Micromax Informatics Complaints & Reviews

i am ankit sutariya from surat and i purchase micromax mobile phone and this phone is already in service center minimum 20 days and his not reply me so please help me and take action for this company and service center also and service center name is M/S J K Enterprises, ring road, surat.

Model No : x1I- micromax
problem : hands free mode

From:

Ankit Sutariya
[protected]
Surat

Dear Sir
I have 3g dongel the brand name is AIRCEL & manufacurer is MICROMAX COMPANY.last two month i use ur dongel now it is not working properly.Iam going to ur MICROMAX AMRITSAR COMMUNICATION company service centre & the guy met with him Mr VISHAL.& he give us lame excuses for nt accepting the defective piece. they are not ready entertained then we deeply regret the if given to the customer complaint then it is going to give to very bad name to the company.He is not give me a satifactory answered .


Thanks & Regards
SUMAN MODHGILL
MOILE NO [protected],[protected]
AMRITSAR

Sir, I have been purchased online Micromax 7' Tablet costing Rs.6999/- in the month of July-2012 which was delivered with Broken charging Pin.Henceforth, I had communicate with Authority and with extra costing of Rs.4000/- they replaced with Micromax 10' Tablet costing Rs.9999/- and deliver in the month of Sept:12.
However, The poor quality product was reflect in use of only two month.Ya this new 10' Micromax Tablet Display was unable to show any Icon as the screen resolution color was spread.When visited to service center of said tablet they informed that it is out of order as well as out of warranty which could not be justify by any considerable reason.
Henceforth,Again talked to Micromax Authority they reply that are unable to provide any service as well as any replacement.It means that their product can reward for only two month against Basic cost of Rs.9999/-which is not a justified reply.
I therefor would like to request you to look in to the matter for positive attitude and result from the Micromax Authority,

Thanking You,

I A SHAIKH

I had given my smartfone A110 (micromax) to service center (KAVYA ENTERPRISES, swargate) on 24 Dec 2012. They promised to return my smartfone on 7th day. However, i didn't receive my phone on 7th day and continually taken follow after 4-4 days.They always says that parts are not available. Then, I contacted to service center and Customer Relations at[protected]. The Customer Relations representative talked me with rudely and said that, "if you want your mobile, come after 4 days otherwise do whatever you want. i don't care".
My job sheet number is AALMH294R1610
Please help me to get my phone repaired well.

I purchased micromax A110 model JMD Communication Delhi on 28th Dec 2012.

From Day 1 this phone set was having sound problem from earpiece speaker , the sound was coming disturbed as there is some damage in speaker, and after two days there was no sound from the earpiece speakers.

so, next day i contacted the same mobile shop, he told that now he cant do anything i will have to contact service centre.

next day i went to first service centre in delhi, they told that as it is a new phone, so they dont have the spare parts for this phone.they suggested me to contact another service centre in Delhi (Paharganj), so when i went to another service centre. I recieved the same response that as this is a newly launched set they dont have the spare parts, he suggested me to contact other service centre, and when i told him that i cant travel from one part of delhi to another part just for getting same response.

So he told me that it will take 20 days~30 days for that part to come to his centre, so either i should submit my phone there for 20-30days or should call him after 20 days.

And on contacting to customer care, i am getting only one stereo type answer that please contact service centre, we cant do anything from here.

now today one week completed, still I have not used the phone, only i am burning my fuel and money & getting frustration from your side.

It is really very disappointing, please do the need full, either replace the set or repair it ASAP.

On 31 December 2012 i booked one Micromax A100 Canvas 2 Black withh free 4 gb pendrive but when i called them on 3 January 2013 for tracing the status they informed me that Micromax A100 Canvas 2 Black is not available and they are not giving free 4gb pendrive with this product.They are not even ready to tell me when they can deliver me the product.On there site http://www.themobilestore.in still it shows that it is delivered before 9 January 2012.I

The Micromax mobile purchased from SNAPDEAL.Com vide invoice no:1136917 dated 22.12.2012 was received defective.I was asked to contact sevice centre at Anantnag for replacement.However discourteous service centre people refused to issue DOA or replace the defective arts.I feel sorry for this poor customer service
Also Anantnag Service centre asked me to contact Mr. Ravinder Tyagi based at Chandigarh who claimed to be North Head( Service) not only misbehaved with me but refused to entertain any claim of replacement. He also informed that nobody from Micromax will entertain any such claim even if I
file complaint in any forum.This is the way customer service centre of Micromax treat customers.
( copy of bill & written refusal of service centre Anantnag i,e Shahrdar Computers are attached)

Respected sir,

I purchase micromax tab p350 on Diwali,

within month it's spiker not working .

I am given to service center ankleshwar the response is very bad.

I am given on date 22/12/12

now a day it's not repair. when i am going for taken back they told me that software is not working.

so it is possible for now phone.

i asked for replace the peace but they are not agreed.

so please help ful me ...

Mayank Rana
[protected]

I had purchased Micromax Funbook Talk from Flipkart in October 2012. The product has 1 year warranty. The tablet does not detect usb drive and i also unable to connect Tata Photon with the tablet for internet access. I am trying to reach Micromax helpline number and it is always not reachable. I have gone to Micromax Service Center in Ghatkopar almost 5 times now. The service engineer Mr. Sanjay is unable to solve the problem and is also not ready to accept the device and lodge a complaint. I do not know how to resolve this.

This was not expected from company like Micromax. They simply purchase a Chinese Tablet and sell locally without any service facility. They are just playing with hard earned money of customers. I wish to return the tablet now and i want full refund of the amount spent. This is really frustrating and i feel helpless.

I have purchased a Micromax Funbook Pro tablet (10 inches) through online retailer Indiatimes at a 10% discount. However, on Dec 22, when my package arrived, the package did not contain (i) HDMI Out cable (used to connect with TV) and (ii) Handsfree cable, even though these are indicated on micromax site and in user manual. I lodged a complain with Indiatimes, but they said that they did not advertise these as inclusions. Given the nature of this device, I believe, I as a consumer have been unfairly treated as these two items are necessary for operating (i) HDMI port (ii) Sound port.

The excuse Indiatimes is making, is to me is like a car dealer selling a car with 2 tyres only and then justifying by saying that we did not say that the car will have 4 tyres.....


I think all consumer intending to buy this product should carefully find out what is included and what is included. Consumer beware!

Sir I have Bought a new phone from saholic Site. And I use phone only one day. phone consume a battery tofast. that is why i have an problem. I have show this on Micromax service centre. they Deposit my phone for 9 to 10 days. that is too late for me. i want ok phone. not just scrap.

my order id-299662, my invoice no. 27289 my phone - Micromax A52

Hi,

I had bought micromax a70 last year in the month of October or November,since then i am facing their servicing issues.
Few days after,serious issue got detected in my device and then i came to know that i got a defected device.
After wasting considerable amount of time in going around their service centers they finally accepted my issue and took it for the repair.
And nearly after 75 - 80 days i got it back.
This was my first encounter with them.
After this my handset was working fine with some minor issues which i ignored because after my first encounter ,i didn't wanted to stay away from my phone for another few months as my work is solely dependent on my phone.
4-5 months after using my device ,i was forced to submit my device again to their service center cos it dwelled severe issues.
This time i got my device back after 30-40 days.
This time ,when i got my phone back there were scratches on my screen cos of poor handling in service center and also i noticed that my proximity sensor wasn't working,again because to poor handling.
I noticed this on the immediate day when i got my phone from service center, but i needed my phone in that span so i dint submitted at that time.
After few days with the fear of expired warranty ,i again submitted my device to them and since then till now ,i dint got my phone back.
I had wasted enough of my time trying calling their customer support,first of all their customer support executives are the busiest personalities around the globe and seconldy ,if your luck is with you,they answer the call but then they hung up in between before addressing the issue,this has happened to me thrice.
When you try to approach them by shooting emails to them,you rarely get a response and the ratio is 5:1,if you mail them 5 times then they reply you once that to,if your lucky enough and their reply consists nothing but a list of probable words like shorlty,soon etc.
Since then,m writing mails to them but m not sorted till now.
Few days ago,i got a call from them stating ,i ll be getting a44 as a swap device for my a70 as they cant repair my device
a44 comes for 4000.rs and my a70 comes for 7500.rs,this is the major difference along with many other,so its natural that i won't accept that.
Then after fighting this mail war for 1 more month they agreed to give me a87 as a swap device which again costs 5500 ,less then my device's cost.
I want a phone which equalizes the money value of a70 along with its features or higher end device as an compensation for the trouble i had dealilng with them
Please its a common man's request to you to deal with this issue and hoping that i ll be getting my phone back soon enough.
This is my jobsheet no : SALMH024R1819
Salora international limited is the service provider where i have submitted my device.

Thanking you

Regards,
Shivam soni

I had purchased a mobile in Sep 2011. It had a defect of touch screen becoming unresponsive in Nov 2012 ( outside warranty period). I had asked for paid repair for the mobile and paid Rs 500 as advance. The part is not available for the last 40 days and the service centre is delaying on a weekly basis.Non availability of the mobile has caused me lot of inconvenience. Even though the product is only 18 months old, parts are not available.
Job No SAL RJ 027R774.
Name Navin

To,
Head / Authority-Micromax Mobiles
697,Udyog Vihar,
Phase-V,Gurgaon,Haryana,
India,
Ph.[protected]/2
Fax[protected]

Sub: Defective piece of Mobile – regarding.

Respected Sir/Madam,
I have bought brand new Micromax Q80 Mobile from online shopping website called Naaptol.com , Order No:4731685 on Dt. 25/08/2012 ( Seller Name: Wespro Marketing, Delhi B2B,Challan No:31477215,Seller Reff. No:4731685 ) with one year warranty.
When I, received the mobile, it was well packed in box and physically no any damage, also it was working OK with network except BSNL ( My other mobile instruments are working OK with BSNL) .Also its Screen is not Identical and it spreads colors at few corners ( Pl. Note-This is not a touch screen mobile ).

Whenever I, making and finished any call from BSNL sim ,voice etc. very fine , but immediately after finished call the mobile is getting restarted all the time when I, make a call with BSNL sim.

For above deficiency I, have talked to Naaptol.com for assistance and they suggest me to contact Micromax service centre and I have talked to Micromax service centre for the same, and they asked me that this is a software problem and it will be solved by upgrading the Micromax Q80 software.

And for upgrading the software I have reached to Micromax service centre in Vadodara,Gujarat ( M/S Ideal communication(Service),FF-3,Harivinayak complex,Opp.Brahmin Sabha hall,Pratap road,Dandia Bazaar,Vadodara-390001,Tel.[protected], Email- [protected]@mmxcheckpoint.com), and they returned me after upgrading the software, and I have checked the mobile in their presence , but the defect was unsolved.

They asked me that this problem can be rectified at Micromax company only and the mobile has to send at Company and will be repaired within 10-15 days.. I, agreed for the same and they send it to company on 21/12/2012 ( Req. No. WO[protected]. R-1211FGUJ2311173 ) along with Mobile Battery No- TINR[protected].

After 15 days I have talked telephonically many times on 3-4 days interval, and all the time they asked me that mobile will be repaired and received by 1-2 days. And for this communication I have wasted nearly Rs.125 /- till date, and still I, am trying for the same. And not getting any positive response from the service centre.

Paralally, I have serf web sites about Micromax Q80 defects and I was surprise that this is a common and base defect of Micromax Q80 piece, and lot of people are complaints for the solution. I don’t understand that when this is a basic problem then why Micromax company is still selling this model and not discontinued yet.- for give trouble to costumers only?

I, request the authority to solve the problem else return me the money or provide me the similar type another mobile piece at the earliest, otherwise I would be forced to lodge complain at Consumer forum court and other media of complaint

Also Micromax costumer relation contact Nos[protected],[protected] are useless and wastage of money.




-- Date: 27/12/2012

- Dilipkumar R. Bharad
- Email- [protected]@gmail.com
- [protected]@npcil.co.in
- Mob- [protected]

Sir,
I Have bought a Micromax A110 Canvas 2 and I haven't received my Product Yet.
I Bought it on December 20 2012.
My Order ID is MVP0012306.
My Email ID is [protected]@gmail.com

I have Paid Rs 9650 And Haven't Received My Item Yet.
What Should i Have to Do Now.

I have submitted my phone in service center, P9 services Majura gate Surat.

They have not returned my phone since last 5 months and even not answering when I should get it back, even Micro max support is not answering my emails.

They are useless people sitting in same place to get the customers chatted.

I have attached my receipt received from service center for more details.

Hope I will get any response after this action.

Regards,
Saurabh

Below are my email conversation, I have not received any response after this email till today.




Regards,
Saurabh

From: Saurabh Mandal [mailto:[protected]@transformsolution.net]
Sent: Tuesday, November 27, 2012 4:17 PM
To: 'Superfone'
Subject: RE: Contact form submitted on Website

Hi Support,

It is 20 days I have emailed you all the details 3rd time, But surprised that you all are not responsive for my problem.

I would appreciate If you can return my repaired phone from service center at immediate effect.

I can say now you all are bull as you are not good (in other word worst) in customer service.

Sorry to say all this but I cannot say anything now as since last 2 month I am contacting you via email but there is no response from you all guys.

I will wait for more 48 hours, after that I will file a case in consumer court for fraud case against company service center and company.

I will use all these emails as a evidence and your service center receipt as a prime proof.

Thank you for your valuable time for writing me pre defined email format.

Regards,
Saurabh


-----Original Message-----
From: Saurabh Mandal [mailto:[protected]@transformsolution.net]
Sent: Wednesday, November 07, 2012 4:34 PM
To: 'Superfone'
Subject: RE: Contact form submitted on Website

Hi Support,

Once again I am writing the same thing that I have already forwarded all this details.

Below are the both IMEI number:
1. [protected]
2. [protected]

I am also attaching Bill and Job sheet for more specific reference.

May I hope for my phone back now??????

Regards,
Saurabh

-----Original Message-----
From: Superfone [mailto:service.[protected]@micro maxinfo.com]
Sent: Tuesday, November 06, 2012 9:45 AM
To: 'Saurabh Mandal'
Subject: RE: Contact form submitted on Website

Dear Valued Customer,


Thank you for your Email, we request you to share IMEI number of your handset for further assistance.


For any further Assistance you can log onto our website www.micro maxsuperfone.com and contact us on customer care number:[protected]

Assuring you with best of our services and we value your association with us.


Thanks & Regards,

MMX SUPPORT




-----Original Message-----
From: Saurabh Mandal [mailto:[protected]@transformsolution.net]
Sent: Monday, November 05, 2012 9:23 PM
To: 'Superfone'
Subject: RE: Contact form submitted on Website

Hi Support,

This is my final follow up after 15 days of my last email on which I have not received anything yet.

I am searching for my phone, is I am going to get it back or NOT.

Finally I would like to ask you, do your phones are made in NASA or on MARS. That you are taking such a long time to complete my phones problem.

Since it is more than 3 month, I would like to ask you If you cannot resolve the problem can you please arrange a replacement I would be more than happy to pay extra amount for that.

I will wait till DIWALI and after that I am going to sue your company in court for my resolution.

HOPE FOR YOUR EARLIEST REPLY AND SUPPORT.


Regards,
Saurabh


-----Original Message-----
From: Saurabh Mandal [mailto:[protected]@transformsolution.net]
Sent: Wednesday, October 17, 2012 3:11 PM
To: 'Superfone'
Subject: RE: Contact form submitted on Website

Hi Support,

I am surprised that I am getting this answer after 3 months, why it took such a longtime.

And most important thing is that your service station person says that company not providing the parts and you are sending us email that you have forwarded to them.

This is most important because you are not answering any of my questions or concerns you are only keep sending me pre formatted email answer, isn't it?

Let me know a time frame that I can take my side of action at earliest time.

Regards,
Saurabh

-----Original Message-----
From: Superfone [mailto:service.[protected]@micro maxinfo.com]
Sent: Wednesday, October 17, 2012 9:08 AM
To: [protected]@transformsolution.net
Subject: RE: Contact form submitted on Website



Dear Valued Customer,



Thank you for your Email, we would like to inform you that we have forwarded your mail to service team , who will get back to you shortly.


For any further Assistance you can log onto our website www.micro maxsuperfone.com and contact us on customer care number:[protected]

Assuring you with best of our services and we value your association with us.


Thanks & Regards,

MMX SUPPORT




-----Original Message-----
From: Saurabh Mandal [mailto:[protected]@transformsolution.net]
Sent: Friday, September 28, 2012 11:15 AM
To: service superfone
Cc: [protected]@transformsolution.net
Subject: RE: Contact form submitted on Website

Hi Support,

I have attached copy of job sheet and original bill.

Please let me know If you need more details.

Regards,
Saurabh

[protected][protected][protected][protected][protected]
Dear Valued Customer,

Thank you for your Email, We would like to apologize for the inconvenience caused to you.Further you need to contact us with complete detail of the handset and service centre like the job sheet number. Service centre name ,issue in handset,complain number (if any), so that we can assist you further

For any further Assistance and Query you can contact us on the Customer Support & number given below:

[protected]

You can also log onto our website for information www.micro maxinfo.com

Assuring you with best of our services and we value your association with us.

Thanks & Regards,
[protected]@SUPPORT
-----Original Message-----
From: [protected]@transformsolution.net [mailto:[protected]@transformsolution.net]
Sent: Tuesday, September 25, 2012 5:02 PM
To: Micro max
Subject: Contact form submitted on Website

Following is the information submitted on micro max website

Country : India
Name : Saurabh Mandal
City : Surat
Pin :
Telephone : [protected]
Email : [protected]@transformsolution.net
Comments : I have Micro max A50, which was damaged in an accident. I had broken display in this phone, Since last 2 month it is in service center.
May I know If i will get the phone back or not. They are not sure for the TAT when they are getting the display for this or will got repaired.
Contact via Phone : phone_check
Contact via Mail : email_check

The above information was submitted by 117.218.25.42 on 25/09/2012 at 06:32:01.





--
Regards,
Saurabh

Dear Concern,

I would like to raise a complaint regarding the services provided by Micromax X660.

I Purchased Micromax X660 on 30th May 2012 @Rs. 3700 and within 5 months it got serviced twice and still not working well. The service center people told me to replace mother board of my cell phone but they did not replace it as its in warranty period of 1 year. Now third time I have submitted my phone in Service Center but they are not taking my problem seriously even not replacing my phone or not refunding my money and I am facing this problem for 2.5 months.

I have made complaint thrice and still not get any revert from their side.

Request you to redress my problem according to Consumer Protection Act-
Right to redressal if consumer rights are infringed

I’d like to get my phone either replace with better one or get my money refund. I’ve enclosed a copy of original bill receipt. Please contact me at the above address as soon as possible.

I am looking forward to hear from you soon.

Address: 210(D) Circular Road, D.A.V. school Meerut Cantt.
Mobile: [protected]/[protected]

I bought a micromax full touch dual sim phone-X455 through home shop 18,order no.[protected]cod orderRs. 2999.00)
when same day I complained home shop 18(Toll free phone no.[protected]) on 5th December 2012 , I was told that we
cannot pay back cash but your phone will be returned and cheque will be sent not cash as cash is not safe.

After that many times I have reminded them to collect the phone which I have not used atall as it is not worth using it for me
every time they say tommarrow Blue dart will collect the phone and you will receive the cheque.

Please help me so that I may get my money at the earliest possible time.

thanking you

sincerly yours

Neelam mahajan
mobil No. [protected]
Sports and Science Boutique
Opp. Patna College,Chauhatta,
Patna 800004

dear sir,

My name is shoeb khan i have purchased new micro max X101 handset on 6 Dec 2012 from Nehru place new Delhi ,unfortunately it was stolen on 24 DEC 2012. i want my cell phone back so what will i do to take it back.

Detail of my handset are as:-
MICRO MAX X101

M_imei1: [protected]
S_imei2: [protected]
Ean no : [protected]
Sn: v[protected]

please reply me ASAP
shoeb khan
[protected]

please refer to the below e mail addressed to the MICROMAX companies service centre at their e mail id “Support-service.[protected]@micromaxinfo.com”
Quote
Attn: Concern PIC.
My self Rohit Chauhan from NEW DELHI has Micromax A70 on 05/10/12 have given my phone for repair as touch screen was not working. Service centre persons told me It will take 20 to 25 days for as shortage of spare parts.
On 02/11/12 I spoke to micromax service centre executive the issue of Shortage of spares, Gentleman said company will revert on this issue with in 4 Days, but NO one reverted.
again when I called to Service center I spoke to Mr. Ghanshyam he said it will take another 08 days starting from today, this means total it will take 40 days for phone repair.
I fee this is harassment of customer. I seek an explanation from company for such delayed approach. There is no proper support as far as customer care is concern.
This fact you should tell ( advertise) to customer at the time of promotion / selling of product. You are misguiding to customers.
Regards
Rohit Chauhan
[protected]
unquote.