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Microsoft India, few days ago announced ‘Windows, My Safe PC’ campaign. The campaign is focused on providing a suite of free and comprehensive software , Windows XP Service Pack 3 (SP3), Microsoft Security Essentials (MSE), Internet Explorer 8 (IE8) through channels easily accessible to consumers, and is aimed at ensuring a safe and secure computing experience for PC consumers across India.
To ensure that consumer across India are able to benefit from the Windows, My Safe PC campaign, Microsoft has also announced ‘PC Reseller and Authorized Service Agents’ program, which would help make PCs across India safer.
Through the program, Microsoft is reaching out to PC organizations and resellers across the country, whereby close to 20,000 field engineers will educate and facilitate a safer computing experience for consumers at their doorsteps, said a press release.
Rajiv Popli, director, Windows Client, Consumer and Online Business, Microsoft India said, “With security threats like phishing, malware and spyware attacks evolving, this campaign educates consumers on the myriad risks lurking in the online world and provides tools that will help make their computing environment more secure.”
He added that all Microsoft products and updates are designed to help consumers improve their computing experience. So, whether it is through the latest service pack for Windows XP SP3, anti-virus solution Microsoft Security Essentials or Windows Internet Explorer 8, Microsoft is committed to providing a comprehensive PC security package to Indian consumers.
Microsoft India recently announced the launch of a new consumer-led education and enforcement initiative called ‘Consumer Action Day.’
Microsoft says it has received several complaints from alert consumers who had unknowingly purchased unlicensed software and found it riddled with viruses or malware. The move aims to protect consumers from the risks of pirated software and to empower consumers to report instances of software piracy and instances where they have been the victim of piracy.
Part of a global initiative, Consumer Action Day is being observed by more than 70 countries with educational initiatives and enforcement actions to protect consumers from unlicensed/counterfeit software. This initiative was following a surge of voluntary reports from consumers across the world.
Microsoft says it has taken steps to help consumers who have provided full support, information and evidence to Microsoft’s anti-piracy team. The company says it has sent caution notices to resellers identified by the customers and initiated civil legal actions based on the consumer reports.
“An overwhelming majority of our enforcement cases are a mix of civil and criminal actions which resulted from tips and reports from consumers,” said Rakesh Bakshi, Director - Legal and Corporate Affairs, Microsoft India.
After using it for nearly a months, I started facing some technical issues my handset automatically hangs, cannot do multitasking, poor camera quality, application automatically goes back, sound problem, network problem, overheating, phone hangs during charging, inferior quality material etc.
Thereafter, I immediately filed a complaint on company website on 26th March 2015 with reference number 1-[protected], but there was no response from company side.
On 11th April 2015 :- I again raised the 2nd complaint Reference:1-[protected], also visited the authorized care center “SkyLine, Chinchwad Pune” and submitted my hand set their JOB Sheet number[protected]/150411/042
On 14th April 2015 :- I called care center “SkyLine, Chinchwad Pune” they told me that the handset need to send company’s Chennai center because of following reason:-
• Phone was showing abnormal behavior
• There was some PCB related issue
• There was some Key Shorting
On 18th April 2015:- I again visited the care center “SkyLine, Chinchwad, Pune” they told me that the handset has been dispatched and is yet to reach their Chennai center, it will further take some time, as it’s a serious issue of
• Phone was showing abnormal behavior
• There was some PCB related issue
• There was some Key Shorting
I asked them to give me a report of what they have diagnosed but they denied me to give anything in writing.
Due all this issue I am facing mental as well as physical inconvenience and harassment.
That, the negligent attitude of Nokia Customer Care and Nokia Call Center Executive coupled with the unfair trade practice and the deficiency in their services on their part has caused immense mental and physical inconvenience to me and it seems that you all are just trying to evade your liability of replacing the said defective and poor quality handset.
Till now no one from Nokia Team has contacted me, regarding this issue, while they have claimed twice over mail that their backend team will contact me.
The behavior of your’s clearly reveals the manner in which you take your customers for granted and have no sense of accountability or concern whatsoever towards your customers. The Service thus provided by you all clearly fell Deficient and in fact amount to Cheating and Unfair Trade Practice.
Siddhant Jain
[protected]