Micromax Informatics Complaints & Reviews

I purchased a Micromax Q7 in August 2010. Since January 2011 the phone set is nt working and had been given to their service center repeatedly but still the fault remains. they keep it for a month or above & give an assurance of perfect repair but no execution of the word given to us.

We were told to even get our phone battery replaced saying that its faulty for which we paid Rs 250/- though the phone is in warranty. The service center keeps it for month to repair it comes to us & again needs to be send back to the center.

I would request you to replace the set with new set as there is some manufacturing defect in the set I bought, which your engineers are also not able to detect.
We have made innumerable visits but are told phone is in factory for repair.

I have also made two visits to the Lajpat Nagar service center regarding the status of my phone & the answer is phone is still in the factory. I have been provided with a number of some senior Manager but even on repeated calling he is not picking up the phone.

Looking forward to help from ur side.
Thankin you,

Regards,

Dr Anuj Khanna
Model Q7 Micromax
IMEI : [protected]
PURCHASE DATE: 7 AUGUST 2010
PROBLEM BEING FACED SINCE JANUARY 2011
STATUS PHONE WITH SERVICE CENTER.

DEAR SIR,
IF YOU CAN DO SOMETHING PLEASE CANCEL THE LICENCE OF MICROMAX MOBILES. THEIR AFTER SALES SERVICE IS PATHETIC AND THEY ONLY KNOW TO MINT MONEY FROM CUSTOMERS. MY HANDSET Q55 (BLING HAS GOT A PROBLEM SINCE PURCHASE THAT ITS BACKLIGHT REMAINS ON WHEN THE PHONE IS NOT IN USE WHICH LEAD TO THE BATTERY DRAIN. THE COMPANY HAS MADE ME FOOL 3 TIMES BY TELLING ME THAT THE PROBLEM WILL NOT COME NOW BUT THE PROBLEM HAS COME AGAIN. FOR YOUR REFERNECE I HAVE SENT THEM 22 EMAILS BUT NOBODY LISTEN THERE. APPENDED ARE THE EMAILS:

Dear Team MMX and respected seniors (if you are reading) DATED 1.6.2011

I don't know what to write now as i am fed up of writing so many times and people are not even looking at their inbox. This is me who has to bend always keeping a ray of hope in my mind that nothing wrong will happen now but everytime the brand in itself MICROMAX has ditched me. My previous communication is enough to make you understand that my handset has been 3 times to your repair centre (i don't know how you approved it) and this time i collected my handset after 2 hand half months after writing you so amny mails. After Mr. Ajay you local service representative in chandigarh assured me that he himself has checked my handset and kept it under observation for two days i collected my handset with a condition that if now the problem persist then i would get the complete refund of my amount and compensation for the harasment i have gone through in last 10 months. On the 2nd day of collecting the handset it again started giving the same problem i.e. back light continuously on. After noticing the same i called mr. Ajay on his mobile but he could not gather guts to speak with me. Again i had to take care of your customer care and they made me speak to Mr. Sachin Malhotra who is doing his assigned job well (but not letting me speak to Zonal head). Mr. Malhotra assured me that i would get a revert call from Mr. Ajay same evening by 6pm but like always i did not get the revert call same day. i got the call next day and Mr. Ajay started telling me the warranty policy again which is of no use to me now. then i spoke to Mr. Ravinder may next up to Mr. Ajay, he already knew my case but sitting at such high post he could not provide me any solution.......

Can anybody explain me why the customer should suffer for the mistake committed by company that two continuous in 10 months for 4 times? Does your warranty policy carry any clause called "GOODWILL CLAUSE - WHERE COMPANY PRODUCE SHOULD BE RECALLED AND CUSTOMER SHOULD THANKFULLY BE GIVEN HIS MONEY REFUND ALONG WITH COMPENSATION FOR HARASSING HIM ALL LONG TILL THE WARRANTY PERIOD?"

Mr. Ravinder told me that he would get my handset replaced but when i asked for assurance that can he give me in writing that this time problem will not resurface then his hands were raised. Just treat yourself in my place and see what you all are doing with me i.e. your customer. Mr. Ravinder also told me that it's only my handset which has got this problem but it was his badluck that when i was getting the job sheet made for my handset another customer of same model i.e. Q55 has same problem.for your reference the details of this customer are:

Mr. Gurpal Singh
M [protected]
IMEI No [protected]

So Mr. Ravinder one thing is clear that this product definitely had intrinsic issue with quality which is beyond repair and you have cheated so amny innocent customers by providing them this cheap quality handset. Now comes the question - What are you and your team going to do this time to save you from cutting sorry faces?

In very simple words i want to submit that i want my cash back along with suitable compensation for my precious time, fuel cost for coming to your service centre, mobile calls and my internet bill also.

Another thing i would like to highlight here is that you have made all possible safegaurds to keep customers away from regsitering their complaints. this time when after depositing my handset at the service centre on 24.7.11 vide Job sheet No 2058474 i wanted to register a complaint at your call centre they told me that the complaint can only be registered only after 7 days of submission of handset at the service centre. These are definitely the signs of incompetent people, incompetent companies and people who do not have confidence on the quality of their product.

Please do not provoke me to take legal action against all of you with names separately and resolve my issue by returning my cash with compensation




[protected][protected][protected][protected]
From: vikas <[protected]@yahoo.co.in>
To: Sachin Malhotra <sachin.[protected]@micromaxinfo.com>; [protected]@micromaxinfo.com
Cc: r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; [protected]@mm.com; rahul.[protected]@micromaxinfo.com; vikas.[protected]@micromaxinfo.com; sumeet.[protected]@micromaxinfo.com; [protected]@yahoo.com
Sent: Fri, 13 May, 2011 9:34:31 PM
Subject: Mail No 21 : Complaint MMX[protected] Unresolved: Backlight Continuously on problem repeated 3rd time in same handset


Dear
If you care a little for your customers please see my 20 mails in sequence and atleast speak to me
Regards
Vikas Saini




[protected][protected][protected][protected]
From: vikas <[protected]@yahoo.co.in>
To: Sachin Malhotra <sachin.[protected]@micromaxinfo.com>; [protected]@micromaxinfo.com
Cc: r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; [protected]@mm.com; rahul.[protected]@micromaxinfo.com; vikas.[protected]@micromaxinfo.com; sumeet.[protected]@micromaxinfo.com; [protected]@yahoo.com
Sent: Tue, 3 May, 2011 2:18:03 PM
Subject: Mail No 20 : Complaint MMX[protected] Unresolved: Backlight Continuously on problem repeated 3rd time in same handset


Dear All,

I have not received any reply from your side. My handset is lying with your service centre for last two months and i have yet to receive your final decision on same.

Regards

Vikas Saini




[protected][protected][protected][protected]
From: vikas <[protected]@yahoo.co.in>
To: Sachin Malhotra <sachin.[protected]@micromaxinfo.com>; [protected]@micromaxinfo.com
Cc: r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; [protected]@mm.com; rahul.[protected]@micromaxinfo.com; vikas.[protected]@micromaxinfo.com; sumeet.[protected]@micromaxinfo.com
Sent: Sun, 24 April, 2011 5:42:42 PM
Subject: Mail No19 : Complaint MMX[protected] Unresolved: Backlight Continuously on problem repeated 3rd time in same handset


Dear All

Just to remind you that my handset is still lying with your service centre and there is no resolution of complaint from your end.

Waiting for your reply

Regards

Vikas Saini




[protected][protected][protected][protected]
From: vikas <[protected]@yahoo.co.in>
To: Sachin Malhotra <sachin.[protected]@micromaxinfo.com>; [protected]@micromaxinfo.com
Cc: r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; [protected]@mm.com; rahul.[protected]@micromaxinfo.com; vikas.[protected]@micromaxinfo.com; sumeet.[protected]@micromaxinfo.com
Sent: Fri, 22 April, 2011 12:13:56 AM
Subject: Mail No18 : Complaint MMX[protected] Unresolved: Backlight Continuously on problem repeated 3rd time in same handset


Dear All

Waiting to hear from you.

Regards

Vikas Saini




[protected][protected][protected][protected]
From: vikas <[protected]@yahoo.co.in>
To: Sachin Malhotra <sachin.[protected]@micromaxinfo.com>; [protected]@micromaxinfo.com
Cc: r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; [protected]@mm.com; rahul.[protected]@micromaxinfo.com; vikas.[protected]@micromaxinfo.com; sumeet.[protected]@micromaxinfo.com
Sent: Thu, 14 April, 2011 9:48:13 PM
Subject: Mail No17 : Complaint MMX[protected] Unresolved: Backlight Continuously on problem repeated 3rd time in same handset


Dear MMX Team/BOD

It has been 45 days now and there is no solution provided from your end. Just put yourself in my place and see the scene from my end. You don't know what you are doing with your customer. In today's competitive world who is going to be loyal to one company and mistakes are accepted once or twice not 3 times. Instead of giving solution you are hiding your technical capabilities and not fulfilling my demands. My demands are not unrealistic but just the result of things you have done to me. I am still waiting for a amicable solution from your side. For almost two months my handset is lying at your service centre and nobody is bothered to satisfy a genuine customer. I have agreed for repairs in past but how can i or some other wise person will accept your soltion which did not last 3 months earlier.

Kindly tell me your final decision on the same.

Regards

Vikas Saini
M [protected]




[protected][protected][protected][protected]
From: vikas <[protected]@yahoo.co.in>
To: Sachin Malhotra <sachin.[protected]@micromaxinfo.com>; [protected]@micromaxinfo.com
Cc: r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; r.[protected]@micromaxinfo.com
Sent: Thu, 24 March, 2011 9:25:26 PM
Subject: Mail No16 : Complaint MMX[protected] Unresolved: Backlight Continuously on problem repeated 3rd time in same handset


Dear MMX Team

You will have to take out the amicable solution for the defective handset that has been provided to me. You can not assume as a normal cakewalk and resolve the matter by putting plain replies just to put yourself legally correct. I need a permanent solution and that has not necessarily to be of your choice

Regards

Vikas Saini




[protected][protected][protected][protected]
From: vikas <[protected]@yahoo.co.in>
To: Sachin Malhotra <sachin.[protected]@micromaxinfo.com>; [protected]@micromaxinfo.com
Cc: r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; r.[protected]@micromaxinfo.com
Sent: Wed, 23 March, 2011 10:12:00 AM
Subject: Mail No15 : Complaint MMX[protected] Unresolved: Backlight Continuously on problem repeated 3rd time in same handset


Dear Mr. Sachin,

The handset has been repaired without my consent. What is the guarantee that the problem will not come 4th time in the same handset? Why are you guys so inconfident that you can not support your words? If you, your regional service coordinator can repeatedly says many times that the problem will not come 4th time then what is the problem in giving in writing the same thing? Everybody including you know that this handset has got some instinsic problem and you will keep it repairing as many times the set will come to you and you will accept the problem even a minute after the warranty of this set is lapsed. This is pure cheating and nothing else.

I repeat that do not send me standard replies rather try to reply to my querry and let me use the handset for which i have paid the hard earned money.

Regards

Vikas Saini




[protected][protected][protected][protected]
From: Sachin Malhotra <sachin.[protected]@micromaxinfo.com>
To: vikas <[protected]@yahoo.co.in>; [protected]@micromaxinfo.com
Cc: r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; r.[protected]@micromaxinfo.com
Sent: Wed, 23 March, 2011 9:49:00 AM
Subject: RE: Mail No14 : Complaint MMX[protected] Unresolved: Backlight Continuously on problem repeated 3rd time in same handset


Dear Customer



As per our discussion over the con-call we had already informed you that your handset is ready kindly collect your handset from the service center



Thanks & Regards,

Sachin Malhotra








[protected][protected][protected][protected]

From: vikas [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, March 22, 2011 11:32 PM
To: sachin.[protected]@micromaxinfo.com; [protected]@micromaxinfo.com
Cc: r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; r.[protected]@micromaxinfo.com
Subject: Mail No14 : Complaint MMX[protected] Unresolved: Backlight Continuously on problem repeated 3rd time in same handset



Dear Team MMX,

What about my complaint resolution?

Did i buy this handset for keeping it in your custody?

Please revert

Regards

Vikas Saini




[protected][protected][protected][protected]

From: vikas <[protected]@yahoo.co.in>
To: sachin.[protected]@micromaxinfo.com; [protected]@micromaxinfo.com
Cc: r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; r.[protected]@micromaxinfo.com
Sent: Wed, 16 March, 2011 10:20:02 PM
Subject: Re: Mail No12 : Final Reminder: Backlight Continuously on problem repeated 3rd time in same handset

Dear Team Micromax,



Can you please tell me my fault in buying your company mobile? Is there nobody who has been appointed as authorized person to respond to customer concern? did i buy this mobile to increase the ambience of service centre or to use? This is really not done that no company representative is taking call to resolve my concern and act to his/her responsibility.



Waiting to hear from you



Regards



Vikas Saini




[protected][protected][protected][protected]

From: vikas <[protected]@yahoo.co.in>
To: sachin.[protected]@micromaxinfo.com; [protected]@micromaxinfo.com
Cc: r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; r.[protected]@micromaxinfo.com
Sent: Mon, 14 March, 2011 4:21:19 PM
Subject: Mail No12 : Final Reminder: Backlight Continuously on problem repeated 3rd time in same handset

Dear Mr. Sachin,



Thanks for your call on saturday 12.3.11 evening. We had a con call with Mr. Shapshi (Ajay), the regional coordinator and following points were discussed:

1. As per you my handset is repaired and new panel has been put in it but i ask where is the transparency? who told me till date that you have decided to replcae the panel? where is my approval for same?

2. Secondly what about my demand i.e. the compensation (details in trailing mail)

3. Thirdly you again promised that RSM Mr. Anoop will speak to me but it's 48 hrs now and i have not received any call from him.



Again this is suprising that you have decided to repair the handset and when i ask about the assurance that the same problem will never ever occur you do not have more than verbal assurance. If you have decided to repair my handset then following is my revised compensation plan (Alternate Settlement plan):



Expenses incurred for same problem in previous visits-



1. Reimbursement of repair charges taken for repairing backlight problem but problem remained same i.e. Rs 506/-. Bill Attached

2. Petrol Expenses for 5 visits to service centre @ 100x4= 400/-

3. Calls to call centre regularly @ 200/-

4. Mental Harassment @ 3000/-

5. Written Letter of Guarantee with RSM signature that the same problem will never occur in the handset even after warranty period and if it come the whole amount spent on buying handset will be reimbursement.



Total Compensation demanded 4106/- + Letter as per S.No 5



Further i can not collect the handset from service centre unless i am sent a satisfactory written reply from your end.



Regards



Vikas Saini

M [protected]




[protected][protected][protected][protected]

From: Sachin Malhotra <sachin.[protected]@micromaxinfo.com>
To: vikas <[protected]@yahoo.co.in>
Sent: Sat, 12 March, 2011 5:36:11 PM
Subject: RE: Final Reminder: Backlight Continuously on problem repeated 3rd time in same handset

Dear Customer



As per our con-call with our service team member (Ajay/shapsy) your handset is ready for delivery



Kindly collect you handset on Monday or Tuesday as per your convenient



Regards,

Sachin Malhotra








[protected][protected][protected][protected]

From: vikas [mailto:[protected]@yahoo.co.in]
Sent: Friday, March 11, 2011 9:07 PM
To: Micromax; sachin.[protected]@micromaxinfo.com
Cc: r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com
Subject: Re: Final Reminder: Backlight Continuously on problem repeated 3rd time in same handset



Dear Team MMX/RSM/TL (Mr. Sachin)



With deep regret i am sorry to say that there is no reson that a compant like you operate in these times and give pain to your customers. Your people are not even sensitive enough to send an acknowledgement or apology mailer. It's always me who is suffering and you all guys are sleeping. i have submitted the handset with your X-Zone service centre on 28.2.11 and waiting to hear from Mr. Shapshi/Mr. Anoop. I don't know what kind of responsibilities the CEO have given them that they can not come out of that and speak to me for once. Is this chinese brand here to give pain to its customers and mint money only. How the govt of India has approved your brand who has got worst customer care and service deptt. It's 12th day passed and i am waiting for so precious call of Mr. RSM.



I am happy to see that at last after my soman follow ups one complaint number has been generated for my complaint but of what use is that when there is no tack time to resolve the complaint.



I deeply request Mr. Aggarwal to see what is goning on ground and i also wan that he should carry out few mistry visit to the service centres of his choice and i believe that the reality would be no different than what's happening to me.



I again request for the reimbursement of Rs 9586/- since the company neither has any replyy to my querry nor the concerned officers have the guts to speak to a highly dis-satisfied customers.



Waiting for your reply




[protected][protected][protected][protected]

From: vikas <[protected]@yahoo.co.in>
To: Micromax <[protected]@micromaxinfo.com>; sachin.[protected]@micromaxinfo.com
Cc: r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com; r.[protected]@micromaxinfo.com; rajesh.[protected]@micromaxinfo.com
Sent: Thu, 3 March, 2011 5:28:20 PM
Subject: Re: Final Reminder: Backlight Continuously on problem repeated 3rd time in same handset

Dear Mr. Sachin,



On your request i am again sending the mail to you. My first request to you is to give me a complaint number which nobody is giving from your call centre and second one is to resolve the issue as per my previous mail.



Regards



Vikas Saini




[protected][protected][protected][protected]

From: vikas <[protected]@yahoo.co.in>
To: Micromax <[protected]@micromaxinfo.com>
Cc: [protected]@micromax.com; r.[protected]@micromax.com; [protected]@micromax.com; rajesh.[protected]@micromax.com; r.[protected]@micromax.com
Sent: Mon, 28 February, 2011 9:43:39 PM
Subject: Final Reminder: Backlight Continuously on problem repeated 3rd time in same handset

Dear Team MMX,



As per our last conversation on Saturday 26.2.11 I was told that I will get a call from your RSM by same day 3 pm but it was a fake promise which was not kept. Today as per my discussion with TL Mr. Sachin I have handed over my defective handset with the X Zone service centre at 12 noon today vide job sheet No.1704774 . I also had a word with Mr. Ajay (Shabshi) who is a coordinator for Chandigarh and he said he will get the complete electronic board replaced but I am not ok with that because the same was replaced after just one month of purchase and then it was repaired last week only. Now repair (at my cost) and replacement both have happened but to no avail as the problem is still same. Mr. Shabshi’s offer is not acceptable to me because who will be responsible for the repair of this set once it goes out of warranty and I am damn sure that this problem is going to resurface as it coming repeatedly and it’s beyond repair also now.



Crux of my experience with Micromax is:



Call Centre – Total waste of time. These people are programmed and do not know how to speak customized to each customer. They kept on iterating the thing like my handset back mirror is damaged so the backlight problem has come. No common sense just reading the policy to me without knowing the ground reality.



Service Centre – Initially pathetic but now I feel their hands are tied to take decisions by the parent company. Since they are also 3rd party they behave similar to your customer centre and customer is treated like football



Parent Company: Very Poor. No reply to my initial four mails. People ask my ID from which I have sent mails rather than send acknowledgement proactively. Reply to my 5th mail was sent but with very plain language without addressing to my specific issue.





All said and done I want following things from the parent company now



1. Reimbursement of amount spent on purchase of handset i.e. Rs. 5480/- (bill attached)

2. Reimbursement of repair charges taken for repairing backlight problem but problem remained same i.e. Rs 506/-. Bill Attached

3. Petrol Expenses for 5 visits to service centre @ 100x4= 400/-

4. Calls to call centre regularly @ 200/-

5. Mental Harassment @ 3000/-



Total Compensation demanded 9586/-



Look forward for your quick reply



Thanks and Regards



Vikas Saini

M [protected]






[protected][protected][protected][protected]

From: vikas <[protected]@yahoo.co.in>
To: Micromax <[protected]@micromaxinfo.com>
Cc: [protected]@micromax.com; r.[protected]@micromax.com; [protected]@micromax.com; rajesh.[protected]@micromax.com; r.[protected]@micromax.com
Sent: Sat, 26 February, 2011 3:30:15 PM
Subject: Reminder 6: Backlight Continuously on problem repeated 3rd time in same handset

dear Team MMX,



After sleepless night in the morning today i again spoke at your customer care at spoke with CCE Mr. Ajit and his team leader Mr. Sachin. Both of them did not give a complaint number and they assured (after my repeated requests) that their RSM Mr. Arup Garai will definitely call me and resolve the issue by 3 pm today. Again it was



I want to bring sch service to the notice of your MD Mr. Rajesh Aggarwal now. I simply do not want this handset any more and don't want any other product too in its replacement. Pl refund the whole bill amont spent by me on buying this handset and consequently on recent repair along with the suitable compensation for my mental harrasment and my repeated visits to your service centre and calls at your customer care.



Waiting for response



Vikas Saini




[protected][protected][protected][protected]

From: vikas <[protected]@yahoo.co.in>
To: Micromax <[protected]@micromaxinfo.com>
Sent: Sat, 26 February, 2011 1:56:24 AM
Subject: Backlight Continuously on problem repeated 3rd time in same handset

Dear MMX support,



I am not getting the words to describe my experience with yourcompany. I curse myself for bying your product. Your company does not have ethics and no way know the meaning of customer service. The mails sent from your side does not even carry proper spellings which shows your professionalism. Anyway why i am discussing all that with you.

Lets come to the point. I would iterate that i bought my micromax bling handset in july last year and it developed a problem of back light continously on after few days. then the handset was repaired at manimajra service centre in aug 2010 and at that time complete electronic unit was replaced (pl see the history of handset in your record to find exactly the part name/no o[censored]nit replaced). Again in nov 2010 it developed same problem with two additional things i.e. ringer not working and back mirror damage. due to my busy schedule i visited your service centre on 21.1.11 for repair of same. there was blunt reply on the mouth of people from receptionist to service centre mgr that its external damage and warranty can not be awarded for same. i had no problems with the service centre as they come across many customers on routine basis for such issues but my confidence was totally shattered when i left no stone unturned to get justice from the parent company and spoke to many cce and technical staff including Mr. Abhishek. Every cce including Mr. Abhishek (technical staff) was convinced that the back mirror damage can not lead to the problem of back light continuously on but when i demanded that i will not pay for this particular repair as the handset was earlier also repaired for same then Mr. Abhishek also had the same reply that since its a external damage the charges will have to be borne by me. Mr. Abhishek also tried to help me and discussed the matter with RSM but Mr. RSM was too busy to speak to me and further i was given the number of Chandigarh based micromax rep Mr. Shabshi ([protected]). Mr. Shabshi to no avail had crammed the same lesson of external damage. When i specifically asked Mr. Shabshi that "are you certifying that the side mirror damage had led to backlight problem he said yes". He also said that i can quote his statement in my communication and it was this statement of his after which i made the payment and came home.I forgot to mention here that due to your system of telling customer to go to service centre and give you a call from there i had to visit your service centre twice but never got any support from customer care. at first when i went to take delivery of my handset somewhere in begining of the month i kept on trying the customer care no but i was not able to speak to anyone. Then on 22.2.2011 i was in ludhiana and discussing matter with Mr. Abishek and reuested him that i will take the service centre guy on conference call. MR. Abhishek agreed to it but for a long time (one hour) i kept on trying manimajra service centre no but the phone was continously busy and then on next day 23.2.11 i had to visit the service centre and again speak to Mr. Abhishek while sitting at service centre.



I think my worries have no end because today on 26.2.2011 the same problem of back light has come again. I am so disturbed by whole whole chain that i am writing this mail to you at 1.30 am at night. I wish your MD read my mail and i give him sincere advise of shuttling down his company because of worst products and pathetic after sales support team.



I demand from the MD of company to take back this handset from me which is irrepairable but your appointed service centre and every time third class service has been given to me. I was never given a complaint number which i can refer in my communication. I would also like your company to pay me suitably for my 4 visits to service centre and for mental agony and harrasment done to me.



I am contactable at [protected].



Waiting for your response else i will escalte all my communications with you to some other level.



Please do not give me standard e mail reply i need to settle the matter this time.



Vikas Saini






[protected][protected][protected][protected]

From: Micromax <[protected]@micromaxinfo.com>
To: [protected]@yahoo.co.in
Sent: Thu, 24 February, 2011 1:22:05 PM
Subject: RE: Reminder 4: Poor Service Provided by Manimajra Chandigarh Service Centre

Dear Valued Customer,







Thank you for your Email, I wousl likr to confirm that if yu have the Complaint number which was given ot oyu by the executives here , you need to provide us the detial in order to help you in this concern.













For any further Assistance and Query you can contact us on the Customer Support & Toll free number given below:



[protected]//[protected]





You can also log onto our website for information www.micromaxinfo.com













Thanks& Regard,



MMX SUPPORT



From: VIKAS SAINI [mailto:[protected]@yahoo.co.in]
Sent: Tuesday, February 22, 2011 5:13 PM
To: Micromax
Subject: Re: Reminder 4: Poor Service Provided by Manimajra Chandigarh Service Centre



Dear sir
Nothing is clear in your e mail. I spoke at your customer care number on 18 feb and explained my worries but again I got one reply that I should go to the service centre and make a call from there to resolve the issue. Last time when I did so your customer care number changed and new number could not be reached. Any way I tried many times on 18th but your service centre no could not be contacted. Today again I spoke with customer care agent mrm abhishek who said he is from technical side. Again he told me to visit the service centre. Why don't you guys give me some alternate way out except going to service centre or taking the service centre on conference call with cust care exec? Today again I tried many times to take the service centre team on conference call as I am in ludhiana but their number is continuously busy and I doubt that they might have put of the receiver of phone. Pl help me out and don't give me more punishment for buying a micromax product.

Sent on my BlackBerry® from Vodafone


[protected][protected][protected][protected]

From: "Micromax" <[protected]@micromaxinfo.com>

Date: Tue, 22 Feb 2011 16:38:13 +0530

To: 'vikas'<[protected]@yahoo.co.in>

Subject: RE: Reminder 4: Poor Service Provided by Manimajra Chandigarh Service Centre



Dear Valued Customer,







Thank you for your Email, we would like to inform you that you can contact us her for detial and help in this matter.













For any further Assistance and Query you can contact us on the Customer Support & Toll free number given below:



[protected]//[protected]





You can also log onto our website for information www.micromaxinfo.com













Thanks& Regard,



MMX SUPPORT



From: vikas [mailto:[protected]@yahoo.co.in]
Sent: Friday, February 18, 2011 2:45 PM
To: [protected]@micromaxinfo.com
Cc: [protected]@yahoo.com
Subject: Reminder 4: Poor Service Provided by Manimajra Chandigarh Service Centre



Reminder 4




[protected][protected][protected][protected]

From: vikas <[protected]@yahoo.co.in>
To: [protected]@micromaxinfo.com
Cc: [protected]@yahoo.com
Sent: Sun, 13 February, 2011 1:29:11 PM
Subject: Re: Poor Service Provided by Manimajra Chandigarh Service Centre

Now my belief is firm that this company is sleeping and nobody has a second to speak to customer. I wish this strategy help you survive.

Wish u good luck with worst of products




[protected][protected][protected][protected]

From: vikas <[protected]@yahoo.co.in>
To: [protected]@micromaxinfo.com
Cc: [protected]@yahoo.com
Sent: Wed, 9 February, 2011 1:00:20 AM
Subject: Re: Poor Service Provided by Manimajra Chandigarh Service Centre

Dear



Is there anybody so called company executives who can explain what is happening and why it is happening to me?

I have yet not collected my handset from service because of their dump expressions to my single question i.e. why they are not giving me in writing the relation between mirror breakage and backlight problem. Everybody is dump there.



Waiting for a call from company engineer only



Regards




[protected][protected][protected][protected]

From: vikas <[protected]@yahoo.co.in>
To: [protected]@micromaxinfo.com
Cc: [protected]@yahoo.com
Sent: Mon, 24 January, 2011 6:16:59 PM
Subject: Re: Poor Service Provided by Manimajra Chandigarh Service Centre

Dear Sir,



Today i got a call from your service centre at 3.30 pm and they said my handset has been repaired and i shall collect the same. I will not collect the same unless your company engineer certify that the backlight on and ringer problem was because of mirror breakage. To enquire the same i called at your Gurgaon helpline at 5 pm today but that fellow told me that i shall go the service centre and from there i shall call at customer care and then the executive sitting in gurgaon will speak to the service centre people on my phone. I did not understand the logic but the guy told me that daily 1000 of customer follow the same procedure. As per this procedure i will again go to service centre and then on my phone both of your people will speak and decide what has to be done. I ask what is this? Can't your gurgaon people directly speak to service centre and know about the case? It's really amazing.



Please certify the head of the repairs done in my handset (warranty or out of warranty).



Regards,



Vikas Saini

[protected]

--- On Sun, 23/1/11, vikas <[protected]@yahoo.co.in> wrote:


From: vikas <[protected]@yahoo.co.in>
Subject: Poor Service Provided by Manimajra Chandigarh Service Centre
To: [protected]@micromaxinfo.com
Date: Sunday, 23 January, 2011, 9:28 PM

Kind Attention: CEO/CFO/Marketing Head/Service Head/Franchise owner Chandigarh



Dear Sir,



This is regarding the problem that I faced repeatedly in the handset “Bling”. The problem is “ Backlight continuously On” which you might be already aware because the same is faced by many customers of this particular handset. Just to brief you I bought this set on 24.7.11 and soon after purchase the set was noticed with backlight on problem in August 2010. There were many things which I would like to mention here:



- The mobile number which was published on your website in Aug 2010 was tried numerous times but it was not picked even a single time.

- When I approached the service centre at that time I specifically told them two problems, one was backlight continuosly on and second was “memory card not working”. Initially they told me that it will take 3-4 days and they will arrange a call back after the same is repaired. However the repair took very long time and I had to call them and confirm that my handset was repaired.

- To my dismay on reaching there I found that the set was not even checked for memory card problem and they again took lot of time for rectifying the same.



After the incident I thought that my miseries are over and I would never have to visit the service centre but this was a dream. Again in the month of December we noticed the problem of Ringer not working and Backlight continuously on. The service centre was called and they told that we will have to visit the service centre. I forgot to mention here that after the repair in Aug 2010 I probably lost the original bill over left it on service centre desk. When I told this problem to the staff at service centre at Manimajra Chandigarh they were so adamant that without the copy of bill they will not be able to give warranty. I told them that the handset was already repaired under warranty in Aug 2010 and 2 copies of bills were submitted but they did not listen and I had to specially visit the shop again and request them for duplicate copy of my bill.



Anyhow I visited the service centre this time on 21.1.11 at 9.40 am but the staff was not there as their office time is from 10 am onwards. One lady came on counter and I told about ringer and light on problem to her. Without even listening me completely she had a look at the handset and said the handset mirror is damaged and the repairs can not be covered under warranty. Then I told her that the problems were there since dec 2010 and the mirror got a small hit just two days ago. Then I told her that the problem was there in the handset since beginning and how it can be related with the mirror and she was adamant. Then another advisor can and iterated that warranty can not be provided. I asked from that technical guy that kindly convince me how the mirror brakage is linked with backlight but again no reply came from his side also. On my request they checked the history of the handset and saw themselves that the problem was earlier also reported in set but still they said they will not give warranty. I asked them whether they can provide me refusal on job sheet they refused to do so and said they will only open job card if I agree to get the work done on payment I had no option since they were not opening the job card. Then finally they opened the job card vide no 1453934. There were following ambiguities in the job card:



- Warranty status was mentioned (o/w). I told the EDP girl that there is difference in statement if I say handset is in warranty and repair is in warranty. But she did not listen

- Then she did not tick on repeat repair whereas the problem has come 2nd time in handset. On this also she did not reply

- Further a flat estimate of Rs 550/- + Tax was given to me. I asked them to give bifurcation of parts and labour and flat rate schedule. They did not reply.

- Last but not least they mentioned the expected closer date as 22/1/10. When I requested them to put time with date they hesitated and on my repeated requests they put 2 pm. I asked them to put the correct time as I did not want to follow up like last time for many days after the promised date. But they said if the repair could not finish in the promised time they will call me and will also do the same if the repair is done on time. It was nothing but a false promise because I myself had to call them to know the status of handset on which they as usual replied that it is not ready yet.



Meanwhile I spoke at your call centre on 21.1.11 (Spoke with Mr. Pankaj at[protected] for the poor attitude of the attendant and straightway refusing the warranty request without even looking into the nature of problem. I was assured by Mr. Pankaj that the handset would be personally inspected by Micromax Engineer (Not service centre people) and the root cause for two problems:



- Back Light Continuously On

- Ringer not working



I would be highly satisfied if I get an authentic reply from Micromax regional office/HO about the root cause of the problems with my handset. If it is certified by the company engineer that the defects are there because of mirror damage I would make the estimated payment as per Job card.



Looking ahead for your quick reply.



Regards



Vikas Saini

M [protected]

Subject:- Micro Max Mobile Company is not returning me my Mobile Handset GC360 dual sim from more than 2 months.
Complaint Job Sheet No. - 1802512
shop name:- PRISHAN MOBILE SHOPPE, SHOP NO. 43, GEETA ARCADE BUILDING, OPP. ST. JOSEPH CHURCH, SHEETAL NAGAR, MIRA ROAD(E)

Sir / madam,

i m very much disappointed with the services of MICROMAX MOBILE I have registered a lot of complaint but no action has been taken so far so it is requested to kindly short out my problem. I have faced many times of problems in last 2 Months about my Micromax Gc360 set Sound and Battery backup etc. I bought Micromax GC360 set on 5 month before, during the period, I faced many problems of a very little battry back up , i m very disappointed by the quality of your product. Please short out my problem early to earliest as possible. If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem.

IMEI no. [protected]
IMEI no. [protected]


Thanks
with regards

Shoeb sadik
Cont . no. [protected] / [protected] / [protected]

bought Micromax Q5 a year befor i am facing repeated problem in handset i had submitted handset twice with micromax service center at noida in sec 22 but problem was not solved also i paid rs 800 in two times this service is worst and of no use now i am going to throgh that phone and will do negative publicity for company i want to say this is worst company with worst customer service.

UJJAWAL BHATNAGAR
MAIL ID UJJAWAL.[protected]@GMAIL.COM
CONT [protected]

Dear Team,

MY micromax ear phone is not working and my handset is under warranty.Please tell me,servicing will be in chargeable base or free ? if after servicing earphone, issue will not be rectify so can u replace that earphone?

Please suggest so that tomorrow i can go in satna(MP) branch office for servicing.

One more thing,From where we insert the SIM,that nib is unfortunately broken when we had purchased the Micromax Q55 Model.This is also under warranty.Please suggest what need to be done from our end? I think when we had purchased the handset,It was physically damage as i discussed about nib.

Please suggest. Your suggestion is valuable for me so that i can do the same as per your suggestion.


Warms Regards,
Mayank Tripathi
Hand ph: [protected]

This mobile was sent to micromax care firstly for charging problem which was solved in 1.5 months.
After 5 days it was dead and again sent to micromax care before 2 months but till now no action has been taken in this respect.
You are requested to take initiative in this respect.
Thanking you
Yours Truly
Sunny Arora
Mob. [protected]
Awas Vikas, Rudrapur
U.S.Nagar
Uttarakhand - 263153

I deposited the my MicroMAX cell phone (MICROMAX Qube) to MicroMAx service center Sri Nivasa mobile care
Raghu Nath
#16/2,9th Main,3rd Block,jayanagar,Banglore-560011
Bangalore, for repair but it is yet to be repaired/replaced. I am without a phone, which is a basic need of life now a days.

I was asked by Customer Care Center but did not get any response. No one in the nokia has any concern about this. When ever I put a query they reply that it is under process. I just want the final solution and update that when would I get my mobile BACK.


yours
Arun kumar
ph: [protected]

Complaint Description:
I had given my mobile handset for repair during warranty period at the above mentioned address on[protected]. I have not received it back to date. Upon calling they give uncertain answers. Also note that in the “Customer Job card” numbered “ 1708876″ provided by them, terms and condition number 9 states that “In the event the delivery is not taken by customer from MICROMAX within 45 days from the date of written intimation by MICROMAX, MICROMAX reserves the right to auction the Product to recover the repair and auction charges from the customer.” I wrote a notice letter for porper repair on 29th April 2011 but till date I have not received my mobile back after repair or replace. Please do the needful.
Copy of Notice letter dated 29th April 2011 is as under :


Mahesh M Thakkar
13-Dalal Society,
B/H. Maninagar Raiolway Station.
Maninagar ( East ),
Ahmedabad-8
Mobile :[protected].
Date : 29th April 2011
To,
SAINATH INFoTECH
Micromax Service Centre,
Gopal Chowak,
Bhairavnath Road,
Maninagar, Ahmedabad.

Sub : Your Job order No – 1708876
Cash invoice NO : 2001 dated 01/04/2011 regarding
MicroMax mobile model- X550
IMEI[protected]
IMEI[protected]

Kind Attend : Shri DhavnilBhai Mehta


This has reference to your job order no – 1708576 dated 16th April 2011 regarding Java Application error and internet browser problem during http://www.moneycontrol.com and other web sites on above mobile, Please note that I had visited your service centre three to four times to collect my above mobile But you have not attended the problem which was accepted by you on 16th April 29, 2011.
As per your guideline I contact Mr. Punyapalshri Mehta ( Micromax Service engineer) on his Mobile No –[protected] regarding above problem but he is also not taking responsibilities to solve above problem as this mobile has manufactured defect. Hence I request you to forward my above complain to Customer Service department, Delhi Head office, and return back my above mobile after proper repair within 7 days.
Thanking you,

Yours Sincerely,


( Mahesh M Thakkar

handset name mircomax q5c
imel no A[protected]B79A
CHARGER NO QCC[protected]
BATTERY NO CB[protected]
job sheet number: 2112807
Service centre name :Bhagwati Mobile Borivali WEST TEL [protected]
Dtd 3/5/2011
NATURE OF PROBLEM : Battery Discharging With In 2 Hours In Ideal State &
Sound Problem
I Have Purchase Micromax Mobile On 27/3/11 From Neelam Comm Malad In Rs 3500
But On 1/5/2011 It Started Creating Problems Of Battery Discharge &
Overheating Then I Visited The Service Center Bhagwat I Mobile At Borivali
West On 3/5/2011 He Said He Will Keep Under Observation If Repairable He
Will Do Otherwise It Has To Be Send To Delhi Service Center For Motherboard
Replacement & It Will Take 45 Days He Had Send On 11 May 2011 For
Delhi As Per Talk With Service Center Person

their resposes on various dates
1) Forwarded message[protected]
From: Micromax <[protected]@micromaxinfo.com>
Date: Thu, May 12, 2011 at 12:25 PM
Subject: RE: Contact form submitted on Website
To: pankaj.[protected]@gmail.com




Dear Valued Customer,


We would like to apologize for the inconvenience caused to you, request you
to contact us with complete detail of the handset and service centre like
the job sheet number. Service centre name ,issue in handset ,complain number
(if any), so that we can assist you further.


For any further Assistance and Query you can contact us on the Customer
Support & numbers given below:

[protected]//[protected]

2)fromMadhu [protected]@micromaxinfo.com
toPankaj Nangalia <pankaj.[protected]@gmail.com>

dateFri, May 27, 2011 at 2:15 PM
subjectRe: detils of problem hand set
mailed-bymicromaxinfo.com
signed-bymicromaxinfo.com
Important mainly because of your interaction with messages in the conversation.

hide details May 27 (3 days ago)


Dear Valued Customer,

Thank you for your mail.

We would like to apologize for the inconvenience caused to you and we are escalating your details to the Escalation team and they will revert to you as soon as possible
With reference to your Query we would like to inform you that you can contact us on the Customer Care Support for assistance:

CUSTOMER CARE NUMBER: [protected]//[protected]

kindy take the action and mail me on pankaj.[protected]@gmail.com, send on [protected]@micromaxinfo.com , [protected]@micromaxinfo.com

My micromax mobile model Q7 was give for repair in the micromax authorised service centre (Mobizone) near lalpur Chowk, ranchi on 22/5/11 and they have charged Rs.250/- but unfortunately after 2 days the problem remiain the same. Please advise the future course of action. my mob no [protected]

Debashis Banerjee

[protected] is our reliance smart number. It has been suspended without any before notice. i have been a regular user of this company since when this service started in Satna. ( madhya Pradesh).

None of the customer care service number is responding to our problem.

shall we quit the services of your company otherwise waiting for your responce.
thanking you
Anoop Pandey
Editor
J.R. Birla road
Satna, Madhya Pradesh
no. [protected]

dear Sir /Madam,

my self sameer bansal purchased a headset(mobil) of micromax company after using some time this head set phiyicallly demage by some reason after damage we see that only front screne mirror/glass or back body damage ,i go ur nearest micromax service center in mathura they said this part is not avilable in mathura we can order this part to company i[censored] want this product u drop 100/- advanced for this . i do this as they said but after two months they says company dosenot send this part yet now we cann't do this .
sir i m geeting very problemes after damage my headset and till now i m not geeting any proper answer ur local authority so see this matter seriusly
thanking you,

SAMEER BANSAL ADVOCATE
MATHURA-281001
[protected]

Hi,
I've purchased a Micromax Gravity X600 in January 2011, Within 3 months the touch has gone, I went to Micromax check point at Apollo dubai Plaza, chennai for on warranty service, They even accepted its manufacturing defect and committed me to repair within 7 to 10 days.
Its already 1 month, I am keep running towards the service centre and they are just showing a plea that the parts has not been delivered by the company to them.
I am sending the product and the Job card details, Request to send a reminder to the service point to repair and send it as soon as possible.
Product and Kob card details:
Customer Job Card Number - 2285359
Received date - 30 April 2011
Model Number - Micromax X600
IMEI 1: - [protected]
IMEI 2: - [protected]
Problem: Touch screen is not working (within warranty Date of purchase 16 January 2011)
Purchased from : Poorvika mobiles Triplicane Chennai

Service Centre where Deposited: Micromax Check point
Apollo Dubai plaza
Kodambakkam High Road
Chennai.
Customer Phone number - [protected]
e mail Id - [protected]@gmail.com

This is Rajarshi, i had purchased (MICROMAXQ5FB) on 7th month of 2010. From
that day to now it was not working fine.

Problem : Repeating of HEADSET symbol.

Job Sheet No : 1622627

Went to Dilsuknagar service center nearly 10 times, they can't able to solve
that problem, so that they had send that mobile to MUMBAI head office on
12/02/2011. i got a cal from the same service center that the mobile was
done with that problem. so i went for collecting that, but the same problem was
repeating as they said that to talk with there representatives. i had talked
with them and send a message regarding to IMEI number and the job sheet number. He
told he will get back to me on the same day. But now they are not lifting call
and also there is no response from them. so i need a permanent solution for
that.

I think from your side i will get the correct response fastly.

Name : Rajarshi Chaparala

Telephone : [protected]

TO
THE OIFFICER

sub: Replacement for Micromax X550 set.

Sir,

i m very much disappointed with the services of MICROMAX MOBILE I have registered a lot of complaint to ur Tamanna Infotech service centre vakola but no action has been taken so far so it is requested to kindly short out my problem. I have faced many problems in last 5 Months about my Micromax X550 battery suddenly shut down and taking 5 to 6 hours to charg etc. I bought Micromax x550 set on 13/11/2010 from ALFA(andheri), during the period, i m very disappointed by the quality of your ur service centre(Tamanna Infotech, vacola pipeline) also, they not providing proper service, and responce. They use to keep mobile for 1 month but doing nothing with mobile and gave it back. Please short out my problem early to earliest as possible. If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem.

M_IMEI no. [protected]


Thanks
with regards

sandeep chintaman kini
bandra east
mumbai-51

I BED PRAKASH PRASAD MO.NO.[protected] BOUGHT HAND SET ON 17/11/2010 FROM THAT I FACE PROBLEM THREE TIMES I GAVE FOR REPAIRING BUT PROBLEM IS NEVER SOLVED. last time i give on 22/3/2011 but till now never got my handset.when i call him reply that you got in 2,3days,i also contact with company coustmer care but no one satisfied answer given by him.after 7months passed away my problem never solved,ialsoreqest that you give me another set ,but in reply says no.so u shall justified meas soon as possible

I bought a Micromax Mobile handset ( Model X1i+ ) on 02/02/2011. After few days it gives troubles as: The battery discharges frequently and Speaker problem. I have sent a mail to Micromax co. and it replied with a authorized service centre address in purba medinipur ditrict.
Depends on their information I have gone to the service centre but they were not ready to listen the problems. They only said that they hve nothing to do.
On that day I did a e-mail to the Micromax company again. But they just sent a casual mail.

DEAR SIR/MADAM,

I HAD PURCHASED A CELL PHONE OF MICROMAX COMPANY THE MODEL NO.IS A60 ON 1st JANUARY 2011.THERE WAS SOME PROBLEM IN THE CELL PHONE FOR WHICH I HAD GIVEN THE SAME IN CUSTOMER CARE OF MICROMAX ON 1st April 2011 AND THEY TOLD ME THAT I WILL RECEIVE THE CELL PHONE ON 25th APRIL 2011.WHEN I HAD BEEN THERE ON 25TH OF APRIL THEY TOLD ME THAT I WILL GET MY CELL ONLY ON 13TH MAY 2011.TODAY ITS BEEN A WEEK THAT I HAVENT RECEIVED A SINGLE PHONE CALL FROM UR COMPANY AND I AM JUST GETTING ALL FAKE COMMITMENT THAT I WILL RECEIVE MY CELL PHONE ON SO AND SO DATE.
I REQUEST YOU TO READ THIS COMPLAINT LETTER AND DO THE NEEDFUL AS SOON AS POSSIBLE. MY JOB CARD NO.IS - 166626 AND COMPLAINT NO.IS - [protected]..IMEI NO. OF THE CELL PHONE IS - [protected].

WAITING FOR THE RESULT

YOURS
MR.LALIT KAIN

KRISHNA NIWAS, NEAR MASJID,
SAWARKAR NAGAR,THANE [W] 400606
CELL NO:[protected]
E MAIL :: [protected]@yahoo.in

I have purchase Maicromax Q5C mobile on[protected] & immediately 2 days after i realize handset is having problem of auto turn off. i went to saler, he told me you have to go to service centre . then i wqent to micromax service centre situated at Andheri East, in front of vishal hall, M/s. protocon services pvt. ltd. they told me we will reput the software and give you back, for this they took 1 month they gave me my handset, but again i realise hanset is having same problem, them again i went to service centre, they told me we will send this handset to company, they sent my hanset to company, i got it back after 3 months, again i realise same problem, again i went to service centre, they told me again we have sent this handset to comapny, i said ok...again they sent this handset to company and till the date i have not received my handset.....overall after purchasing of handset handset is with company for 6 months and till the date its with micromax company. i have 4300 rs. cash for this handset but not used this handset for one day coz it is with comapny only.

Overall micromax company making full to people. i have suffered lots of loss from this. Shall micomax company can bare this loss ? ? till the date i have not received the handset...

micromax people are telling handset is with company, there are no parts, all sily reasons they are giving.

it is completely shamefull for company. they have give me my handset back at earliest.

Dear micro max,
I have purchesed a micromax mobile X266 in Raipur used only for 3 days approximately and i come to know that battery back is poorest 1 Battery back up is very very very bad performance than what Dealers said. Once fully charged not able to talk even 30 minutes. I got irritated regarding this.i facing a problem in Call Disconncet in Use of Any Operator Services what i have to do. I extremely requesting you please give the solution for this what ever from your side.

if i use any Operator service then call disconnect after some time..

IMEI No : [protected]

Please do the needfull in Urgent Basis......

Regards,
Dhyanendra Singh Thakur
+91-[protected]