Mobikwik
One Mobikwik Systems Pvt. Ltd.
Customer satisfaction rating: 13%
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5600
COMPLAINTS
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Mobikwik Customer Care

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Address
2nd Floor, Orchid Centre, Golf Course Road, Sector 53
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Phone:
Phone:
+91 93 1392 5342  [Customer Care]
up
4256
down
2685
+91 94 6644 6644  [Customer Care]
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2201
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2064

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Customer satisfaction rating
Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
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13%
Complaints
5600
Pending
0
Resolved
701
Load
So far so good - The company responded to our notifications and is working on resolving complaints.

Working hours
Mon 08:00 am - 10:00 pm
Tue 08:00 am - 10:00 pm
Wed 08:00 am - 10:00 pm
Thu 08:00 am - 10:00 pm
Fri 08:00 am - 10:00 pm
Sat 08:00 am - 10:00 pm
Sun 08:00 am - 10:00 pm

Mobikwik Complaints & Reviews

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I am trying to complete my full kyc but the app says invalid pan status, but my pan card and pan number is completely original. Please help me to complete my full kyc.
Aug 19, 2021

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    I have made payment from my account to my ZIP Paylater account of Rs 760 which shows successful in MobiKwik app. But no amount...
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    I have made transaction on 8th June for 7535 Rs .It has been more than 3 months i have not received my refund.The bank has...
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    An amount of Rs710/- paid to your company twards recharge of Airtel DTH No [protected] on 18 Aug 21 through sbi transaction...
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    Hi,

    On 14th Aug, 2:59PM, I dialed "[protected]" to order some food item, merchant asked me to deposit Rs100...
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    I have done a transaction on Flipkart on 5th of August 2021 amount was paid by Mobikwik wallet by using Amex card amount of rupees 1226 the amount has been deducted twicely but transaction was got failed on Flipkart website the Transaction ID is
    [protected] the timing was 4:35 p.m. and another Transaction ID is
    [protected] the timing was 4:45 p.m.
    Still the refund is not processed yet.

    Thanks
    Rameez
    Aug 16, 2021

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      I paid Rs. 799 for times prime subscription but I did not get any cash back. According to the scheme, If I make the payment...
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      I have been charged rupees 99 on activation of zip wallet but on website it was mentioned that it is completely free
      Aug 15, 2021

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        On 16th july i have purchased from myntra and then I returned some products. I can't able to get my refund money from myntra...
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        I have made the payment of Rs 8250 from wallet to bank someone’s bank transfer but the payment is still pending what to do pLz help me
        Aug 13, 2021

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          [Resolved]

          My wallet to bank transfer transaction of[protected]+Convenience fee) was failed on 5-Aug-2021, but the amount is not refunded. I raised the issue on the same day via Mobikwik help and the response I got was 'Amout is refunded to your wallet, but it was not. I replied them saying it"s not credited to my wallet, they said they have escalated the issue to a concerned team. After 6 days since I raised the issue, they again said the amount is required to your wallet please check, but it was NOT. I replied them again saying it's not credited to my wallet. It has been 8 days and the is not refunded. Kindly help.
          Aug 18, 2021
          Complaint marked as Resolved 
          Amount refunded
          Aug 12, 2021

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            I paid 2, 399 rs to Myntra on July 31 st and the refund was initiated on 10th August to my Mobikwik account. Order ID-[protected]...
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            Payment released but not cleared for credit card showing p g trancation
            Aug 11, 2021

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              I have taken a loan from mobikwik zip pay later, because of my financial situation which is not good right now because covid...
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              An amount of nearly 50k (in two transactions) and 27k in 1 transaction was carried out from my SBI CREDIT CARD on 22/07/21...
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              I was recharge my fastag...the transaction was failed, money from my account was debited but not credited...why you done this...
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              I made a bank transfer from my wallet on 31th of July of Rs .10000 but transaction is still showing as pending...I raised...
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              I have a refund from Dhani Healthcare Limited of Rs. 139.38 which was initiated by Dhani Healthcare Limited on 9th August...
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              I have a refund from AJIO of Rs. 1200 which was initiated by AJIO on 2nd August 2021 with Refund ID - rfnd_HgJfBtes2xaXme...
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              On making a payment to merchant when I selected mobikwik, they didn't allow me to select UPI or ZIP. Payment got deducted and I got msg from them that zip services charge need to be paid by me.
              I immediately booked complaint with them and cancelled the order. Agent told me that I need not to pay anything. Now they are threatening me of damaging my cibil score. [protected]
              Aug 09, 2021

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