Mobikwik Complaints & Reviews

I continuously received calls and messages from which seemed like official Mobikwik number. I ignored for over a month and then one day I took the call, it said that your account is vulnerable and that you will receive an OTP to secure your account or something along those lines. I entered the OTP in the app. Then all of a sudden 2300 rupees got deducted from my wallet which had a cap of 5000. I instantly reported and raised a ticket. After...

मोबिक्विक ज़िप का उपयोग करने पर बाद में भुगतान करने पर केवल 49 रुपये मिलेंगे। इसका उपयोग करने के बाद उन्होंने मुझसे 199 रुपये का सक्रियण शुल्क लिया, जिसके बारे में उन्होंने मुझे नहीं बताया या कहीं भी उल्लेख नहीं किया, जिसका ऐप में कही भी किसी तरह का कोई भी 199 रुपए का चार्ज का उल्लेख नही है फिर मैंने उनके ग्राहक सेवा नंबर पर संपर्क किया और उन्होंने मुझसे कहा कि 24 घंटे में वे मुझसे संपर्क करेंगे या इस समस्या को हल करने के लिए एक ईमेल भेजेंगे। लेकिन उनके द्वारा कोई प्रतिक्रिया नहीं दी गयी. कुछ दिनों के बाद उन्होंने सभी शुल्कों के साथ ऋण के पुनर्भुगतान के लिए 1900 रुपये का भुगतान करने के लिए मुझे कॉल और मैसेज करना शुरू कर दिया। मैंने उन्हें फोन किया और उन्हें 199 रुपये के एक्टिवेशन चार्ज और पिछले मुद्दे के बारे में बताया, उन्होंने मुझे फिर से वही बताया और जवाब दिया। इसके बाद उन्होंने मुझे फिर से कॉल करना और मैसेज करना शुरू कर दिया और लोन चुकाने के लिए पूरे 1900 रुपये का भुगतान करने को कहा। उन्होंने मुझे अपने कॉल और संदेशों से भर दिया, वे हमेशा अलग-अलग नंबरों और संदेशों से कॉल करते हैं। यदि हम उनके ग्राहक सेवा से संपर्क करते हैं तो वे या अपनी समस्या उन लोगों से साझा करते हैं जिन्होंने हमें पुनर्भुगतान के लिए फोन किया था, वे हमेशा कहते हैं कि हम ग्राहक सेवा नहीं हैं, यह कंप्यूटर जनित कॉल है हम आपकी इस समस्या का समाधान नहीं कर सकते, कृपया ग्राहक सेवा से संपर्क करें। वे मुझे कॉल और मैसेज की बाढ़ लाकर परेशान कर रहे हैं। मेने जो 49 रूपए का बकाया राशि थी उसको में जोकि mobikwik की पार्टनर कंपनी IDFC first bank को पेमेंट कर चुका हूं और जो मेरा mobikwik का एकाउंट था उसको इन्होंने ब्लॉक कर दिया है जिसको में ओपन नही कर सकता हूं बल्कि जो 49 का जो लेनदेन हुआ था वो एक फ्रॉड तरीके से किया गया था जिसका मुझे पता नहीं था कि कब और कैसे किसने किया था उसके बाद भी में 49 का पेमेंट करने को तैयार था लेकिन उसके बाद अकाउंट ब्लॉक था और मैं पेमेंट कर नहीं पाया जब मुझे पता चला कि यह आईडीएफसी बैंक का है तो मैंने उसका पेमेंट वहां पर कर दिया है और जो पेनल्टी है उसका मेरे पास बार-बार ईमेल और कॉल आते हैं जिससे मैं परेशान हो चुका हूं कृपया करके मेरे lone अकाउंट को सैटल करे और मेरा सॉल्यूशन करें जिससे मेरा अकाउंट दोबारा से चालू हो सके जिनको इन्होंने यूजर डिसेबल किया हुआ है

मनीष कुमार प्रजापत
[protected]
[protected]@gmail.com
Alwar Rajasthan

मोबिक्विक ज़िप का उपयोग करने पर बाद में भुगतान करने पर केवल 49 रुपये मिलेंगे। इसका उपयोग करने के बाद उन्होंने मुझसे 199 रुपये का सक्रियण शुल्क लिया, जिसके बारे में उन्होंने मुझे नहीं बताया या कहीं भी उल्लेख नहीं किया, फिर मैंने उनके ग्राहक सेवा नंबर पर संपर्क किया और उन्होंने मुझसे कहा कि 24 घंटे में वे मुझसे संपर्क करेंगे या इस समस्या को हल करने के लिए एक ईमेल भेजेंगे। लेकिन उनके द्वारा कोई प्रतिक्रिया नहीं दी गयी. कुछ दिनों के बाद उन्होंने सभी शुल्कों के साथ ऋण के पुनर्भुगतान के लिए 1900 रुपये का भुगतान करने के लिए मुझे कॉल और मैसेज करना शुरू कर दिया। मैंने उन्हें फोन किया और उन्हें 199 रुपये के एक्टिवेशन चार्ज और पिछले मुद्दे के बारे में बताया, उन्होंने मुझे फिर से वही बताया और जवाब दिया। इसके बाद उन्होंने मुझे फिर से कॉल करना और मैसेज करना शुरू कर दिया और लोन चुकाने के लिए पूरे 1900 रुपये का भुगतान करने को कहा। उन्होंने मुझे अपने कॉल और संदेशों से भर दिया, वे हमेशा अलग-अलग नंबरों और संदेशों से कॉल करते हैं। यदि हम उनके ग्राहक सेवा से संपर्क करते हैं तो वे या अपनी समस्या उन लोगों से साझा करते हैं जिन्होंने हमें पुनर्भुगतान के लिए फोन किया था, वे हमेशा कहते हैं कि हम ग्राहक सेवा नहीं हैं, यह कंप्यूटर जनित कॉल है हम आपकी इस समस्या का समाधान नहीं कर सकते, कृपया ग्राहक सेवा से संपर्क करें। वे मुझे कॉल और मैसेज की बाढ़ लाकर परेशान कर रहे हैं।

MANISH kumar PRAJAPT
[protected]@gmail.com
[protected]

Dear sir
Someone had done a transaction of Rs 49 from my account many days ago, I don't know who had done it, it was a kind of fraud, I want to make the payment.
There was an outstanding balance of Rs 49 in my name which I want to pay and I also want to pay the charges of Rs 199. My account has been disabled.
You are requested to enable my account so that I can make the payment, it has not been enabled for a long time and has been disabled due to which no transaction is possible anymore.my account has been disabled. I cannot pay the amount that is there, I can only pay the amount which is 49 plus 1099 which are charged. Payment can be made when they enable my account which they have disabled.
Pls enable my account

Manish Kumar Prajapat
[protected]
[protected]@gmail.com

My brother has taken a loan of Rs 3500 through this app and has to pay it back in November. But the bill was not ready for this loan amount, so there was a delay in paying that amount.
In this situation, my brother received a call this morning, my brother is working as a lawyer and today as usual when he goes to court for work, they keep calling and harassing him. When he said to the company employee that I don't know if the bill...

Registered Email : [protected]@gmail.com

Registered Mobile No : [protected]

Transaction ID :
P2P-6917357154735319242373

Date Of withdrawal : 21 October 2023

Amount : 100272

I am user of mobikwik zip number
[protected], i have missed last payment due to network conjunction in my area, and they have charged me 700rs penalty on due amount, i have paid all due amount except of penalty, plz waive of my penalty from my account

Hi
I amarvikram singh want to inform u that rs 20000/- loan from transactree is reflecting in my credit score which do not belong to me.The residence address[harishpura, rajasthan] n date of birth [03/01/1999] mobile no.[[protected]]which is reflecting as per records don't belong to me but only PAN no.is mine..Loan acc.no.2637970U of amount rs 20000/- opened on 6/10/2022 .no amount has been recieved by me.so kindly check n resolve this issue ASAP..I will be very thankful to you after repeated mails i got this reply from them which is copied next..
Please note that you are a Mobikwik customer and the loan account has been opened by Mobikwik on your behalf. We are their lending NBFC for the product; hence, you see our name in your credit report.

Also, as requested, kindly share the requested documents (Aadhar card and Pan card photo) as you are claiming loan is not taken form you so that we can investigate further.

Kritika
Senior Associate| Lendbox
+91-[protected] (WhatsApp)

kindly share details of bank account number in which u have transffered this 20000 amount

I made a transaction in Mobikwik to pay my credit card due on September 26th of 2023, however, I received an email after the transaction stating that it was an unsuccessful transaction, from then I have requested them to refund the money and I have raised a complaint on the same as well, the ticket ID is 9925408 and shared the account statement as well with them. But till today, they said they are working on it, I am getting in touch with them daily, and since it's been more than two weeks I don't have any hopes from the customer service of the Mobikwik team, I am requesting a refund to my account as soon as possible.

Hello Team,
This is in regards to a repayment of Zip Emi, I have not received my salary till date due to some technical errors in the system in office.

I would request a time till this month end to repay the loan and I would definitely be repaying it.

The executives have been harrassing me 24/7 by calling and messaging on WhatsApp and WhatsApp calling not even normal calls.

Hoping for a positive response from your end.

Sir mene mobikwik se loan liya tha 1.75 ka . But abhi kuch emergency aane ke bad mujhpe bhot karza ho chuka he. Jis karan me abhi kist nhi bhar paya... Me arrangement kar hi Raha hu but mujhe bar bar recovery agent ke dwara preshan kiya ja raha he. Please ap kuch action lijiye nhi to mujhe legal action Lena padega.

URGENT ALERTS ❗ ❗ Fraudulent calls are coming to my family members very abusive language has been used also asking for my details. My father and sister get multiple calls again and again also after paying all your dues they don't provide NOC LETTER and call you again and again for recovery. Very very pathetic application pathetic people. After foreclosure of my ZIP LOAN and ZIP EMI I am still getting messages and calls for recovery and...

Someone tries to login my mobikwik account and teies to create account in several websites using my details from mobikwik after i call to customer care.

Hi! Someone tried to login to your account on 10/10/23 02:41 PM from RMX2151. If it wasn't you, please change the password. [bit.ly/2SewzeI] -MobiKwik

I got otp for login to several websites thereafter like NNNOW.COM, Fancode, Infinity Learn, Sugar App, WINDS...

Hello sir my self Samay Sharma i had transaction through Mobikwik app on 24 sep 2023 from my indusand bank credit card Rs 17150 & 17650 deducted but not deposited to kotak cc account but few days i called on customer care they said paiment is failed dont worry will refund in 7 days after 7 days they said we need 7 working days now its 14 days still refund not reflecting on my account .

Regards
Samay Sharma

I have used mobikwik zip pay later amounting to 49rs only. After using it they have charged me 199rs activation charge which they haven't told me or mentioned anywhere then i have contacted their customer care number and they said me that in 24hrs they will contact me or will send an email to resolve this issue. But no response made by them. After few days they started calling and messaging me to pay 900rs of repayment of loan with all charges. I have called them and told them about 199rs activation charge and past issue again they told me same and response at all made by them. They flooded me by their calls and messgaes, they always call with different numbers and messages. If we contact their customer care they or share our problem to those who called us for repayment they always say we are not customer care, this is computer generated call we can't resolve your this issue please contact customer care. They are harassing me by flooding calls and messaging if i got harassed by them then just think of the innocent people how they are dealing with them.Regarding extra charges, these extra charges will be added later.
Whenever I booked it at that time, there was no mention of any extra charge on it, later on they added extra charge and made it a huge amount which makes it difficult to pay.When I started emailing and calling them, they disabled my account and there is no contact, no conversation, no response at all.Pls help me
I can pay only the principal amount and their charge of Rs 199.
Manish Prajapat
[protected]
[protected]@gmail.com

Actually I Have Booked Irctc Train Ticket By Using Zip Paylater And I Paid That Paylater zip bill Money After That I Changed My Mind I Have Cancelled The Train Ticket And They Refunded The Amount And It was Credited into Mobikwik but It Was not credited into my bank account I am requesting it from nearly 3Days But No One Is Responding Please Look Into This And Credit My Money As Faster As You Can

Order I'd ZP6064545b92641

And Customer Care Saying There Will Be A Surpluszip Option In Transaction History Of Mobikwik From 3Days And Nothing Is Updated And That Money Was Not Credited

I am not able to withdraw my amount from Mobikwik Xtra, It is stopping me by saying as ur earlier withdrawl request is in Progress, However my earlier withdrawl is success and it simply stopping me by saying false reason....

Today( 01Oct 2023), I transferred my room rent of Rs8000 to Mr. Sumit Bishwakarma.
Money got debited from my account but not credited to beneficiary, It is showing pending, please help me out.

I have never used or associated myself with a Mobikwik wallet in any way, and yet, I have suddenly found myself at the center of a relentless and alarming situation. For the past 1 month, I have been incessantly receiving calls and messages claiming that I have an outstanding balance to be paid within the Mobikwik platform. These communications, I believe, are a part of a fraudulent and unwarranted activity.

The level of harassment I have endured due to this fraudulent activity is beyond tolerable. Every day, without fail, I receive automated calls and messages, each one adding to my distress. Despite my efforts to resolve this issue, the situation remains unresolved and continues to escalate.

I attempted to seek assistance from Mobikwik's customer service by calling[protected]. However, I was advised by their representatives to send this email to "[protected]@mobikwik.com" as the appropriate channel to address this matter. Please treat this email as my formal escalation of the issue to the highest authority within Mobikwik.

I kindly request, in the strongest terms possible, that Mobikwik takes immediate and decisive action to:
Halt all automated calls and messages related to this fraudulent Mobikwik account immediately.
Investigate the fraudulent activity associated with my name and contact details.
Communicate the resolution of this matter to me in a timely and transparent manner.
I emphasize that I have never used Mobikwik for claimed charges, the account was probably opened long back while buying Bitcoin and that was the only transaction long back. I don't even remember the login details. This situation is causing me severe distress, and it is essential that it is rectified without any further delay.

I have not received any response to my multiple emails with cyber crime complaint report, screenshots of threatening messages, numbers etc. not sure if anyone is looking into this at all?

In my experian credit report, this closed loan is showing active and affecting my score. The account type is other and account no. is 2193657U. The amount 2000rs is still showing active which is already closed.