Microsoft Complaints & Reviews

Hi there, As per last discussion with micorsoft care today I have submitted my Lumia 1020 to Care Center 'Neil Communication' and got a Job Sheet (Job Sheet#:[protected]/150917/001). But during my visit there I found that they misbehaved with me. I just ask a simple question as microsoft have arranged a Pick Up of phone from my home why you have not send your executive to pick up there. They told me that this is not in 'Microsoft Policy'. But on 16th of Spetember Time 02:30 PM your Technical Backend Team (Microsoft representative in my case) arranged an Conference call with Neil Communication to sort out issue. Me, Bhupesh and Monu from Neil communication come on conclusion that Neil communication with pick up my phone with in 1 hours. But after 1 hour Monu from Neil communication called me unofficially that I will not come for pick up we don't have any resource and we have no Pick up policy. You have to visit our center on your own. I escalate the same to Bhupesh (Microsoft representative) that he is not comming to pick up my phone. He concluded that they have no resource to pick up my phone so I have to take my phone to their center. Now when I reached Neil communication they misbehaved with me. When I called Monu their executive to come and clarify that whether its a policy or not. He blundly told me that 'Ye Baat krne ka koi time hai'. I was there in official hours 10:30 AM. Now I have few concerns here from Microsoft. 1. They have Pick Up policy. If any customer report a problem in phone and phone is in warranty then microsft is authorized to pick up phone from his home location with in 4 hrs. But in my case its more than 24 hrs phone was not picked up. 2. As I am raising my same issue of Ear piece problem from 17th may 2015 and repaired various time till 17th September my problem is not resolved permanently. When I researched and found that Lumia 1020 have this problem globally (worldwide) and in USA and CANADA Lumia 1020 was launched before launch in India. So, if customers o[censored]SA and CANADA are reporting same issue why microsoft launch same phone in India. Please find below official link of Microsoft where various customer o[censored]SA and Canada reported same issue. http://answers.microsoft.com/en-us/mobiledevices/forum/mdlumia/call-volume-too-l...⇄ 3. Microsoft customer care is not reponsive on email. They keep on saying same thing whatever customer reports. 4. No Zonal or Nodal officer level discussion. I requested various time to your representatives to give me Email Id of your Zonal or Nodal Officer but they denied that I am not authorized to communicate directly with them. Consclusion: Now I want a replacement for my Lumia 1020 as the same probelm reported various times and no permanent solution I got till 17th Spetember 2015. Due to this type of harrasement by Microsoft and Neil communication I am going to file a case in District Consumer court. Thanks, Vikram

Microsoft is giving no reponse of my under repair Mobile i.e Lumia 830(Under warranty). I submitted my handset to Microsoft care at care center 35 A Electra care Quiet Office No 11, Chandigarh Sector 35 A, 160022 Oppisite Khukhiran Bhawan on[protected] under job sheet no[protected]/150822/012 for Main camera not working. Its almost 26 days and till now i have not received my mobile after repair. I contacted Microsoft care at 35 A several times they always said 3-4 more days although the target delivery date for the same is[protected]. I called microsoft on [protected] and tell them about my problem they give me complaint number [protected] after their callback on next day they said 7-10 more days and denied any further querry. Please help me i feel helpless.

Hai my name Arun I take Microsoft mobile 📱 sangeetha showroom (magadi ) I take anniversary offer is paytm bls 600 nt done so plz kindly trsnc my bls my rgstr no [protected] my vijaya bank 🏦 ac no[protected] atm crd no [protected] so plz rply my bls try to undrstd my prblm plz

Nokia / Microsoft care service is very Poor .

I am here to talk regarding
a very cheap service of YamunaNagar Nokia / Microsoft care .

Few days ago, I had an accident in which
My MICROSOFT LUMIA 535 phone screen was damaged
then Igave it to be repaired in Nokia / Microsoft care service centre.

After it has been repaired,
a problem of Touch Screen Pasting occurs then again
I gave it to the service centre .
Not perfectly but they repaired.

When I said that till now it is not perfect then
their executive said that this problem persists.

they also reinstall Microsoft Software which was unnecessary and

Now my few applications are not working like
Lumia Camera, Network+, Extras+info, MixRadio
of MICROSOFT LUMIA 535 phone.

What is the purpose of such kind of work ?
It only limits your sale not increase it.
Will you solve my problem ?

Moreover, in your District Yamuna nagar centre
workers like gossipying or delaying the work instead of doing that work.

Give me assurance of whether my problem will be solved
or I have to take another action .

I want PENALTY of my
TIME WASTAGE, MONEY WASTAGE in the form of reapiring
and usage of my Network Data Package.

Pristine Enamor
593 SANTPURA GURUDWARA ROAD, YAMUNANAGAR
[protected]

By :-

VIPULKRISHNA

[protected]@yahoo.com

http://www.facebook.com/VIPULKRISHNAVK

https://twitter.com/VIPULKRISHNAVK

https://www.google.com/+VIPULKRISHNAVK

https://www.youtube.com/user/vipulaggarwal143/videos

https://instagram.com/vipulkrishna

Sir i have lumia 1020 device which has a manufacturing defect of making screeching sound sir i gave the device for the care center for more than 50 days for the manufacturing fault after 50 days i.e from july 19 to till date i did not have it. Now when i ask them sir you are providing the device for the usage under warranty for 12 months and you osir i have lumia 1020 which is making screech sound while shooting videos in motion, local care center people also told that they checked many 1020 devices and noticed the same problem while shooting videos in motion in certain angles, even in microsof forums also proves that many of the devices had it THUS it get clears that it is no my mistake BUT i noticed it after 6 months of buying phone as i get need then only, that executive argues me in many things and what actually happened is nly had it for 2 months, so you should add it to my warranty period, they did not even provided information in between these days what happened to device instead they are getting me scolded that why you are asking warranty they are speaking with meaning that it is my fate this is the second time for the same issue i sent the device to head office gurgaon before july 19 for 10 days they send it in the same condition they are such careless that they did not even check before dispatching the device from the care centre, Now they say some one is rejecting my plea and they are avoiding me to contact him/her who is rejecting they neither give their number nor arrange a call back nor ask them to contact me In between i was not even provided by any stand by device, instead if i communicate them they will say unrelated answers, they all say lies that we will call in four hours which wasn't happen for four days like this it happen for 3 times' Sir isn't it a courtesy for a company to stand on their words that to provide a customer a quick service and prompt replies, if it is not possible they should at least provide me a letter assuring they will service me for next 50 days, they say we wont have policy to extend the warranty, nor we will give you a written assurance but we will say if at all you will get a problem in next period we will look after it so i request you to extend the warranty period of my device my device imei number is [protected] contact number is [protected] complaint number registered in the company is [protected]

I bought this Lumia-730 mobile in the month of July from Microsoft shop at Basvanagudi branch-Bangalore. Within a weeks time I was not able to make or receive calls or activate internet services from Settings. When I took this phone to the service center they said it will take week's time, however they couldn't fix the issue at first go. Yes, I have to give the mobile back to the service center for the second time after 3 days later when I got from the service center. This time the device gone to Chennai since it's a major issue, I got the device back after 10 days. But after couple of days again I found the same issue the basic feature of mobile like making or receiving calls are not happening. This is the third time on 17th August I gave my device for the repair, again it went to Chennai as Microsoft Service Center at Bangalore doesn't deal with any major issues here and always they send it to Chennai Center. And trust me till today[protected] I haven't got my device yet. All these days starting from 17th August (for 17 days) I have been calling customer care and service centers everyday for the follow ups. The service center executives are giving false promises saying that i will get a call back from complaint's team within 24 hours or before 7 PM but till now nobody from complaint's team bothered to give me a call. 1. They took almost weeks time to send the device to Chennai and with a day or two they decided to swap the device. However I haven't got the device yet and it almost week's time they dispatched the device from Chennai centre. They have the worst courier process that will take 2 weeks time to transit from Bangalore to Chennai and vice versa. If this is their process, why can't they mention in the Product box, saying for any major issues the device will be sent to Chennai head office and that will take more than 15-20 days (including transit and fixing the issue). 2. If the spare part is not available then I understand they need some time to fix it but here they are taking more time in transit rather than any spare parts issue, as a customer why should I have to struggle paying more for buying a very new device for their pathetic process in their organisation. 3. They have been giving false promises saying that I will get a call back from them within 24 hours or before 7 PM, but till now I haven't got any call. 4. The service center also doesn't give any spare phone or they don't give any high priority to this case which is happening for the third time as they don't have anything as such in their process. 5. Everyday I have spent lot of time, energy and money by making calls to Service Center and Customer care but they are least bothered to follow up or give me a call back to update on this complaint. 6. I also asked for the compensation as I have spent lot of time and money and also for the false promises which customer service center team had made but no response for that too. I'm really frustrated and feeling very bad for buying such a worst product and service which Microsoft provide. Somebody PLEASE HELP!

We have purchased mobile phone nokia x2 dated 23.10.2015 croma showroom, 01 year warranty, now some problem in my mobile phone, i am gone to nokia care on dated 30.08.2015 (sunday) for cheack up my mobile, but nokia care deny for free service under warranty period, nokia care customer service person told me chargeable basis service provide. Pls. Help me

Hi, My name is shridhar I purchased lumia 535 device on 2nd Dec 2014, from the day I got this device I faced many problems. Mobile is getting switched off automatically. I have given for the service for more than ten times, but issue haven't resolved. I called call centre for more than twenty times but nothing happened they simply telling me back end people will contact me, but I never get any call from them. I fed up with this mobile I am facing some issue like touch, from the day I brought this mobile. and once touch panel eas repaced still problem persists. Please take action on this, I don't want this mobile give back my money or else replace with new one. Type: RM-1090, Jobsheet #[protected]/150821/025, Contact no: [protected]. Even submitted my phone to chennai repair factory for lumia phone on 21.08.15. no responce from them, since the case was escalated to higher team and there is no responce, requesting for replacement of phone or refund my money thank you...

I bought a microsoft lumia 535 6 months before and just the next month my phone accidently fell off just from the pocket to the ground.Distance was not more than 3 feet, just by that little fall i got 2 dents in the corners. These dents were just at the corner.They never gave me any touch issue or any other crack on the screen, all look good and it all worked fine. after 5 months to this incidence which is last week i got a charging issue and then i was first upset that it was just 6 months to my phone i started gettig issues.I went to near by service center in kormangala, Bangalore location. i found that they told myy phone will not come under waranty because of dent. i explained them that problem is with the charging port not the screen. they didnt listen. I am highly disappointed by the service. A person like me who used love the android features opted for microsoft lumia because of its hardware durability and better service avaliablity. You tell me sir what does microsoft offer and y today the least phone usage is microsoft. I then realised that i was fool who just saw the brand microsoft and kept trust and bought a phone. I wish for a phone replacement or please keep my suggestion o[censored]sing better quality fiber which doesnt provide dent on 1 or 2 fall.waiting for a reply.

Hi,
I purchase Microsoft Lumia 535 DS from flipkart online shopping on 12/06/15.But in just few days i am facing problem with charging it wouldn't charged and with in just one month this phone or handset also having a hardware issue as well and now my phone in service center.I am now worried that if in this short duration this phone having that much issues I don't think I'll used it or kept it with me. So I am requesting to you kindly pls change my handset or give me a new handset or return my money.I also wants to add that I am very much disappointed with Flipkart because i thought this company or firm will be honest with there customer in delivering quality goods .
Order ID: 0D[protected]
ORDER DATE: 12/06/15
VAT/TIN: [protected]
SERIAL NO.: [protected]
SHIPPING & BILLING ADD; CHANDAN KUMAR
SANGAM COLONY PANDAV NAGAR NEAR NARAINA BUS DEPOT, NEW DELHI, DELHI INDIA, 110028
PHN: [protected]
HANDSETS: MICROSOFT LUMIA 535 DS
PRICE: Rs-7153.00/-

I need my device as soon as possible.replaced in a new condition, within the said delivery date that is 30th of july 2015. I am bound to submit a custom written complaint to consumer court without entertaining further more issues. Your promise to service is considered fake and invalid with least support to the customer. I would also like to inform that no more further actions were taken for customer support.MICROSOFT has provided me the worst experience ever making a downfall of its goodwill.I am bound to contact social media and network 24th july 2015 I got a call from Microsoft Mobile Device Support at near about 10:20 AM (IST)on my number +[protected]. I would like to inform you that i was very disappointed by the behaviour of the customer care executive.As well as it was rude enough to be handled by a customer.I have already registered 2 complaints in consumer board and consumer court. The customer care executive did not ask me that what else more information did i need nor did he inform me that when am I going to get My handset back or when am I going to get updated or next response regarding this case.he simply disconnected the phone call ina rude behaviour with his few words that i coudnt even understand.I am quite disappointed that I did not recieve any pleasing words from the customer care executive ( not even a sorry or thank you ).kindly take some action regarding this matter. Here I have recieved your mail that my device has been repaired, But the customer care executive / caller informed me that my device has not yet been repaired, while it has been submitted on 16th july 2015, submitted in Factory on 20th july 2015. All other details are available in my attachment that I have already provided before. Another fact to be taken into notice that when I bought the device, I asked the retailer to provide me with a 'white (matte)' color device, instead, I was provided a 'white Gloss' product.When I asked for the cause of mistake I was convinced unwillingly to accept the product and they answered that they couldn't realize the fact that it was not of the color I chose. Question is 'how irresponsible a retailer can be while delivering the product ?' I find it obviously linked it with the downfall of goodwilll of the company. shop name : Agarwal's World distributor's name : Kalpana Agency Invoice number : 1158 Dated-july 7th, 2015 Vat No. : [protected] shop contact : +91-[protected]] Another fact to be also looked into is that I was 'Not Provided' with any alternative handset for use from the service centre.As I have already mentioned in the other mails that service centre is providing a very poor quality of service with lack of co-operation and time management.I am in a very problematic situation, kindly help looking forward to all these matters and take strict action, otherwise I will be bound to take other legal strict steps.Therefore inspite of these problems I would request to get my device replaced within 24 hours of response. Hope I do not have to mention my steps for affecting the sales report in our circle.Hope you know that higher officials of your company, online media, consumer forums and courts, social networks can play a role in your defective sales. Complain Number : [protected] care centre code : 595_504886 care centre name: The Planet Jobsheet Number :[protected]/150716/011 Address : S.M. Pally, Opp. Meghdoot Lodge, Malda, West Bengal-732101, India. care centre Contact number : +[protected] / +[protected] :First of all, i am very dissatisfied with the product Microsoft Lumia 640XL 3G.Bought on 7th july 2015.the ear-mic is not working properly. the problem started on12th of july2015, 5 days after the date of purchase.The question is why is Microsoft manufacturing handsets with such defects that goes down within a week of purchase ???? Microsoft being the largest mobile and computer OS vendor is not able to hold the quality of goodwill it has gained. Another question why phones with manufacturing defects are released in the markets ?? Therefore, I would request you to replace my handset as soon as possible without making me bound to take further measures and look forward to consumer court and media. other problems are also to be looked after : 1.service centre is providing a very poor service with lack of co-operation and time management. care centre code : 595_504886 care centre name: The Planet Address : S.M. Pally, Opp. Meghdoot Lodge, Malda, West Bengal-732101, India. care centre Contact number : +[protected] / +[protected] 2.A lot of other microsoft/nokia phones with defects are being released in the market. I am already registered with 2 complaints with Late conclusions... 1. [protected] on 18 july 2015 at regional centre 2. [protected] on 21st july 2015 at regional centre.

My Experience with Nokia Priority Centre at Ekdalia, Kolkata : My son bought a Microsoft Lumia 435 from Flipkart on 2nd May and within 7 days we found out that the phone is not getting charged. From 15th May onwards we started visiting the Priority Centre in Ekdalia Road. They kept the phone for 7 days and called me on 22nd May saying it is fine now as only a software was to be updated. I was surprised that how non-charging of a phone could be linked to software update. However being a non-technical person I accepted that and brought the phone back. We soon found the problem remained the same and I deposited the phone on 23rd May again. I was told by the lady in counter no 3 that it was my fault, as I have not been able to explain the issue properly. they just crossed out the handwritten note on job sheet and asked for 10 days. From 23rd may till today i.e. 24th July, I have visited the shop 5 times. Each time I was told it would take 10 more days. I repeatedly told them that my phone is in warranty and it seems to be a defective piece and it should be changed. They were evasive, rude and extremely indifferent to whenever I tried to talk to them. They were extremely rude on phone and slammed down the phone whenever I asked for a deadline for the return. Each time they overwrote on the same job sheet, never put a date on job sheet and never documented anything. Now I have only a torn, messed up job sheet to prove that my phone is still with Nokia Priority Centre in Ekdalia. My phone was worth only 4890/-, but the harassment in hands of these people who dare to call themselves Customer "CARE" executives was worth Lakhs!!!. I do not know how to spread this message. I request all of you to help me share it with as many people as possible, so that someone in Nokia or Microsoft take notice and pull up those who were responsible for such harassment.

PLEASE HELP ME GET MY PHONE BACK AND REPLACE IT.

I have purchased a new Nokia(Microsoft) L532 mobile on 09.06.2015 from Sanganeria Agencies. Fancy Bazar, Guwahati, . On 25.06.2015 but the mobile was out of order, it was not opening the main screen. I approached Service centre Kamakhya Communication Chandmari, Guwahati, who in turn sent the mobile to Delhi Nokia Service Centre for repairing. Job no.[protected]/150625/005, IMEI No.[protected]. But regret to inform that till date I have not received my mobile back. Service centre people told that Delhi centre cannot send the mobile due to non availability of Road Permit. I dont understand these sorts of nonsense excuses. Kindly give me a solution, my cell no. is [protected]

I have purchase Lumia 640xl Microsoft mobile device on dated 06.06.2015 and my device has defective on dated 09.07.2015 at night. I have deposit my device on dated 10.07.2015 at Microsoft care vide job sheet no.[protected]/150710/003 and I also lodge a complain at Microsoft device support office vide reference no. [protected] on dated 10.07.2015 regarding my defective device should be replace with a new device, but till now they are not solve my problem. I have purchase new device worth Rs. 14, 800.00 but now I can't enjoy with. That company service is mostly loose, so I again lodge complaint and request most sympathetically solve my problem as early. Thank You. Ghanashyam Singh Gopal Nagar, Asansol, West Bengal. Cont. No. [protected]

I have received mail from Reserve Bank of India and Microsoft Company, UK as I am the winner o[censored]ngoing Microfost Award 2015 promo of Rs. 85 lacs. They make me fool and took Rs. 60, 000.00 from me as Administrative Fees, Account Activation fees for this amount to be trasferred. Now, they do not make transfer payment and I wish to refund my money back which is deposited in SBI account as follows : Mode Of Payment For Administrative Fee of {11, 000Rs} ACCOUNT NAME: DANISH AKHTAR ACCOUNT NO: [protected] IFS CODE: SBIN0060313 PAN NUMBER: BNYPA1254Q BANK NAME: STATE BANK OF INDIAN BRANCH: MALAD{W} Mode Of Payment For Account Activation Fee of {18, 000Rs} ACCOUNT NAME: SOHAN SING ACCOUNT NUMBER:[protected] PAN NUMBER : AMCPR5003J IFS NO : SBIN0005615 BANK NAME: STATE BANK OF INDIAN BANK BRANCH :AMBAMATA BRANCH. Mode Of Payment For Account Re-Activation Fee of {25, 000Rs} ACCOUNT NAME: Raj Arvind Singh ACCOUNT NUMBER:[protected] PAN NUMBER : Not remember IFS NO : SBIN0001178 BANK NAME: STATE BANK OF INDIAN BANK BRANCH :JAHANGIRABAD, BHOPAL BRANCH. Mode Of Payment For Account Re-Activation Fee of {6, 000Rs}-Online Transfer ACCOUNT NAME: SOHAN SING ACCOUNT NUMBER:[protected] PAN NUMBER : AMCPR5003J IFS NO : SBIN0005615 BANK NAME: STATE BANK OF INDIAN BANK BRANCH :AMBAMATA BRANCH. All the above said Bank details of Indian person. Please try to trace them and refund my money as Pan No. is also mentioned. Please help me to refund this amount from these account nos. I have all payment slip which I made. I need your help sir as the payment is being transferred in State Bank of India Account which is very secured Bank. I am sorry for my mistakes because I made this payment but now I need your help to get this refund from them immediately. I have copy of ID proof of the person (UK Diplomat) who can deal with me. His Phone no. is [protected] and his name is Mr. Sand Mark. They again want to some money of Rs. 42000.00 as a custom charges and Flight charges so that the person came to my home address and give me the cheque of Rs. 85.00 lacs which the Bank do not able to transfer it. They again n again call, sms and mail me for making the payment. I told them that I am not making the payment still they call /sms me. The company id is [protected]@gmail.com and Reserve Bank of India ids are [protected]@reservednbindia.in, [protected]@hotmail.com. Please trace them and help me to take my money back. I am very grateful to you if you help me. My no is [protected].

Have purchased the microsoft 540 prior one month, due to physical damage the mobile has lost its display, have been contacting nokia care(as rao nagar hyderabad) from past two weeks for the display, till date they couldn't get us the spare part.If we ask they're just saying we'll get soon.kindly address the grievance at the earliest.

I HAVE BROUGHT LUMIA 640XL DS RM-1067 CV IN WHITE ON 23 MAY 2015 TODAY 25 OF JUNE 2015. I HAVE JUST START MY MOBILE IN THE MORNING A BLACK SPOT WAS SEEN ON THE SCREEN IN MY OFFICE AT 9 AM. AFTER 10 THE SPOT SPLIT THE HALF PORTION OF THE MOBILE. I HAVE ASKED THE NOKIA CARE THEY TOLD THAT THE DISPLAY WAS CRASHED.BUT I HANDLE THE MOBILE WITH CARE AND I HAVE MY FLIP COVER.THEY TOLD THAT I WILL COST 7500 TO REPLACE THE DISPLAY SO THEY HAVE TO ORDER. I WANT TO ASK A QUESTION THAT WHAT IS THE USE OF WARRANTY FOR 1 YEAR IF THIS HAPPEN IN ONE MONTHS. PLEASE REPLY THE SAME MY NAME IS ARPON NEOG. ADDRESS : DICHOINAGAR, JORHAT-785015, ASSAM MOBILE NO:[protected] EMEI NO; [protected] CV IN WHITE

I have purchased microsoft mobile model 435 on march 21st 2015 but on may 28th 2015 it got switch off and did not turn on .i have taken it to nokia care asilmetta vskp on 2nd june 2015 and given it for free service under warrenty they taken it as battery problem and related issue but now on the same day evening they are saying it is water damaged and does not cover in warrenty but i have never dipped it in water please help me

i have bought new microsoft lumia 640xl.within 20 days many problems have been arised from my phone-head phones are not working properly, white dot on the screen, charger easily gets heated on charging, using the phone for more time also makes it more heat. so i have given my ear phones in nokia care centre, after 1 month they have given my head phones which are not good, they are old ones, there is nokia company on that head phones but i have bought microsoft. even i have given my phone in service centre about 15 days back, but still i did not get it. then what is the use of getting new phone. now i dont have any phone to use.

I PURCHASED NEW MICROSOFT LUMIA 535 BUT WITHIN 2 DAYS ITS DISPLAY BLANK AND I SENT IT TO SERVICE CENTER BUT IT CAME FROM COMPANY AFTER 15 DAYS BUT THA SAME PROBLEM PROCEED AGAIN PLEASE HELP ME TO GET NEW PIECE AGAIN I SENT IT TO NOIDA i have no image of my phone because it gone to company please help me to resolve the problem