Micromax Informatics Complaints & Reviews

Sir, I am Mahesh Kandpal, I purchased a Micromax MMX 310G USB data card from INFO SELLER, 45/4, Sangam Plaza, 34 Lalbagh, Lucknow on 24/12/2010 via bill no CM/4676/10-11 with IMEI [protected]. In the month of march it stopped working. On contacting the seller I was directed to contact the service centre located in Ahluwalia Building, Lalbagh. On Complaining to the service center on[protected], I was told that the data card has a hardware problem and would be sent to the Company, which would take upto TEN days. I was also directed that after TEN days, I would have to confirm the solution to the problem on TELEPHONE NUMBER [protected]. To make an enquiry I have been trying this TELEPHONE NUMBER [protected] for last 4 days at different times of the day, but each time I found it switched off. I can't understand how can I enquire whether the problem has been solved or how much more time would it take.
Sir, I want that any service provider, who provides service number for enquiry or complaints and switches it off, should be severly punished including forefeiting of his licence.

Sir/Madam,
I had purchased Micromax X226 mobile [ s./no. X226B0 ] and it became dead after 2 months. So it was given to authorized service center SHIVAM TELECOM at 231/A, C.R. Avenue, Kolkata- 700006, Near Girish Park Metro stn. Mobile no. [protected] on 24.12.2010 to repair. More than 3 months over and they did not refund me the set. They are giving dates after dates saying that it had sent to the head office. So please look after the matter so that I can get return my handset

i have purchased micromax q1 handset one year before, but now there is signal problem both th of simim occur a problem <no service > and emergency et. please suggest what is problem and but solution of this my email id is rv.[protected]@gmail.com and mob no . is [protected]
please help me

Hi,

Ear volume of this mobile is not enough, because i could not here even single word from incoming call and out going calls also not able here properly those who are hearing my voice even thoug the ear volume is increased to maximum points, i observed this problem in other models of micromax.

Please try to increase the ear volume in the coming newly manufactured mobiles, if possible tell me the service centers in south cities.

Thanks,
CJR

to respected sir/madam
i have taken the micromax mobile Q3 from the alfa showroom in the vile-parle(e) in 13/08/2010 and my mobile gots problems in 2 months so i had given my mobile to micromax service center in 29/10/10 but it is long time ago they have not given my mobile and they are not giving me any reply or answer i had totaly disturb to going their iam totaly westing my time and money iam requesting you to look after my complaints and i am giving you the scan copy of the company receive my hanset

thanking you

Dear Concerned:

I bought a Micromax X550 Qube mobile handset on October 19, 2010, which is a faulty product. It only gives the battery backup for 1hr if I talk. When in standby mode, it gives only 8hrs of battery backup. It is very frustrating to charge the mobile twice or thrice a day. I went to the customer care people and they said it gives only one hour talktime and standby of 8 hours.

I am getting very frustated because of this product. Please suggest.

Thanks,

Prasad Kattamuri,
[protected]

the charger becom very hot in few min. of charging the phone suggest me what i do??????????
in hands free mod the voice comes in loud speaker so what i do???????????????????????????????????????????????????????????????????????????
i bought the phone just b4 2 months.
Plz reply me on
[protected]@yahoo.com

I am purchase a Micromax Q7 mobile on the date 8/12/10 on that time my phone end button are not working properly. And suddenly one day my phone battery got damage it not charging. so through the net i am serching the micromax service center but maximum service center will refuse to take my old battery for replacement.so after a long time struggle i had submitted my mobile to the service center at (DURGA INFOTECH P-II C.I.T ROAD KOL - 14) NO[protected] Job coad - 2843.on the date 27/1/11. but still now i have not get my OLD battary replacement.so i think that Micromax mobile company will not take care properly to there customer. its a totally bad effect for all.please look in to this

Thanks & Regard

Sanjay
[protected]

I AM MOHD. IRSHAD FROM LUCKNOW & I HAVE PERCHASED A MICROMAX 3G MODEM FEW MONTH AGO, BUT AFTER SOME TIME IT STOPED WORKING. THEN I HAD GOIN TO ALAMBAGH SERVICE CENTER. THEY HAD TOLD ME THAT COME AFTER 7 DAYS. WHEN I HAD GOIN AFTER 7 DAYS THEY TOLD THAT THE 3G MODEM SERVICE CENTER IS IN NIRALA NAGAR. THEN I HAD GOIN TO NIRALA NAGAR. THEY COLLECTED IT & TOLD ME THAT AFTER 1 MONTH THEY ARE GOING TO REPAIR IT. NOW WHEN I HAD GOIN AFTER 1 MONTH THEY ARE TELLING ME THAT THE SERVICE CENTER IS TRANSFERED TO LAL BAGH. KINDLY SEE INTO THIS MATTER BECAUSE I FEEL THAT THEY ARE NOT GOING TO REPAIR IT. MORE THAN 3 MONTHS ARE OVER AND YET I HAD NOT GOT MY 3G MODEM IN WORKING CONDITION. IT'S MY LAST COMPLAIN, AFTER THIS I AM GOING TO COMPLAIN IT TO CONSUMER FORUM........!

I have purchase at the Micromax Mobile at date 11/10/10
My Mobile not working properly its have a problem for opreting when i was go to services center they are not repair its properly, when i was told about the same problem then they told
we can not repair your mobile and return my mobile and told me its not we are sold so you have to go to the company
and tolk to them

Please register my complain, i have original bill and zerox copy of service center
Please help me

Thanx
Shivram Singh
[protected]

Dear Sir,

I bought a Micromax Q1 model from Crescent Cell City in Besant Nagar, Chennai last OCT 2010. Within a month there were problems in the mobile like Back button not working, Center down button not working and frequent hanging of the phone. I went to Deprosys Technologies in T.Nagar on Nov 14th for repairing the handset. The handset is in warranty till date. Deprosys Technologies took the handset and told me that there is some problem with the Firmware and asked me to come back in four or five days.

After Five days i called Deprosys Technologies to check whether the handset is ready. They told me that even after the Firmware update the handset is giving the same problem. They continued that there is some problem with the PCB and have sent to the company (Micromax) for replacing it. They told me to call me after another one week. Again after one week i called them and they told me that the handset is still with the company and will let me know once it is ready.

In this fashion a month went by i called them frequently to know the status of my mobile. They kept on telling the same story that the handset is still with the company. During the last week of December i went in person and asked them about the status. They assured me that in next one week the handset will be ready. I called them during second week of January to check the status. They told me that Micromax has not still delivered the handset to them. They told me that they will let me know once the handset is ready.

At this point i become really frustrated with myself for buying a brand like Micromax where other Top brands service time is only 7 to 12 days. I decided that am never going to call Deprosys. I made up my mind that i lost INR 1600 or some robber has stolen it from me.

Finally during the second week of February a person from Deprosys Technologies called me and said that the handset is ready. I went and collected the handset. Within two days the same problem started to occur (Back button and center down button not working). I don’t know what to do. I really don’t like the Idea of calling Deprosys for this since it will be a futile attempt.

If any senior person from Micromax is reading this can you please let me know what to do.

Thanks
Jayabal J
[protected]
Tata Group

P.S. I have all the original Bill and also the Job card copy of Deprosys Technologies.

I have repaired my mobile more than 5 times from date of purchase under 1 year....and i had also change pc of mobile then also it create problem like bad funtioning of blue tooth, no facebook on nimbuzz instant messanger is not loaded

the main problem with micromax q5 mobile phone is that it is not working with tata docomo sim's.sound during voice calls cut automatically and calls duration keepo on going,and when we disconnect call signal goes and after switching it on again signals come back,but not able to call again afte some time.my cell phone is under warranty.

Dear Concern,

This is regarding my Mobile Phone Model No X550 Micromax. I bought this on 30th,Jan’11 and the h/s was working fine until 07th,Feb’11 wherein the H/s not accepting any charge due to some Malfunction within motherboard. What the Hell !! I fail to understand what services are being provided to the Mass Customers.

I checked with Customer Services (Complaint No # MMX[protected]) they directed me for Service Center so I went to one of your service center Karan Tele Links (Ansal Fortune Arcade) Sec-18, Noida on 25th,Feb’11 wherein Mr Ashwini said the Mobile can be collected not before 16th,Mar’11 however, until now I haven’t got my H/s thanks to your Esteemed Services.

Job Id 12497
Customer Job Card no 1346410
IMEI No 1# [protected]
IMEI No 2# [protected]
Defect Found – Charging Problem Via Motherboard

I wonder where exactly are we heading by not keeping the Clients happy about the services and products manufactured by you. It has caused inconvenience to me as I’ve not been able to use the H/s till date.

I wish to have a Resolution to this Problem lest pay me my Money Back with Interest or provide me with the Replacement.

Regards
Nikita

Hi

I purchased this mobile 2 months back, yesterday i was listening to some songs so changed the user profile to headset profile, (in headset profile you can only use your headset or speaker phone to talk to some one, if you dont use ur headset you will not be heard by the callers).Now im unable to change the profile..becoz of this im forced to use the headset all the time..this is not bad..the company should not release such defective mobiles without proper testing..

Hi,

I have given my Micromax Mobile for servicing to

K S Mobile
GF-1 S-14-B-Block Shalimar Garden Extn-II Sahibabad Ghaziabad
Ghaziabad (NCR)
Delhi NCR
Pin Code. : 201005

on 04-Feb-2011,and till now I have not got my Mobile phone back.
As per my knowledge the maximum time limit of one month is exceeded and still I have not got my mobile phone back.

purchased handset Micro max q3 on 22 august.... they provided me duplicate earphone... when i went next day guys said its the original 1 which company provides...
I came back any how managed few months and purchased ipod cz of sound issue.

after sometime when i went for repairing due to various issues i told the service center guys sound also comes less in earphone..they said its not original....

I went to planet M(jeevan bima nagar tippsandra, bangalore) they said we r not responsible for that even the manager to whom i talked in phone also said the same thing..... so is it customers fault???
I said I will complaint in consumer forum they said do what u can we dont fear...
they gave number after huge arument(fraud person name vijay---[protected] and [protected])... please take strict action against them.... and help me in getting my original earphone.... and provide me any high authorities number.....

I have submitted my Micromax mobile to Mobile service center.

It was within the Warranty:

Model Q3
[protected]
[protected]

Nature of the defect: keypad Not working.

Invoice nUmber 2441
Customer Job Card number: 1016514

Date of submission of mobile at service center: 25/11/2010

Date of POP: 07/02/2010


It has been over 3 months my mobile phone has not been returned to service center. I have been continuously following up with the ceter.

Reasons given:
Sent to Nasik for sewrvicing
Sent to delhi for servicing
Sent to Nasik for servicing.

By

Mayur Khamkar
Dombivli West
mobile no: [protected]

Dear consumer Service Manager,

I have given my Micromax Q5 Dual sim, mobile to the service center in,
Thane ( Maxcom).
I got problem in sim1,my sim1 doesn't work.They said we have to sent it to micromax sevice centre.It will take a 25 days to Repair.After 25 days when i went to collect my mobile. They said it will take 10 days more.whn i went after 10 days.They said same it will take 10 days more.Or will will know u.
i have been summited my mobile on[protected] still i didn't get.
Please respond promptly.
Dear consumer Service Manager,

I have given my Micromax Q5 Dual sim, mobile to the service center in,
Thane ( Maxcom).
I got problem in sim1,my sim1 doesn't work.They said we have to sent it to micromax sevice centre.It will take a 25 days to Repair.After 25 days when i went to collect my mobile. They said it will take 10 days more.whn i went after 10 days.They said same it will take 10 days more.Or will will know u.
i have been summited my mobile on[protected] still i didn't get.
Please respond promptly.
maurya

Ph:[protected]

NO SUPPORT GIVEN BY "MICROMAX CELLPHONE COMPANY".....
ON DATED 14 MARCH ALL MAHARASHTRA(vidarbha) MICROMAX SERVICE CNT. ANNOUNC STRIKE.........as asking they replied, they dont get any support from company side.... all ASC are facing problem to give Service to MICROMAX Customers as well as ASC have some problems which are not being resolved by MICROMAX Maharashtra Service Head.all decided that till Ttheir Problem are not resolved from Company they will stop MICROMAX Service from their side because they are unable to handle Customer Escalation at theit ASC