Microsoft Complaints & Reviews

My Son Abhishek Dhaundiyal, had purchase the new Nokia Lumia 730 in the Month of January 2015 from a shop at Vasundhra, Ghaziabad. The IMEI number for same is [protected]/98. The handset keeps on dropping calls i.e. Suddenly the phone shows the network but cannot make any calls neither can receive any call. This happens 4-5 times minimum in a day and the only solution is remove its battery and put it back again and restart phone. We had already taken it to the Vaishali Nokia Care centre for 3 times earlier. We have been informed that the problem was solved after keep the phone to more than week or two. But this time once again for the same phone we took it to the same care centre on 9th May 2015 and they took and said to send the phone to company. The return tentative date was 25 May 2015. How come a person can leave his/her phone for so long time. As my son already faced a lot of problem in this handset I want either to replacement this handset with some other model because I think this problem is there in other phone of this model or my money back. My son's Contact no. [protected] and my contact no, [protected].

Worst experience ever I purchased MS Lumia 535 on 18th March 2015 and on 28th April its screen stop functioning. i gave my mobile to nokia care and they told i have to wait for 30 days. I really don't understand the point of purchasing phone from a reputed company if this is the kind of service they provide first of all screen goes dead in a month and then asking customer to wait for the whole month.

I, Mandar Gajane, had purchase the new Nokia Lumia 730 on 28th March 2015 from a shop at Thane (W). The IMEI number for same is [protected]. The Cellular (Mobile handset) phone which I have purchased keeps on freezing every time i.e. Suddenly the phone shows the network but I cannot make any calls neither I can receive any calls, and this happens 4-5 times minimum in a day the only solution I have to do at that time is remove the battery and put it back again and restart my phone. I have already taken it to the Thane Nokia Care centre for 4 times wherein the latest they claim they have got it repaired from their factory. But still the mobile has same problem and issue is still not solved. When I asked for the replacement of the same they said on the first time that mobile cannot be replaced since the policy of replacement is only for 4 days from the date of purchase. Being operated late last year for my cervical surgery I had to go to the Nokia care centre at Thane(W) from Khandeshwar (Navi Mumbai). I'm now stuck in such a trauma of this phone. Being a Nokia fan I did not expect such product and service from same. I either want a replacement for this handset or my money back.

dear sirs i have received e-mail message dated april 13, 2015 from : MR. MICHEL VAN DER BEL. MANAGING DIRECTOR. MICROSOFT UK VICE PRESIDENT, MICROSOFT INTERNATIONAL. this letter informing me that my e-mail has win the fund of 450, 000 uk pounds sterling in the promotion 2014/2015, with the following particulars : 1- award numbers uk/149/2015. 2- e-mail bonus numbers mslp-1009021. 3- batch numbers MSOFT/421/BPDH. 4- reference numbers GB/54/132/921/MSOFT. 5- serial numbers MSOFT/2015/NLP00292. WAITING YOUR QUICK REPLY TO ME WITH : IS THIS WINNING PROMOTION IS CORRECT ? OR SCAM? BEST REGARDS. ABDEL KRIM ALSHERPEENY ASHMAWY. E-MAIL / [protected]@hotmail.com

I purchased a Microsoft Lumia 535 mobile from Amazon. The mobile display out after one month. when I contacted Service Centre at Patna namely Roop Rang Telecom[protected] they kept my mobile and given a job sheet number[protected]/150309/002 dt.09.03.2015 with delivery date on 30.3.2015. Till date they are not delivering my mobile. either in the form of rectified or replacing. This is a complete criminal activities on the part of Microsoft company.Will you help me to get my problem resolve.What is legal action we can take against the above named company.How their business can block in India.Very thankful if suggest, Shwentank Kumar [protected]

I have purchased C2 model of nokia on 13th May 2014 from jain informcom, Inodre (Madhya Pradesh). I have felt that the touch is not good and getcontact no.[protected] Location Vijay Nagar, Indore, Madhya Pradesh Devide IMEI number [protected] It gets hang. I have made complaint. The Gayatri incorporation, Yashwant Palaza suggested to change the touch pad. My son has paid Rs. 1350 and changed the touch paid on 5th dec, 14. vide invoice no. SER/5015/14-15. Again I am facing the same problem when sent the above set back they told it has no warranty. I have seen the same problem on other set of c2 on websites. please look into the matter. I have tried your Indore office phone but not working. Kindly look into the matter

SIR, This is lakka.clementswapna, i got an email from microsoft that i have won 500, 000GBP.Miss Risha mam contact me and took all my details.I have paid her nearly 55, 500to her she said that amount will be refund again but till now that amount did not refund to my account and also the amount which i won i.e 500, 000gbp i didnt receive till now.I dint get any information till now.I got a code that is D.W.T CODE;AZS73836373MHN the process dint completed.I Kindly request you to check it and send me the information for futher process.My diplomatic officer name is Mr.RICHARDMARTINS. Is that code is true or not?

Hi,


I am Saurabh Dhiman, I purchased Lumia 535 Handset from city portraits& colour
lab (complete mobile store) S.C.O.1012-13, SECTOR 22-B, OPPOSITE BUS
STAND CHANIGARH on 17th
Feb 15 at 5:30 PM.

When I reached home I has inserted my sim into
the handset & from very first day the screen is flickering then I called at
Dealer number (Robin Kansal) on 19th Feb’15 & he told me to
visit to Outlet then he will check what is the issue.


On 20th morning the screen goes
Blank, I had spent Rs 9000/- on Nokia Handset and in return what I get a faulty
handset, when I reached at Outlet, Robin Kansal told me to visit Nokia Care
they will change your handset. So, I reached Nokia Care (Sec 22, S.C.O
2473-74, Chandigarh) & submitted Handset to Nokia Care. They
told me to wait for another 7 days. We will give you a new handset. But now its
15th Mar’15 I am still waiting for my phone whenever I goes to Nokia
Care they always told me that Phone is out of Stock.


I have a faith on Nokia Product, since 2000 I always
bought Nokia handset only my first handset was 3310, but this phone has broken
my trust over Nokia, I have a worst experience of my life by purchasing this
phone, without testing a handset how can you sell handset. I am so much harass by
Outlet dealer & Nokia care people (Mr.Bhupinder) its around 01 month and I am still waiting for my handset. Now
I am fed-up of follow-up with Nokia care I have lots of work in my office &
for your default I have to visit Nokia Care every 2nd day.
Now I will
never recommend anyone to buy Nokia handset. Sir your nokia care people
Mr. Bhupinder has told me on 14.03.2015 at 6.30 p.m. that the same phone
could be reparied and they gave it me back but i am really sorry sir
its not possible for me becuase i used this phone only for appr. two
days. so kindly refund my money back as i am not satifisied with the
services provided by you.


Pl refund my money back or otherwise I have no
option to go to the Consumer court & I am also employed in High Court of Punjab.

Attaching Mobile Bill & Nokia Care Document for your reference.

Thanks

Saurabh Dhiman# 1067 sec. 48B Popular Enclave, Chandigarh.mb: [protected]

Dear sir,


I am Saurabh
Dhiman, I purchased Lumia 535 Handset from city portraits& colour lab
(complete mobile store) S.C.O.1012-13, SECTOR 22-B, OPPOSITE BUS STAND
CHANIGARH on 17th Feb 15 at 5:30 PM.


When I
reached home I has inserted my sim into the handset & from very first day
the screen is flickering then I called at Dealer number (Robin Kansal) on 19th
Feb’15 & he told me to visit to Outlet then he will check what is the
issue.


On 20th
morning the screen goes Blank, I had spent Rs 9000/- on Nokia Handset and in
return what I get a faulty handset, when I reached at Outlet, Robin Kansal told
me to visit Nokia Care they will change your handset. So, I reached Nokia Care
(Sec 22, S.C.O 2473-74, Chandigarh) & submitted Handset to Nokia Care. They
told me to wait for another 7 days. We will give you a new handset. But now its
15th Mar’15 I am still waiting for my phone whenever I goes to Nokia Care they
always told me that Phone is out of Stock.


I have a
faith on Nokia Product, since 2000 I always bought Nokia handset only my first
handset was 3310, but this phone has broken my trust over Nokia, I have a worst
experience of my life by purchasing this phone, without testing a handset how
can you sell handset. I am so much harass by Outlet dealer & Nokia care
people (Mr.Bhupinder) its around 01 month and I am still waiting for my
handset. Now I am fed-up of follow-up with Nokia care I have lots of work in my
office & for your default I have to visit Nokia Care every 2nd day. Now I
will never recommend anyone to buy Nokia handset. Sir your nokia care people
Mr. Bhupinder has told me on 14.03.2015 at 6.30 p.m. that the same phone could
be reparied and they gave it me back but
i am really sorry sir its not possible for me becuase i used this phone
only for appr. two days. so kindly refund my money back as i am not satifisied
with the services provided by you.


Pl refund my
money back or otherwise I have no option to go to the Consumer court & I am
also employed in High Court of Punjab.


Attaching
Mobile Bill & Nokia Care Document for your reference.


Thanks


Saurabh Dhiman

# 1067 sec. 48B Popular Enclave,

Chandigarh.

mb: [protected]

Dear Sir I bought a Nokia Lumia 800 phone in 2012 and I extended its warranty in 2013. In the month of October 2014 the display stopped. Nokia care center at Saheed Nagar Bhubaneswar, INDIA recommended for replacement of phone since the required part for replacement was discontinued. On[protected], I got a call regarding replacement from Nokia Care center (Saheed Nagar) informing a LUMIA 625 model can be offered instead. I was not ready to accept the replacement for the following reasons: 1. The cost of my Nokia lumia 800 was 18870/- INR and the replacement was worth of 10000/- INR. 2. In comparison of Lumia 800 the replacement was having very less features. 3. The phone was looking too old. In this regard, I lodged a complaint to Nokia care center (Service Request No. 1-[protected]) and asked for proper justification regarding the acceptable replacement. Mr. Chandrakant, who was handling this, was unable to justify it and he assured me that their back end team will contact me within 7 days. Unfortunately, I did not get any call even after 3 or 4 reminders about the progress of complaint. Neither had I got any call nor any email from them. Then again, on 17 Feb 2015, I made a call and Mr. Rakesh (customer care executive) assured me that my case was being handled by Mr. Chandrakant and who will contact me within 24 hour. Still, I did not get any response. Since, I was not getting response from customer care so I went to Nokia care center, Saheed Nagar. They told that they have only that particular model to replace and they also informed that they cannot offer any alternative. My question is what is the value of the warranty??? Why I cannot get a refund if they are unable to replace the model??? Because in any case, I bought a wrong phone with value less warranty and even I cannot get a refund or any replacement of similar cost. I hope this complaint works for justice. With Regards Dharmendra K Bhargava Senior Research Fellow Cancer Biology lab Department of Gene Function and Regulation Institute of Life Sciences Nalco Square, Chandrasekharpur Bhubaneswar, Odisha-751023 Ph. [protected] E-mail: [protected]@gmail.com

Microsoft Lumia 535 purchase on 26-Jan-2015 Display not working within 10 days and handset given to nokia accurate care service centre on[protected] still the set is lying at factory and not yet repaired Service centre has said that there would be a delay I cannot wait for eternity without knowing the fact that is there any work going on my complaint or not, nokia call center also not responding on my call ( my complain job sheet no:[protected]/150211/007). Handset Serial/IMEI No: [protected] Company Details; Nokia Accurate Care [299_465550] - Microsoft Complain job sheet no:[protected]/150211/007 NCC Code: 299_465550 Contact No:[protected], [protected] email: [protected]@caresupportindia.com Address: 80 Feet, 2nd Floor, CMH ROAD, OPP MAX Show room, Indiranagar, Bangalore, Karnataka - 560038

Hi i am suvrajit samal.I bought microsoft lumia 535 on 1st january 2015.After 15 days o[censored]sing this set it showed some display problem.So i submitted my mobile at nokia care center on 28th january 2015.They informed me to repair the set within 15 working days.But still they delaying each and every time am asking about to hand over the set.Still i am waiting to get my set back.It is almost one month still i am waiting for the set to get repaired.
Care center details:veetee communication private limited
2/16 periyar nagar, velachery tharamani link road, near pillayar kovil bus stop, chennai, tamilnadu 600113


Thanks & regards
Suvrajit samal
[protected]
[protected]@gmail.com

Sir I got Microsoft Lumia 535 (Dual Sim)on Feb 3, 2015 at around 08:00 P.M. form a shop. The next morning i found my mobile not working, i think just after 10 hours (including my night sleep). So i went to a nokia care for getting a new mobile, unfortunateltly they didn't give a new moile and lodge a complain. As per their rule they were suppposed to give me new mobile but got my mobile as per the warranty. Now it has been more than 15 days and i hear nothing from them. After contacting the nokia care they it will take 20 days more (contacted on 21 st Feb, 2015). So, i request you to please look at my problem since i lost the mobile without getting even 10% flavor of a new mobile.

Microsoft Officer, 40 Ryecroft Way Stopsley, London, United Kingdom, SW1W 9LT. Attention: D.Deivasigamani Congratulation once more from the Microsoft Company Uk, Your winning Cheque of Nine Hundred Million United State Dollars{$900, 000, 00 Usd}, has been issued in your name by the Microsoft Company.We are sending our officer to India Mr.Peter Fox, whose Id and Winning Certificate, Custom Mail is attached on mail.Please open all document For Verification. Your prize is true.Please note down your PARCEL NUMBER**A00122**Our officer will ask you for your parcel number to confirm if you are the rightful owner. For Identification Purpose scan Your ( Pan Card/Passport photograph) to his E-mail and remaining at your home on the day of deliver to enable you sign some Document.Mr.Peter Fox will treated as a foreigner because this is his first time in India.And you have to keep the amount confidential to your self for safe and security reason. Mr.Peter Fox Flight Details. Officer Name:Mr.Peter Fox Date Of Departure:13thFeb 2015(8:00am)BRITISH TIME ZONE DATE OF ARRIVAL:14thFeb 2015(9:45am)INDIA TIME ZONE Port Of Arrival:Chhatrapati Shivaji International Airport(Mumbai) Airport Clearance:Rs:11, 000/- Note:You are expected to make payment of the Air-port Clearance Fee(Rs:11, 000/-), immediately you receive a call from the officer Mr.Peter Fox. Just ask him how you are to make payment, He will send you the bank account details for you to make payment air-port clearance. We cordially appreciate, your effort and as well as greeting to your family, We the management and staff of the Microsoft say's congratulation. Yours Sincerely, Mr.Mark Jude. Govt Approved Officer Tel:[protected]/[protected] Email: [protected]@diplomats.com For any enquiries please contact the e-mail id/contact number. Copyright© MICROSOFT COMPANY PLC.

I purchased micrsoft Lumia 535 on 15th Dec 2014, looked to be a very attractive phone, on 13th January 2015, display went for a toss, which later was detected as a hardware issue. after that I had submitted it to a care center in kakinada, east godavari, andhrapradesh on 13th Jan 2015.. its just its just 28days after purchasing the phone .they selling the quality less products to custmers. its almost 13 days completed but still no response from care centre... so i awant to take this complaint to indian consumer complaints form...i think its going to help me n slove my problem.

I purchased a Microsoft 535 on 13/12/2014, just after three days i found problems in it i.e auto magnifing, touch responce, auto open of apps etc. then i contacted the seller who told me to update the software at Nokia care center. then after a week the phones display was not worked and then i contacted the nokia care who collect my mobile for repairing on 24/12/2014 and till date after a month i did not get the mobile, i feel cheated by the company after paying the full amount still. Please help me. [protected] Bhagirathi Patnaik

Hi, I purchased a lumia 1520 in january last year. In November 2014 it started behaving erraticly and started shutting down on its own. I couldn't use it for more than 5 minutes at a stretch or it would shutdown automatically. I showed the phone to Nokia Care Lajpat Nagar (Now Microsoft care), and they reset the phone and gave it back to me. After i got the phone back, its capacitive light controls on the bottom stopped glowing. I showed the phone at nokia care Okhla again, where they again reset the phone and returned it. The problem still persisted. They said the phone had a hardware damage so it has gone out of warranty, as diagnosed by nokia care Lajpatnagar and refused to fix the phone further. I wanted to sort this issue out amicably, hence I went to Nokia Care in Kotala (near South EX). They refused to even submit the phone, stating the aforementioned reasons. I am really appalled at the serives of Microsoft. It was way better when it was nokia. Lumia 1520 is almost Rs 50, 000 and the after sales service is not worth it. Finally i went to Nokia Care in Faridabad, they said the phone can be fixed but, will have to be sent to the company for repairs. However, since nokia care Lajpat nagar has entered this phone in the system as out of warranty, hence, the are unable to send the phone for repairs. This is such a contradictory thing but Nokia/ Microsoft. I never expected such a huge company to behave so unbecomingly and hassle their customers for such petty resons. The phone will be out of warranty on 29th January and after that they will have all the reason to call it out of warranty. I have been hassled for last 3 months, and they Microsoft/ Nokia has not paid any heed to it. I have attached the photos of my phone. There is no real physical damage, save for a scratch on the right top corner. This scratch was sustained in the 2 month after purchase, However the problem started in November. So, there is no apparent connection between the scratch and the problem. I need my phone fixed, please help me get justice.

Poor quality device and customer service. Bought the phone 10 days back. Screen will not turn on. No falls/spills. Called up Nokia care. Callous response. After much haggling was told it will take 2 weeks to check as it will need to be shipped to central office as per process. Nokia used to be a trusted brand known for quality. Not any longer.Shame!

i have purchased lumia 535 on 27th dec 2014.this worst phone. it develop snag on 10th jan, start mala functioning by stop and start continously. i purchased it from raj rishi raja park jaipur. this phone can not down load any apps either from wi fi or from mobile internet.pl change my phone.contact raj rishi, told battery problem and changed the battery, but problem still persisting. s k kalla

Dear Sir/Madam, I have purchased a handset Microsoft Lumia 535 from online shopping site The Mobile Store my Purchase Order No.12225904 and Invoice No.12300/39052 Dated 10.12.2014 and I have received this handset on 13.12.2014. I have only use only 5 days the mobile automatically off. I have complain to The Mobile Store to replaced my mobile but he has refused to replaced and told me to go to Nokia Services Centre for repair. I have submitted my mobile to Nokia Services Centre on 19.12.14, but till date he has not repair my mobile. I requested to you sir/madam please replaced my mobile by Microsoft or The Mobile Store because mobile has created problem within 5 days even i purchase mobile by any shop he has replaced in a minutes as Deo handset.