Micromax Informatics Complaints & Reviews

Hi,
This is Krishna Chalapathi Kolagotla (Working as a Test lead in Mahindra Satyam), bought a new micromax Q5 mobile in Sangeetha with the advice of you people on June 13/06/2010 and it worked well one month later I suffered from lots of problems like hanging, disconnected while talking, Track ball movement, battery back up etc.. its all leads to severe frustration when I was in client calls/onsite calls. Hope you understand the painful things that I faced with the above problems while talking to higher officials as a lead.

Due to the above problems I went to Ammerpet service centre 3 times and the mobile is almost at servicing centre only. Each and every time they are updating the software and keep on telling that we will give you the new mobile in next time if it not work in the next time but this time (4th time) I asked for the DO letter to get a replacement and came to know that DO letter will be issued from the shop only and they have shown me corresponding order and it is not at all fair that roaming to shop and servicing centre everytime.

As per the above discussion, would request you to consider the above and replace the Q5 mobile handset.

For the wittness that I have went to servicing center 4 times - please refer the attached document - letter from servicing centre with signature and stamp
Attachment2 - Bill of Sangeetha
Attachment3- Shop owner is responsible to get a DO letter and at the same time servicing centre is not responsible.

Finally my sincere advice to all Sangeetha shops is as a renowned shop please dont sell any of micormax and dont encourse Micromax mobiles and this is not only my word as lots of people suffering from this consider this as a high priority.

Once again I request you to consider the above and do the needful. Hope this resolves asap.

HAVE A NICE MOBILE.....

Thanks and Regards,
Krishna Chalapathi,
Mobile: +91-[protected].
[protected]@gmail.com,
[protected]@mahindrasatyam.com.

my 3 mobil sat deposet in your sarves canter meerut thies mettar are knowla in your compney reparsentite mr sudama ji and anil rawat but not response me my set detales is (1) jobseet no 8551 modal x1+ date[protected] modale x360 date[protected] modal Q55 date[protected] plz solav my problame ather wise i go to consumar court my contact no [protected]-[protected]

I had a bought a Micromax moblie Q55 on its very first launching day at Mani Square Mall at Kolkata on 19/06/2010.Just after usage of 4 months one fine day my cell went dead all by itself. It was not switching on and was completely blank. I called up the so called Insta- Help nos but most of them refused to guide me with any service centres new address. The address given in the service centre booklet is a fake one.In the month of October i got a service centre address from one of the nos given in the booklet as Technic Services 84A Chitaranjan Avenue, Kolk- 12. On reaching the place i was informed that they no longer deal with micromax services i was directed to Durga Infotech CIT Road service centre.On reaching this service centre they first refused to accept my cell for repair since they had loads in hand then after much persuasion they accepted my cell for repair on 11/11/2010 and they provided me with a job sheet no 975.They said that it would take 1 month to repair and asked me to collect the same in December. On Dec 10 when i reached to collect the same they directed me to come on 20th Dec since it has gone to Noida for repair. On 21st Dec when i visited again to collect they said it would take another month for the same & i should collect it on January. I managed to obtain the nos of the Regional Officer of micromax in Kolkata Mr. Pranath [protected] and i spoke to him for the same. He confirmed that i would get the delivery on the next day.on 22nd when i went to the service centre i was delivered the same. It is surprising that my cell which was in Noida reached within 24 hrs duly repaired and delivered to me. On receiving the same i found that the vanity mirror was broken,the S.IMIE no was badly scratched and illegible and there were phone nos of some other person stored in it and some obscene pics of someone else stored in the cell.I immediately contacted Mr. Pranath & informed him the same but he only gave me false assurances that he would call me back & address my concern. But till date i have not received any calls &when i try to call him his cell is switched off.

I had purchase a Micromax Q3 mobile IMEI1 [protected], IMEI2 [protected] from Ritika mobile in Goregaon with bill no 073 on 24/8/2010, within 2 month suddenly phone is dead then i gone to service centre of micromax, Prodcon Tech Services Pvt Ltd in Andheri East on 2/11/2010 they had taken the mobile and given me a Customer Job Card no 614810 and Job Order no 447 after they told me it will take maximum 1 month but it around 2 month now and still i have not receive my mobile and service center people are telling they dont have any idea when i will get it they had Direct micromax company no when i try to call on that number no one responding my call then i had mail on [protected]@micromaxinfo.com but i have not receive any reply, please help me to get my handsets,

MIcroMax Mobile Review - Worst Product support - Nobody entertains complaints
Just read my emails to MicroMax for which I have not received any reply, before buying the micromax mobile. MicroMax support is just worst. I think my review will help you in taking buying decision.


From: Sandeep
Sent: 21 December 2010 15:23
To: 'info'; '[protected]@micromaxinfo.com'; '[protected]@micromaxinfo.com'
Subject: Case ID[protected]

I am tired of calling your customer care, going again and again to Harkrishan Services Roshnara Road, Delhi, I have wasted lot of time in visiting your service center, I think if I continue like this, then the cost of mobile will be less, and my time and conveyance cost would be high. Mr. Nishu never picks up the phone, whenever you are blessed, you get an answer that I will look into it, but no result.

Initially, I lodged my mobile on[protected] with case id RR:[protected] which was returned to me unrepaired after one and half month, saying its working fine now, then again I lodged the mobile with you in the same condition with Case ID[protected] dt.[protected], after which I again got my mobile unrepaired and then again I sent to back from your service center, now nobody picking up the phone and I donot know whether it will be repaired or its gone. Its just waste of time and money with your service center.

Let me know, if there is anybody responsible in your company.

Sandeep


From: info [mailto:[protected]@micromaxinfo.com]
Sent: 25 November 2010 14:33
To:
Subject: RE: Contact form submitted on Website

Dear Valued Customer,

Thank you for your mail.

With reference to your Query we would like to inform you that you can
contact us on the Customer Care Support for assistance:

CUSTOMER CARE NUMBER: [protected]//[protected]

You can contact the Service coordinator for details as they would help you
in this matter:

Vivekanand Tiwari ---[protected]

[protected]@micromaxinfo.com

Nishu --[protected]//[protected]

[protected]@micromaxinfo.com

For any further assistance feel free to log onto www.micromaxinfo.com

Thanks &Regards
MMX Support

-----Original Message-----
From: Sandeep
Sent: Wednesday, November 24, 2010 6:12 PM
To: Micromax
Subject: Contact form submitted on Website

Following is the information submitted on micromax website

Country : India
Name : sandeep
Company :
Address :
City : Delhi
Pin :
Telephone :
Fax :
Email : sandeep
Comments : I got problems with my handset which I submitted to Harkrishan
Services Roshnara Road, Delhi on[protected] with case id RR:[protected], but
till today I have not got my handset back, every time I get an answer to
check on monday and on monday I get an answer to check on saturday, I dont
know how much time you would take, or would you give my handset back or not.
Waiting for contact from your side.
Contact via Phone : phone_check
Contact via Mail : email_check
Contact via Post :

I purchased micro max Q5 a month ago , the head set profile does not automatically changes to general, after plugging out the head set. I tried plugging in and out the head set several time, but no use...

Plz give me a solution.

E mail me : [protected]@in.com

Sir when i bring a micromax 310g usb modem it was problem on that day it was disconnected again & again after 1 minutes authentication to the server. sir please give me yours suggestion.

Mobile handset provides facility of Password for security of data in mobile.

but other option of restore factory setting, unable the password setup by consumer, without asking for password.

In userguide it is mentioned that beforre restore factory setup, mobile will ask for password, but mobile which i bought, is not asking password.

Even authorised service centre is unable to solve my problem.

Company's phonebanking / customer care representatives are also not able to solve this problem.

Kindly do the needful, so that I can get new handset replaced, or company should refund mobile cost to me.

i have purchased one MICROMAX C350 CDMA OMH mobile for rs. 3600/- my reliance RUIM on 10.12.10 at karur. The frequent problem what i am facing is the handset is switched off while in belt handset pouch. whene ever i lifting my set from pouch i find the set is in swtiched off condition. (the switch off button in right sidres are over embossed over keypad that pressed with pouched and went off even the keypad is locked.) And another problem is set hanging frequently on audio/video player in on condtion (while incoming call coming).

i feel very bad about my decision of this purchase on suggestion of mobile store sales boy of poorvika, karur.

selvaraj
paramathi

Micromax mobile is the cheap phone like selling in karol bagh market , G Five quality is much much better than Micromax , they are spending so much money in TV Advertising

DEAR SIR
I HAD PURCHAGED A MICROMAX Q5 MOBILE SET ON 15/05/2010 FROM YPUR AUTHORISED DEALER "GAYATRI SELECTION" MORVI DISTICT RAJKOTGUJRAT.THE INVOICE NO OF THAT SHOP IS 02182 DATED 15/05/2010. THE IMEI NO OF MOBILE IS [protected]. ITS ALL KEYS BECAME HANGED ON 12/11/2010. I HAVE CONTACTED ITS SERVICE CENTRE RAJKOTON 17/11/2010. THEY TOOK THE MOBILE AND CAALED AFTER TWO DAYS. WHEN I WENT THERE THEY SAID, THIS MOBILE CANNOT REPAIRED AT THIS SERVICE CENTRE AND IT WILL BE REPAIRED AT OUR COMPANY. THEY SENT IT TO THEIR AHMEDABAD SERVICE CENTRE. THE INVOICE NO OF THAT SERVICE CENTRE IS 850250.. THEY AGAIN CALLED BACK AFTER ONE MONTHS. I AGAIN WENT ON 17/12/2010. THEY SAID THAT, MOBILE HAS BEEN COME. WHEN I SAW THE MOBILE, THAT PROBLEM HAD NOT BE REPAIRED. NOW U SAY ME WHAT MAY BE DONE.

DEAR SIR THIS TYPE OF COMPLAIN WILL EFFECT YOUR REPUTATION. SO YOU ARE REQUESTED DO NEEDFULL AS EARLY AS POSSIBLE.

IF THIS PROBLEM WILL NOT SOLVED WITHIN ONE WEAK, IWILL HAVE NO ANY OPTION TO GO TO CONSUMER COURT.
THANKS
M L CHAUBEY
SBI BAGATHALA
TAL MORVI
DIST RAJKOT
GUJARAT 363641
MOBIL [protected], [protected]
EMAIL [protected]@sbi.co.in

I ( D.Sadhu) have purchased Micromax mobile Q2 with IMEI no [protected] from SUN ELECTRONICS, Laxmiganj Bazar , Chandannagar, West Bengal on 5.6.2010. Due to malfunctioning I approached nearby service centre. Since the set could not be repaired they issued DOA certificate no. 715008 dt. 20.11.2010 for replacement of new mobile set.
I approached M/S Sun electronics as per instruction and deposited the documents. They told me to come after three weeks. However to my surprise when I visited the shop after one month I was told that the set could not be replaced and they offered me token money for that Which was refused by me for obvious reason.

In this situation may I request you to give necessary instruction to me so that I can get the replacement.
Sincerely yours,
D.Sadhu
Purosree - Kalabagan,
Chandernagar 712136
dr.[protected]@gmail.com

Hello

I hv purchased new micromax handset on 14 July 10. last one month i m facing lots of problem in this handset, eg: internet not working, track ball not working, automatically hanged .. i called many of times service centre, they r not give any quick response.. always said we dont know anything u directly speak to mircromax call centre.. i regularly tried that bloody call centre.. [protected], but it says wrong numbr.. I requested kindly seal this companies product, and nobody purchase micromax handsets.. this is totally chutia company who provides bakhwassh handsets...

Thanks,
Mukesh
[protected]

RESPECTED SIR,
IAM JOBIN JACOB FROM KERALA ,I HAD PURCHASED A MICROMAX Q7 MOBILE THREE MONTHS BEFORE , THEY GIVEN ME ONE YEAR WARRONTY, SO WITH IN ONE MONTH I GOT A SOFTWARE PROBLEM BLUETOOTH IS NOT WORKING , PLEASE DO THE NEEDFULL.
THANKING YOU
YOURS FAITHFULLY
JOBIN JACOB
KERALA
MOBILE NO:[protected]

I AM ABHISHEK HAVE PURCHASED QI HANDSET OF MICROMAX MOBILE COMPANY ON 17 AUGUST 2010, BUT AFTER SOME DAYS THE KEYPAD AND THE EARPHONE OF THE HANDSET HAVE SHOWN SOME DEFECTS ,FOR WHICH I HAVE GONE TO ONE OF THE SERVICE CENTER HAVING ADDRESS: (A/3/93,BASEMENT JANAKPURI,NEW DELHI).
THE SERVICE CENTER OFFICIALS HAVE TOLD ME THAT THEY DO NOT HAVE ANY SPARE PARTS FOR MICROMAX MOBILE PHONES AS THE COMPANY IS NOT SENDING THEM SO WE CANNOT RECTIFY YOUR HANDSET PROBLEM.

ALMOST 4 MONTHS HAVE PASSED AND MY WARRANTY PERIOD IS ALSO GETTING OVER .
I HAVE MAILED MY COMPLAINT TO MICROMAX OFFICIAL CUSTOMER SUPPORT ID BUT STILL NO RESPONSE FROM THAT SIDE.
SO KINDLY HELP ME OUT IN THIS REGARD AS I AM FACING LOTS OF DIFFICULTY WITH MY PHONE .

REGARDS
ABHISHEK KUMAR SINGH
PH:[protected], [protected]
RESIDENCE ADDRESS: D-26 HARIT NIKETAN, WEST ENCLAVE PITAMPURA DELHI -34

Detail:-

model no. - X510
Date of Purchase - 29/9/2010
Date of given in service center - 18/11/2010
Service center Details : Balaji Mobiles, 13 Shivdham, Ambernath (E), Thane
Contact No. [protected]
Date of Complaint in Call center - 14/12/2010
Complaint No. - MMH[protected]
Problem : Touch pad not working
Issue : Service center avoiding customer they yet not given me exact date of delivery of my handset. They give reason from company touch pad not deliver.

I need feed back of this case as soon as possible



Dilip Jadhav
Ulhasnagar
[protected]

Dear Sir,

I had purchased a Mobile Handset X-600 FROM Micromax on 8/10/2010. It is regrett to say that since then I have deposited the said mobile handset in authorised service centre of micromax but the problem of hanging and not searching of network is remain the same. I request to the incharge o[censored]P(E) Mr. Abhishek who assure to check and replace the set. On 11/12/2010 he returned the set saying that PCB of said handset has been changed but problem remain same. I contacted the Head office Gurgaon on their insturction the handset has been again collected on 13/12/2010 by Mr. Abhishek the Branch Head o[censored]P(E). Now I wish to say by this complaint that My handset may be replaced insteat of repairing because I could not use the same due to handset trouble. the Purchased receipt and the last deposit receipt of Handset is attached herewith. I also wish inform the position on my phone No. [protected] or email id. [protected]@rediffmail.com.

Sadiq Hasan Siddiqui
311/A/1/ Harwara,
P.O.Dhooman Ganj,
ALLAHABAD. 211011

i have bought a micromax q75 phone.company says it's camera is 3.2 m.p
but it's camera quality is not 3.2 m.p and is like v.g.a quality....
so what should i do?
i want to go to consumer court.....
my name is rohit mittal and my mobile no. is [protected].......

I Have Purchased Micromax Mobile On 18/8/2010. There is some issue with the phone that the memory card is not working hence i gave the phone to one of your service which is at chembur which is in the name of Dynamic Enterprises on 22/11/2010 .He told me he will be giving the phone in 15 days but its more than 20 days i have not got the phone .He told that the phone is still lying in nasik .i am not able to understand when they have committed of 15 days then why are they taking some many days .
I kindly request you to look into this matter and help me out to get out of this problem .

Dear Sir/Mam,
I am a resident of Barabanki. I had purchased a mobile in the month of october 2010 from micromax outlet"Ganpati Mobiles " sriram tower Lucknow . The model of that mobile was Micromax X600. . after 20 days of purchased the mobile there is problem has persist in the mobile regarding the screen touch feature . I did the complan at the authorized service center of micromax That is " Shan Communication" but he was not ready to recieve the mobile, after the contact with Customer care executive of Company he took my mobile for reapair on 3rd November 2010. till date he has not returned my mobile & giving the excuse that it is under the repairing.
so please the show me the way & help me.