Micromax Informatics Complaints & Reviews

Purchased a micromax optical modem ( USB DATA CARD MICROMAX BSNL 3G) Model MMX-310 G (IMEI [protected]) from INFO SELLER, 45/4 SANGAM PLAZA, 34 LALBAGH, LUCKNOW via bill no. CM/4676/10-11 of Book no 94 on[protected]. The modem became out of order on[protected]. It was handed over to official service center and receipt no 1491549 was obtained in which the center representative refused to put closure date. On complaining, he assured to replace the modem within 21 days. After 21 days on enquiring via telephone it was brought to notice that the telephone number ( written by the representative on the receipt[protected] is a personal number and is in no way related to micromax service centre. After making a lot of enquiries the actual telephone number [protected]was discovered. On contacting this telephone number again 7 days time was asked. this extension of time is continued till today. In the mean time it was told by some other people standing in the service centre that the centre replaces the usb or mobile sets under warranty at their will and company norms in replacement are not followed.
I am very desperate and very much angry the way the Micromax Company is making a fool of its customers and not listening to their grevances. Hope, if Company is dealing honestly with the Customer Complaints, a firm and desicive action must be taken against the owners of Service Station of Lalbagh, Lucknow.

Hi,
My name Rohit Gulati,I have purchase Micromax a60 mobile last month since then I am facing problem with the phone, I notice that the battery does not hold the charge and the camera of the phone does not work some time and I also get a error message sd card not found, I went to Micromax mobile service center they told me that headset is faulty and it will take 10 to 15 days to repair it or you can return this phone back to the shopkeeper and get a new,I went to shopkeeper from where I bought this mobile,they told me it will take 15 to 20 days to get replacement mobile, I decided to return the faulty handset and get a new one, after 20 days last week I got replacement mobile still I am facing the same problem battery of the phone does not hold the charge, I have to charge my phone after every 4 hours,camara of the phone does not work and some time phone turns off automatically I was told that you have to submit your phone at the service station for repair and it will take 8 to 10 days for repair,after 12 days I got my phone back after repair still I am facing the same problem, I was fud up with the phone I went to shopkeeper to return phone to get my money refunded which I have paid, he told me that micomax will not take mobile back and refund your money.
It is very frustrating to have a mobile phone which is not working,I wrote a letter to Micromax company but got no satisfactory response and I have also called their customer service no they want me to again submit phone at their service station for repair, that is why now I have decided to register a formal complaint against micromax mobile for their poor quality products and customer service now I don’t want to use Micromax mobile I want my money back which I have paid..
Your early action will me highly appreciated.

Thanks & Regards
Rohit Gulati
([protected])

Dear Sir/Madam

I have Purchased a Micromax X260 mobile and also mobile is under wrranty.Mobile creating an problem (when bluetooth on then Screen is white and Software problem) .I submitted my moblie toservice centre Daealer name is The mobile Care Job sheet no. 1165798 on 02/02/2011 for reparing.Service centre person told me that he will take 21 days for repair my mobile.He call me again & again but he did not repair my mobile till date.



I have called to Micro Max Customer Care Service Center on 20th April to Mr. Avish Malik ( Customer Care Ph no is[protected] and he told me that register your compliant no is Request No. MMX [protected] with in 1 day resolver you problem and again i am call to customer care service centre on 2nd May 2011 to Mr. Loga And he told me that your mobile set is delivered to you but i am sorry to say that till yet mobile set is not recd

I am suffering from past 3 Months also I have 17-18 time visited in service centre but no body guide me

Kindly help Please do the needful

I am waiting your earlier reply

Thanking you

Daya Ram

Mobile no.[protected],[protected]

i am Raymond Arokiyadass... I would like to share my most horrible experience with Micromax, I bought 2 Micromax mobiles Q2+ model, within 3 month it became faulty, it kept switching off and finally got dead when I approached the service center they didint give a proper responses.. anyhow i gave my mobile for a service at before a month but still they didnt repair tat.. They are blaming HEAD OFFICE... pls tell for this irresponsible service to whom i ve to contact..

Dear,

Regarding my complain Id- MMX[protected]

my customer job card no.- 1879751, Date-06/04/2011

was pending more then one month, Handset was purchase - 22/11/2010

after purchasing with in week handset make a Battery backup problem inform Service center - The Mobile Care after one and half month battery was replaced but problem is not salve aganin contact to service center - "The Mobile Care" in Customer Job no. is - 1879751, date-06/04/2011
Contact so many time service center but no solution, i also log a call with your support center id - MMX[protected]

Today i contact with Support center consern person say that call was log on 28/04/2011 and maximum resulation time is twenty (20) days
i am also surprise because alredy one month is over for this issue!
who will be responsible for my time loss?


Thank's
Santosh kumar kushwaha
Phone No- [protected], [protected]
Email id- [protected]@gmail.com

I had purchased a new micromax Q75 mobile handset in the month of FEB 2011. But stated giving problems in charging in in 2 months of time . & now after getting serviced from service center of micromax, it is giving more problems like not reading of memory card, not reading of sim card. phone working only for 10-15 minutes aftter charging it for 2-3 hours. tempreature of handset is getting increased.
I want to replace this mobile & i want new handset but company is not ready to provide me th same. kindly help.

Before 10 months I have purchased a Micromax X360 dual sim mobile.

Before one week there is a big problem in the earphone mode in the phone, now I could not able to talk with out ear phone and the phone is always in headset mode(user profile is not also changed in this mode).



Could you kindly know me that, is this problem is repairable or not and where is the authorized service center in Tamilnadu.

If not then how can I claim for this as it is in the warranty period.

Dear Sir / Madam

I have teken Micromax Window touch screen mobile with model no W900 in last july (2010) With Rs 7700/-
After 1 month its speaker will not work, so I have given it to Micromax service station (Dandiabazar, vadodara) and they send it to company at Ahmedabad.
It will come back after 1 month.

Second time it hase software problem and MMC is not detecting, again I have given it to Micromax service station (Dandiabazaer, vadodara) and and after 15 days they tell me that we have to send it to ahmedabad.

I have taken back and given it to another service station (Sayagijung, Vadodara)they send it to company at Ahmedabad.

Today its 18 days pass still my mobile is not get me back

In this last almost 10 month I have to repair it three times. And in 10 month almost 2 month It is in companys service station

My mobile is still in warrenty period.

I have mail 4-5 times and they informing me that your complain is under process.
i have bill and all communication made with micromax.

Sir pl. help and interefer in this matter.


Thanking you,
Regards,

Dr. Kiran Patel
[protected].

Dear Sir/Madam,
I bought the Handset of Micomax Qub 550 from Shop OM Vibhuti Communication, Shop No. 4, Anand Bhutda
Bhuvan Bytco Point, Nashik Road 422 101. two months back. After one month the handset first of-all showed blur picture and then it unable to show anything so I admitted it to Micromax authorized Service Center at Samarth Enterprises, Punnaynagri Office, Opp
Panchavati Hotel, wakilwadi, Nashik 422001, under Job Order No. : 011543 Dt[protected], mentioning about it's screen problem and no any physical damage. But when Service center deliver me the mobile handset on 30/04/2011 sceen problem was resolved but the handset was physically damaged in such a way that I can't identify it is my handsetthat I bought two month back. I return back to the service center but those people not even paying attention to me.
It is Shamefull for a Multinational Company they are providing such a cheetable service.

I have purchased a Mobile Handset Micromax X-266 from M/s Parasnath telecom, Assandh Road, Near Red Light Chowk, Panipat, Haryana India vide Bill No.728 dated 13th March, 2011.
On the very next day, it arose a problem of Non detecting the Memory card No.2(out side insert). I rushed to the Dealer for the solution of the complaint. Dealer checked the Handset from its local Mechanic and said when handset not detects the memory card, please re-insert the same and it will detect.
After some days, handset arose new problem of Low Battery-Not dialing but even charging it for 1 to 2 hours, it works only for 15 minutes and again wants charging showing Low battery Indication. I am frustrated due this problem and my friends and collagues saying, kya bakwas phone le liya hai.
In the mean time I have to go out of station for three months.
Now, my wife pursued the case with the dealer but dealer is harrasing to us and saying that the Service centre at Panipat will order for the same. She contacted the Service Centre, but no satisfactory solution received.
The dealer and the company is requested to please replace this defective mobile hanset immediately otherwise I have no option to Move into the consumer court.
Thankyou.
Rajinder Kumar Verma, House No.2, Postal Colony, Head
Post office, Panipat - 132 103 Haryana India
[protected], [protected]

Hi, I am Sanjay Patel i have brought mocromax X550 ( IMEI NO. [protected]) . on the date of 27 MAR 2011.Now I have problem
in my handset battery which is not working for more then 1 days , as per company details battery backup should me 6 days stand by & 8 hrs talk time which is not matchingwith my handset. I have submit two times in service center but they are unable to fix it. Please try to help me what i do?

Sanjay Patel
[protected]@milton.co.in
[protected]

dear sir

my mobile has some damage so i went to service center of micromax opp mansi tower, opp gwalior sweets, satellite ahmedabad - 380 015, and i gave mobile on[protected] and till today they don't have any answer and also not pick up the phone, my previous mail on[protected] is as under

"as per telephonic talk to your head office delhi customer executive my complained number is MMX [protected], till query not short out and also your Ahmedabad service station number[protected] not pick up the phones so what to do is that your good service? so kindly revert back immediately and resolve my query i also attached the job card scan copy to you for your ready reference"
and i also attached their job card so please see it,but here no formate is available, my mail id is [protected]@yahoo.co.in and micro max mail id is "[protected]@micromaxinfo.com" and other is "[protected]@micromaxinfo.com"
my name is manthan nanavati and job card no is 1556420

First Touch Screen Was Not Working So I have given to the service center they have Repaired and made it.
After few days again touch screen was not working again i have given the phone to service center and they made it again.

Now the sim card Is not recorgnising it display INVALID IMEI NO.

Dear Sir

We would like to inform you that I have given my mobile for repairing to your service centre at Ranchi. Inoice no -1578 dated- 17/03/2011 costoumer job card no-1381440.
Yet today 27/04/2011 I have not received my mobile.
So please check what is the real problem and inform me. When I will get my mobile hand set?

Thanks

Sanjeev kumar
mob no-[protected]

Dear Consumer Forum,
After so many telephonic discussed with Micromax Customer Care and Micromax Service center regarding my handset A60 Android, Micromax Brand.
I have no way to resolve this problem and also I am mentally fate up with their services, till today I am not received my handset. The detail please go through below copy of mail that I sent to Micromax Customer care for your information.

Please HELP me for this situation.

Thanks,
Krishan Cahnd Tyagi

krishan Tyagi <[protected]@gmail.com>

[protected][protected][protected][protected]
Complaint against Service Center regarding A-60 handset Complaint No. MM[protected] dated: 04/04/2011.
1 message
[protected][protected][protected][protected]
K.C.Tyagi <[protected]@gmail.com> Wed, Apr 20, 2011 at 11:51 AM
To: [protected]@micromaxinfo.com
Dear Sir/Madam,
I purchased Micromax A60 on 05/01/2011. I found mobile not charged during charging on 18/03/2001 and also hanging problem faced during the date of buy. I launched complaint of this mobile to service center on 19/03/2011 and center was confirmed me to rectify it within a week. Now till date I am not getting my mobile, then I launched complaint number : MM[protected] dated:04/04/2011 regarding the poor services provided by your service center. Customer executive confirmed me regarding my mobile that they will provide me on 11/04/2011. I went to service center daily but they always bluff me by saying that “your handset ready and we will give tomorrow”. On dated 15/04/2011 hot discussed with service center representative and they confirmed me that Handset not ready due to PCB on in stock. I called Customer Care on 16/04/2011 and they give next date 23/04/2011 for the same commitment.
Can your give answer:-1. Why Your Service Representative not give any updating when I meet personally daily basis.

2. Why Micromax not fulfill there commitment.

I am waiting for my handset last month but till date no confirmation/ updation comes at your end.

Also may I request you’re please extended my handset warranty upto 05/02/2012 because the delay are at your end.

May I request you please look into the matter otherwise I will have no choice left but to complaint to the Consumer Forum and they will take action against Micromax.

The detail given below:-

Handset: A60

Date of purchase: 05/01/2011

Service Center Name: M/s. Dhawan Service Center, Mangol Puri, Delhi -110083.
Job Order No. 4347
Job Card No. 1832277
Dated: 19/03/2011
Refer attached copy of Job sheet details.
For your information and action.
Best Regards,

Krishan Chand Tyagi

[protected]

I (Lav Kumar Singh) have given Micromax Mobile for reparing to New Tirupati Celluers Services - Kharalwadi pune on 04/03/2011 but mobile is not repared till now. My Mobile is under Waranty. When I ask New Tirupati Celluers, he tell me your mobile will recived after 15days. Please give me details on my E-Mail ID - [protected]@yahoo.com.

my phone number is [protected]
I am also facing the problem of not detecting the device. when i uninstall the program and connect the USB. MMX 310G. It gets connected. but once i remove and connect again it shows no device. i got irritated. simply my 2400/- got wasted
and it shows just connectng.. but it never gets connected
So plz call me and help me for chaning the device

my phone number is [protected]

Hi, I bought a new Micromax mobile "MODU-T" on 25th Nov,2010. In Dec i checked that its multimedia hands free is not working. Submitted that to service center on 21st Dec,2010 with complaint# MMX [protected] and Job sheet # 1378625. Then in month of feb got problem within the phone as well. Submitted phone to service center on 23rd Feb,2011 with complaint# MMX[protected] and Job sheet# 1463360. Nothing has been received back till yet. No one is taking responsibility of anything. No one is giving any kind of call or email. Frequently giving them call and email but no reply is coming. Just giving fake promises.

Now Service center is saying that issue still not resolved in the phone and customer service center saying that the complaint is in closed status (both the complaints) and issue has been resolved. I don't know what to do now..!! please help me.. i bought the phone of 10K and now its with service center .. i have a copy of bill and all the complaints Job sheet and have 2 reply mails from the MMX support...please do something

I, Surojit Sasmal of Vill+P.O. Jujersaha (Palashtala), Dist: Howrah, P. S. Panchla, PIN- 711301, have purchased a mobile handset of MICROMAX MOBILE with Bearing No. G.C.-360 Model, IEMI-1-[protected] and IEMI-2-[protected] from S. H. Mumtazuddin Times (P) Ltd, 171A/B, Lenin Sarani, Kolkata-700013, against Bill no. R9295 spending Rs. 3,525/- (Rupees Three Thousand Five Hundred Twenty Five only) on 29/10/2010.

The main problem is I've just used the Handset freely for 1month only. Although having in guarantee period it started disturbing by being short circuited. So, I've shown it at the Authorized Customer Care of MICROMAX MOBILE, Durga Infotech, P-II, CIT Road, Kolkata-700014 with Job Card No. 837429 and Job Order No. 159, dated 29/11/2010. That time they repaired it but charged Rs. 2,000/- (Rupees Two Thousand Only). It astonished me that within guarantee period how they can charged although it wasn't my fault.

Again within three months I've found that the battery is out of order and I've shown it to the aforesaid customare care but still now the problem isn't solved by them. So, for my own necessity I've bought a new battery. But the old case born again i.e. short-circuit. This time I'm fully fade up with it. I've again complained for it at the same customer care with job card no 4873 dated. 21.04.2011.I've verbally asked them to replace the handset but they ignored with my proposal.

Now, please say why should I've to suffer for it while I've already spent much? Please do the needfuls so that I can get a new and fit handset or get my money back with compensation.

Thanking You,
Yours truely,
Surojit Sasmal
[protected]

I hv gave my mobile to company for repair as it is going to hangg & are in waranty on 17/08/2010 & they said to tk it back after 1 week buttt now on 21/04/2011 tillllll now i have not get it back after 8 monthssss as they said every time to take it on next week ,,then another next week ,,,..& sooo on sooo kindely tk sone better step to solve this probleuum orr better to go to consumer court