Mondelez India Foods / Cadbury India Complaints & Reviews

I brought 3 dairy milk on 10 march 2020 of rs 80 and one of them is spoiled. Manufacture date is 06/19 valid for 12 months but stil it is march 2020 and it has green fungus and white fungus on chocolate. Please look into this matter as it is matter of quality of food. Please make sure your product quality before distributing, i am attaching the screenshots.

Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Mar 12, 2020

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Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: 673634

I purchased a Cadbury dairy milk bubble worth 170rs...I consumed a small portion of it and saw a white coating on it ..and I opened the whole packet and found that the chocolate was full of fungus ...extremely damaged even though it was far from expiry date..I had to undergo medication due to vomiting..stomach ache ...fever..loose motion..and I was hospitalized...

+4 photos

Aug 7, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Mar 12, 2020

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Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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Address: Goregaon, Mumbai City, Maharashtra, 400065

Worms Found While Consuming the Powder, as Soon as I opened the Packet the Content was in Small Solid Format Instead of Powdered Format, due to Which I found it little Doubtful so I poured the entire powder in a plate and Found a worm In it which was Moving alive have shared a video for proof.
Please do a proper Checking
Name: Gitanjali Gawande
Contact: [protected]
email ID: [protected]@gmail.com

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Mar 4, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

I purchased dairy milk chocolates from my nearest easyday shop. but when I opened the packet then I found the products have tampered and bad quality from inside. I purchased 6 packs of Cadbury dairy milk chocolate. every pack has damaged and bad quality inside the pack. i have never seen this type of bad quality in cadbury dairy milk product but this time it's happen.

+2 photos

Aug 7, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Mar 4, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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Address: Porbandar, Porbandar, Gujarat, 360575

26 વર્ષનો સ્ટીફન ડિસોઝા કેડબરી ફ્યુઝ ખોલી રહ્યો હતો ત્યારે કેડબરી ફ્યુઝની અંદરથી એક શિયાળ ઇયળ જોવા મળી આવી હતી, ત્યારબાદ તેને નિર્ણય લીધો કે હવે કેડબરીને ખાવું જોઈએ નહી અને બિમારીથી બચવું જોઇએ, અમે આ કેડબરી ખરીદવાનો ઇનકાર કરી દીધો છે. જો આપણું ધ્યાન આ માનવી પર કેન્દ્રિત ન કરાયું હોત, તો આજે આપણે બીમારીથી પીડાઈશું, જો કેડબરી પાસેથી આવી અપેક્ષા ન રાખતા અમો ફૂડ સેફટી એન્ડ સ્ટાન્ડર્ડ્સ ઓથોરિટી ઓફ ઇન્ડિયાને વિનંતી કરવામાં આવે છે કે લોકો બીમારીમાં ન આવે તે માટે યોગ્ય પગલાં લઈ આ પ્રોડક્ટને બંધ કરો.
આ સાથે ફોટો સામેલ છે.
ફોન નં : ૭૮૭૮૪૮૫૮૫૭ । ૯૯૦૯૩૧૩૯૬૫

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Feb 17, 2020

Verified Support

Hi,

We apologize for the inconvenience this may have caused you. Please write to us at [protected]@mdlzindia.com providing us with your complete contact details and the name and address of the retail outlet from where this was purchased. Thanking you and looking forward to hearing from you.

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Address: A-69/1A, Ashok Nagar near Shukra Bazar Chowk, Shahdara, Delhi 110093, New Delhi, Delhi, 110093

Website: www.cadburygifting.in

I ordered an item from their website https://www.cadburygifting.in/ and they delivered me a wrong item of low cost and totally defected and diffrent item which i has been ordered and they are not responsive and i send many emails to customer support team and doing call but they are not responsive. Even i talked once with their customer executive nikita she told me to send a mail regarding this issue they are responsd to that email with in 24 hours and action will taken within 48 hours its has been long time now no reply was received from their side and customer support they always make a fool dont give me a proper status regarding this issue

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Jun 9, 2020

Complaint marked as Resolved

They Refund my money

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Egna Praneeth

Mar 6, 2020

I bought a Cadbury diary milk silk Oreo flavoured, which was faulty. I've attached the image below. It's a waste of money if such things happen.

wrong item delivered - Comment #3658245 - Image #0

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anki422a

Oct 7, 2020

How many days they took to deliver your order ????

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Address: Pune, Maharashtra, 411006

2 days ago, (5th feb, 2020) i purchased cadbury dairy milk silk oreo (Red velvet).
As soon as i opened the packing, it smelt rotten, and tasted rotten too.
I ignored, and stopped after having one bite (One square).

Today, on 7th feb 2020, i thought of having a bite again, but it tasted pathetic. It was like some vegetable, which when not kept in cool environment rots after few days. I immediately dumped the entire chocolate.

It was manufactured in 10/2019. It's not about refund, but how can a product like chocolate rot??? Need a clarification. Also i am fine today, but someone somewhere eating this might fell ill. I might have felt ill.

I also read reviews on amazon and other forums, where many people have complaint about it. How can such big company show such irresponsibility?? Need an ans, and also request to ban this product with immediate effect, until the issue is not resolved.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Feb 12, 2020

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Hi,

We have noted your comments and are happy to inform you that there is no problem with the chocolate. The Cheese cake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. We trust you enjoy other delicious products offered by Cadbury. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details.

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Address: MIDC Chinchwad, Pune, Maharashtra, 411019

I have found worms in my cadbury and i wish to submit a complaint regarding the same. We have kids at home who were about to eat it and one spotted worms in the dairy milk silk. It's horrible to find such things in the edible items like chocolates which are more likely to be consumed by small kids who might as well not care to see such before eating it. I hope i get a revert back from the team asap. Thank you.

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Address: In KSRTC bus, Mandya, Karnataka

In maddhur ksrtc bus stop the shop keeper is selling expiry dated cadbury chocolate (Dairy milk silk bubbly which we bought) the chocolate manufactur date is 10/2018 and we bought that chocolate on 2nd of feb 2020 due to hurry we didn't check the manufactur date... Plz make note of it and take some serious action against this... Because this problem should not happen to some other people. He is hardly kept that chocolate for more than 1 year actually the product is best before 9 months from the manufacture date but still he is selling the same chocolates on his store before anything cause serious plz make note on that... This is my humble request

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Feb 6, 2020

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Hi,

We thank you for providing us with this information. We will be deputing our local sales officer to investigate and take necessary corrective action. Looking forward to your continued patronage.

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Kusuma P

Feb 25, 2020

I am intrested in knowing if cockroach parts are permitted in chocolates..if so why nonveg sign not being used on chocolates

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Address: 755020

I bought a dairy milk maha pack of rs 40/- which is having a manufacture date of 03/2019 (Still having 4 months to expire). When opened i found the chocolate was kind of spoiled. It was already looking disgusting. I want to know why they are selling such kind of products. Children might have eaten them. From such a trustable brand i never expected this.

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mrgattani

Jan 28, 2020

2 pack of Dairy Milk Rs.10/ has Mold and look lile have a fungus. Code no. A90925A 2 3 PKD 09/19 12:25 on both packs. It’s not expired yet and both have same issue.

dairy milk maha pack of rs 40/- is having worst looking chocolates inside it. - Comment #3636723 - Image #0

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jan 28, 2020

Verified Support

Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Tusharjainmandoth

Feb 5, 2020

Actually I have found a cockroach in Bournvita i consume this milk everyday and now there is an insect which photo i have sent please make sure.i have been consuming this object since childhood

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Eknath Mahajan

Feb 14, 2020

I have purchase 5 star Cadbury chocolate from canteen, I have find warm in chocolate. It is very dangerous for the kids/child health.
Warm find at time of bite chocolate.

dairy milk maha pack of rs 40/- is having worst looking chocolates inside it. - Comment #3646823 - Image #0

dairy milk maha pack of rs 40/- is having worst looking chocolates inside it. - Comment #3646823 - Image #1

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sheeryn khan

Feb 14, 2020

I've bought 2 Cadbury silk and with it I got a free movie voucher but now I'm not able to avail the offer, there is no option yo book the tickets

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I want to complain of your product which i have mentioned above. Actually it was fine but not satisfactory as its smell was very difficult not of that type which we get from other products. It's surface has a whitish layer and something bubbles like also. So i want to say that if we are paying for your product then it's your duty to keep your products healthy for your customers.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jan 23, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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Animesh Sahu

Jan 28, 2020

Sir,
We purchased two chocolate of Silk Oreo Red Velvet Rs. 80/- each.
Very bad smell came when we opened pack and taste is very bed.

Shopkeeper is not returning bed chocolates.

Please Look into this matter urgently and return chocolates soon with suitable compensation also.

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We bought this silk on 12th january 2020. And we found that the almonds (Nuts) which were present in this silk are rotten. If anyone will consume this silk then can fall sick. This is my complaint. And i think it should be resolved. More than 7 to 8 almonds are rotten. The chocolate part of the silk also seems has start to damage. The almonds were dark yellow and blackish from inside. It tasted really very bad.

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sandhyavarpe

Jan 17, 2020

no i think cadbury silk is good

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jan 20, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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Address: 707, sector 19-A, noida, Gautam Buddh Nagar, Uttar Pradesh, 201301

I have purchased the dairy milk silk oreo red velvet two days before. As soon as i opened the packing, it just smelled too bad. Its like the content of the chocolate got stale. I thought it is the natural smell of this chocolate. As soon as i ate it, the taste just got worse like the stale product. Never happened with any of such branded product. Really disappointed.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jan 20, 2020

Verified Support

Hi,

We are concerned to note your comments and are happy to inform you that there is no problem with the chocolate. The Cheese cake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. If you have any other queries, please write to us at [protected]@mdlzindia.com along with your contact details

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Dear cadbury team,
On 1st jan 2020 I had brought 2 Family Pack of Cadbury Dairy Milk Chocolates,
Of MRP Rs100 each,
But the chocolate was Dry with powder present inside the pack,
Which could not be consumed,
Kindly look into the matter and revert with counter to the issue .
Details are given below with attached images .
Package details:
Mfd by: Mondelez India Foods Pvt Ltd,
Unit no 2001, 20th floor, tower 3(wing C)
At: 6055, Central Expressway, Sec-25, Sricity, Chittoor, 517544, A.P.

Code: A90519 B 1 6 PKD05/19

We expected a better product from Cadbury Dairy Milk,
But first day of year went off as we had a plan to have chocolate by end of dinner,
Hope you resolve our issue.
Thanks ®ards

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Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jan 20, 2020

Verified Support

Hi Praveen,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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Your recent ad on 5 star chocolate that an old lady asking a boy eating 5 star for help to get her fallen stick & he saying yes but ignores her request.
Later she got up to collect it herself & some object fall on the seat where she was seated. She tells him thanks for not helping her.
I feel it gives a wrong message to society showing that mirracals to happen by ignoring elders & needy.
Suggest you to remove that ad which carry bad taste

Thanks & regards
Shivaprasad n s

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jan 15, 2020

Verified Support

Hi Shivprasad, Mondelez India Foods Private Limited is a responsible and law abiding organisation and is sensitive to its consumers’ sentiments. The advertisements are a creative rendition and do not intend to hurt anyone's sentiments or convey a wrong message. For any other concern or query, please write to us at [protected]@mdlzindia.com. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited.

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Mintyy

Jan 15, 2020

I bought a bournvit sachet of rupees 30/- packed on 14/11/19 and code H91114C2. I opened the packet nd used once. Next day i wanted to do the same and i found 4 garden ants crawling inside the powder. I poured it in a plate and there were more of them. What am i supposed to do? Stop having it?

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Address: Dakshina Kannada, Karnataka, 575018

I have purchased dark milk chocolate yesterday and i could see white particles in it. I thought may be it has milk mixed in it so it has this appearance. But the photo in front shows it is a plain dark chocolate. As per its manufacturing date (08/19) it should be best till 07/2020 (11 months). I have attached photo of the chocolate for your reference.

Please let me know what it is. 100 rs is not a small amount. With a wish to taste the new variety of dairy milk i have bought this.

Please respond at the earliest.

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Aug 6, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jan 13, 2020

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Hi, Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details. Thank you, Consumer Service Cell, Mondelez India Foods Private Limited (formerly Cadbury India Ltd)

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Address: A-10, Sangam Apartment, Sector-9, Rohini, New Delhi, New Delhi, Delhi, 110085

I have a cadbury dairy milk red velvet oreo chocolate. Its packaging date is 09/2019 and it will expiry on 09/2020. As i opened the upper most packet (Blue coloured), it smell worst. The inner packet has not been opened yet. The chocolate is intact. That chocolate cost me ₹170 which is now completely waste for me. How can we expect such negligence from such big company.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jan 9, 2020

Verified Support

Hi,

We are concerned to note your comments and are happy to inform you that there is no problem with the chocolate. The Cheese cake flavour delivers the cheesy smell which is typical of cheese cake. This is a new taste/flavour in India. Trust we have clarified.

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I have purchased a chocolate on 5/01/2020 having manufacturing date 05/19 as mentioned it is best before 12 months of packaging but as i opened the chocolate was totally rotting n fungused having white fungus all over it . How this unhygienic rotten fungused food can be sale by a company. rediculous

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Mintyy

Jan 15, 2020

I bought a bournvit sachet of rupees 30/- packed on 14/11/19 and code H91114C2. I opened the packet nd used once. Next day i wanted to do the same and i found 4 garden ants crawling inside the powder. I poured it in a plate and there were more of them. What am i supposed to do? Stop having it?

fungus rotting on chocolate - Comment #3628136 - Image #0

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jan 20, 2020

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Hi Parul,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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Address: 560019

Bought cadbury celebrations @ more, chamrajpet, bangalore. All the chocolates inside the box are spoilt. It has gems dairy milk and 5stars. Everything is spoilt. Bought couple of boxes to distribute among relatives. It's the same condition with all the boxes. Utter waste of money. Humiliating to give such chocolates to relatives. It looks like mud and not like a chocolate. It's well within the expiry dates. Appreciate if this can be looked in to.

+2 photos

Aug 7, 2021

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jan 6, 2020

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Hi Divya,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

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Address: Rajeev Paan Bhandar, opposite Super daily needs, Lohar Chowk, Purani Basti, Raipur, 492001

Damaged chocolates being sold in the locality.
Full of fungus. When i asked the money back, the shop owner opened another product (Still damaged) and refused to give me my money back.
Kindly take some action. Because of people like them your brand gets all the bashing.
We know that you take your products back after expiry but it is the responsibility of the shop owner to keep good products.
Below are the details of the shop.

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Mondelez India Foods / Cadbury India Customer Care

from Delhi, Delhi

Jan 6, 2020

Verified Support

Hi,

Mondelez India Foods Private Limited (formerly Cadbury India Ltd) endeavours to maintain the highest quality standards, and we apologize for the inconvenience this may have caused you. To enable us to address your concern, please write to us at [protected]@mdlzindia.com with your contact and purchase details.

Thank you, Consumer Service Cell,
Mondelez India Foods Private Limited
(formerly Cadbury India Ltd)

Mondelez India Foods / Cadbury India Complaints & Reviews

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Mondelez India Foods / Cadbury India reviews & complaints page 39

dairy milk chocolate spoiled and has green/ white fungus

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wrong item delivered

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cadbury dairy milk silk oreo (red velvet) rotten

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dairy milk maha pack of rs 40/- is having worst looking chocolates inside it.

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cadbury dark milk appearance (code: g90821a), 08/19

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complaining about cadbury dairy milk red velvet oreo chocolate

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fungus rotting on chocolate

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dairy milk chocolate was completely spoilt

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damaged chocolates

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