[Resolved] Airtel — NO NETWORK / Tweaking in the system done by Airtel

commonman_cry

from Mumbai, Maharashtra

Address:	20, Sarakki Main Road,J P Nagar 1st Phase, Bangalore, Karnataka 560078, India, Raigad, Maharashtra
Website:	airtel.in

From: Sandeep.Reddy [mailto:sandeep.[protected]@tatsuno.co.in]
Sent: Monday, July 15, 2013 5:31 PM
To: 'appellate.[protected]@in.airtel.com'
Subject: RE: FW: Airtel CUG: [protected]

Hi,

Please be informed that I had received a call from your executive ([protected] – Bhaumik), he tried to assure that it will take 90days to resolve the issue (which is totally not acceptable).
Other serious issue I need to highlight is that there is some tweaking in the system done by Airtel.
My complaint Request No. 38483126, Dated. 14.07.2011 is now said to be invalid and that I have logged complaint only once in last 3 years which is a false.
I believe that complaints are deleted without trace if there isn’t any solution in place. A higher probe is required immediately.

Thanks & Regards
Sandeep Reddy
[protected]

From: Sandeep.Reddy [mailto:sandeep.[protected]@tatsuno.co.in]
Sent: Monday, July 15, 2013 4:09 PM
To: 'appellate.[protected]@in.airtel.com'
Subject: FW: FW: Airtel CUG: [protected]

No reply till date.

From: Sandeep.Reddy [mailto:sandeep.[protected]@tatsuno.co.in]
Sent: Wednesday, July 10, 2013 5:23 PM
To: '[protected]@in.airtel.com'
Cc: 'raj.[protected]@airtel.in'; 'rk.[protected]@airtel.in'; 'lb.[protected]@airtel.in'; 'sandeep.[protected]@airtel.in'; 'jayesh.[protected]@airtel.in'
Subject: RE: FW: Airtel CUG: [protected]

Dear Sir,

With reference to appended communication below, Please be informed that inside my residence (actually whole complex premises), signal is literally 0 (zero). I need to come out of my complex to get some signal (2/7) with which I could manage the outgoing calls. There is no incoming at all when at home. I lost some important communication (serious illness / death) also because of this problem, which I came to know through a different channel with delay.
I complained the customer care several times over phone / internet since then. Whenever I called 121, I was tortured with a huge list of questions (as usual), for which I gave response with utmost patience and a lot of hope. But the net result is NIL (problem still persists - my relatives/friends coming to my house don't get signal after entering my home). I got vexed with the worst resolution process of Airtel. All the complaints were simply closed without inquiring me regarding the status of signal strength. There were no closure comments for any of the complaints.
Considering the current Telecom scenario such distressful service is not at all acceptable. Trust most of your customers switched to other networks without escalating, however since I posses company CUG card a justification will be required (which this mail covers if remained unsorted).

Thanks & Regards
Sandeep Reddy
[protected]

From: Sandeep Reddy [mailto:sandeep.[protected]@tatsuno.co.in]
Sent: Saturday, July 06, 2013 6:28 PM
To: Madhavi Mhabadi
Cc: [protected]@in.airtel.com; Moobily.[protected]@in.airtel.com; rajesh1.[protected]@in.airtel.com; Sumita Basu
Subject: Re: FW: Airtel CUG: [protected]

Dear Madhavi,

Your mail has gone unresponded, please arrange for any alternative.

Sandeep Reddy

On 3 July 2013 16:42, Madhavi Mhabadi <madhavi.[protected]@tatsuno.co.in> wrote:
Dear sir,

Please refer below mail, Accordingly please be informed that around two years back referring below complaint some Airtel officials had visited employee residence and had complaint the network issue.
Further they had assured that a booster will be installed to rectify the same and which will take another 1 year. Being helpless I had to accept the same, but till date issue pertains.
Again I had called their Customer care and now they say that the Request no is not valid, Hence a new no was generated (NO:[protected].
Today a person had visited employee residence (Asif Shaikh: [protected]), and again the same old report and assurance was provided. Trust official communications are missed, most importantly from the customers.
Kindly provide a solution.

Thanks & Regards
Madhavi

From: Sandeep Reddy [mailto:sandeep.[protected]@tatsuno.co.in]
Sent: Tuesday, July 26, 2011 2:58 PM
To: yashodeep.[protected]@tatsuno.co.in
Cc: sumit.[protected]@tatsuno.co.in
Subject: Airtel CUG: [protected]

Dear Admin,

This is to bring into your notice that I have been facing a very critical issue of “No network coverage” at residence, resulting a big communication gap.
Repeatedly the same was reported to Airtel customer desk but still no sight of improvement.
The last complaint detail is as:
Request No. 38483126
Dated. 14.07.2011

Name: Sandeep Reddy
Add: Flat no 201, A’8’
Bhumiraj Woods
Sector-20, Plot no-55
Kharghar-410210
Navi Mumbai

Thanks & Regards
Sandeep Reddy
:[protected]

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Aug 13, 2020

Complaint marked as Resolved

Jan 15, 2014

Updated by commonman_cry Till date problem persist, and shockingly the complaint no is said to be resolved in Airtel data base.
Airtel is just interested in cheating their customers.

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My no. is [protected] And i send my complaint before some time

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from Bengaluru, Karnataka

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Raju Prasad

Airtel network complaints — No network coverage in our place

Dear sri,
I am Raju I lived khateng panl lal mati P.o: pengare dist-Tinsukia (ASSAM) 786174 mob:-([protected]) [protected]
my vilage near pengaree there one Airtel Towers in my village only 2km network rang is very bad signal. I complain so many limes so plz do the proper network in my place.

Shyam Sunder Gupta

from New Delhi, Delhi

1 I am serving Army Officer, staying Government allotted house in Delhi Cantt.During the month of Nov 2008, I took a new Prepaid Mobile connection No [protected], through Standard Communication, Gopinath Bazar Delhi Cantt.I has submitted required application along with documents like, Photoidentity(Xerox driving licence), Residence proof (xerox MTNL telephone bill) and the photograph.
2 To my surprise, outgoing calls were stopped during mid Dec 08, demanding again the set of documents given above. On enquiry i was told that the documents are being asked due to security reasons.
3 On 30 dec 2008, required application alongh with documents were submitted through Standard communication and was assured that that services will be restored within next 48 hours.( Your sale Executive Mr Nitin (holding Mob No [protected]) is responsible for collecting and submission of the documents.
4 Services were never restored, rather permanently disconnected wef 05 dec 2008, Mr Nitin claimed that he had submitted my documents to assigned office on 31 Dec 2008. The Phone was fully charged with adequate prepaidamount.
5 I would request you to forward my complaint to your CMD so that he should know that your services are deteriorating and I find MTNL/BSNL better in their Customercare.
6 I would request you to look into the case and ensure that the services discontinued due to callous attitude/approach of your statff, because they never took pain to verify my address. please depute some responsible person to verify the address, after 2PM on working days as house is closed upto 2 PM, my wife being away on her school.
7 I am hurt because I have undergone lot of harrassment due deficincy in services of the airtel. I expect suitable action erring staff and reply on action taken.

Thanks
Col SS Gupta

RIKESH KAR

from Payyannur, Kerala

SIR
MY CELL [protected] HAVE BEEN DEDUCT RS _10 PER/DAY WITHOUT REASON.SO MANY TIME COMPLAIN TO YOU CUSTOMER SERVICE BUT DID NOT Any response your authory.

SENTHILKUMAR S

from Pune, Maharashtra

I have signal problem in my area.Many times i have complained to customer care services.They told it will be clear within one week. But till now it not cleared.I cannot speak clearly.there is 20 and more airtel numbers. we have an idea to surender simcards. So how can i surender my simcard. we have change it into vodafone otherwise you will clear this problem. There is a signal station name as "PAUNDAMANGALAM" within one kilometer away from my house. So please take necessory action.

Thanking you

komal krishnan

from Delhi, Delhi

Airtel Bharti Ltd — Payment done still no service provided

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Is there somebody to help me as a consumer

Haish

from Bengaluru, Karnataka

Airtel — No network & signal

Dear Airtel,

With reference to the networking & signal it is very poor we are staying in the bangalore city(cambridge layout -560008)
where we don't get the networking & signals correctly we are amazed to see that company like aritel is not able to solve this problem

When we lodged the complaints none as taken action & comment on the handset problem iam using Nokia N91 which should support the network.

Pls give us the reason why you are unable to solve the problem.

Regards
Harish

tanmoy sarkar

from Srinagar, Jammu and Kashmir

sir, my airtel number is [protected] . please allow my number in all local call @50paisa/min. thank you.

Rekha.J

from Bengaluru, Karnataka

Bharti Airtel — disconnecting the postpaid connection-9008377998

Dear sir,

I am using Airtel post connection ([protected]) past one year.Plz disconnect this number.

satyaraj

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Bharti Airtel — network and the appellate

Dear sir i am using an airtel postpaid number ([protected]) from 2007 i am facing a network problem from july 29th 2008 i had complained to 121 , [protected]@airtel.india after thet i complained to nodal office on january 2009 noboday has responded. After some months time i had spoken to appellate on august 2009 to till now i am weekly once i speaking about network issue they are saying that there is no such time will be given to solve the problem about network issue now i am frustrated about this airtel people these airtel persons opened about 100 complaints only a single issue of network kindly please help me about my problems

i had registered so many complaints to all other consumer complaints forums but nobody has helped kindly help me for this issue

sumi2010

from Bengaluru, Karnataka

Airtel — Not getting network connection

Before 3 months i have taken Airtel internet connection. This connection is one year plan, because of that i have paid full amount for one year. But i am not getting net properly. For first two weeks i was getting satisfactorily. But after that i am not at all getting. Many times i have complained to the authorities. But they are not taking any action. So to whom i have to contact. Please tell any solution

malathi madhusudan

from Mumbai, Maharashtra

Inspite of repeated complaints about non-receipt of the bill from past three months i have not received bill by post this month also for my mobile no. [protected]. four days back i gave my mail id to customer service but not recd my bill by mail as well. My service request no.. is 35877518 kindly look into the matter at the earlist since this time my bill amount is to high inspite of not using your coneection.

Thank you
Malathi
[protected]

vijaypraveen

from Jabalpur, Madhya Pradesh

Airtel — there no response to my complaint

this is vijay..from the 11feb2011 i have given u more than 10 complaints about my call charges. But there is no responce to my complaint on [protected] ths number.

sunnytyagi

from Delhi, Delhi

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sir we have a lots of airtel postpaid num but anynum is not working due to no network so plz arrange the network as soon as possible my numbers is [protected],[protected],[protected],[protected],[protected],[protected],[protect...⇄ otherwise we will disconnect all numbers

sunny bhardwaj
vill-gharora,teh-ballabgarh,P.O-tigaon,Disst-Faridabad (haryana)
[protected]

bokaria

from Ernakulam, Kerala

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Dear sir , I have statrted complaining to airtel regarding network problems from the 28th of april 2011,but till date no one has bothered to come and verify the problem faced by us. we have been literally begging them to address our complaint inspite of various mails and FEW HUNDRED phone calls.we have only been getting auto generated mail answers and on phone that the problem will be looked into.i hold around 30 connections with them,but am surprised at the indifferent attitude shown by the staff and managerial level of airtel.i am unable to use the phone from my house and always have to stand out in the road and talk.this is very insulting and makes you feel if tf we have made a mistake in being under THE SUPPOSEDLY BEST SERVICE AND CONNECTIVITY PROVIDER IN THE COUNTRY,it makes you laugh at the tall claims made by this company.I have now decided to get myself dissassociated from this company and am now transfering all my connection enmasse to VODAFONE.BUt i would like to register this compalint and take action against these companies who make false promises and harass us if we delay the payment even by 2-3 days,but they take more 2-3 months to even take some action to rectify the problem,how do we penalise them??????

rajuexprase

airtel gprs speed very bad i am airtel priped before 2 year. before 6 month airtel gprs speed with edge is 18 to 25 kbps but now only 3 to 7kbps. so airtel like only 3g user

akhilkumar064

from Noida, Uttar Pradesh

Bharti Airtel — Airtel Complaint regarding network.

Dear Sir/Mam

I want to bring into your notice that since day 1, I was facing problems regarding my new connection for +91 [protected] regarding internet services. The problem was that since day 1 i was not getting the guarantedd speed of 3G services and even I used that Airtel Modem and I complaint to the Airtel three times but they never replied to my complaint and they slapped me a bill of Rupees 2000.

My complaint is not resolved yet so I didn't pay the bill to the Bharti Airtel. Now they started harrasing me. Even I can't use my broadband correctly due to the bad 3G coverage. I am very much frustrated due to the Bharti Airtel ignorance with me. I want file a case regarding this issue.

I am requesting the Airtel to refund my Dongle price of Rs 1800. As they didn't provide me the services to me as they promised and they didn't resolve my issue also.

Thanks & Regards
Akhil Kumar

commonman_cry

from Mumbai, Maharashtra

Apart from what described in mail, the executive tried educating me that a booster solves such issue but the same an individual has to purchase and maintain the equipment. Why on earth in this competitive world a customer stick to such ruthless responses.