[Resolved] Reliance Communications — VAS Techzone and USSD Auto subscribed and auto deduction of Balance amount | |||
Dear Sir, I am trying to contact reliance customer care from last three days but every time i got a voice saying that ALL OUR CUSTOMER CARE EXECUTIVES ARE BUSY. My balance is reducing on almost daily basis with uneven amounts. Even i checked through auto message system that no Value Added Services installed on my phone. Even though they are deducting balance from my account. Details of deductions... 13-Oct-13 VAS USSD Rs.3.00 14-Oct-13 VAS USSD RS.3.00 15-Oct-13 VAS Techzone Rs 10.00 16-Oct-13 VAS Techzone Rs 10.00 + 3 as VAS USSD Mobile Number : [protected] Refund the money and make sure this doesn't happens again in the future. In past also the same thing happened to me by reliance mobile. Today a customer care executive spoke to me and said he will deactivate all the vas services. Short after i received 20 rupees refund. Some 2 hours after i received, sms stating that my account is charged for VAS Techzone Rs 10.00. How to get rid of this. I hadn't activated any VAS Packs. And when i sent sms enquiry for subscribed VAS, it reply's no VAS Packs subscribed. Then why are you charging me Rs.10 and Rs.3 on daily basis. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved Reliance Communications customer support has been notified about the posted complaint. | |||
 15 Comments | |||
Comments
I am also getting the same issue and same like you i am deduced with.
Now the sad thing is that they blocked me to reach the customer care service.
When I reach the Customer care it says thank you for contacting customer care service.
Now the sad thing is that they blocked me to reach the customer care service.
When I reach the Customer care it says thank you for contacting customer care service.
"Dear Customer,
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare"
We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.
Regards,
RCOMcare"
Dear Customer,
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.
Cheers,
RCOM Care
Rs.47 refunded yesterday.
There was no problem for past 3 days. But today Rs.10 charged for Techzone VAS.
I don't even know what this Techzone VAS. Really How to get rid of this. This is the third time i am complaining of this issue. Please make sure this doesn't repeat in the future.
Thanks.
Mobile Number : [protected]
There was no problem for past 3 days. But today Rs.10 charged for Techzone VAS.
I don't even know what this Techzone VAS. Really How to get rid of this. This is the third time i am complaining of this issue. Please make sure this doesn't repeat in the future.
Thanks.
Mobile Number : [protected]
also same problem about my account, please refund my balance. otherwise i will changed to other mobile networks,
my mobile number [protected], please take necessary steps
My mobile is [protected]activities the service
TecAmount Charged as sms automatically deduct my balance 5rs
Reliance customer care sevice block my call please
Refud my balance very poor support by reliance mobile company
TecAmount Charged as sms automatically deduct my balance 5rs
Reliance customer care sevice block my call please
Refud my balance very poor support by reliance mobile company
I am trying to contact reliance customer care from last three days but every time i got a voice saying that ALL OUR CUSTOMER CARE EXECUTIVES ARE BUSY.
My balance is reducing on almost daily basis with uneven amounts. Even i checked through auto message system that no Value Added Services installed on my phone. Even though they are deducting balance from my account.
My Reliance No is-[protected]
How to get rid of this. I hadn't activated any VAS Packs. And when i sent sms enquiry for subscribed VAS, it reply's no VAS Packs subscribed. Then why are you charging me Rs.10 and Rs.3 on daily basis.
My balance is reducing on almost daily basis with uneven amounts. Even i checked through auto message system that no Value Added Services installed on my phone. Even though they are deducting balance from my account.
My Reliance No is-[protected]
How to get rid of this. I hadn't activated any VAS Packs. And when i sent sms enquiry for subscribed VAS, it reply's no VAS Packs subscribed. Then why are you charging me Rs.10 and Rs.3 on daily basis.
Hi Team,
I am get irritated by the VAS services, its activate on my number.
I never request you for the same, kindly deactivate it my number is [protected].
Ritesh S
I am get irritated by the VAS services, its activate on my number.
I never request you for the same, kindly deactivate it my number is [protected].
Ritesh S
Hi Team,
I am get irritated by the VAS services, its activate on my number.
I never request you for the same, kindly deactivate it my number is [protected].
Himanshu
I am get irritated by the VAS services, its activate on my number.
I never request you for the same, kindly deactivate it my number is [protected].
Himanshu
Sir
I am ubair, from last two days uneven balance has been charged from my account balance by vas services. I havent activated any service. So the sum of amount is Rs 13.my phone number is [protected].hope it will be refunded shortly
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I am ubair, from last two days uneven balance has been charged from my account balance by vas services. I havent activated any service. So the sum of amount is Rs 13.my phone number is [protected].hope it will be refunded shortly
My number is [protected], I am facing the same problem fro last one month, every time they deduct some money for VAS ErosGSM or VAS techzone. I tried complaining to customer care but no reply.
please some one suggest me what to do.( except throwing this number or portability- as i m considering this as my last option).
please some one suggest me what to do.( except throwing this number or portability- as i m considering this as my last option).
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i am being charged rs1 to rs5 every day on account for vas charges ...which i never did activate on my number
my number is [protected]
kindly refer the situation ...and do refund the due amount
and please make sure this never happen again