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Mondelez India Foods / Cadbury India Complaints & Reviews

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2.8
Updated: Oct 2, 2025
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Mondelez India Foods / Cadbury India reviews & complaints page 39

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S
Sanchita Garule
Feb 6, 2020
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Address: MIDC Chinchwad, Pune, Maharashtra, 411019

I have found worms in my cadbury and i wish to submit a complaint regarding the same. We have kids at home who were about to eat it and one spotted worms in the dairy milk silk. It's horrible to find such things in the edible items like chocolates which are more likely to be consumed by small kids who might as well not care to see such before eating it. I hope i get a revert back from the team asap. Thank you.
Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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    Adithya Cool Cool
    Feb 5, 2020
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    Address: In KSRTC bus, Mandya, Karnataka

    In maddhur ksrtc bus stop the shop keeper is selling expiry dated cadbury chocolate (Dairy milk silk bubbly which we bought) the chocolate manufactur date is 10/2018 and we bought that chocolate on 2nd of feb 2020 due to hurry we didn't check the manufactur date... Plz make note of it and take some serious action against this... Because this problem should not happen to some other people. He is hardly kept that chocolate for more than 1 year actually the product is best before 9 months from the manufacture date but still he is selling the same chocolates on his store before anything cause serious plz make note on that... This is my humble request
    +2 photos
    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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    Hi,

    We thank you for providing us with this information. We will be deputing our local sales officer to investigate and take necessary corrective action. Looking forward to your continued patronage.
    Reply
    I am intrested in knowing if cockroach parts are permitted in chocolates..if so why nonveg sign not being used on chocolates
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      Sunita2295
      Jan 27, 2020
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      Address: 755020

      I bought a dairy milk maha pack of rs 40/- which is having a manufacture date of 03/2019 (Still having 4 months to expire). When opened i found the chocolate was kind of spoiled. It was already looking disgusting. I want to know why they are selling such kind of products. Children might have eaten them. From such a trustable brand i never expected this.
      +1 photos
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      2 pack of Dairy Milk Rs.10/ has Mold and look lile have a fungus. Code no. A90925A 2 3 PKD 09/19 12:25 on both packs. It’s not expired yet and both have same issue.

      dairy milk maha pack of rs 40/- is having worst looking chocolates inside it. - Comment #3636723 - Image #0
      Reply
      Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
      Reply
      Actually I have found a cockroach in Bournvita i consume this milk everyday and now there is an insect which photo i have sent please make sure.i have been consuming this object since childhood
      Reply
      I have purchase 5 star Cadbury chocolate from canteen, I have find warm in chocolate. It is very dangerous for the kids/child health.
      Warm find at time of bite chocolate.

      dairy milk maha pack of rs 40/- is having worst looking chocolates inside it. - Comment #3646823 - Image #0
      dairy milk maha pack of rs 40/- is having worst looking chocolates inside it. - Comment #3646823 - Image #1
      Reply
      I've bought 2 Cadbury silk and with it I got a free movie voucher but now I'm not able to avail the offer, there is no option yo book the tickets
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        R
        [email protected]
        Jan 21, 2020
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        I want to complain of your product which i have mentioned above. Actually it was fine but not satisfactory as its smell was very difficult not of that type which we get from other products. It's surface has a whitish layer and something bubbles like also. So i want to say that if we are paying for your product then it's your duty to keep your products healthy for your customers.
        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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        Hi,

        Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

        Thank you, Consumer Service Cell,
        Mondelez India Foods Private Limited
        (formerly Cadbury India Ltd)
        Reply
        Sir,
        We purchased two chocolate of Silk Oreo Red Velvet Rs. 80/- each.
        Very bad smell came when we opened pack and taste is very bed.

        Shopkeeper is not returning bed chocolates.

        Please Look into this matter urgently and return chocolates soon with suitable compensation also.
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          S
          SSLB Vengurlekar
          Jan 17, 2020
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          We bought this silk on 12th january 2020. And we found that the almonds (Nuts) which were present in this silk are rotten. If anyone will consume this silk then can fall sick. This is my complaint. And i think it should be resolved. More than 7 to 8 almonds are rotten. The chocolate part of the silk also seems has start to damage. The almonds were dark yellow and blackish from inside. It tasted really very bad.
          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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          no i think cadbury silk is good
          Reply
          Hi,

          Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

          Thank you, Consumer Service Cell,
          Mondelez India Foods Private Limited
          (formerly Cadbury India Ltd)
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            S
            Saurabh1988_08
            from Patiala, Punjab
            Jan 15, 2020
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            Address: 707, sector 19-A, noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

            I have purchased the dairy milk silk oreo red velvet two days before. As soon as i opened the packing, it just smelled too bad. Its like the content of the chocolate got stale. I thought it is the natural smell of this chocolate. As soon as i ate it, the taste just got worse like the stale product. Never happened with any of such branded product. Really disappointed.
            +1 videos
            Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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            Hi,

            We are concerned to note your comments and are happy to inform you that there is no problem with the chocolate. The Cheese cake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details
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              P
              PRAVEEN SINGH BHATI
              Jan 14, 2020
              Resolved
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              Dear cadbury team,
              On 1st jan 2020 I had brought 2 Family Pack of Cadbury Dairy Milk Chocolates,
              Of MRP Rs100 each,
              But the chocolate was Dry with powder present inside the pack,
              Which could not be consumed,
              Kindly look into the matter and revert with counter to the issue .
              Details are given below with attached images .
              Package details:
              Mfd by: Mondelez India Foods Pvt Ltd,
              Unit no 2001, 20th floor, tower 3(wing C)
              At: 6055, Central Expressway, Sec-25, Sricity, Chittoor, 517544, A.P.

              Code: A90519 B 1 6 PKD05/19

              We expected a better product from Cadbury Dairy Milk,
              But first day of year went off as we had a plan to have chocolate by end of dinner,
              Hope you resolve our issue.
              Thanks ®ards
              +1 photos
              Aug 6, 2021
              Complaint marked as Resolved 
              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
              View replies
              Hi Praveen,

              Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

              Thank you, Consumer Service Cell,
              Mondelez India Foods Private Limited
              (formerly Cadbury India Ltd)
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                Shivaprasad Nuggehalli Suryanarayana
                Jan 11, 2020
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                Your recent ad on 5 star chocolate that an old lady asking a boy eating 5 star for help to get her fallen stick & he saying yes but ignores her request.
                Later she got up to collect it herself & some object fall on the seat where she was seated. She tells him thanks for not helping her.
                I feel it gives a wrong message to society showing that mirracals to happen by ignoring elders & needy.
                Suggest you to remove that ad which carry bad taste

                Thanks & regards
                Shivaprasad n s
                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                Hi Shivprasad, Mondelez India Foods Private Limited is a responsible and law abiding organisation and is sensitive to its consumers’ sentiments. The advertisements are a creative rendition and do not intend to hurt anyone's sentiments or convey a wrong message. For any other concern or query, please write to us at [protected]@mdlzindia.com. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited.
                Reply
                I bought a bournvit sachet of rupees 30/- packed on 14/11/19 and code H91114C2. I opened the packet nd used once. Next day i wanted to do the same and i found 4 garden ants crawling inside the powder. I poured it in a plate and there were more of them. What am i supposed to do? Stop having it?
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                  D
                  Dr Pa
                  Jan 9, 2020
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                  Address: Dakshina Kannada, Karnataka, 575018

                  I have purchased dark milk chocolate yesterday and i could see white particles in it. I thought may be it has milk mixed in it so it has this appearance. But the photo in front shows it is a plain dark chocolate. As per its manufacturing date (08/19) it should be best till 07/2020 (11 months). I have attached photo of the chocolate for your reference.

                  Please let me know what it is. 100 rs is not a small amount. With a wish to taste the new variety of dairy milk i have bought this.

                  Please respond at the earliest.
                  +1 photos
                  Aug 6, 2021
                  Complaint marked as Resolved 
                  Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                  Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                    Prachigoyal92
                    Jan 8, 2020
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                    Address: A-10, Sangam Apartment, Sector-9, Rohini, New Delhi, New Delhi, Delhi, 110085

                    I have a cadbury dairy milk red velvet oreo chocolate. Its packaging date is 09/2019 and it will expiry on 09/2020. As i opened the upper most packet (Blue coloured), it smell worst. The inner packet has not been opened yet. The chocolate is intact. That chocolate cost me ₹170 which is now completely waste for me. How can we expect such negligence from such big company.
                    +3 photos
                    Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                    Hi,

                    We are concerned to note your comments and are happy to inform you that there is no problem with the chocolate. The Cheese cake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. Trust we have clarified.
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                      Parul!11
                      Jan 7, 2020
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                      I have purchased a chocolate on 5/01/2020 having manufacturing date 05/19 as mentioned it is best before 12 months of packaging but as i opened the chocolate was totally rotting n fungused having white fungus all over it . How this unhygienic rotten fungused food can be sale by a company. rediculous
                      +4 photos
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                      I bought a bournvit sachet of rupees 30/- packed on 14/11/19 and code H91114C2. I opened the packet nd used once. Next day i wanted to do the same and i found 4 garden ants crawling inside the powder. I poured it in a plate and there were more of them. What am i supposed to do? Stop having it?

                      fungus rotting on chocolate - Comment #3628136 - Image #0
                      Reply
                      Hi Parul,

                      Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                      Thank you, Consumer Service Cell,
                      Mondelez India Foods Private Limited
                      (formerly Cadbury India Ltd)
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                        D
                        Divya Sudhindra
                        from Bengaluru, Karnataka
                        Jan 6, 2020
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                        Address: 560019

                        Bought cadbury celebrations @ more, chamrajpet, bangalore. All the chocolates inside the box are spoilt. It has gems dairy milk and 5stars. Everything is spoilt. Bought couple of boxes to distribute among relatives. It's the same condition with all the boxes. Utter waste of money. Humiliating to give such chocolates to relatives. It looks like mud and not like a chocolate. It's well within the expiry dates. Appreciate if this can be looked in to.
                        +2 photos
                        Aug 7, 2021
                        Complaint marked as Resolved 
                        Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                        View replies
                        Hi Divya,

                        Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                        Thank you, Consumer Service Cell,
                        Mondelez India Foods Private Limited
                        (formerly Cadbury India Ltd)
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                          A
                          Abhyuday Soni
                          Jan 5, 2020
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                          Address: Rajeev Paan Bhandar, opposite Super daily needs, Lohar Chowk, Purani Basti, Raipur, 492001

                          Damaged chocolates being sold in the locality.
                          Full of fungus. When i asked the money back, the shop owner opened another product (Still damaged) and refused to give me my money back.
                          Kindly take some action. Because of people like them your brand gets all the bashing.
                          We know that you take your products back after expiry but it is the responsibility of the shop owner to keep good products.
                          Below are the details of the shop.
                          Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                          View replies
                          Hi,

                          Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

                          Thank you, Consumer Service Cell,
                          Mondelez India Foods Private Limited
                          (formerly Cadbury India Ltd)
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                            D
                            Divya Sudhindra
                            from Bengaluru, Karnataka
                            Jan 3, 2020
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                            I bought cadbury celebration box from more store, chamrajpet, bangalore. I was taken aback to see all the dairy milk chocolates inside the box are in a very bad condition.. It's like cocoa powder instead of chocolates.. It's not just one of the chocolates.. It's all the dairymilk chocolates inside the box.. Really upset.. Lost my money too.. We have gifted couple of boxes to friends and relatives.. Not sure what the condition was with those boxes.
                            +2 photos
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                              N
                              nina ann
                              from Ernakulam, Kerala
                              Dec 28, 2019
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                              Address: Koshy tools,pallilamkara,kalamassery, 683503

                              Last day we purchased a dairymilk on our way to munnar..since our childhood we are having this chocolate..this is the first time we are having such a bad experience with some fungal or something infected dairymilk.
                              Hope the pictures will substantiate...very disappointed..

                              A small thing will spoil our entire day..many news heard of this kind of things with dairy milk but was not believing ..this happen now for us too...
                              +3 photos
                              Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                              Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
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                                A
                                Awadh Choudhary
                                from Varanasi, Uttar Pradesh
                                Dec 25, 2019
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                                Address: K1/93 a machodari park, Varanasi, Uttar Pradesh, 221001

                                My 5 star chocolate was defective piece as seen in photo. I did not felt good after eating that.
                                It had chocolate out of it which had been melted. All other 5 star doesnt come in that way. It was a product present in cadbury celebrationswhuch i bought. And when i opened it.
                                It had two five stars one was completely fine while other one wasn't which i ate.
                                So i felt not good after eating that
                                +3 photos
                                Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
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                                Hi Awadh,

                                Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)
                                Reply
                                Hi,
                                We purchased Cadbury's dairy milk from one of the general store.
                                After opening the outer cover and wrapper we found that there was a light white brownish colour on the chocolate.
                                After careful observation we found that it was fungus.

                                5 star defective - Comment #3620435 - Image #0
                                5 star defective - Comment #3620435 - Image #1
                                5 star defective - Comment #3620435 - Image #2
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                                  அ
                                  அதியன்.நீதிராஜன் இ.பொ.,
                                  from Delhi, Delhi
                                  Dec 23, 2019
                                  Resolved
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                                  Resolved

                                  taste less dairy milk

                                  Address: 602002

                                  Hi,

                                  This is neethirajan from chennai. I'm buy 10 now of cadbury dairy milk rs 20 chocolates from shop... Taste of chocolate is very poor and while i crushing in my hand it will falldown as powder... So we have doubted it's original or duplicated... Kindly confirm and if it's duplicate means take action to stop these duplicate... I have attached photos and video of the chocolate.....
                                  +3 photos
                                  +1 videos
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                                  Prasann Zarkar
                                  from Satara, Maharashtra
                                  Dec 22, 2019
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                                  Hii i m prasann zarkar and i m from ambajogai dist beed maharashtra pin code -431517
                                  I m running a super shopee from more than 50 years and buying cadbury chocolates from dealer waghmare. My monthly buying is around 10000 but they never giving me a orignal copy of bill i have told them and allredy complained about this they are giving me a duplicate copy which is created by them not orignal copy of which company want to provide. Please help me and take action on it
                                  Thank u
                                  Kamdhenu super shopee
                                  Ambajogai
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                                    sadanand jagade
                                    from Mumbai, Maharashtra
                                    Dec 17, 2019
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                                    Hi,

                                    I bought 4 packs of Cadbury celebrations Rs 150 each, from Wellness Forever Vashi branch, with an expiry date of 02/20. But when I opened the box the chocolates inside are had Fungus on it and smelling bad. All the chocolates available in the packs are not in a condition to eat. Few Gems chocolate available in pack taste like a medicine

                                    Please find the attached images of chocolates and bill details for more clarity.

                                    Regards,
                                    Sadanand
                                    +7 photos
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                                      Bhawnaaggarwal193
                                      from Basi, Punjab
                                      Dec 15, 2019
                                      Resolved
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                                      Resolved

                                      I bought a 50rs cadbury celebrations pack, with packaging date of 09/19 and expiry date of 03/20. But when i opened the box, the chocolates inside are expired (With packaging date of 8/18 & 9/18) which means when the box was packed, the chocolates were already expired. (Pfa images)

                                      Such kind of irreponsiveness is not expected from a company like mondelez.

                                      Mondelez india is cheating with us and playing with our health.

                                      Looking forward to hearing from you.
                                      +3 photos
                                      Aug 6, 2021
                                      Complaint marked as Resolved 
                                      Mondelez India Foods / Cadbury India customer support has been notified about the posted complaint.
                                      View replies
                                      Hi,

                                      We have read your post with concern. We would ideally like to examine the product and packaging. Please write to us at [protected]@mdlzindia.com providing us with your contact details to enable us to depute a sales officer to examine/collect the product.
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