD AND ESTIMATE OF EXPENSE WE WILL INFORM YOU ON PHONE YOUR MOBILE WILL BE REPAIRED AFTER 15 DAYS. ON PHONE THEY INFORM ME ESTIMATED EXPENSE I HAVE AGREE AND ASKED HIM TO PROCEED FOR THE SAME BUT AFTER THAT I HAVE NOT RECEIVED MY MOBILE AND SERVICE STATION IN CHARGE AND STAFF NOT CO OPERATE ME.TILL TO DAY I HAVE NOT RECEIVED MY MOBILE.WHEN I PURCHASED MICROMAX MOBILE I WAS VERY MUCH IMPRESSED WITH YOU AND YOUR PRODUCT BUT AS FAR AS SERVICE IS CONCERN I HAVE VERY POOR EXPERIENCE. SO MANY TIMES I HAVE MADE PHONE MANY TIMES PERSONALLY I HAVE VISITED SERVICE STATION BUT I AM SORRY TO SAY THAT NO PROPER REPLY THAT WHEN I GET MY MOBILE AND TILL TODAY I HAVE NOT RECEIVED MY INSTRUMENT. I AM VERY MUCH TIRED AS FAR AS YOUR RAJKOT AND AHMEDABAD SERVICE STATION IS CONCERN. THEY HAVE NOT ATTEND ME PROPERLY.IF THE SAME SITUATION IS CONTINUE I WILL GO TO CONSUMER FORUM.

Dear Sir/Madam,
My Name Is Vishant Mehta.i Bought Micromax Mobile A73 Through Internet Mobile.Sulekha Web Site.And I Received Mobile Dated On 07/09/2012 at 4.15 pm But date On Bill Was 04/09/2012.But Mobile Was Heating More Than 40 Degree Celsius Temp.And I Called On Next Day But called not connect due to busy tone.but on 10/09/2012
dated at 1.39 pm called picked by customer care and i told him my problem of phone heating when i used anyone function and even charging the battery.in reply he told me that go on micromax service center and replace the phone.so i told him gave me nearest area service center address so i do the process.he gave me ahmedabad address.so i visited ahmedabad service center dated on 18/09/2012 at 5.00 pm.i told my problem to technical engineer he checked mobile and told that motherboard problem exist in mobile but also told me that if you came in one week that i will sure replace your phone and then after i called micromax care but he don't have any type of manner and not at good behavior during my conversation.and also told me that if you called me first then i gave you instruction and any without question i can't give instruction about 7 days replacement.any one care executive not guided about 7 days replacement policy and only argumentation and debate by care executive.
Here I Also Attached image of bill and job sheet of phone repairing and i have also call recording conversation of micromax care executive.
so i want new phone from micromax phone.now a temporary base i put my mobile for reaping in service center.

Dear,
sir its too difficult to me set GPRS setting on the phone kindly help to sort out this problem.

Hi, I am Pradeep Kumar Sharma. Maine Micromax X266 mobile handset August 2012 mai Vickyji Mobile wale ki shop se liya tha. Mobile lene ke 20 din ke ander hi iski battery thandi ho gayi aur charge karne par charge bhi nahi hui. Mai ise mobile wale ke paas leke gaya to Vickyji mobile wale ne kaha ki yeh to battery thandi ho gayi hai aur hum kuch nahi kar sakte hain aisa kaha. Phir kafi discussio ke baad usne apne instrument se ise thoda heat up kiya to phir thode din phir chal gayi. Ab phir 14 din baad phir waisa hi hua to maine Micromax Customer Care( Ganga Plaza, Meerut) mai dikhaya to usne kaha ki aapki battery kharab hai so change karni paregi. Tab se 15 din ho gaye abhi new battery nahi aayi hai unke paas jab bhi call karo to yahi kahte hain ki abhi new battery nahi aayi hai.

Dear friends Ek to Vickyji wale se mobile nahi lena because yeh purana product sell karta hai aur behaiour bhi bahut rude hai iska. Micromax ka to set bilkul nahi lena ab se.

I have bought Micromax funbook from Amrit electronics on[protected] in the name of Moiz Badri. It went out of order on[protected]. I personally gave it to service center at P9 services[protected]/ [protected]) at Majura Gate. It has been 50 days since it broke down & I still not get it repaired. Of 365 days warranty they have already spend 50 days in there service center & now they are saying it will take a week or more to repair it.
I have visited the shop again and again, and called them about 20 times in this period. Most of the time they have their phone engaged or no reply. Whenever I visit the shop they just try to give false promises about giving it in a week. Company service center also does not respond in a favorable manner but false promises.
Please help me to get my gadget repaired & extend the warranty by the lost period. Or help me in getting my money back.
Thanks
We look forward to your support.

i have a buy micro-max a56 mobile. and after 4 days there was creating something problem in my phone. so i given my phone inservice center on 3rd Sept .but they are not giving me my phone back after 20 days. they service center person says that company is not sending your phone parts.so we can not do anything. so what can i do.
sunil prajapati. Mo-[protected]

Subject: - Manufacturing Default in Micromax Mobile Handset & Refuse to Service in Warranty.

Dear Sir ,
i have purchase a Micromax Mobile in January 03/01/2012 from Super Communication G-5, Vishal Bhawan, 95 Nehru Place, New Delhi - 110019 Bill No. 3708 Model No. Micromax Q5FB (M_IMEI - [protected], S_IMEI - [protected]) but after 3 Month i have face some problem in my mobile for scrolling that time i am very shocked because it is new mobile then my friend tell me ravi in this hand set have a manufacturing problem because i am use same model no mobile phone and he is also facing same problem in her mobile. and after some time i will visited Micromax service center (B R Services E-84, G.F Krishna Market, Near Kangara Sweets, Lajpat Nagar-1, New Delhi - 110024 Tel No:.[protected] Email. [protected]@mmxcheckpint.com Website www.micromaxinfo.com/india) there i will tell Micromax technician for my mobile Phone problem after examine that technician told me it is very common problem in this handset, and he open my
Mobile for solve my mobile problem but after examine that told me it is not repair in under Warranty and if i will repair so Charge almost 250/- Rupees but i told that guy my dear friend my mobile is under Warranty and all other function's and Mobile is working good but her scrolling system is create problem, after examine they told me in his mobile phone plate found Liquid and i will see because he open handset in my presence i told sir, there is no water because if water enter in mobile phone so whole phone plate is not work but he is working may be some moister or some manufacturing fault because i heard in this hand set the same problem in my friend’s hand set. But after long discussion to the Service Engineer of Micromax Mobile told me sir if you have to repair your phone so the cost of 250/- rupees pay that after i will repair your mobile they told me some of part is not under warranty so i will tell her to log my complain i will go to consumer forum to cheat me. and i am 100% sure it is manufacturing fault in this handset i request you please forward my complain to Concern department of Micromax Mobile Phone.

So i request you to look it my matter and Solve my problem i know 250/- Rupees is not a big deal but Micromax is a growing brand so that type of Cheating is not Good for Company and damage of Company Image.

Regards
Ravi Soni
[protected]

i m very much disappointed with the services of MICROMAX MOBILE I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem.I bought Micromax A56 set on 9th aug, 2012 after 10 days I started facing problems with MIC & Speaker they did not working properly then i submitted my phone on service center and every time i called their i got negative response. so please help me with this.

Job Sheet No.- SALDL003R2516

IMEI/ESN 1-[protected]
IMEI/ESN 2-[protected]

Shashank Shekhar
sangam vihar new delhi -110062
contact no-[protected]

Sir i had deposited my Micromax x560 handset @ micromax authorised service centre Srinivas electronics,gulbarga on 14/08/2012 job.sheet.no S[protected],since then they have not returned my handset,everytime i visit their service center they ask me for few more days and i even registered my complaint @ Micromax on 5/09/2012 complaint.no.MMX[protected], it seems its also of no use,its almost one month past now neither service center people nor Micromax company are interested in providing proper service to even warranty customers.
Kindly help me in this regard.


Regds
Prapti Motors
[protected]

I have prurchase micromax funbook pro (P500) through Filpkart with order No. OD[protected]. The product was received on 13/9/2012. The product ID is 23000BE247AF29F.
I have done full charging. BSNL wi-fi connection is not getting connected. The scan icon and add new icon not working.
Expecting your response pl

E.Chiinaveran
[protected]@kknpp.com
[protected]

hello,i am Harmanpreet singh.i bought micromax A85 cell phone.there are so many problems in it.its IMEI NO. [protected].It is not working contacted several times co. service centre not getting proper response.......tired of micromax....not knowing what to do...wanna a proper feedback...again i sent my cell phone to your service centre.JOB SHEET NO. N[protected].I submit complaint three days ago but there is no feedback.i want to solution that i want refund or give me another phone like n900.i am ready to pay extra money.my contact no. is [protected].please call me .....

I had handed over my mobile model no. GC 256 under warranty, to the authorized dealer M/S. JVM Enterprises on 14.08.2012. they informed me the approximately 15 days shall be required for repair. On 31.08.2012 I received SMS that the set has been repaired and I shall collect my mobile from the dealer, but when I reached to the dealer on 01.09.2012 they informed that the mobile has not reached Jamshedpur from Ranchi. They told me to collect the same after 2/3 days. Till to-day i.e. 12.09.2012, the mobile has not been handed over to me and I shall be informed when to collect.
under the circumstances, I request you to either arrange to deliver the mobile or arrange to issue me a hand set temporarily so that I can use it.

shanu377
Dear Madam/Sir
My Name is Azmat Javed. I live in Delhi but i have job in Bulandshahr, U.P.
I bought two cell phone Micromax Q7 on 20th November 2010. I have cash memo of the cell phones.
I found some Problem in the cell phones. only SIM 1 was working and SIM 2 was not Working properly.
As i job in Bulandshahr so i submit them in a service centre of Bulandshahr named "M.N. Telecom" Birhamputra Complex, Kala Aam, Bulandshahr on 8th august, 2011.
(Ph:[protected], +91-[protected] Contact Number of M.N. Telecom)
My Job Sheet No. is MNT 2734 & MNT 2735
They told me that my cell phones have sent to Company and it took 30 days.
after that i came to know that after 40 days they were in the same condition. i complaint that and they submit my phones again.
But now they are saying that company is not sending your cell phones because now we have no relation with Micromax company.
I contact Mr. Murtaza (owner of the M.N. Telecom Mob: [protected]). He assured my that they will solve my problem. Now one year has passed but i didn't find my cell phone.
Plz help me to find my cell phones.

Azmat Javed
[protected]@gmail.com
M: [protected] Delhi
[protected] Bulandshahr

I had purchased fun book on 17th Aug and within a few days only realised that the tablet was shutting off when battery reach approx 30 %.
I had given the tablet to M/s Salora Intl vide job order # SALMH024R1584 dated 24th Aug 2012. Now even after over 15 days the service center informs that they have not received the parts from Delhi and that i should contact them directly. I spoke to one Mr Shashank at your customer care team who was extremely rude and not at all helpful. When asked about escalating to his supervisor, he said there was none.

Further when its widely acknowledged by the service center as well as on the forums, that the fun book has a battery issue, the company has not bothered to have it rectified immediately instead of making the customer wait and call umpteen number of times. Am really very disappointed with the service levels and regret buying a product which i thought was excellent value for money.

I am Nitin Kamboj from chandigarh .I purchased a new micromax tablet P300 dated:-21/062012 IMEI no :[protected]C6AA92 from Ayush Enterprises shop no -19/f, sector 27 chandigarh. after a month i realised that i was been provided by a faulty tablet having following issues :-
1.restarting issues
2.battery problem
3.hanging problem while charging
so i went to the nearest service center in chandigarrh which is Salora international ltd. chandigarh SCO-2473/2474, 2nd floor,sec-22c, chandigarh
they took the tablet as well as charger and assured me a a return in a week .now it has been 1 month and 20 days i have not got my tablet back its been real bad service by micromax i contacted their toll free no today and they said 20 days more. This is really annoying .
Please look on the matter & help me out.
I need a new Tablet in good working condition or my Money back

the job sheet no is SALPB008R448 and on the name of Nitin Kamboj.

Regards

Dear Sir,
This is to inform you that I have purchased Micromax A56 three weeks ago. Yesterday while I was uploading wallpaper it suddenly switched off and after that its not working. Today I took it to the nearest service center and they said that it is a software problem which they wont be able to repair. For that I have to visit another service center which is atleast 1 and a half hour distance from my place. So, its my question that if this sort of software problem is there then why they are selling these handsets. Its my earnest request to you to take necessary steps such as to get a replaced mobile or they should refund the handsets amount. Else I will be bound to file a complain directly in the consumer forum or any other legal steps which are available to me .
This is for your information & taking necessary steps.
Regards
Prianka Majumder
Advocate,
Mob No:[protected]/[protected]