Micromax Informatics Complaints & Reviews

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Micromax Funbook — Problem with battery

The worst product I've purchased ever. And i'll never suggest anyone to buy this. Now it's micromax's problem that he want to sell his product or not.

Micromax A110 — replacement of handset

NOTICE SENT TO MICROMAX PEOPLE

Dt : 19/01/2013



To

Micromax House, 697, Udyog Vihar, Phase-V, Gurgaon,
Haryana, INDIA Ph. :[protected], Fax:[protected]
AND
Micromax Customer Relations - Plot No 21/14, Block A, Naraina
Industrial Area, Phase II, New Delhi-110028, INDIA:
Ph :[protected]


Sub :- Legal Notice


Sir,

Under the instructions and on behalf of my client Sh Sukhwinder Singh son Harminder Singh resident of Yamuna Nagar, I do hereby serve you with this legal notice to the following effects :

The handset Micromax A110 white colour has been purchased from Mobile Zone Shop, kunjpura road karnal, dt 15/11/2012 by this Bill no. 4663 of Rs 10500/- as enclosed copy of bill.
This below is email sent by my client to micromax people and see what they have responded.
[protected][protected][protected][protected][protected]
First emails sent to micromax people at service.[protected]@micromaxinfo.com in month of November 2012.

CLIENT
From: sukhwinder singh [mailto:[protected]@gmail.com]
Sent: Saturday, January 12, 2013 9:35 PM
To: Micromax care
Subject: urgent complaint in a110 superfone micromax
again i m facing problem with handset superfone micromax a110
it is hanging out again and again
software had been installed from karnal service centre but still it having problem.
pls do help me at the urgent.
regds
sukhwinder singh
[protected]


CLIENT
From: sukhwinder singh [mailto:[protected]@gmail.com]
Sent: Monday, January 14, 2013 9:16 PM
To: Superfone
Subject: Re: urgent complaint in a110 superfone micromax
dear all
set purchased on 15/11/2012
facing problem from since 23/11/2012. i used to ignore the problem i used to switch off and on the phone. even i talked to ur service centre in karnal, he told me to install new software then i work properly. but again after installing new software it is not working but now its has stopped working. Now i was facing the problem in handset from starting itself but i was ignoring fact as net problem etc. etc. but
I REQUEST YOU PEOPLE TO PLEASE REPLACE THE HANDSET AS IT HAD MANUFACTURING PROBLEM IN SET at the earliest
regds
sukhwinder singh
[protected]
COMPANY
On Tue, Jan 15, 2013 at 12:53 PM, Superfone <service.[protected]@micromaxinfo.com> wrote:
Dear Valued Customer,
Thank you for your Email, we would like to apologize for the inconvenience caused to you and request you to submit your handset at service center for reapir and share scan copy of your jobsheet for further assistance.
For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected]
Assuring you with best of our services and we value your association with us.
Thanks & Regards,
MMX SUPPORT
CLIENT

sukhwinder singh <[protected]@gmail.com>

Jan 17 (2 days ago)
 

to Superfone, ramandeep.kaur, pehredar, complaint, rsmnorth, bcc: VIVEK_CHAUDHAR.




DEAR MICROMAX PEOPLE

WITH REFERENCE TO ALL THESE BELOW EMAILS

I HAD GIVEN HANDSET ON MONDAY TO KARNAL SERVICE CENTER NEW JOB NO. SALHR003R264 OLD JOB NO. SALHR003R264 M/S. TARA TELE & MOBILE ( KARNAL) HARYANA MEET PRESON SACHIN CHHABRA AND TALKED TO ASM MANY TIMES MR ANIL CHAUHAN

I HAD DISCUSSED MY PROBLEM REGARDING HANDSET

I.E.

SET PURCHASED ON 15/11/2012
FACING PROBLEM SINCE 23/11/2012 ALREADY PUT MAIL TO SERVICE.[protected]@MICROMAXINFO.COM
U CAN CHECK

MANY TIMES TALK TO SACHIN KARNAL SERVICE CENTER ABOUT PROBLEM ,

FACING PROBLEM BUT I WAS IGNORING AS INTERNET PROBLEM BUT WHEN PROBLEM OCCUR CONSISTENTLY I CAME TO KARNAL SERVICE CENTER HE TOLD UR MEMORY CARD IS CORRUPTED , AGAIN 2 - 3 WEEKS GONE
AGAIN I REPLACED MEMORY CARD , HE TOLD TO PLS INSTALL NEW SOFTWARE AS IT IS SOFTWARE PROBLEM AGIAIN 1 WEEK GONE

NOW WHEN FINALLY HANDSET STOPPED WORKING THEN KARNAL SERVICE CENTRE PEOPLE IS CONVINCED THAT SOMETIME IS HAPPEND TO SET.

I M SAYING THAT SET HAS MANUFACTURING FAULT AND AM FACING PROBLEM FOR LAST 1.5 MONTHS

I WANT COMPANY TO REPLACE MY HANDSET AND PLS REIMBURSE MY OVERALL COST INCURRED BY ME FROM COMING FROM YAMUNA NAGAR TO KARNAL JUST FOR HANDSET ISSUE, AND COST DUE TO ABSENCE FROM MY WORK.

PLS DO NEEDFUL AT UR END
AS I WILL HIGHLIGHT THE ISSUE

REGS
SUKHWINDER SINGH
[protected]


COMPANY
On Thu, Jan 17, 2013 at 2:50 PM, Superfone <service.[protected]@micromaxinfo.com> wrote:
Dear Valued Customer,
Thank you for your Email, we would like to apologize for the inconvenience caused to you and request you to share IMEI number or scan copy of your jobsheet as we are not getting any information with below mentioned jobsheet number.
For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected]
Assuring you with best of our services and we value your association with us.
Thanks & Regards,
MMX SUPPORT
CLIENT
From: sukhwinder singh [mailto:[protected]@gmail.com]
Sent: Thursday, January 17, 2013 3:38 PM
To: Superfone
Cc: [protected]@salora.com; ramandeep.[protected]@salora.com
Subject: Re: URGENT URGENT Re: urgent complaint in a110 superfone micromax
THE NO. REQUIRED IS AS FOLLOWS
IMEI NO.1 IS [protected]
IMEI NO. 2 [protected]
REGS
SUKHWINDER
[protected]

COMPANY

On Thu, Jan 17, 2013 at 4:30 PM, Superfone <service.[protected]@micromaxinfo.com> wrote:
Dear Valued Customer,
Thank you for your Email, we would like to inform you that your product is repaired so request you to cross check with service center for same . Also like to inform you that replacement is done within seven days from date of purchase from place of purchase.
For any further Assistance you can log onto our website www.micromaxinfo.com and contact us on customer care number:[protected]
Assuring you with best of our services and we value your association with us.
Thanks & Regards,
MMX SUPPORT
THIS IS COMPANY WRITING WITHOUT CONSIDERING ANY FACTS AND WITHOUT CHECKING FROM CONCERNED DEPARTMENTS AND SAYING ME TO your product is repaired so request you to cross check with service center.
CLIENT
Jan 17 (2 days ago)
 

to Superfone, rsmnorth, ramandeep.kaur, complaint








DEAR ALL


I M STANDING IN KARNAL SERVICE CENTRE NEITHER MY HANDSET IS REPAIRED NOR IT IS BEING REPLACED.


FIRSTLY IF HANDSET GET REPAIRED
KARNAL SERVICE CENTRE PEOPLE ARE SAYING BOTH TOUCH AND MAIN PCP WOULD BE REPLACED.

IF THESE BOTH THINGS BEING REPLACED THEN I HOPE SO HANDSET IS USELESS AND CONTAINS NO IMPORTANCE.

SO ITS BETTER FOR COMPANY TO REPLACE AS SOON AS POSSIBLE.


I M GOING FOR LEGAL PROCEEDING AGAINST COMPANY FOR HARRASSING ME AND MY OVERALL LOSS INCURRED DUE TO HANDSET PROBLEM.


IF COMPANY CAN HELP ME OUT FOR TODAY ITSELF AND TOMORROW MY ADVOCATE WILL START LEGAL PROCEEDING AGAINST

COMPANY INCLUDING MY HARRASSMENT AND MY OVERALL LOSS INCURRED I.E. ( TRAVELLING BY CAR FROM YAMUNA NAGAR TO

KARNAL SERVICE, LOSS DUE TO NON ABSENCE OF PHONE AND MY WORK LOSS.)


PLS DO NEEDFUL


REGDS
SUKHWINDER SINGH
[protected][protected][protected][protected][protected]-----
So I call upon you through this legal notice to replace the handset including the harassment of my client and his overall loss incurred by him due to non absence of phone and his work loss within 15 days from date of receipt of this notice, failing which my client shall have liberty to initiate legal proceedings against your company under competent court of law and in that eventuality you shall be liable for all costs and expenses which shall be incurred by my client, in this regard
A copy of this notice has been kept by me in my office for reference and record.

There is same problem i am facing... the service centre keep my micromax a110 for 17 days, and still keep, they said company not send a part of your phone

Dear team,

Below mentioned is the complain that is submitted to Micro max.

Job sheet No. : S[protected]
Service Center Name & Location: Mobile Point, kukatpally . hyderabad.
Complaint ID:[protected]

It is to inform you that I purchased a Micro max Canvas HD on May 17, 2013. On the very next day the ear piece speaker of the phone started malfunctioning and I was unable to hear the voice clearly and also the main speaker was not clear as I played some music on my phone. I took my phone to Authorised Micro max Service center and showed my phone to them but instead of checking my phone they said that it is a common problem in this model (Canvas HD) and they can not do anything regarding this issue and returned my phone immediately.


While I was using the phone in the same condition with all my previous mentioned problem it again started showing some more issues and within 28 days of my purchase it stopped charging. This time I again took my phone to your Authorised Service Center on 17/06/2013 and the took my phone with the following complaint no. [protected]
and they assured me that I will be getting back my phone within one week. But now more than two weeks are over and they are still saying that it will take another ten to fifteen days.



So, I please request you to check into the problem and solve this problem as soon as possible. As the people sitting at the Authorised Service Center are not responding to my issue properly. And after trusting your Brand and spending almost Rupees fifteen thousand I should not expect this kind of service from your end.

Your people are saying that phone parts are not available, you are launching new phones every now and then and you don’t have phone parts. I am sorry to say, but I am loosing faith from Micromax, because this was the first ever Micromax phone I have purchased, but now I regret for my decision. Also, the other problem is you don’t even provide back up phones for use till the phone gets repaired. That said I want you to please look in to this matter and do all possible to get my phone repaired and delivered to my service center at the earliest. I would love to hear back from you at the earliest.


Thanking you,
Durga Prasad .S V V
Ph:[protected]

Dear Micromax team,
I purchased Micromax Bolt A34 having SN. V[protected] on 26/10/2013 and I took 2G internet connection for the same. From the next day itself their were problems in the external speakers, the phone reboots automatically and even it was not supporting any apps. I gave my handset for repairs to Krishna Telesystem, an authorised service center (job sheet no. R1311FMH6746777) on 29/11/2013. On the same day after 2 hours I received an SMS from the service center that the handset has been repaired & it is ready for use and my job sheet has been closed. I went to collect my handset on 2/12/2013 and when I tried it for use it was not at all repaired properly. Till now the same is being lying at the service center.
I request you to take some actions regarding the same and do the needful as early as possible.


Regards,
Vishwanath Rao.
(contact no- [protected])

RIS SAR I HAVE PARCHES YOUR COMPANY FONE canvas 2.2 a114 black but it is a sarvis problame rigarding from your company&amp; sarvis centar from 22/05/2014 to till date so pliz send my fone as will as posibal

RIS sar plis send my fone as will as posibal

REPLACEMENT OF MICROMAX CANVAS A310
Sir,
I have purchased Micromax Nitro A310 with order ID[protected]. I m facing a problem with this handset, urgent complaint in a110 superfone micromax
again i m facing problem with handset superfone micromax a110
it is hanging out again and again
software had been installed from karnal service centre but still it having problem.
pls do help me at the urgent.
REQUEST YOU PEOPLE TO PLEASE REPLACE THE HANDSET AS IT HAD MANUFACTURING PROBLEM IN SET at the earliest.
Plz do help me... .

Hi,
I am Yuvraj Upase. I submited my mobile on 21/09/2015 model A190 but still date my mobile problem is not solved.
Jobsheet no is " * W[protected] * ". Complaint no - mmx[protected] / mmx[protected]
plz do somthing asap.
thanx

I am the head of quality assurance department of keltron cpg kcc monvila unit trivandrum kerala, I purchased one micromax smart phone on line through flipcart inv no. BLR_WFLD[protected]DTD[protected] MODEL E313 VM16715. purchase date[protected]
[protected],[protected], Now the problem is in a short period the battery is completely discharged
I have a limited use for official calls only 4 or 5 calls the battery is fully discharged and showing excess heat. Consider this is positive recall and give me a remedy and communicate with me through email keltron.[protected]@gmail.com mob [protected]

please give address of authorized service centre of micromax at trivandrum kerala

set is hanging. replaced or money back

My set no A091.set is hang so give me a new one.otherotherwise money back. PurPurchased date 24/5/2014 IMEI [protected]

SIR
I PURCHASED MICROMAX CANVAS ENGAGE A091.BUT AFTER TWO DAYS HAND SET TOTTALY DEAD .I TOOK THE PHONE TO SERVICE CENTER .THEY TOLD ME COME AFTER 20 DAYS .I WENT THERE AFTER 20 DAYS .THEY TOLD COMPANY NOT RESPONDING TO OUR CALL . STILL THE MOBAIL NOT REPAIR . I KEPT THE PHONE THEIR FOR 3 MONTH. SO PLEASE TAKE ANY ACTION TO COMPANY

My Micromax canvas xl2 handset is in under warranty, the problem is its lock is not working properly &amp;amp; even its internal storage is enough empty, phone storage is empty but during downloading applications the error come as &quot;there is insufficient space&quot;. Service center asked me money for its repairs.

Regards
Sandeep Srivastava
mbl - [protected] / [protected]

Dear Sir


I have a Micromax Bolt in guaranty period, from last 20 days there showing black lines in display. For that problem i visit to your balrampur, U.P. Service Station which known as Shubham Info tech. Where told me its the normal problem come after a week and take your mobile, but after 2 days there i receive a call from SC and say your mobile is now OK, Give Rs.-1200/ and take it.
Please clear me why the want money, mobile receiving is attached.

I bought micromax canvas HD 2 and used it almost 8 months without any problem and to be frank i was very proud of the phone and its performance. Then the battery started bulging and once it shutdown with white screen but later it was ok. so in order to get a new battery i went to repair center and i mentioned about white screen. They said they will check and replace the parts, so i left it at repair center. That was just the stupidest thing i have ever done in my life. I got the phone back only after a month that too after numerous phone calls and requests. But i was happy that i got it back. When i started to use it again it started showing all kind of issues like, touch is not sensing properly, call dropping, cant attend a call, app failure, app closing automatically etc etc.. Saying the truth phone cant be used. But in flight mode the apps was working properly. I went back and asked service center people to check it, later they said everthing was fine and i went many times asking to repair but they didnt find a problem. Sadly i went to a private phone repair center and from there i came to know about the bitter truth. The replaced board was a repaired one which someone else had sent for replacement. That is, when they get a board to repair, they repair it and send it to some other service center and claims it as new spare part. After so many attempts i couldnt get it working condition. So to report this i tried to call micromax company directly but no one ever answered. Later i did a detailed search in internet and found reports of this kind of problem by many people. Now the phone is just a kept as a electronic junk. i wanted to give a consumer complaint but till now i didnt know how. I am not sure if this is the right place. If it is then please put a mail, i shall provide the required details of the problem.

[protected]@gmail.com
Chittesh VC

I A K SHOME DEPOSITED MY MOBILE SET TO MICROMAX CARE &#039; sec 16 faridabad haryana . I RECEIVED THREE TIMES MASSAGES IN DIFFERENT DATES FROM-DM-MMXSER WHERE IT IS STATED THAT, YOUR DEVICE DEPOSITED WITH US UNDER JOBSHEET NO-[protected] HAS BEEN REPAIRED. PLEASE COLLECT IT FROM THE SERVICE CENTRE, REGARDS, MICROMAX SERVICE. IN THIS SITUATION WHEN I RASHED TO THAT SERVICE CENTRE ATLEAST 3 DAYS TO COLLECT MY DEVICE .I HAVE BEEN ASKED&#039; NOT YET WE RECEIVED THE PARTS FROM OUR MAIN SERVICE CENTRE. YOU HAVE TO WAIT 3-4 DAYS MORE. PLEASE DO THE NEEDFUL SO THAT THE REPAIRED DEVICE HANDED OVER TO ME.AS EARLY AS POSSIBLE. My no [protected]

I have also the same problem.

I have found the solution for this.
Press *#8375#. you will be shown the software version etc and test codes where 1, 3, 4 have passed and 2 has not been tested.

Type the code for the 2nd test *#89#
do the complete test as it asks like type from keyboard etc and press pass for the tests which are shown.
After you are done with these tests and all have passed the backlight starts getting off.
In my phone the light is getting off, though not according to time set but it does get off now :)

wow its working thanks...saurabh...

Its really very useful its working well thanks
Saurabh

No it repeats again the problem is not solved whenever the test passess only that time & again the problem remains the same

I bought maicromax 295. Memory status is not given in the setting and unable to change ringtone in alarm setting. what to do

Hokey stick lele jao. phi de dega

Micromax — NOT WORKING FROM VERY 1ST DAY AND NOBODY LISTENING

I have purchased Micromax X-111 Handset on 27 june 10 and from very next day its not working i had complaint to dealer he sended me to service center ,i went service center they hold me that they have closing for month cant help after lot of pressure they had checked and declared Dead handset and handedover me the receipt for replacement but till now nobody is bother to change my handset n.very very poor services ,this product can not sucess in future at all.

Micromax — improper service

i purchased a micromax A75 handset in dec 2011 .But after sometime there was network problem in handset. i had submitted mobile twice at ropar service center and thrice at chandigarh service center still my problem is not solved.i want my handset to be replaced

most of the people might be suffering for sure!!!

Company should not harass customers like this, , or should take action against the guilties...

Micromax Support through out the country is very poor.
Very rough behavior by the service personals