Micromax Informatics Complaints & Reviews

I PURCHASES A MICROMAX Q75 MOBILE. 1 WEEK LATER MY PHONE IS DAMAGE. THAN I GONE MICROMAX SERVICE CENTER IN DURGAPUR. BUT FROM 6 MONTHS I NOT RECEIVE MY PHONE. PLEASE HELP ME. DETAILS : -

JOB CARD NO :- 963548
DOP:- 09/11/2010
SERVICE CENTER RECEIVE MY PHONE : - 18/11/2010
IMEI 1: [protected]. IMEI 2: [protected]
SERIAL NO. :- TINQ[protected]
SERVICE CENTER PHONE NO. : - [protected], [protected]

Hi Micromax,
Im really dissapoint to purchase (22 april 11)Micromax GC360 (IMEI-[protected])and the funny thing is that this mobile having 3 main problems after 7 days of purchasing.
1.Charging Problem
2.Network Problem
3.Heating Problem
I m requested to all mobile user pls don't purchase Micromax handsets.
It's my humble request to all mobile users pls don't use Micromax.I[censored] go to Micromax Service center then u will really disappointed after looking so many complains.


Jitendra Kumar
ZTE Telecom Pvt.Ltd
Dist-Patna
E-Mail.erit.[protected]@gmail.com

I had purchased Micro max Mobile on August 2010, with in 3 months it started giving Problem on Touchcreen speed, Shutdown automatically, Heating up issue etc. I went to MicroMax service center on 2nd April 2011 for repairing for above issues and increase of touchscreen speed. They promised to get it ready in 15 days...

one month passed, they not able to repair any of the issues, on May 12th i went to service center & asked my mobile back as it is. After testing i came to know that whatever was working before is not working. Even touchscreen is not working. Possible they removed some Parts of my mobile....Just like me there were around 20 folks who were shouting on them for similar issues.

Now i can't used that mobile as touchcreen is not working...i had spend 4500k on this mobile..Dont what step i should take against the service center.

Regards,
Preyesh

Hi,
I had buy Micromax qube cell phone in month of october, its touch screen gone bad,
i give it to jayanagar (Bangalore) service center 25 days back, but i didn't get back my cell phone till today. they are just saying they dont have touch screen


is it warrenty means coustumer have to suffer more than a month or you just promiss to coustumer that you will fix it but coustumer have to buy new cell phone till you didn't able to fix it ???


Thanks
Leeladhar

Sir,i purshased micromax handset model GC360 on[protected] from Aligarh.
That mobile started causing problem like no battery backup,call connectivity was not there after 10-12 days.But at that time i was busy in my studies so i went to micromax service centre on[protected].They checked the mobile and assured me to make it correct and to be collected after 2 days.I went after 2 days.Then they told me that our engineer was not there so we could make it and again assured me to be corrected in next 4 days.I went there for 4 times.This assurance is continued till today.When i went today again the same reply that engineer was not there.I am a doctor, doing my post graduation studies from national institute of ayurveda. Every time i spend money on going there by taking autorikshaw and most important thing is that i wasted my time of studies because service centre is quiet far from my college and still not get my mobile phone repaired.So i took my mobile phone back.

I had buy Micromax cube wifi on 4th march & I start facing Problem in that from 18th march. On 13th Apr I had visited Media Enterprises Dombivali they said their is problem with the handset & it has to be sent in the company & call me after one Week. I had visited their after one week But they said it will take more time because your handset is in the company. Then i had called in company on 21st Apr they said they will reply in 4 days by calling me but noboddy has called me then again i had called in the company and after that they assured me that i will get my handset back by 7 days but nothing has happened again I had called there they said it will take more days i ask their head no they had given me Mr. Alpesh No. hfirst time he picked up my call & promised to call me back in 1hr but he didn't call me and also stop picking up my call again after 4 days i had call in micromax delhi cont no. they talk very rudely to me & given Mr. Sarvesh no. Without saying any information about my handset I had called mr. Sarvesh also he ask me to forward job card no. i had SMS him which is 1930590 and also given him my complain no. MMX[protected] he laso promised me that he will reply in 2 hrs but till now he had not reply.
Now I would like to know when should i get my handset repaired & back this is the service provided by micromax.
We normal people can't do anything against these worst service provider.

I had purchased micromax mobile on 15/3/2011 and its display had gone on 22/3/2011 in 7 days , and from that date my mobile is not o[censored]se from past two months , and my mobile in service center from around 1 and half month , and my mobile is new and I am not getting my mobile , no service from microomax , I had waste my money by making calls in service center etc , I get frustated by purchasing mobile , please look into my matter
mobile service center adress:-
unique mobile service
sitabuldi
nagpur
[protected]
job card no :-10965
customer care no:-[protected]
complain no:- [protected]

Dear Micromax,

I purchased Psych-X505 On 07/03/2011.I used it for a week and then I had a sudden network issue.It Stated no network.After some days it stated Insert Sim 1 or Insert Sim 2.

I purchased this phone from Bhoomi Mobile Shopee, Pimpri Camp, Pune - 411017
Bill Number : 2546

I went to the dealer and explained him the issue.He suggested me to visit the nearest Micromax Mobile Service Centre. I did the same. The individual working at the Service Centre said this is a normal problem for the model and it would require two months to be sorted out.Leave your phone but "I dont promise it would work in future".That's the statement the individual at the service centre based near B.R.Ambedkar Putla,Pimpri, Pune had to say.

I was paranoid and not happy with the service as whole family uses Micromax.I never faced an issue with you guys.Giving a one year warranty and if the piece is dam new not a single scratch nor any other issues apart from the network .

Please help me and sort out the issue and please provide a new x505 or atleast have a decency to repair it.I don't think there would be a resolution to my poblem.At the moment I am using it as a I-Pod.I am a disc jockey and I spin at 5 lounges on weekends in Pune and work as a Business Development Manager on weekdays.When any one asks hey dude whats dat? I have to say Micromax has provided me a New I-Pod for Rs.3500/-

I hope you guys would seriously help !!!

Waiting for a call from you guys.My Number - [protected]

I hope you guys would help me and get my issue sorted out.

Thanking You,
Andrew Sebastian

I handed over my Micromax Q5fb on December 28, 2010 at service center which is suited in Sangam Place,Civil Line,Allahabad. There is only two little problem in my handset (1-earphone symbol, 2-scroll boll).
But i have not get my set yet. Workman of this center said that u will get your mobile soon again and again.
Please help me.
Thank You

I have lost my mobile phone MICROMAXQ 5 M_IMEI no.[protected] and S_IMEI no. [protected] having dual sim facility with Airtel in it.
so, plese kindly block the phone immediately.

Hello,

On 11th May, 2011 I gave my micromax Q75 for service (speaker and network issues) to the following nearest service center:

The Mobile Care
B-36, Guru Nanak Pura, laxmi Nagar,
Opp. v3s mall, Near Maharaja Banquet Hall,
Delhi-92

This center is an efficient symbol of "Gundagardi" and 3rd class service.

Today (12th May, 2011) when I went there to take my mobile they took the jobsheet from me and asked to wait as it was getting repaired at that time.

In front of me, Mr. Amit (an engineer there) was repairing it. While fixing its 4 corner screws and its rubber caps with the pointed instrument, his hand slipped resulting in cracks on both the upper side screw areas.

Then they gave me my mobile and asked to check. I told them that it has developed cracks at their end and should be repaired. They (The Service Center Owner as well) said they are not responsible for any sort of mishappening while repairing.

When on repeated requests they did not the needful then I asked them to take back the mobile and return me the jobsheet which they also denied saying the mobile has been delivered and you (me) have signed it.

There is only 1 signature of mine on the jobsheet and that too was taken while giving the mobile for repair at the time of the jobsheet creation and not at the time of delivery.

I am not a fool who will sign the jobsheet without taking the delivery, correct in all aspects. I gave them the jobsheet in goodfaith as they said they will search for my mobile with the help of the jobsheet. If I had known their will I would not have done so.

Moreover, they have not repaired the mobile properly. There are still the same speaker and network issues. The sim cards working fine in other mobiles are facing network issues in my micromax mobile.

I have come to know that there are numerous complaints against this service center.

Mobile details are:

Micromax Q75
M_IMEI:[protected]
S_IMEI:[protected]

I also called[protected] today (12th May, 2011) and spoke to Mr. Pankaj and mentioned all my issues to him (Ref. No. MMX[protected]).

Jobsheet no.[protected] dated 11th May, 2011 (it may be wrong as they gave me only this number after repeated requests after giving broken delivery).

Now, I request to kindly:

(1) take action against this disaster service center which is putting Micromax in a bad position as well and,
(2) replace only the part broke by them during repair and,
(3) get fixed the old issues (speaker and network issues).

Regards,
Ashish Gupta
Mobile- [protected]
[protected]
Delhi

My self Amit Nagpal. I am unsatisfied customer of micromax mobile. This is My first time I purchased two Micromax x505 mobile. In one them getting Problem. I purchased this mobile from letsbuy.comon dated 8/4/11. On dated 12/4/11, Battery Of this mobile got dead. When i visited to service center, Panipat. they have no stock of battery. Your executive deposited My battery and told me Please visit again after 15 days.In market, no substitute of this kind of battery. Now i am fed up from services.My job card no. 2778.date 14/4/11.service center address.Zoom Care, opp. Canera bank, Near bhim ghoda mandir , panipat,132103. i called Many Times to customer care no of micromax [protected]. but no one pick up my call. Already Mailed this matter to micromax on dated 15/4/11 still not respond just assurance our team working on your complain. 28 days gone still no arrangement to replacing battery. From 28 days My Phone is switch off. Now My question "who will bear For loss Of warranty Period?. Please do necessary action against micromax company

My name is Utkarsh Bansal and I purchased Micromax X118 on 14/4/10 for which 1 year warranty was given by company. The necessary details are available in the attached scanned copy of the bill.

Recently around mid-March, i started facing Display brightness issue with the handset and hence I contacted the authorised service centre-

M/S GLOBAL NET COMMUNICATIONS
5TH CROSS, NEAR KUDA OFFICE, GEETHA ROAD ROBERTSONPET
Karnataka 563122

Mobile No. :[protected]
Phone No. :[protected]
Email : [protected]@mmxcheckpoint.com

The concerned person Mr. Shiva assured me of the services and apprised me of the problem with the PCB board of the handset. He issued a job card ( a copy of which was never given ) for replacing the same and said it will take 4-5 days till the new PCB Board arrives from the company and will get in touch as soon as it arrives and the issue resolved. But even after 10 days there was no communication from him. On being asked, he said a demand draft needs to be sent to the company for the price of the new PCB board although I will not be charged for it since the product is still under warranty. He again assured that it will be done withing the week and will communicate the developments.
But again 7-8 days passed no communication from him. On making calls, either he wouldn't pick calls or will pick and just say "I will call back after 5 mins" which never happened. Finally, after 20 odd days, when i called from another anonymous no., he picked up the call and said PCB Board still hasn't been received. I asked the reason for not communicating the same to me for which he didn't have any answer. Once again he assured that he will get the problem sorted out from a local Mobile repair person based in Kolar City and again asked for a week's time.

Lastly after 1 month delay in services (not to forget the last date for expiry of guarantee 14/4/11 was well past) , I was still waiting for his call/mail. Finally i decided to pay a visit to his shop, where on seeing me ,he again lied by saying that the mobile is not available as it has been sent to the Kolar shop. I immediately insisted on not availing any service from him and asked for my mobile which according to him was not available. But to my surprise, within 15 mins he reproduced the same from his service center which is located above his shop.

I am still facing the issue with my handset but can't go to any other authorised service centre because the warranty period is over. So, I lost my warranty apart from money and time spent on listening to the lies of the person and the issue with the handset persists.

I request you to take necessary action and get in touch for any further details

Thanking you,

Utkarsh Bansal
[protected]
[protected]@gmail.com

I have lost my Micromax mobile on 05/may/2011. IM_IMEI : [protected] and S_IMEI : [protected] . Please help me to block the mobile ASAP. Mukesh Purohit[protected]Mumbai ,Thanks,

From,
Kamal Kishore
Kunnath House
Sn,Jnc Palarivattom
Cochin-682025
1005.2011
[protected]

Hello Sir,

I had given my micromaw X114 handset for repair to the authorized service centre(Nidus Technologies,Sak building,Chitoor road ,Pullepady Jn,Cochin , Ph [protected])dated 12.04.2011,Customer job card no 1404092 for not working of my handset they have agreed to give my mobile in 15 days of time yet i didnt get any response from them I have called them several times they told its mother board issue and it has been sent to chennai to get repaired later they told they will replace a new mobile and they didnt give any reply or response,I have purchased the mobile from Univer Cell Tele communications India Private Ltd. Inv No :p.onl/1140 still not received ... i think its a verry comon problem with m-max..... the service center manager promised me to return back my mobile within another 15 working days saying that my mobile has been sent to head office.again. its already been some 30 days still i have not got my mobile back...!! .Please help...

I hav purchased MICROMAX new Android from a shop at Dahisar called Vardhaman. The same night of purchase i found its Camera (3.2 mp) was faulty.. whn contacted the dealer showed me a similar model & info its companies defect. Am i student & recently got this phone with my first salary. Now do you have an answer for this. I will wait for a response in nxt 48 hrs or else i will send all the details to press. I have logged a similar complain on Micromax.com hope youll send on your code of conduct

dear sir ,
i have purchased a micromax Q2 mobile on dated 16/08/10.
it has many problems, just like hanging, auto off , charging not support.
i gave my hand set to ur moradabad service center (in chadha complex , moradabad), dated 15/03/2011.
i went to service center 5 times , but no responce from service center & they did misbehaves also.
i have lost two month warrenty period, so please extant my two month warrenty also. i sending u mail for recall foer better service.
please pay attention on my metter.


thangs & regards

anil kumar
[protected]

my mobile was not working.I give it to the service center of NEWMERIC MOBILE POINT MANGALORE and they send to micromax company for repair customer job card no:- 1571506 on dated 25/02/11 but still i did not get back while i talked to castomer center of micro max thir complainted no :- [protected] on dated 24/03/11 they said that your mobile will be back with in 15 days but still not i recived my mobile but now i am fedup. please i want my mobile in 3 days.this is my mobile details
imei 1=[protected]
imei 2=[protected]
invoice no & date of8911/29/12/10 customer name= K ARUNA
MY CONTACT NUMBER IS=[protected]

I have given my Micromax mobile (Model - Andro A60) for service due to disfunctioning. The product was given for service on 16/ 04/2011. They have promised one week to get it back. But when asked after a week, they are asked me to collect it two weeks late. i.e May 5th. Now, when i contacted them, they are asking an extra one week to wait because the mobile has been sent to Head office for some board replacement. Im toatally disatisfied with this improper notification and service. Please take action ASAP.
Job card no: 2013705. Given to: V Connect Solutions, F-6, 1st floor, Apollo Dubai Plaza, 100, Mahalingapuram Main Road, Nungambakkam, Chennai. Ph:[protected], [protected].

Purchased a micromax optical modem ( USB DATA CARD MICROMAX BSNL 3G) Model MMX-310 G (IMEI [protected]) from INFO SELLER, 45/4 SANGAM PLAZA, 34 LALBAGH, LUCKNOW via bill no. CM/4676/10-11 of Book no 94 on[protected]. The modem became out of order on[protected]. It was handed over to official service center and receipt no 1491549 was obtained in which the center representative refused to put closure date. On complaining, he assured to replace the modem within 21 days. After 21 days on enquiring via telephone it was brought to notice that the telephone number ( written by the representative on the receipt[protected] is a personal number and is in no way related to micromax service centre. After making a lot of enquiries the actual telephone number [protected]was discovered. On contacting this telephone number again 7 days time was asked. this extension of time is continued till today. In the mean time it was told by some other people standing in the service centre that the centre replaces the usb or mobile sets under warranty at their will and company norms in replacement are not followed.
I am very desperate and very much angry the way the Micromax Company is making a fool of its customers and not listening to their grevances. Hope, if Company is dealing honestly with the Customer Complaints, a firm and desicive action must be taken against the owners of Service Station of Lalbagh, Lucknow.