Mobikwik Complaints & Reviews

I made payment of credit card bill amout debited from Bank but it is not credited to credit card account. I raise this issue many times in Mobikwik but no action taken so far.

Hi team,
This is to inform you that I have made a payment a of INR 1003/- but still in the app it shows it is pending and this is everytime. Previously also I faced the same issuess and I had to chase the support to get my money back by raising it ti twitter & social media.
I humbly request you please help me in getting my money back and bann this type of Apps who are actually make SCAM with the innocent people

This is to report fraudulent activity that occurred in my mobikwik zip account at 10 pm, ist on 6th november, 2023. I received 2 simultaneous calls in my number from verified mobikwik number, i repeat verified mobikwik number to stop an unauthorized login as my account was accessed by someone else and asked me to type otp that i received on the dial pad while being on call. As soon as it was completed, hackers accessed my mobikwik wallet...

I hope this letter finds you well. I am writing to express my deep concern and dissatisfaction with the service I have received regarding my recent loan disbursement on 10 Aug 2023 UTR NO: CMS[protected] and subsequent issues with the collection process which have not even been credited to my account.

On August 10, 2023, I was expecting a loan amount to be credited to my account, as per the loan agreement. However, to my dismay, the funds were not received. In response to this, I promptly contacted your customer care on both August 11 and August 12, 2023, and I was assured that the issue would be resolved within 48 hours. Regrettably, despite these assurances, the amount is yet to be credited to my account.

To exacerbate matters, I have been facing undue harassment from your collection team. On a daily basis, more than four collection teams have been visiting my home and calling me throughout the day. This persistent and unwarranted behavior is causing immense distress and is unacceptable.

Furthermore, there seems to be an issue with the auto-debit option, which is resulting in fines and interest being deducted from my account. I am perplexed as to why the EMI for three months was deducted without a proper explanation or prior notification. The UTR No. CMS[protected]. associated with this transaction are 5 Sep[protected] INR, 28 Oct[protected] INR, and 30 Nov 23 - 5030 INR.

I kindly request an immediate and thorough investigation into these matters to rectify the discrepancies in the loan disbursement, address the harassment by the collection team, and clarify the unauthorized deductions from my account. I expect a resolution within a reasonable timeframe and request that you keep me informed about the progress of the investigation.

Failure to resolve these issues promptly may compel me to escalate this matter to the appropriate regulatory authorities and consumer protection agencies.

Thank you for your prompt attention to this matter. I anticipate a swift and satisfactory resolution.

Sincerely,

A.Karnan

My account was disabled last on 21 November 2023 due to your fraud activity, I was looted for Rs 37000. Now the bill has been generated and now I can't repay the bill. As mobikwik is disabled.
Your support is non responsive how I suppose to repay??
Your service is pathetic.

My Name is ashish kumar. I using mobikwik from last 1 year and clear all my dues on time. But in this month i was not able to pay on time so they charge me apprx 1400 rupees penalty. But i pay full amount as given by mobikwik executive they told me pay only 9366 rupee and rest amount will waive off. I pay 9400 on 25 november 2023 and call them for weiver off. They are not clearing my dues and i call sms them but they blocked me. My penalty...

I have a received a call on 31 Oct at 11.53 pm with IVR mentioning my account is attempting unauthorized sign in and asked to press an OTP disable to the login. However It is actually an OTP to login to the account. They have paid credit card bill for an amount of approx 59K from my zip wallet. I am unable to get a resolution. I had informed to mobikwik fraudulent mail and the case is also registered with cyber crime and is under process but mobikwik is not responding to my mails, fb posts as well as on twitter.

Mobikwik staff harrassing me and my family members continuously so kindly request to you please stop this harrassing my mother is heart patient

There is a fraud of amount 24750 from my mobikwik zippay wallet of 24750 at 11.09 pm on 23/11/2023 . somebody access my account and made credit card payment which is of Kotak Mahindra bank. of amount 24750. i have raised complaint to mobikwik as well but no response till the time. please have a look and resolve because its a big amount and i am not able pay this amount and big loss for me.

I have been scammed via unauthorised payment initiated of RS 29000 from the zip wallet on 5th November and mobikwik has failed to provide me any fruitful resolution to the same and has resorted to harrasing me into paying the amount I have not initiated in the first place. requesting to look into the matter urgently and return the amount to the source zip wallet and prevent such fradulent activities in the near future....

Plz cancel the transaction

Account band kardiya he phir bhi appyment ka msg araha he

Mobikwik wallet has debited the amount Stating transaction successful for Myntra purchased but unfortunately nothing is purchased from Myntra still amount is debited and charging with penalty amount.

Dear sir,

Fraudulent activities happened my mobikwik wallet which I have reported to Mobikwik fraud ops They have raised a Ticket but their Recovery Agent Still irritated me for the loan which I have not received

Mobikwik is a totally fraud company, they came here to take advantage o[censored]s, first they force us to take loan even when i told them to cancel it, the reason was they was charging a lot of interest also they charged me higher processing fee, i told them many times to cancel the loan before the disbursal of the money, they didn’t listen and after receiving the money i also ask them to foreclose the loan, they don’t listen that too now i have to pay high interest. It’s a fraud company

Hi

My Zip service is blocked due to some technical issue in mobikwik.

Confirming the same with mobikwik customer-care over multiple calls, they keep saying its a technical issue and it will be resolved soon.

The problem is that my zip bill was generated on 1st of November with a due date of 5th November and if its not paid within the time limit, a penalty would be added to my pending bill.
br...

Sir,
I took a zip loan from mobikwik on oct 2022 of rupees 1700/- because of serious health issues i was admitted in hospital for five months and now i got a call from mobikwik team to pay 15000/-. How they charged this much for small amount? Harassing by contacting my friends family members. Please help me to come out from this....

Hi

I clear my outstanding bill every-month right after the bill is generated on every 1st of the month and I have never done any defaults with the payment

But in the month of November 2023, I am not able to do so as my zip service is showing that there is some technical issue going on with my account and would be resolved soon.

I reached out to the customer care and they confirmed the same that...

Showing your adhar card is already connected with another mobile number

I have a received a call with IVR mentioning my account is attempting unauthorized sign in and asked to press an OTP disable to the login. However It is actually an OTP to login to the account. They have withdrawn 44000 from my zip wallet. I am unable to get a resolution. Please help.